Garden

Reviews of Dilworth Inn

2 out of 5
Dilworth Inn
1755 Dilworth Dr, Kelowna, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1035 reviews" "
Rating 8 - Good. 367 out of 1035 reviews" "
Rating 6 - Okay. 96 out of 1035 reviews" "
Rating 4 - Poor. 35 out of 1035 reviews" "
Rating 2 - Terrible. 29 out of 1035 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a great price
Stayed 1 night in May 2024

10/10 Excellent

Terrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean which is what I was looking for.
Stayed 1 night in May 2024

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff service
Stayed 1 night in May 2024

6/10 Okay

Betty Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff Very accommodating
Stayed 2 nights in May 2024
Response from Kris on 26 May 2024
Hello,Thank you for choosing The Dilworth Inn for your stay, we appreciate you taking the time to send us your feedback.We hope you will visit us again soon; we look forward to welcoming you.The Dilworth Inn

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great location about 15 mins to Hospital lovely property Very kind, courteous staff Would return
Stayed 2 nights in May 2024
Response from Dilworth Staff on 23 May 2024
Thank you for your superb review and 4/5 stars! We are happy to hear that you found our location to be great and our staff to be courteous :) We look forward to your visit in the near future!

10/10 Excellent

Carolynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome from staff. Extremely comfortable bed. Clean rooms. Lots of information on local eateries in the room. Very close to good restaurants. I will definitely stay there again when flying from Kelowna.
Stayed 1 night in May 2024
Response from Dilworth Staff on 23 May 2024
Thank you for the fantastic review and 5/5 stars! We are thrilled to hear that you found our staff to be welcoming, our beds comfortable, our rooms clean, and close to good restaurants. Reviews like yours help us spread the word about our services and facilities. We look forward to your next visit!

10/10 Excellent

Mike

Business traveller
The front desk Staff member was a wonderful person!!
Stayed 1 night in May 2024
Response from Dilworth Staff on 23 May 2024
Thank you for the fantastic review and 5/5 stars! We are pleased that you found our front desk staff to be wonderful. Reviews like yours help us spread the word about our services and facilities. We hope to have the pleasure of welcoming you back again soon :)

10/10 Excellent

Zulfikar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from The Dilworth Team on 21 May 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Dilworth Staff on 23 May 2024
Thank you for the superb review and 5/5 stars! We are elated to hear that you enjoyed your stay. Our guests' satisfaction is our top priority, and we strive to provide the best possible experience for everyone who stays with us. We look forward to your visit in the near future :)

10/10 Excellent

Anitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dilworth Staff on 22 May 2024
Thank you for your raving review and 5/5 stars! We are so happy to hear that you enjoyed your stay with us. Your review will help us spread the word about our services and facilities. We can't wait to welcome you back in the near future :)

10/10 Excellent

Trudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the location as it was centrally located. Staff was exceptional. Awesome breakfast! The price of this hotel is amazing. And it includes breakfast.
Stayed 1 night in May 2024
Response from Dilworth Staff on 20 May 2024
Thank you for the awesome review and 5 out of 5 stars! We are excited to hear that you found our staff and breakfast to be exceptional with great pricing and central location! We can't wait to welcome you back in the near future :)

6/10 Okay

Joanne

Liked: Staff & service
A very central location with easy access to restaurants and shopping mall close by. Reasonably priced. Hot water didn’t work first night but fortunately was working by morning. Most of the TV channels wouldn’t work. Juice dispenser in the breakfast room only had one of the 4 flavours working (lemonade!).
Stayed 1 night in May 2024
Response from Dilworth Inn on 16 May 2024
Dear Joanne,Thank you so much for your feedback! We apologize for the inconvenience you experienced with the hot water on the first night, but we are pleased to hear that the issue was resolved by the morning. As for the juice, sometimes these machines require more pressure on the buttons. In your next stay if you need some assistance please feel free to ask our staff. They are more than happy to help! Hope to see you again to provide an even better stay! :)

10/10 Excellent

Manvinder

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Dilworth Staff on 16 May 2024
Thank you for the 5 out of 5 review. We are so delighted to hear that you enjoyed your stay with us? Reviews like yours help us spread the word about our services and facilities. We hope to have the pleasure of welcoming you back in the near future :)

10/10 Excellent

Sherry

Travelled with partner
Liked: Staff & service, amenities
Good price, wish it was a bit more updated and our rooms chairs were dirty and so was the rug by the bathroom.
Stayed 1 night in May 2024
Response from Dilworth Staff on 15 May 2024
Thank you for the 5 out of 5 stars. We apologize for any inconveniences you had during your stay with us. Our guests' satisfaction is our top priority, and we strive to provide the best possible experience to everyone who stays with us. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Corbin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could be cleaner but a fine place to stay
Stayed 3 nights in May 2024
Response from Dilworth Inn on 13 May 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our hotel to be a fine place to stay. We apologize for any cleanliness issues you may have encountered during your visit. Your comments are valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future. Thank you for choosing to stay with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service
A little run down. Furniture is a little outdated but the bed was comfortable.
Stayed 1 night in May 2024
Response from Kris :) on 10 May 2024
Hello Robert,Thank you for choosing Dilworth Inn for your stay, we appreciate you taking the time to send us your feedback. We appreciate your feedback.We hope you will visit us again soon; we look forward to welcoming you.Dilworth Inn

6/10 Okay

Linda

Travelled with family
It is really old but clean. Old school keys which were a bit finicky in the outside doors. Beds weren’t too bad but terrible pillows. Continental breakfast leaves a little to be desired and was very difficult to move around in breakfast area if other people were in there.
Stayed 2 nights in May 2024
Response from Kris on 10 May 2024
Hi Linda, Thank you for choosing Dilworth Inn for your stay. We appreciate your time to send us your feedback. We hope to welcome you again soon. We look forward to welcoming you. Dilworth Inn

8/10 Good

Rick

Liked: Cleanliness, staff & service
An old hotel that looks uninviting but was probably the cleanest room I have ever stayed in. Appliances are old but well kept.
Stayed 1 night in May 2024
Response from Dilworth Staff on 9 May 2024
Hello Rick. We are happy that you found our rooms to be the cleanest that you ever stayed in. We hope to see you in the near future :)

8/10 Good

ramakrishnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good to stay. However there was no wheat bread served in breakfast. Im diabetic and was disappointed.
Stayed 1 night in May 2024
Response from Dilworth Staff on 9 May 2024
Hello Dear Guest. We apologize for you inconveniences, and do our very best to accommodate all of our guests. If you would like to reach out to us directly, please don't hesitate. We are happy to hear that you had a good stay, and welcome you back in the near future :) We value your feedback!

8/10 Good

RaeBies

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were AMAZING, super nice and friendly! Except the gentleman who checked us out, he made a snarky remark that we booked through Expedia so they only get a cut of it, not much. His whole demeanor was rude, we wouldnt have found this hotel without Expedia or even Booked Dillworth. I would give a worse rating but the other staff dont deserve it.
Stayed 1 night in May 2024
Response from Dilworth Staff on 9 May 2024
Hello Dear Guest. We do sincerely apologize for your check-out experience. We are very happy to hear that you found our staff to be amazing, super nice and friendly. If you would like to reach out to us directly, please don't hesitate. We value your feedback!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice.
Stayed 1 night in May 2024
Response from Dilworth Staff on 8 May 2024
Hello Lynn. We are so happy to hear that you found our staff to be nice, as we pride ourselves in customer service. If we can assist you with your future bookings, please don't hesitate to reach out to us directly :) and see you soon!

8/10 Good

Steven, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy quirky, interesting hotels. Dilworth Inn has character due to its history. It is clean, comfortable and well maintained. I will return for another stay in Kelowna
Stayed 1 night in May 2024
Response from Dilworth Staff on 8 May 2024
Hello Steven. Excited to hear that you found us to be quirky, interesting, clean and comfortable. We are happy to have shared our history with you, and welcome you back in the near future :) We value your feedback!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the best location for the most affordable price. Good breakfast. Lovely staff. Great parking.
Stayed 2 nights in May 2024
Response from Kris on 10 May 2024
Hi Tracy,Thank you for choosing Dilworth Inn for your stay, we appreciate you taking the time to send us your feedback.We hope you will visit us again soon; we look forward to welcoming you.The Dilworth Inn

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and customer service team knew their product well
Stayed 1 night in May 2024
Response from Dilworth Inn on 6 May 2024
Thank you for your outstanding 5/5 review! Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We hope to welcome you back for another exceptional stay in the future. Thank you for choosing to stay with us!

6/10 Okay

Marilyn Jean

Liked: Staff & service
The location is great. It’s an older property. The bathrooms need some attention. There was some mold around the bathtub and the tile. The staff were excellent.
Stayed 5 nights in Apr 2024
Response from Dilworth Staff on 6 May 2024
Hello Marilyn. Thank you for your review. We appreciate you bringing the following issues to our attention, our location to be great, and our staff to be excellent. We can't wait to welcome you back in the near future :)

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff and clean rooms.my stay was perfect
Stayed 3 nights in May 2024
Response from Dilworth Inn on 6 May 2024
Thank you John, for your fantastic review! We are thrilled to hear that you found our staff to be very friendly and our rooms to be clean during your stay. It's wonderful to know that your experience was perfect, and we are delighted that we could contribute to making your stay enjoyable. Your kind words mean a lot to us, and we appreciate you taking the time to share your feedback. We hope to have the pleasure of welcoming you back for another perfect stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Great checkin experience
Stayed 2 nights in May 2024
Response from Dilworth Inn on 6 May 2024
Thank you for your wonderful 5/5 review Giovanni! We are thrilled to hear that you had a great check-in experience at our hotel. Providing a smooth and efficient check-in process is a top priority for us, and we are delighted that we were able to meet your expectations. Your positive feedback is truly appreciated, and we hope that the rest of your stay was just as enjoyable. We look forward to welcoming you back for another fantastic experience in the future. Thank you for choosing to stay with us!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is dated it was very clean and the staff was friendly. Rooms were quiet.
Stayed 2 nights in May 2024
Response from Dilworth Inn on 4 May 2024
Thank you for your feedback! We're glad to hear that you found our hotel to be very clean and our staff to be friendly. We appreciate your understanding about the dated appearance of the hotel and are happy to know that you found the rooms to be quiet. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Freda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love it but should have elevators lol. Love the pool and hot tub. Friendly and helpful staff. Thank you
Stayed 1 night in May 2024
Response from Dilworth Inn on 4 May 2024
Thank you for your feedback! We're thrilled to hear that you loved your stay with us, especially enjoying our pool and hot tub, as well as the friendly and helpful staff. We appreciate your suggestion about having elevators and will definitely take that into consideration for future improvements. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us!

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay
Stayed 1 night in Apr 2024
Response from Dilworth Inn on 4 May 2024
Thank you for sharing your feedback! We're glad to hear that you had a good stay with us. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing to stay with us at the Dilworth Inn

10/10 Excellent

Jenn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All that you need. Staff are top notch and the rooms are clean. The pool/hot tub/ sauna are nice too.
Stayed 1 night in May 2024
Response from Dilworth Inn on 4 May 2024
Thank you Jenn for your fantastic 5/5 review! We are thrilled to hear that you found everything you needed during your stay with us. It's wonderful to know that our staff provided top-notch service and that you enjoyed our clean rooms. We will be sure to pass on your compliments! We look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us!

10/10 Excellent

Gloria, Vermilion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Very personable.
Stayed 1 night in May 2024
Response from Dilworth Inn on 2 May 2024
Thank you so much Gloria! We are so happy to hear that you found our staff to be super friendly and very personable during your stay. We will be sure to pass on your compliments to our staff, as they will be delighted to hear them. We hope to see you next time in your future travels to Kelowna :)

10/10 Excellent

Tracy

Stayed 2 nights in Apr 2024
Response from Dilworth Staff on 23 May 2024
Thank you for the wonderful review and 5/5 stars! We are pleased to hear that you enjoyed your stay. Reviews like yours help us spread the word about our services and facilities. We look forward to seeing you again soon :)

8/10 Good

Jaanvi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and service
Stayed 1 night in Apr 2024
Response from Dilworth Staff on 1 May 2024
Hello Jaanvi, thank you for the 4 out of 5 review. If there is anything specific you would like to discuss, please don't hesitate to reach out to us directly. We value your feedback :)

8/10 Good

Ardean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price
Stayed 1 night in Apr 2024
Response from Dilworth Staff on 1 May 2024
Hello Ardean, thank you for the 4 out of 5 review. We are happy to hear that you found our place to be a great deal and nice. We look forward to welcoming you back in the near future :)

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is older but so clean . The beds were comfotable. Will definetly go back there.
Stayed 2 nights in Apr 2024
Response from Dilworth Staff on 1 May 2024
Hello Colleen, we are thrilled to hear that you found the beds comfortable, and can't wait to see you back here in the near future. If you need assistance with your booking, please don't hesitate to reach out to us :)

8/10 Good

David H

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is a little older. Not perfect for disabled but manageable. Close to shopping mall. Was Quiet Excellent restaurants within walking distance. I would stay again
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on 29 Apr 2024
Hello David, thank you for your feedback. While our facilities did not meet all of your expectations, we are happy to hear that you found them quiet and enjoyed the nearby restaurants. If you need assistance with your future booking, please don't hesitate to reach out to us :)

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dilworth Staff on 1 May 2024
Hello Brian, thanks for the raving 5 out of 5 review. If there is anything specific that you would like to share with us, please don't hesitate to reach out :)

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service
Very friendly stuff anf great location for affordable price
Stayed 1 night in Apr 2024
Response from Dilworth Inn on 28 Apr 2024
Hello Kate, we are happy that you found our staff to be friendly and our location to be great with affordable pricing. If you have any questions or need help with your next booking please don't hesitate to reach out to us.

10/10 Excellent

Suresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff Good housekeeping Clean and smoke free rooms Breakfast was great Overhaul good property
Stayed 1 night in Apr 2024
Response from Dilworth Inn on 28 Apr 2024
Hello Suresh, we are thrilled that you found our staff to be excellent, the property clean and smoke free, and the breakfast great. We can't wait to welcome you back in the near future :)

10/10 Excellent

Stacey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quite a nice a hotel at this price point. The room was very spacious, bathroom amenities smell fabulous, suuuuper comfortable beds. The outside is beautifully landscaped. The staff that I interacted with were very pleasant. If you are a coffee person, maybe bring your own.....the in-room coffee is cheap and unpleasant....but, it's a proper little coffee maker so just bring a bit of ground coffee and a small filter and that's no longer an issue. All in all it was a great place to stay. 10 out 10 would recommend
Stayed 1 night in Apr 2024
Response from Dilworth Inn on 27 Apr 2024
Thank you for your wonderful review Stacey! We are thrilled to hear that you enjoyed your stay with us and found our hotel to be a great place to stay. We appreciate your kind words about our spacious rooms, fabulous bathroom amenities, comfortable beds, and beautifully landscaped surroundings. Your feedback about the in-room coffee is noted, and we will look into improving this aspect for future guests. We are glad that you found a solution to enjoy your coffee during your stay. Thank you for recommending us, and we look forward to welcoming you back in the future!

10/10 Excellent

Ryan

Stayed 1 night in Apr 2024
Response from Dilworth Staff on 15 May 2024
Thank you for the wonderful review and 5 out of 5 stars! We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon!

4/10 Poor

Nathan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was retro and cool and the staff were very kind and attentive I had no issues with the location. Just had some issues with mold in the room it’s in the tiles and definitely needs a deep clean. It’s black mold and it is an older property so I would just be concerned about the cleanliness. My bathroom shower also had an issue with the tap but the staff kindly got me a new room. I would reccomend staying here for the staff and the atmosphere but the hotel should definitely consider steam cleaning the tiles and bathroom areas of the hotel rooms at some point. It needs to be addressed .
Stayed 2 nights in Apr 2024
Response from Dilworth Staff on 23 Apr 2024
Hi Nathan, we are happy that you found the property retro and cool and our staff to be very kind and attentive. We do apologize for your inconveniences. Please feel free to reach out to us personally if you would like to discuss further. Thank you :)

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay for what we needed, but there was only one ice machine and it was out of order.
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on 28 Apr 2024
Thank you for your kind rating and for choosing to stay with us! We apologize for the inconvenience of the out-of-order ice machine during your visit. We are just waiting for the parts to come in and we are looking to fix it promptly! We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Thank you for your review.

8/10 Good

Wayne

Nice place nice staff good location
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on 18 Apr 2024
Hello Wayne. It's wonderful to hear that you had a positive experience at the hotel! A nice place, friendly staff, and a good location can really enhance a stay. I'm here to help with any questions or assistance you may need for future bookings :)

8/10 Good

4

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on 18 Apr 2024
Hello Dear Guest. Thank you for sharing your rating! If there were any specific aspects that stood out to you or if there's anything you think could be improved, please feel free to share. We value any and all feedback :)

8/10 Good

John, North Vancouver

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Dilworth Inn on 18 Apr 2024
Hello John. Thank you for sharing your rating! If there were any specific aspects that stood out to you or if there's anything you think could be improved, please feel free to share. I'm here to assist you with any questions or further feedback you may have.

10/10 Excellent

darryl, Castlegar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the money. Will stay there again
Stayed 1 night in Apr 2024
Response from Dilworth INN on 17 Apr 2024
Thank you so much for the kind review! Cant wait to see you again

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed the rooms. Clean and fresh. Beds were comfortable. Enjoyed the pool and hot tub. Would definitely go back.
Stayed 2 nights in Apr 2024
Response from Dilworth Staff on 16 Apr 2024
I'm so glad to hear that you enjoyed your stay at the hotel! Your positive feedback is much appreciated, and it's wonderful to hear that you would definitely consider returning in the future. If you need any assistance with your next visit or have any special requests, feel free to reach out. Thank you for sharing your experience!