Terrace/patio

Reviews of Queenstown Village Apartments

4.5 out of 5
Queenstown Village Apartments
1 Alpine Lakes Drive, Kawarau Falls, Kawarau Falls

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 88 reviews" "
Rating 8 - Good. 19 out of 88 reviews" "
Rating 6 - Okay. 12 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 3 out of 88 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Weijun

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Terrible service
Stayed 1 night in Mar 2024
Response from QVA on 18 Mar 2024
Dear guest, we feel regret that did not meet your expectation, could you provide more details. Kind regards,

10/10 Excellent

Brian, Redondo Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment. Satellite TV did not work - the one and only negative .
Stayed 1 night in Feb 2024
Response from QVA on 19 Feb 2024
Thanks for your feedback. Sorry for the inconvenience caused. Kind regards,

10/10 Excellent

CHUN SEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from QVA on 16 Jan 2024
Thanks for your lovely feedback. Warm regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room with bad smell
Stayed 3 nights in Dec 2023
Response from QVA on 29 Dec 2023
Sorry to hear that you did not enjoy your stay. Could you please provide more details then we can investigate. Sorry again. Warm regards,

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely apartment.
Stayed 2 nights in Sep 2023

10/10 Excellent

Somanil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Uta

Stayed 5 nights in Sep 2023

8/10 Good

Samira

Travelled with family and small children
Liked: Cleanliness, amenities
It was very nice & clean place to stay. We had a great 3 nights stay in this apartment, nice & warm.Just we couldn’t find any card for parking as they mentioned the card is in the property. Another thing drier didn’t work, it was annoying because I ve been there with my 2 kids & we had plan to go to snow suddenly we found out drier doesn’t work. It was better if they had told us in advance.
Stayed 3 nights in Aug 2023

6/10 Okay

charlie

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice cleanliness was done very poor we got there and you can tell it was a quick clean job like pills of medication under lounge dust on top of closet and very dust inside outdoor table very dusty carpet was vacuumed but if you move the coffee table you can see it has not been cleaned regularly. No TV had reception so could not watch TV Besides cleanliness the unit was nice nice location warm at night great heaters
Stayed 4 nights in Aug 2023

8/10 Good

Stephen

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from QVA on 21 Aug 2023
Thanks for your valued comment.Hope to see you again. Kind regards,

10/10 Excellent

Sara

Stayed 2 nights in Aug 2023

10/10 Excellent

rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from QVA on 2 Aug 2023
Thanks for your kind comment. Hope to see you again in the future, all the best. Warm regards,

10/10 Excellent

Ei

Stayed 2 nights in Jul 2023
Response from QVA on 19 Jul 2023
Thanks for choosing to stay with us. All the best. Warm regards, QVA

2/10 Terrible

jimmy

Disliked: Cleanliness, property conditions & facilities
The property was outdated. Understood there was 2 double beds but 3 rooms with twin beds. master should have been upstairs with double bed. Beds were uncomfortable and the pillows smelled like the asian family there before us.
Stayed 2 nights in Jul 2023
Response from QVA on 11 Jul 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any inconveniences you experienced during your visit.We are sorry to hear that you found the property to be outdated. Regarding the bed configuration, we apologize if it did not meet your expectations. We understand the importance of having suitable sleeping arrangements, and we will review our room descriptions. We appreciate you bringing these matters to our attention, as it allows us to address and rectify any issues promptly.Once again, we apologize for any inconvenience caused and appreciate your feedback. Warm regards,

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is awesome
Stayed 1 night in Jun 2023
Response from QVA on 11 Jul 2023
Thank you so much for your fantastic feedback regarding your recent stay at our hotel. We are thrilled to hear that you found the property to be awesome! We sincerely appreciate your kind words and recommendation. Warm regards,

10/10 Excellent

zhiqi

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
super value, access to hilton hotel facilities especially enjoy the breakfast and ferry service it says garage for 1 car but we found its double garage and will fit 2 RAV4 no problem. bath room fan dont have switch, it works randomly when you turn on the light and keep working after light off for long time.... gas firplace is good for extra heat but bit hard to ignite overall highly recommended for group of people want stay together and also need many bedrooms for comfort
Stayed 2 nights in Jun 2023
Response from Josh on 14 Jun 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you found our Super Value package to be satisfactory. Regarding the bathroom fan, we apologize for the inconvenience you experienced. We understand the importance of having control over the fan, and we apologize for any inconsistency you encountered. We will investigate the matter further to ensure that such issues are addressed promptly and effectively.Thank you for highly recommending our hotel for groups requiring multiple bedrooms and the desire to stay together comfortably. We appreciate your positive endorsement, and it means a lot to us.Once again, thank you for choosing our hotel, and we hope to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Warm regards,

10/10 Excellent

Xia Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place!!!!
Stayed 1 night in Mar 2023
Response from Josh on 23 May 2023
Thanks for sharing your experience.We look forward to seeing you again.Kind regards, QVA

10/10 Excellent

cui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Very satisfied with the value for money. The hotel room for six of us has a lake view on the top floor. There are five rooms in total and three bathrooms are very clean. The balcony has a dining table as well. laundry and cooking are very convenient. Parking is free. Although you have to walk to the Hilton Hotel underground car park but you can enjoy the lake walkway near Hilton.
Penthouse view
Stayed 3 nights in Apr 2023
Response from Josh on 23 May 2023
Dear valued guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you were very satisfied with the value for money you received during your stay. We strive to provide exceptional value to our guests by offering competitive rates without compromising on quality and service. We are thrilled that you found the overall experience to be worthwhile and that it exceeded your expectations.Thank you for choosing us and for your kind words. We look forward to the opportunity to welcome you back in the future for another wonderful stay. Warmest regards, QVA

2/10 Terrible

Tarrick

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was terrible. Information sent a very basic email. Unable to locate our Unit and then was on the busiest corner with 3 opening doors to the road with a 2year old. Called to ask for help finding our unit. Staff was no assistance. Water was luke warm. 2nd rooms door didnt close as bed was in the way. Toaster has been damaged previously - looks too broken to try to use. couch was disgusting and unclean. Bathroom floors were oily and slippery. Stay at hilton or double tree - not here!
Stayed 1 night in Apr 2023
Response from QVA on 23 May 2023
Dear valued guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the inconveniences you experienced during check-in and appreciate you bringing these matters to our attention. and any difficulties you encountered while locating your unit and for the lack of assistance provided by our staff. We understand the importance of a smooth and efficient check-in process, especially when traveling with a young child. Your feedback will be addressed with our team, and we will take steps to improve our communication and support during check-in to ensure a more seamless experience for our guests. We appreciate your understanding and value your feedback as it helps us identify areas for improvement. We apologize for any inconvenience caused during your stay and appreciate your understanding. Kindest regards, QVA

10/10 Excellent

Addison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice place! The property owners were super kind and great with communication. They offered to watch our bags after we checked out for the day before the flight. And then she even offered to drive us to the airport. Super sweet people and felt very safe!
Stayed 1 night in Apr 2023
Response from Josh on 23 May 2023
Dear valued guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely appreciate your kind words and are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and ensure that our guests have a memorable stay. We are thrilled to know that we met your expectations and that you found our facilities and amenities to be of high quality. Your positive feedback will be shared with our team, as it serves as a great motivator to continue delivering excellent service to all our guests. Kindest regards, QVA

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from QVA on 23 May 2023
Thanks for your mark.We hope to you see you again.Warm regards, QVA

6/10 Okay

Gao

Stayed 1 night in Feb 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Devine loved the location!!!
Stayed 2 nights in Feb 2023

6/10 Okay

Laura

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
View was amazing, location was very handy to the airport. Ideal spot to stay before flying out. Bathrooms we quite dirty, floors were very slippery and hadn’t been cleaned properly, lots of black mold in the shower. Other than that it was a great stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Expensive. Set your expectations low
This place has some issues. First the good, it’s large with 6 bedrooms and plenty of bathrooms. If you don’t want to stay downtown Queenstown, it’s a nice location but definitely not walkable to downtown and taxis don’t want to come that far out. The view is decent but it’s of the backside of the lake, not the Queenstown side. We did go to the Remarkables Market on Saturday and that was awesome! Now, for the not so good. It was about 22 degrees Celsius when we arrived and there is no air conditioning so it was hot in the closed up apartment. There are 3 floors and the 3rd floor was terribly stuffy. They provided 3 pretty crappy fans when we needed at least 6. The free provided parking situation is absolutely laughable! You have to park at a hotel and then walk up a VERY steep street about 4 blocks long. We ended up parking on the main road. Everything in the apartment feels a bit old and used and needing replacement although the beds were comfortable. We stayed over New Years Eve so maybe that’s why it was very expensive for what it ended up actually being.
Stayed 3 nights in Dec 2022

6/10 Okay

JYOTI

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dusty with limited kitchen supplies. Not enough plates to cater for 6 people.
Stayed 3 nights in Nov 2022
Response from Josh on 6 Dec 2022
Thanks for your valued feedback. We are sorry to hear that you didn't have a great stay.We will address your comment to our team. Have a great day. Kind regards,

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent value for money apartment. Clean and modern. Beautiful location. Hilton restaurant close by. Parking was difficult. Quilts were a little old/yellow and some things not provided eg a vacuum cleaner. In gene
Stayed 5 nights in Sep 2022
Response from Joshua on 4 Oct 2022
Dear guest, Thank you for your valued feedback.Have a good one.Kind regards,

4/10 Poor

Phil

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Hu Jianwei

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice apartment with a fantastic view. Only issue is with the parking. The parking provided isn't convenient so take note if you're require parking.
Stayed 2 nights in May 2022
Response from Josh on 25 Jul 2022
Dear guest, Thank you for your valued feedback. Sorry about the parking issue caused the inconvenience. Kind regards, QVA

10/10 Excellent

HK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Perfect for the family!
Stayed 1 night in Jan 2022
Response from Josh on 27 Apr 2022
Thank you for your lovely feedback. Have a good day. Kind regards, QVA

8/10 Good

Jianhua

Liked: Staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Jan 2022
Response from Josh on 25 Jan 2022
Thank you for your comment. Have a good one. Kind regards,

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

S L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the feel of the place and the views. It was spacious and in great condition. Would be amazing in the winter.
Stayed 2 nights in Nov 2021
Response from Josh on 20 Dec 2021
Thank you for your positive comment. Hope to see you again in the near future. Have a good one. Kind regards,

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable Stay
A really nice apartment and fair value. The parking is down the hill a bit but only a couple of minutes walk. The apartment was spacious and had all of the facilities we needed- full kitchen and two bathrooms along with an additional separate toilet. It is a handy location outside of the downtown area. Good access to Remarkables Ski field.
Stayed 3 nights in Sep 2021
Response from Josh on 30 Sept 2021
Thank you for you lovely comment. It's glad to hear you enjoyed the stay, hope to see you in the near future. Have a good one. Kind regards, QVA

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good complex and good location Apartment was nice clean and good view
Stayed 6 nights in Aug 2021
Response from Josh on 8 Sept 2021
Thank you for staying with us and we appreciate your feedback. Hope to see you in the near future. Kind regards, QVA

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two bedrooms , two bathrooms
Apartment amazing everything you need , 2 bathrooms fir 2 couples is perfect , spacious living areas and kitchen , would definitely recommend
Stayed 2 nights in Aug 2021
Response from Josh on 11 Aug 2021
Thank you for staying with us and we appreciate your feedback. It's great to hear you enjoyed the stay. Have a lovely day. Kind regards, QVA

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at chalet. Bed is so comfortable. The cruise was so worth it. Will definitely come back
Stayed 2 nights in Jun 2021
Response from Joshua on 29 Jun 2021
Thanks for staying with us and your positive comment. Have a good one. Kind regards,

10/10 Excellent

xie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Josh on 8 Jun 2021
Thank you for staying with us. We appreciate your feedback! Have a great day. Kind regards, QVA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pop
Stayed 1 night in May 2021
Response from Josh on 25 May 2021
Thank you for staying with us. We appreciate your feedback. Kind regards, QVA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from QVA Team on 23 May 2021
Thank you for staying with us !

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment.
Excellent apartment! Well apointed accomodation with easy check in. Lovely area only spoiled by no view of lake Wanaka and the Remarkables. Will definitely book again.
Stayed 1 night in Jan 2021
Response from Josh on 17 Jan 2021
Dear Marcus, Thank you for your positive feedback. Hope to see you see in the future. Have a lovely day!

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The unit was well positioned on the hill with an amazing lake view with amazing setup of furnishings. We were disappointed with the run down apperrance of the unit with heaps of scratches, stains and odours. There was very minimal kitchen amenities like baking paper, baking trays, tea towels, clothes and dish brushes. We had to purchase this all ourselves. We had to walk down the step hill about 7 to 8 minutes to park the car and have to walk in uncovered area getting saturated when raining. Parks across from unit used always by the ferry users which is highly annoying when it is in the apartment area. Otherwise had a god stay, enough beds and options with an amazing view and location.
Stayed 4 nights in Nov 2020
Response from QVA Team on 13 Jan 2021
Thank you for your feedback about your stay. We are working now to refresh the rooms over the next period following on from your comments. I am pleased you liked the location and views! We look forward to have you back!

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
orgeous Apartment with Full Ammenities
Lovely apartment in a complex in Frankton. Close proximity to the Hilton. Previously I wrote you need a car to stay here actually a ferry leaves regularly to Queenstown and the is is close. Full facilities in the apartment or frequent the restaurants nearby.
Stayed 2 nights in Oct 2020

10/10 Excellent

Tracy, Dunedin

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, was ideal for 3 families to all stay in one place
Stayed 2 nights in Aug 2020
Response from QVA on 18 Aug 2020
We are so pleased that it suited your needs and hope to see you back again !

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to get away to with all day sun being in kelvin heights. Shame only one restaurant open but that’s due to COVID. Be nice if check in was a little earlier especially when you have travelled just want to get into accomodation. The bedroom with the en-suite was made up with single beds 😂
Stayed 2 nights in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020