Terrace/patio

Reviews of The Spa Hotel

4 out of 5
The Spa Hotel
Mount Ephraim, Royal Tunbridge Wells, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 754 reviews" "
Rating 8 - Good. 252 out of 754 reviews" "
Rating 6 - Okay. 61 out of 754 reviews" "
Rating 4 - Poor. 23 out of 754 reviews" "
Rating 2 - Terrible. 6 out of 754 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Spot on Cheers
Stayed 2 nights in Feb 2024
Response from Management on 4 Mar 2024
Thank you for your 5/5 rating!

10/10 Excellent

Nicholas M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked at last minute and given upgrade which was appreciated.
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities
Superb , highly recommend.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Thank you for your lovely feedback, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was relaxing and we were impressed by the extremely efficient and friendly staff. Loved chilling in the spa and found the elegant lobby area perfect for a quiet read and a coffee. Would definitely visit again!
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Thank you for your wonderful review. We are delighted that you had such an enjoyable stay with us. We hope to welcome you again soon.

8/10 Good

Funso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and very welcoming. Afternoon Tea was lovely and they had a nice gluten free option. Only minus - was the Venison pie on the evening menu. It was over priced for what it was @£25 and I waited over an hour for it to arrive. Other than that, the breakfast and the spa facilities were good and I had a relaxed, comfortable stay. Would recommend the hotel.
Stayed 2 nights in Feb 2024
Response from Management on 19 Feb 2024
Thank you for your review. We are so pleased you had an enjoyable stay on the whole and liked your afternoon tea, breakfast and found staff friendly. We do however apologise that you were disappointed with your evening meal, please be assured your comments have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Immaculate .Wonderful staff. Would definitely stay here again .
Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay, we hope to welcome you again soon.

10/10 Excellent

kevin, Stelling Minnis Canterbur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing hotel with plenty of space to enjoy the ambience.
Stayed 1 night in Jan 2024
Response from Management on 1 Feb 2024
Thank you for your wonderful review, we are so delighted that you had such an enjoyable experience. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Garath

Liked: Cleanliness, staff & service, property conditions & facilities
Great surroundings beautifully kept property. Rooms and bathrooms reasonable size and comfort.
Stayed 5 nights in Dec 2023
Response from Management on 9 Jan 2024
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Wendy

Travelled with partner
Beautiful decor, lovely restaurant, great staff.Gorgeous rooms. The only negative is the lack of relaxing spaces to truly relax post treatment as lounge is a thouroughfare and pool small and busy due to children.
Stayed 2 nights in Dec 2023
Response from Management on 4 Jan 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable visit and we hope to welcome you again soon.

10/10 Excellent

perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for your 5/5 rating

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Great staff, nice hotel. There was a Christmas do there the night we stayed so a bit noisy but nothing worse than to be expected and they sounded like they had fun! Spa area a bit small but clean. Bar a bit dated and pricey but the staff are very good.
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole and found staff friendly however we do apologise if you were disturbed by a function, please be assured your comments have been passed to the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Dated but very pleasant grounds and building Room need a. Upgrade but old fashioned good stuff
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Thank you for your review. We are pleased you enjoyed the grounds and liked your stay overall. Please be assured your comments about your room has been noted. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for scoring us 10/10!

10/10 Excellent

paul

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is fantastic. Set in beautiful surroundings. Facilities and staff magnificent. The only downside was they charge for a cappuccino at breakfast. You can have a regular coffee but have to pay for a ‘speciality’ coffee. This lets it down really.
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for your kind feedback. We are so pleased you had an enjoyable stay with us and found staff so helpful. Please be assured your comments about the premium Nespresso coffee has been noted and shared with the management team.

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Delicious breakfast.
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for your kind feedback, we're delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy access to everything
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you for your kind review. We are delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Sandor J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 13 Nov 2023
Thank you for your 5/5 rating!

10/10 Excellent

Nicholas M

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Thank you for your 5/5 rating!

8/10 Good

Des

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, breakfast only warm!
All was good, little details could be improved upon, Breakfast was good also but my pet hate is Luke warm food being served! Hot food direct from the kitchen ( no Buffet ) so great start, but to only find that the mushrooms were at best warm, sausage was warm with no colour to it, followed by cold tomato and dry black pudding (Luke warm) only thing that was hot was the fried eggs? No excuse would understand if on a buffet ( still not acceptable but seems to be the norm!) Staff where very attentive and should have been a much better experience!
Stayed 1 night in Nov 2023
Response from Management on 9 Nov 2023
Thank you for your kind review. We are pleased you had an enjoyable stay overall and found staff attentive. Please be assured your comments about your breakfast have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 9 Nov 2023
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness
Curate's egg
Reception were excellent, quick, polite and helpful. Would have been nice to have an offer to take my bag up to the room. Room was stiflingly hot and airless but eventually someone came up to open the window for me which required just a bit more force than I had applied. Bed comfortable but pillows like rubber boulders - would have been nice to have a choice - bathroom clean and well organised. Overhead shower in bath not great for women's hair. Do people still steal hangers? This type where you have to detach and reattach the hanger on to the slider on the rail are not only infuriating but less than generous in view of how little they cost in the scheme of things. I would rather have paid £5 more for the room. Was indecisive about having breakfast and unfortunately caved and went in to the dining room which would benefit from some decorative touches to stop it looking like a mass catering cafeteria. What a disappointment in a hotel with such history in a town with a long and famous spa reputation. After 20 minutes I was asked if I'd like tea or coffee and also gave my breakfast choice of poached eggs on granary toast. Twenty minutes later two poached eggs appeared on a cold plate with two unbuttered and barely toasted rubbery triangles of bread (not granary). Eggs perfectly poached but there is something failing between chef and guest which would break my heart if I was cooking. I was disappointed not cross about my stay, needs tweaking to achieve spoily status.
Stayed 1 night in Nov 2023
Response from Management on 6 Nov 2023
Thank you for your review. We are sorry that there were some disappointing aspects of your stay. Please be assured your comments have been noted and shared with our management team. As your review is anonymous I am not sure when you stayed, which room or whether you spoke to us during your stay so that we could rectify this, nevertheless your comments will certainly be taken on board. Thank you for taking the time to review us.

10/10 Excellent

Michele, Ramsgate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and a walkable distance to the town. Staff very friendly.
Stayed 1 night in Nov 2023
Response from Management on 6 Nov 2023
Thank you for your lovely review. We are so pleased you had such an enjoyable stay with us and found staff so friendly. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 6 Nov 2023
Thank you for your 10/10 score!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 6 Nov 2023
Thank you for your 5/5 rating!

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Management on 6 Nov 2023
Thank you for your 10/10 rating!

10/10 Excellent

Fyfe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an amazing find. Lush!
Stayed 1 night in Oct 2023
Response from Management on 6 Nov 2023
Thank you for your lovely review. We are so pleased you had such an enjoyable stay with us. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come here again.
A very nice hotel.
Stayed 1 night in Oct 2023
Response from Management on 2 Nov 2023
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay with us and would return to us. Thank you for taking the time to write a review, we hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice if rather peculiar hotel
The hotel was faultless, that is to say that there was nothing wrong. It did lack something though. Character, style,elegance perhaps. Interior design was a bit odd, lighting was not good...to bright, the food was very bland despite looking very interesting on the menu. The bar was terrible, bad fizzy beer served carelessly. The bat decoration must have been designed to discourage guests from staying too long.
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Thank you for your review. We are pleased you had an enjoyable stay overall. Please be assured your comments about the bar and food have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 26 Oct 2023
Thank you for rating us 10/10!

8/10 Good

David

Stayed 2 nights in Oct 2023
Response from Management on 20 Nov 2023
Thank you for your 4/5 rating

10/10 Excellent

Edemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place for family or couples
It was amazing and the grounds were lovely
Stayed 2 nights in Oct 2023
Response from Management on 26 Oct 2023
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Nathan

Stayed 1 night in Oct 2023
Response from Management on 26 Oct 2023
Thank you for your 10/10 rating!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-night visit on way home
Our first visit to Royal Tunbridge Wells which was rather soggy so I don't think we got to see it fully. However, the bits we saw and the hotel were a lovely intro. Hotel is about 20 mins from the centre. We had a side room which was perfectly comfortable but with the large windows did make us feel a little exposed. Next time we would ask for a view of the gardens which are lovely. We had a treatment each (thank you, Abby) and used the spa and gym facilities which are lovely. Breakfast was great and the staff here were friendly, special thanks to Kira. We ate out both evenings but had a quick drink in the bar one night. My only comment, and maybe only because of the time of year, so couldn't sit outside, is that the comfortable area in the foyer has a faint odour of chlorine, so for me, wasn't an area that I wanted to hang around in. Not sure if possible, but might be worth opening one of the function rooms on ground floor or even first floor (with a garden view) as a place to relax? I would have been more tempted to have afternoon tea then (although I know it's served in the Orangery which is a lovely space, we'd already had breakfast in there and potentially dinner, I would have felt a bit confined). It will be on my list to return to in the spring/summer.
Stayed 2 nights in Oct 2023
Response from Management on 23 Oct 2023
Thank you for your great review.We are so pleased you had an enjoyable stay with us and found your room comfortable, enjoyed your treatment and breakfast. Thank you for your kind feedback about Abby and Kira, I will ensure they see your review. Please be assured your feedback about the lobby has been passed to our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Management on 23 Oct 2023
Thank you for your 10/10 rating!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable spa break
Very enjoyable one night spa break. Lovely large clean room in a peaceful location. All the staff were very friendly and helpful. Great massage in the Spa. Excellent breakfast.
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your wonderful review, we are so pleased you had such an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your 10/10 rating!

10/10 Excellent

Pearl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Although the room was basic, the facilities are excellent and it was very quiet.
Stayed 2 nights in Oct 2023
Response from Management on 16 Oct 2023
Thank you for your wonderful review, we are so pleased you had such an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Niyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning and very friendly and helpful staff
Stayed 1 night in Oct 2023
Response from Management on 10 Oct 2023
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Stuart

Stayed 1 night in Oct 2023
Response from Management on 10 Oct 2023
Thank you for your 10/10 review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

8/10 Good

G.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and grounds around the hotel. All the staff were friendly, polite and helpful.
Stayed 1 night in Sep 2023
Response from Management on 10 Oct 2023
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and found staff friendly. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service in all areas was excellent. No problem to park. Grounds are beautiful. Lovely bar and lounge areas. We found the food in the restaurant was good including the breakfast. We did however feel that the menu was a little short of options. So much so that we ate out on our second night. Our room was just as described “cosy” and very comfortable with no fewer than two televisions! Unusually biscuits and hot chocolate were provided in the room along with complimentary bottles of sparkling water. Would definitely recommend and stay again. Well done to all!
Stayed 2 nights in Oct 2023
Response from Management on 10 Oct 2023
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and particularly liked your room and the food. Please be assured your comments about the menu options has been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 10 Oct 2023
Thank you for your 5/5 review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Vicki

Travelled with partner
It was a beautiful and calm place to stay.
Stayed 3 nights in Oct 2023
Response from Management on 10 Oct 2023
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Nice hotel with great grounds. Room was pleasant if a little on the small side. Bathroom was a decent size though. Breakkfast was freshly cooked and good quality. Staff were pleasant and helpful.
Stayed 1 night in Sep 2023
Response from Management on 30 Oct 2023
Thank you for your kind review. We are so pleased you had an enjoyable stay and found staff helpful. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and very helpful staff
Stayed 1 night in Sep 2023
Response from Management on 5 Sept 2023
Thank you for your wonderful review. We are so pleased you had an enjoyable stay and we hope to welcome you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service
The fabric of the hotel felt tired. Our room had appeared to have been used by others to get changed in. Leaving their luggage and toiletries in the room. Otherwise we were happy.
Stayed 1 night in Sep 2023
Response from Management on 30 Oct 2023
Thank you for your review. We are pleased you had an enjoyable stay overall however we do apologise that you felt areas of the hotel were tired and your room did not appear ready on check in. Please rest assured your comments have been noted and shared with management. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely wedding weekend
Our stay was part of a wedding party. The staff were friendly and helpful. The rooms and service area's were very clean and attention to detail was of a good standard. We had a cosy double room and again clean and well provided for...No complaints from us.
Stayed 2 nights in Aug 2023
Response from Management on 29 Aug 2023
Thank you for your lovely review. We are so pleased you had an enjoyable stay with us for a wedding celebration and found staff friendly. We hope to welcome you again soon.

8/10 Good

K S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stopover
Great stop and better than expected. Everything worked, easy check in and Parking. 10 mins walk from the town. Shame there isn't a hot tub/jacuzzi in the spa but other than that, all good.
Stayed 1 night in Aug 2023
Response from Management on 29 Aug 2023
Thank you for your lovely feedback. We are so pleased you had such an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend break
Great stay, helpful staff, breakfast excellent, spa staff very professional
Stayed 1 night in Aug 2023
Response from Management on 17 Aug 2023
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay with us and we hope to welcome you again soon.

6/10 Okay

Rustem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location. Some Brilliant Staff.
A Lovely Girl named Mia worked the front desk who managed to get us an Upgraded room as the hotel was not at full capacity and I had asked beforehand. Also chilled our drinks as there are no fridges in the bedroom. An elderly man who works nights walking around the Hotel was also nice. We found Nikolai to be quite rude, made you feel like you were not welcome at the hotel - quite strange when we’re the ones paying to stay there and he’s the night attendant behind the reception. He also looked at you quite strangely and never smiled once.
Stayed 1 night in Jul 2023
Response from Management on 8 Aug 2023
Thank you for your feedback. Firstly, we are delighted you received a warm welcome from Mia and others in the team. We do however apologise that you felt one staff member let us down, please be assured this will be looked into and addressed. Thank you for taking the time to write your feedback, we hope to welcome you again soon.