Indoor pool

Reviews of DoubleTree by Hilton Hotel Dartford Bridge

4 out of 5
DoubleTree by Hilton Hotel Dartford Bridge
Masthead Close, Crossways Business Park, Dartford, England

Reviews

7.6

Good

Rating 10 - Excellent. 344 out of 1008 reviews" "
Rating 8 - Good. 295 out of 1008 reviews" "
Rating 6 - Okay. 194 out of 1008 reviews" "
Rating 4 - Poor. 76 out of 1008 reviews" "
Rating 2 - Terrible. 99 out of 1008 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Room service was so bad its took them about 2 hours to bring up some towels also only a few choices you can pick for food and the prices of things are really expensive. When we had alook around we round that our 1 bed-room suite wasnt cleaned the floor,i think they should have a better choice of food even when we rang for room service and and asked for two cooked breakfast they told me no sorry its lunch time so we only have sandwiches or chicken cuzzy,if you go to a hotel you should be able to get what ever food you want and also if you dont eat early in the morning and want a breakfast in the afternoon then they should do so also couls obly use the gym for free not aloud to ues the pool you have to pay for it and also when your spending alot of money it should be in the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karl, Redditch

Stayed 1 night in Feb 2024

2/10 Terrible

Ka Ho

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It's really smelly due to the new refurbished. That's made me and my husband dizzy. So uncomfortable.
Stayed 1 night in Mar 2024
Response from Sylwia Umelo on 11 Mar 2024
Dear Ka Ho,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am saddened to see your stay did not meet expectations and that you suffered feeling uncomfortable due to the smell from our refurbishment. I have shared your feedback with our maintenance manager for acknowledgement.Kindest RegardsSylwia UmeloDeputy General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 1 night in Mar 2024
Response from Sylwia Umelo on 11 Mar 2024
Dear Andrew,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am pleased to see you had a good stay with us and we look forward to warmly welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would very much recommend this hotel. Handy for Bluewater- bus goes to Bluewater every 12 minutes from a 10 minute walk down the road. Our rooms had lovely views over the Dartford Bridge. Upon arrival we unfortunately didn’t receive a warm welcome, it was late in the evening but the check in experience felt too rushed and we weren’t told the checkout time or anything about the leisure facilities- we were only told the times for breakfast and where our rooms would be. This was a shame and did not meet our expectations of a Hilton. However all the other staff and checkout was superb so I’d imagine it was just one member of staff rather th
Stayed 2 nights in Feb 2024
Response from Sylwia Umelo on 11 Mar 2024
Dear Freddie,Thank you for your detailed and valued revuew from your recent stay at DoubleTree by Hilton Dartofrd Bridge. I am pleased to see you had a pleasant stay with us especially enjoying the convenient location. I have shared your check in process comments made with our Front Office Manager for follow up with the team to enhance our future guest experiences with us. We look forward to welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

6/10 Okay

Rasa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I was looking for a hotel with a swimming pool and I hoped it would be fun, but unfortunately the pool was dirty, the water was weightless. It was really unpleasant to be there, but the child really wanted to, so we only spent an hour in the pool.
Stayed 1 night in Feb 2024
Response from Sylwia Umelo on 29 Feb 2024
Dear Rasa,Thank you so much for taking the time to leave us your feedback from your recent stay. I am sorry to see from your comments that our Leisure Facilities were not up to standards on this occasion and I have shared you feedback with our LivingWell Manager for adknowledgement.We hope to see you again soonKindest RegardsSylwia UmeloDeputy General Manager

8/10 Good

Rachael

Stayed 1 night in Feb 2024

4/10 Poor

Kev

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Food was tasty and bar staff helpful but neighbouring room VERY noisy and we woke to find a bedbug climbing all over my wife (photo available). Receptions staff just shrugged and said 'sorry 'bout that!' Would NOT go back
Stayed 1 night in Feb 2024
Response from Sylwia Umelo on 21 Feb 2024
Dear Kev,Thank you so much for taking the time to leave us a review from your recent stay with us. I am pleased to see you enjoyed your dining experience and that the bar staff were friendly and helpful. I would like to apologise for the issue regarding the noise level during your stay and for the response of the reception staff, I have passed this onto our Front Office Manager for acknowledgement of the issue to enhance future guest stays. Thank you once againKindest RegardsSylwia UmeloDeputy General Manager

8/10 Good

Indpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities and comfortable room
Stayed 1 night in Feb 2024
Response from Sylwia Umelo on 21 Feb 2024
Dear Indpreet,Thank you so much for leave us a review from your recent stay. It is pleasing to see you specifically enjoyed our facilities and the comfortableness of your bedroom. We look forward to welcoming you warmly back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

8/10 Good

Rida

Cleanliness and Spa facilities
Stayed 4 nights in Feb 2024
Response from Sylwia Umelo on 21 Feb 2024
Dear Rida,Thank you so much for your review from your recent stay. I am pleased to see you had a pleasant stay with us and enjoyed the spa facilities we have to offer. I would like to thank you for choosing DoubleTree by Hilton Dartford Bridge and look forward to welcoming you back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good facilities
Stayed 1 night in Jan 2024
Response from Sylwia Umelo on 26 Jan 2024
Dear Olivia,Thank you so much for leaving us your valued review from your recent stay with us. I am pleased to see you had a lovely stay especially enjoying our facilities. We look forward to welcoming you back to us soon.Kind regardsSylwia Umelo

10/10 Excellent

Roopak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mudaser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sylwia Umelo on 26 Jan 2024
Dear Mudaser,Thank you for your review and for choosing to stay with us. We look forward to seeing you return with us soonKind regardsSylwia Umelo

2/10 Terrible

Harekrishnaram

Stayed 1 night in Dec 2023
Response from Sylwia Umelo on 17 Jan 2024
Dear Harekrishnaram,Thank you for taking the time to leave us a review from your recent stay. I am saddened to see from your rating that your stay did not meet expectations. We hope to see you return to us in the not too distant future. Kind RegardsSylwia Umelo

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sylwia Umelo on 9 Jan 2024
Dear James,Thank you so much for your review which we value.We hope to see you again soon to welcome you back. Kind RegardsSylwia UmeloDeputy General Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023

2/10 Terrible

Amar

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Do not stay unless you like cold rooms
No heating on arrival, no one answers the phone so everytime i had to go down to reception. Basic heater given so throughthe night i had to keep waking to either turn off or on the heater
Stayed 1 night in Nov 2023

4/10 Poor

Danyelle

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Angus

Liked: Room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Emeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms and very comfortable! Check in was quick and easy with complimentary divine choc chip cookie and super friendly reception. Pool was busy but lovely to have a swim after breakfast which was good!
Stayed 1 night in Nov 2023

10/10 Excellent

Vasudha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were friendly and helpful, comfortable beds. Kids loved the breakfast!
Stayed 1 night in Oct 2023

8/10 Good

Tameika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money’s worth.
Stayed here a few times apart from my initial stayed when they messed up my bookings and doubled charged me when I was leaving and another time I was sent to a room that was already occupied. It’s the most convenient hotel that provides are the things I need to unwind and have a relaxing break. I wasn’t aware of the spa until recently and I went ahead and booked a full body massage that’s was so good. I didn’t even want to have a shower afterwards my whole body felt so good. So defo will be going there as long I can these a massage and the use of the leisure facility.
Stayed 1 night in Oct 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a recharge and was a great stay. Fully feel refreshed, thank you very much
Stayed 1 night in Oct 2023

6/10 Okay

Ben

Business traveller
Liked: Staff & service
Ok but expected better.
Expected better from a Hilton but wasn’t any better than a holiday inn. Food was below average.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay. The room was great. Nice view and very clean. The bed was comfy. The food was delicious and the staff were polite.
Stayed 1 night in Oct 2023
Response from Sylwia Umelo on 24 Oct 2023
Dear Robert, Thank you for the review. I am pleased to see from the ratings that you had a pleasant stay with us especially enjoying the cleanliness and staff. Thank you again and we look forward to welcoming you back in not too distant future. Many Thanks Sylwia Umelo Deputy General Manager Doubletree by Hilton Dartford Bridge

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really welcoming and facilities were great. The room was great and really comfortable
Stayed 1 night in Oct 2023
Response from Sylwia Umelo on 24 Oct 2023
Dear Michael,Thank you so much for your review and comment. It is pleasant to see how well the staff looked after you. We hope to see your return to us shortly.Kind regardsSylwia UmeloDeputy General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular visitors to this hotel, very clean and friendly hotel. Staff are excellent , facilities are good and you are made to feel very welcome. Will be back very soon.
Stayed 1 night in Oct 2023
Response from Sylwia Umelo on 24 Oct 2023
Dear Karen,Thank you so much for your review and comments. It is pleasant to see how well the staff looked after you and how loyal you are to us at the hotel. We look forward to welcoming you again to us shortly.Kind regardsSylwia UmeloDeputy General Manager

10/10 Excellent

Anastasia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , just remodeled, very nice stuff.
Stayed 2 nights in Sep 2023
Response from Sylwia Umelo on 11 Oct 2023
Dear Anastasia, Thank you for the review. I am pleased to see from the ratings that you had a pleasant stay with us. We look forward to welcoming you back to us soon! Many Thanks Sylwia Umelo Deputy General Manager Doubletree by Hilton Dartford Bridge

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Anniversary stay
The hotel itself was very busy and very noisy! Lots of loud music and doors banging all the time! The bed was very small and very hard and uncomfortable. The room itself was nice so shame about the bed! We also asked for help for a taxi and waited 30mins for the taxi to not turn up and the hotel weren’t very helpful with this. Breakfast was £30 for two of us and I thought that was quite a lot but when we had the breakfast, it was lovely and so worth the money, they really accommodated my dietary requirements so def recommend the breakfast as it was very tasty! Just a shame about the rest.
Stayed 2 nights in Sep 2023
Response from Sylwia Umelo on 11 Oct 2023
Dear Guest, Thank you for taking your time to share your recent experience for our hotel. It is saddening to see your stay was not as expected but good to see you enjoyed your breakfast. We take all feedback received onboard to enhance future guest stays with us. Yours Sincerely Sylwia Umelo Deputy General Manager Doubletree by Hilton Dartford Bridge

10/10 Excellent

Gavin

Stayed 1 night in Sep 2023
Response from Sylwia Umelo on 11 Oct 2023
Dear Gavin, Thank you for the review. I am pleased to see from the ratings that you had an excellent stay. We thank you for choosing Double Tree by Hilton Dartford Bridge and for taking the time to provide us with valued feedback. Sylwia Umelo Deputy General Manager Doubletree by Hilton Dartford Bridge

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Charged me twice for parking !!
decent overall but wasn’t happy with being charged twice for parking, a guy charged me on arrival and on leaving the lady on day shift charged me again for parking. I only realised the day after because she didn’t say she was going to charge me for parking and if she did then I would of told her I’ve already paid, she just charged me on her own accord but without checking her system, it’s not about the money but if your paying for a service then should receive that.
Stayed 1 night in Sep 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, newly refurbished. The only negatives were the bed wasn’t the most comfortable, good mattress but the double is small and the pillows were not great. They didn’t refill bathroom toiletries at all through the stay, which I would suggest they do. Having to pay for parking is really not great, as an hotel guest, you expect parking included. Other than that, I recommend, and will return.
Stayed 4 nights in Sep 2023

10/10 Excellent

Rosalind

Stayed 1 night in Sep 2023

8/10 Good

miss

Stayed 1 night in Aug 2023

6/10 Okay

Jo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average, below brand expectations
Decidedly average. Monosyllabic reception staff who did the bare minimum to check us in and help with a later issue we had with our room. Breakfast ok but for the brand and room rate I’d expect fresh rather than frozen and tinned fruit. Health club small, tired and felt rather grubby. Not worth the room rate.
Stayed 2 nights in Sep 2023

2/10 Terrible

jay

Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with good facilities
Stayed 2 nights in Aug 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, room comfort
Not a great stay
We took two children aged 14 and 17 but we only had two double beds and the reception said we couldn’t change rooms as this is how all the rooms are set up which is very poor for family’s with male and female children.
Stayed 1 night in Aug 2023

10/10 Excellent

Abieyuwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very peaceful. Location was really great getting in out of London. Looking forward to another stay.
Stayed 4 nights in Jul 2023

4/10 Poor

Oladipo

Travelled with family
Disliked: Staff & service, room comfort
Not impressed at all with the overall experience.
Stayed 4 nights in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

6/10 Okay

Mathew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Mixed. Lovely hotel but poor sleep
Great hotel with lovely facilities. Had to ask three times for a cot despite being told it would be in the room. Literally had to take my son to reception in his PJs before it happened. Lots of shouting in thr corridor in the early hours for a long time. Reception were not interested in helping and just shrugged it off. For £200 a night I would expect this to have been addressed
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Stayed 1 night in Jul 2023

8/10 Good

Hayford

Stayed 1 night in Jul 2023

6/10 Okay

Natalie

Travelled with family
Disliked: Cleanliness
Mixed feedback
Mixed feelings about this hotel. Reception staff helpfull, friendly and accommodating. However all the USB sockets in the room and the shaving light mirror in the bathroom did not work. Unfortunately the guests in the room next door to us were extremely loud, cursing, arguing and started fighting in the room! After a few calls to reception who tried hard to deal with the matter my kids and I were unable to sleep until 2am in the morning! The breakfast was disappointing as a few of the menu items were missing considering we arrived early to eat. If it wasn’t for Mara our waitress who was excellent and did everything she could to get us what we needed it would have been a real let down. The hotel generally seemed dirty and just not up to standard. Overall our only saving grace was Mara.
Stayed 2 nights in Jul 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Nice bedrooms only let down by air conditioning hard to set window hard to open and broken hair dryer
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this location are exceptional. They are extremely helpful and professional with great service. Miley and Calice at the reception desk were such a pleasure. The hotel also had good variety with their breakfast menu and the room service was always spot on. We thoroughly enjoyed our stay.
Stayed 6 nights in Jun 2023