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Reviews of Holiday Inn Express & Suites Kelowna - East, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Kelowna - East, an IHG Hotel
1620 Powick Road, Kelowna, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1007 reviews" "
Rating 8 - Good. 216 out of 1007 reviews" "
Rating 6 - Okay. 30 out of 1007 reviews" "
Rating 4 - Poor. 18 out of 1007 reviews" "
Rating 2 - Terrible. 20 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome and clean
Stayed 1 night in May 2024

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
TV NOT user friendly. Disappointing!
Stayed 1 night in May 2024
Response from JD on 24 May 2024
Dear Barry, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

basil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 2 nights in May 2024
Response from JD on 24 May 2024
Dear Basil, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and dedicated staff
Stayed 2 nights in May 2024
Response from JD on 24 May 2024
Dear Edward, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Raeanne

Stayed 1 night in May 2024
Response from JD on 24 May 2024
Dear Raeanne, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from JD on 24 May 2024
Dear Allan, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable shopping
Stayed 1 night in May 2024
Response from JD on 24 May 2024
Dear Vincent, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Jenda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in May 2024
Response from JD on 20 May 2024
Dear Jenda, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Andrea, North Vancouver

Liked: Property conditions & facilities
Good
Stayed 1 night in May 2024
Response from JD on 20 May 2024
Dear Andrea, Thank you for taking the time to tell us about your experience at Holiday Inn Express KELOWNA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards, HIEK TEAM

10/10 Excellent

Allykha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mickey the chef was such a delight. Very friendly and the food was excellent
Stayed 2 nights in May 2024
Response from JD on 20 May 2024
Dear Allykha, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Wai Yin Loesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, comfortable and big. The staff are friendly.
Stayed 2 nights in May 2024
Response from JD on 20 May 2024
Dear Wai Yin Loesa, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, pet-friendy option with a wonderful breakfast.
Stayed 1 night in May 2024
Response from JD on 9 May 2024
Dear Karen, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, but be warned very very noisy wood construction. You can hear people all day and night long walk up and down the hallway. There always seem to be multiple sports teams there every stay. Consider yourself warned! .... but other than that great quick stay hotel. Great breakfast too!
Stayed 3 nights in Apr 2024
Response from JD on 9 May 2024
Dear Sheldon, Thank you for taking the time to tell us about your experience at Holiday Inn Express KELOWNA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards, HIEK TEAM

4/10 Poor

Dan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Property adjoins a mini mall and highway and is extremely noisy. The lot and surrounding industrial area is dirty and dark at night. Also was charged extra for “damage deposit” and a surcharge for our dog when we specifically ordered a “pet” room.
Stayed 1 night in May 2024

10/10 Excellent

Elaine

Travelled with partner
Enjoyed my stay. Breakfast was fantastic
Stayed 1 night in May 2024
Response from JD on 9 May 2024
Dear Elaine, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness
I liked the location of this hotel. What I did not like was how noisy the hotel was. Kids running around (youth hockey and soccer teams staying over the weekend) could be heard as this hotel is not very sound proof (the floors are very noisy).
Stayed 3 nights in Apr 2024
Response from JD on 2 May 2024
Dear Ron, Thank you for taking the time to tell us about your experience at Holiday Inn Express KELOWNA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards, HIEK TEAM

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ,clean and convenient
Stayed 2 nights in Apr 2024
Response from JD on 2 May 2024
Dear Amy, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
It was great, breakfast delicious, attentive staff, very clean
Stayed 1 night in Apr 2024
Response from JD on 2 May 2024
Dear Lana, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, no complaints.
Stayed 3 nights in Apr 2024
Response from JD on 2 May 2024
Dear Catherine, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Kari, Bonnington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious enough , have stayed here several times. Breakfast included is a nice bonus .
Stayed 1 night in Apr 2024
Response from JD on 2 May 2024
Dear Kari, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Jocelyn

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from JD on 2 May 2024
Dear Jocelyn, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Chin Yu

Stayed 1 night in Apr 2024
Response from JD on 20 May 2024
Dear Chin Yu, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

2/10 Terrible

Christine

Disliked: Staff & service
The staff were horrible to my daughter and husband. I paid for two nights for them as the airline lost their luggage and they would not let them check in as I wasn’t there. They had no way to pay themselves as their cards were all in the lost luggage. Staff refused to check them in or try to come to a solution. Horrible/rude staff even after I talked to them to approve them checking in under my name. I would never use this hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheldon

Travelled with family
best hot breakfast,comfy beds, really nice sized rooms….very convenient location.
Stayed 2 nights in Apr 2024
Response from JD on 15 Apr 2024
Dear Sheldon, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Amarpreet

Stayed 1 night in Mar 2024
Response from Amarpreet on 2 May 2024
Dear Dave, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JD on 18 Apr 2024
Dear Jeff, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JD on 11 Apr 2024
Dear Duane, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Lance

Travelled with family
Clean and great staff.
Stayed 2 nights in Apr 2024
Response from JD on 11 Apr 2024
Dear Lance, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super comfy
Stayed 1 night in Apr 2024
Response from JD on 11 Apr 2024
Dear Kelly, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Doug

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great stay! Loved the breakfast and staff!
Stayed 3 nights in Mar 2024
Response from JD on 11 Apr 2024
Dear Doug, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet hotel. Easy access to the mall and downtown. Lots of nearby restaurants. Friendly staff.
Stayed 1 night in Apr 2024
Response from JD on 11 Apr 2024
Dear Julie, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the price was right. Also, the breakfast was decent.
Stayed 1 night in Mar 2024
Response from JD on 4 Apr 2024
Dear Mark, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the layout was good and the staff were nice.
Stayed 2 nights in Mar 2024
Response from JD on 1 Apr 2024
Dear Sharlene, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JD on 1 Apr 2024
Dear Cari, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Gaylord

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff at checkin and checkout.
Stayed 1 night in Mar 2024
Response from JD on 28 Mar 2024
Dear Gaylord, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Deana, Kamloops

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property and was a spacious, clean room. Modern. Was really a great stay!
Stayed 1 night in Mar 2024
Response from JD on 28 Mar 2024
Dear Deana, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Darrell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from JD on 28 Mar 2024
Dear Darrell, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

paul

Stayed 2 nights in Mar 2024
Response from JD on 15 Apr 2024
Dear Paul, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was Luke warm. Everything else was top notch. Love this hotel
Stayed 1 night in Mar 2024
Response from JD on 27 Mar 2024
Dear Ryan, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Anney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free hot breakfast was excellent every morning and the server guy at breakfast was so joyful and nice that made every morning very cheerful to a great start of the day.
Stayed 2 nights in Mar 2024
Response from JD on 25 Mar 2024
Dear Anney, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Tianhua

Stayed 3 nights in Feb 2024
Response from JD on 25 Mar 2024
Dear Tianhua, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Grace Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JD on 25 Mar 2024
Dear Grace Kristine, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED our room - it was huge, clean, very well cared for, morning breakfast, pool & hot tub, friendly staff, ample parking (free), convenient for our ski access to Hwy 33 to Big White, lots of food options and shopping nearby.
Stayed 1 night in Mar 2024
Response from JD on 25 Mar 2024
Dear Cindy, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

2/10 Terrible

Crystal

Stayed 1 night in Mar 2024

10/10 Excellent

Esther, CRANBROOK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel. Easy access and plenty of parking. Dining options across the parking lot. Large modern rooms. Comfy beds and bedding. Breakfast has a lot of options and plenty of clean seating.
Stayed 1 night in Mar 2024
Response from JD on 25 Mar 2024
Dear Esther, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Lovely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from JD on 18 Mar 2024
Dear Lovely, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

Armin

Liked: Staff & service, amenities, property conditions & facilities
Place is clean modern and easy to navigate. Breakfast was quite good and they even have a little snack shop.
Stayed 1 night in Mar 2024
Response from JD on 18 Mar 2024
Dear Armin, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay, and we thank you for the amazing feedback. We look forward to welcoming you again. Regards, HIEK Team

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant front desk staff and a very nice clean motel
Stayed 1 night in Mar 2024
Response from JD on 7 Mar 2024
Dear David, Thank you for taking the time to tell us about your experience at Holiday Inn Express KELOWNA . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards, Hiek team

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Feb 2024
Response from JD on 7 Mar 2024
Dear Carrie, Thank you for taking the time to tell us about your experience at Holiday Inn Express KELOWNA . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Regards, Hiek team