Daily buffet breakfast (PLN 75 per person)

Reviews of Hotel Diament Zabrze

3 out of 5
Hotel Diament Zabrze
ul. 3go Maja 122a, Zabrze, Silesian

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 58 reviews" "
Rating 8 - Good. 27 out of 58 reviews" "
Rating 6 - Okay. 9 out of 58 reviews" "
Rating 4 - Poor. 4 out of 58 reviews" "
Rating 2 - Terrible. 2 out of 58 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gediminad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 1 night in Feb 2024
Response from Reception on 12 Feb 2024
Dear Guest,Thank you very much for leaving your opinion after your recent stay at the Diament Hotel in ZabrzeI am glad that we were able to meet your expectations.Thank you very much for your time and we hope that we will have the opportunity to welcome you again at the Diament Hotel in Zabrze.Kind regards,Michał WitkowiczHotel director

8/10 Good

Mateusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if in need of a hotel close to the mining experience. We were upgraded from a 3star room to a 4star one which was a nice gesture. The room is spacious and comfy; staff are polite. The only minus is the fact that I asked for a twin room and was put in a double bed one where we had to separate the beds ourselves. Other than that it was a near perfect stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend.
Stayed 4 nights in Nov 2023
Response from Hotel Diament on 1 Dec 2023
Szanowny Pnie Alanie,Serdecznie dziękujemy za wysoką ocenę. Jest to dla nas niezwykle miłe i motywujące. Państwa uznanie jest najlepszą nagrodą za nasze wysiłki.Jesteśmy zobowiązani do zapewnienia dalszej doskonałej obsługi i spełnienia Państwa oczekiwań.Z wyrazami szacunku,Michał WitkowiczDyrektor Hotelu

2/10 Terrible

ANUBHAV

Stayed 2 nights in Aug 2023
Response from Hotel Diament Zabrze on 24 Aug 2023
Dear Mr ANUBHAV,thank you very much for your opinion, unfortunately it has no comment and I don't know why such a low rating. Please contact us directly to clarify the situation.RegardsMichal WitkowiczHotel director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
It was comfortable and within walking distance to the shopping areas No luggage assistance
Stayed 4 nights in Dec 2018
Response from Michał Witkowicz, Hotel Director. on 14 Apr 2019
Dear guest, thank you for choosing our hotel and leaving reviews after your stay. We are very pleased that you are satisfied with the services we provide. Every day we make every effort to ensure that our guests are satisfied with their stay and have a nice time remembering it. In our hotel there is a luggage cart available so you can carry your luggage without any problems. We would like to invite you to take advantage of our second hotel Park Hotel Diament **** in the same location and live cooking in our restaurant next time. I hope that we will have the pleasure to host you again in our Hotel. Best regards, Michał Witkowicz, Hotel Director.

6/10 Okay

Verified traveller

Liked: Cleanliness
Food is good, staff is helpful. Dont like that there is no assistance when you arrive and when you leave
Stayed 4 nights in Dec 2018
Response from Michał Witkowicz, Hotel Director. on 14 Apr 2019
Dear guest, thank you for choosing our hotel and leaving reviews after your stay. We are very pleased that you are satisfied with the services we provide. Every day we make every effort to ensure that our guests are satisfied with their stay and have a nice time remembering it. In our hotel there is a luggage cart available so you can carry your luggage without any problems. We would like to invite you to take advantage of our second hotel Park Hotel Diament **** in the same location and live cooking in our restaurant next time. I hope that we will have the pleasure to host you again in our Hotel. Best regards, Michał Witkowicz, Hotel Director.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great and pricing is good. Staff were excellent
Stayed 10 nights in Dec 2018
Response from Michał Witkowicz, Hotel Director. on 14 Apr 2019
Dear guest, thank you for choosing our hotel and leaving reviews after your stay. We are very pleased that you are satisfied with the services we provide, especially with the staff and the quality of the food. Every day we make every effort to ensure that our guests are satisfied with their stay and have a nice time remembering it. We would like to invite you to take advantage of our second hotel Park Hotel Diament **** in the same location and live cooking in our restaurant next time. I hope that we will have the pleasure to host you again in our Hotel. Best regards, Michał Witkowicz, Hotel Director.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel on the outskirts of Zabrze
Needed a place on this side of town – Diament suited my purposes perfectly. Great staff, comfortable lodging, working WiFi, rain showers in the bathroom.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Hotel Diament Zabrze on 12 Sept 2023
Szanowny Panie Danielu,Serdecznie dziękujemy za wysoką ocenę. Jest to dla nas niezwykle miłe i motywujące. Państwa uznanie jest najlepszą nagrodą za nasze wysiłki.Jesteśmy zobowiązani do zapewnienia dalszej doskonałej obsługi i spełnienia Państwa oczekiwań.Z wyrazami szacunku,Michał WitkowiczDyrektor Hotelu

6/10 Okay

Robert

Stayed 9 nights in Jul 2023

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marzena Molo - Kierownik Recepcji on 31 May 2023
Szanowny Panie Damianie,dziękujemy za wybór naszego Hotelu oraz podzielenie się opinią po pobycie. Cieszymy się, że udało nam się spełnić Pana wymagania!Codziennie cały personel dokłada wszelkich starań, aby nasi goście czuli się u nas komfortowo.Mamy nadzieje gościć Pana ponownie, podczas kolejnych wizyt w Zabrzu.Z pozdrowieniami,Michał Witkowicz,Dyrektor Hotelu

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar
Sehr Sauber,Ruhige Lage,Sehr gute Service
Stayed 5 nights in Apr 2023

4/10 Poor

Servet

Stayed 1 night in Mar 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Marek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Betten waren sehr bequem. Allgemein gute Ausstattung aber etwas in die Jahre gekommen. Sehr gute Lage. Viele Parkplätze direkt vor dem Hotel. Zur sehr guten Preis.
Response from Marazena Molo on 31 Jan 2023
Szanowny Gościu,Bardzo dziękuje za pozostawienie opinii po swoim ostatnim pobycie w Hotelu Diament w Zabrzu.Cieszę się, że byliśmy w stanie spełnić Pana oczekiwania. Każda opinia jest dla nas bardzo ważna i pozwala poprawiać jakość naszych usług.Dziękujemy bardzo za poświęcony czas i mamy nadzieję, że ponownie będziemy mieli okazję powitać Pana w Hotelu Diament w Zabrzu.Z poważaniem,Michał Witkowicz

8/10 Good

Jerzy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dziwne zwyczaje w restauracji. Podawana TYLKO ciepła wodka
Stayed 1 night in Mar 2022

6/10 Okay

Christian

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No free breakfast is bad Very bad pressure in shower bad Nice people is good Smelled like smoke outside is bad Pretty expensive, same price in warzaw nicer hotel
Stayed 2 nights in Mar 2022

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Michal Witkowicz on 22 Sept 2021
Dear Mr. Christian Thank you for choosing our Hotel and for sharing your opinion after your stay. Every day, the entire staff makes every effort to ensure that our guests feel comfortable with us. We hope to welcome you again during your next visits to Zabrze. Best regards, Michał Witkowicz, Hotel Director

6/10 Okay

Regina

Travelled with family
Disliked: Cleanliness
Zimmerausstattung war der Klassifizierung entsprechend. Das Zimmer war sauber, die Bettwäsche war beschädigt, die aufgezogen war. Unser Zimmer lag im 4 Stock, es gab kaum warmes Wasser. Haben es 2 mal an der Reception gemeldet, am letzten Tag hatten wir lauwarmes Wasser. In der Hotelbeschreibung wird mit Aufdeckservice und täglicher Zimmerteinigung geworben, fand leider nicht statt. Wir mußten ein Schild an die Tür hängen, wenn das Zimmer gereinigt werden sollte. Ist im Grund in Ordnung, dann sollte es auch so beworben werden. Das Zimmer roch sehr unangenehm nach Desinfektion, den Geruch haben wir mit nach Hause genommen, denn die Sachen und den Koffer mussten wir zu Hause waschen um den Geruch los zu werden.
Stayed 4 nights in Aug 2021
Response from Best regards, Michał Witkowicz, General Manager. on 31 Aug 2021
Dear Regina, Thank you for choosing our Hotel and for sharing your opinion after your stay. We are sorry that we were not able to meet your expectations Every day, the entire staff makes every effort to ensure that our guests feel comfortable with us. We hope to host you again during your next visits to Zabrze.

8/10 Good

Ireneusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Park Diament***
Pokoje 1-osobowe (Diament***) są dość ciasne (z drugiej strony trudno znaleźć lepsze ustawienie mebli z uwagi na kształt pokoju). Na plus: przestronna i jasna łazienka. Niektóre pokoje na 1 piętrze wychodzą bezpośrednio na dach obiektu obok (widok nie do pozazdroszczenia). Dzięki życzliwości Obsługi dokonano zmiany pokoju, za co dziękuję!
Stayed 2 nights in Jul 2021
Response from Z pozdrowieniami, Michał Witkowicz, Dyrektor Hotel on 23 Jul 2021
Szanowny Panie Ireneuszu, dziękujemy za wybór naszego Hotelu oraz podzielenie się opinią po pobycie. Cieszymy się, że udało nam się w pełni spełnić Pana wymagania! Codziennie cały personel dokłada wszelkich starań, aby nasi goście czuli się u nas komfortowo. Zapraszam do rezerwacji pokoi w drugiej części naszego kompleksu Park Hotel Diament w Zabrzu w którym każdy pokój posiada klimatyzację oraz dodatkowym atutem jest widok na taras lub park. Mamy nadzieje gościć Pana ponownie, podczas kolejnych wizyt w Zabrzu.

10/10 Excellent

Mariusz, Berlin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Service gut und das Personal ist top! Das Büfett ist riesig.
Stayed 4 nights in Oct 2020
Response from Michał Witkowicz, General Manager. on 14 Oct 2020
Dear Guests, thank you for choosing our Hotel and sharing your opinion after your stay. We are glad that we meet your expectations. Every day we make every efort to make your stay pleasant. We hope to host you again in the near future. Best regards

8/10 Good

Tomasz

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Teoretycznie wszystko ok, ale obsłudze zabrakło instynktu samozachowawczego: Pani z recepcji popełniając błąd przy zakwaterowania zamiast się do tego przyznać, zwaliła winę na inna koleżanką
Stayed 2 nights in Feb 2020
Response from Z poważaniem Michał Witkowicz, Dyrektor Hotelu. on 7 Mar 2020
Szanowny Pani Tomaszu, dziękujemy za wybór naszego hotelu oraz podzielenie się Pana opinią. Każda opinia pozwala nam na poprawę świadczonych przez nas usług. Mamy nadzieje, że będziemy mogli gościć Pana w przyszłości. Z poważaniem Michał Witkowicz, Dyrektor Hotelu.

8/10 Good

Jonas

Liked: Cleanliness, staff & service
Bra personal, dyr frukost.
Det funkar om man är på genomresa och ska göra något i närheten och ska stanna en natt. Det som jag tycker framför allt drar ner betyget är två saker, en förhållandevis (sett till vad du får) dyr frukost 45 zlt, och väldigt dåligt tryck i varmvattnet. Det senare KAN ju vara farligt eftersom det skulle kunna bildas legionella i rören, vilket inte är bra. De har dock väldigt trevlig och hjälpsam personal som pratar förhållandevis god engelska.
Stayed 1 night in Jul 2019
Response from Michał Witkowicz on 3 Aug 2019
Dear Mr. Jonas, Thank you for choosing the Diament Hotel in Zabrze and the opinions left. Thank you for all the comments, thanks to them we can strive for prefection. Greetings and I hope to welcome you again. Michał Witkowicz General Manager

8/10 Good

Arkadiusz

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Michał Witkowicz on 2 Jul 2019
Szanowny Panie Arkadiuszu, Dziękujemy za wybór Hotelu Diament Zabrze oraz pozostawioną ocenę. Pozdrawiam i zapraszam ponownie Michał Witkowicz Dyrektor Hotelu

8/10 Good

Robert

Liked: Cleanliness, staff & service
Pokój jedno osobowy , dosyć ciasny. Zwłaszcza na dużą osobę. Łazienka dość przestronna ale słuchawka prysznica pęknięta. Standard lat 2000-2010
Stayed 1 night in May 2019
Response from Michał Witkowicz, Dyrektor Hotelu. on 19 Jun 2019
Szanowny Robercie, dziękujemy za wybór naszego hotelu oraz podzielenie się Pana opinią po pobycie. Każda opinia pozwala nam w poprawie jakości świadczonych przez nas usług. Przykro nam, za niedogodność związaną z usterką w Pana pokoju. Każdy problem zapraszamy do zgłaszania na naszą recepcje, która czynna jest całą dobę, a personel zawsze skłonny do pomocy. Mamy nadzieję, że mimo wszystko odwiedzi nas Pan ponownie. Z pozdrowieniami.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Super, Klasse weiter so....das Personal immer aufmerksam und freundlich. Die Preise super !!!! und das Hotel sehr sauber
Stayed 4 nights in Apr 2019
Response from Michał Witkowicz, General Manager on 8 May 2019
Dear Guest, thank you for choosing our hotel and sharing your opinion after your stay. We are pleased that we have been able to meet all requirements. Hope to see you again in the future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Michał Witkowicz, Dyrektor Hotelu. on 1 May 2019
Szanowny Gościu, dziękujemy za wybór naszego hotelu oraz pozostawienie najwyższej oceny. Jest nam niezmiernie miło, że są Państwo zadowoleni ze świadczonych przez nas usług. Codziennie dokładamy wszelkich starań, aby nasi goście byli zadowoleni z pobytu i miło go wspominali. Serdecznie zapraszamy również do skorzystania z naszego drugiego hotelu Park Hotel Diament**** w tej samej lokalizacji oraz z live cookingu w naszej restauracji przy następnej okazji. Mam nadzieje, że będziemy mieli przyjemność gościć Państwa ponownie w naszym Hotelu. Z pozdrowieniami, Michał Witkowicz, Dyrektor Hotelu.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Michał Witkowicz, Dyrektor Hotelu. on 14 Apr 2019
Szanowny Gościu, dziękujemy za wybór naszego hotelu oraz pozostawienie najwyższej oceny. Jest nam niezmiernie miło, że są Państwo zadowoleni ze świadczonych przez nas usług. Codziennie dokładamy wszelkich starań, aby nasi goście byli zadowoleni z pobytu i miło go wspominali. Serdecznie zapraszamy również do skorzystania z naszego drugiego hotelu Park Hotel Diament**** w tej samej lokalizacji oraz z live cookingu w naszej restauracji przy następnej okazji. Mam nadzieje, że będziemy mieli przyjemność gościć Państwa ponownie w naszym Hotelu. Z pozdrowieniami, Michał Witkowicz, Dyrektor Hotelu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
当地为数不多的酒店,不奢求
Stayed 3 nights in Feb 2019
Response from Michał Witkowicz, Hotel Director. on 14 Apr 2019
Dear guest, thank you for choosing our hotel and leaving reviews after your stay. We are very pleased that you are satisfied with the services we provide. Every day we make every effort to ensure that our guests are satisfied with their stay and have a nice time remembering it. We would like to invite you to take advantage of our second hotel Park Hotel Diament **** in the same location and live cooking in our restaurant next time. I hope that we will have the pleasure to host you again in our Hotel. Best regards, Michał Witkowicz, Hotel Director.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
只能说还行吧
Stayed 4 nights in Jan 2019
Response from Michał Witkowicz, General Manager on 12 Mar 2019
Dear Guest, thank you for choosing our hotel and sharing your opinion after your stay. We are happy that we have been able to meet all expectations and the stay was successful. We invite you to visit our hotel in the future.Best regards, Michał Witkowicz, General Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes Zimmer, ein sehr gutes Restaurant mit schmackhaften Gerichten und sehr freundliches Personal
Stayed 2 nights in Feb 2019
Response from Michał Witkowicz, General Manager on 12 Mar 2019
Dear Guest, thank you for choosing our hotel and sharing your opinion after your stay. We are happy that we have been able to meet all expectations and the stay was successful. We invite you to visit our hotel in the future.Best regards, Michał Witkowicz, General Manager.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hübsches Hotel am Rande der Stadt, das mit öffentlichen Verkehrsmittel zu erreichen ist!
Stayed 9 nights in Jan 2019
Response from Michał Witkowicz, General Manager. on 12 Mar 2019
Dear Guest, thank you for choosing our hotel and sharing your opinion after your stay. We are happy that we have been able to meet all expectations and the stay was successful. We invite you to visit our hotel in the future. Best regards, Michał Witkowicz, General Manager.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018
Response from Michał Witkowicz, Hotel Director. on 14 Apr 2019
Dear guest, thank you for choosing our hotel and leaving reviews after your stay. We are very pleased that you are satisfied with the services we provide. Every day we make every effort to ensure that our guests are satisfied with their stay and have a nice time remembering it. We would like to invite you to take advantage of our second hotel Park Hotel Diament **** in the same location and live cooking in our restaurant next time. I hope that we will have the pleasure to host you again in our Hotel. Best regards, Michał Witkowicz, Hotel Director.

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 3 nights in Oct 2018
Response from Michał Witkowicz, Hotel Director. on 14 Apr 2019
Dear Guest, thank you for choosing our hotel and leaving reviews after your stay. We are sorry that the stay did not meet all your expectations. Every day we make every effort to ensure that our guests are satisfied with their stay and have a nice time remembering it. We would like to invite you to take advantage of our second hotel Park Hotel Diament **** in the same location and live cooking in our restaurant next time. I hope that we will have the pleasure to host you again in our Hotel. Best regards, Michał Witkowicz, Hotel Director.

6/10 Okay

Andrzej

Liked: Cleanliness
Un albergo per una notte e basta.
Stayed 1 night in Oct 2018
Response from Michał Witkowicz, Hotel Director. on 14 Apr 2019
Dear guest, thank you for choosing our hotel and leaving reviews after your stay. We are sorry that the stay did not meet all your expectations. Every day we make every effort to ensure that our guests are satisfied with their stay and have a nice time remembering it. We would like to invite you to take advantage of our second hotel Park Hotel Diament **** in the same location and live cooking in our restaurant next time. I hope that we will have the pleasure to host you again in our Hotel. Best regards, Michał Witkowicz, Hotel Director.

8/10 Good

Piotr, Norwegia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Przyzwoity hotel w dobrej cenie
Pobyt zbyt krotki by sie wypowiadac, choc hotel spelnil moje oczekiwania.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bylo super
Stayed 3 nights in Nov 2017

8/10 Good

Juan Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 13 nights in May 2017

4/10 Poor

Aleksander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Christoph , Wiesbaden

Disliked: Cleanliness, property conditions & facilities, room comfort
Wirkliche 3 Sterne?
Wir waren übers Wochenende im 3 Sterne Hotel Diamant und Zabrze. Ich war bereits in vielen Hotels in Europa, aber so ein schlechtes 3 STERNE HOTEL-Zimmer habe ich noch nirgends gesehen. Zum Zimmer: Ungereinigtes Bad Duschtür kaputt Plexiglas der Tür, ebenfalls kurz vorm rausfall Steckdosen nicht Befestigt Schranktür ging nicht richtig zu (Tür schlecht montiert) etc. Nach Anfragen haben wir ein neues Zimmer bekommen, genau das gleiche! Pilzbefall im Bad (schlecht gereinigt) Abfluss verstopft Ich kann das Diamant 3 Sterne nicht weiterempfehlen, wenn dann sollte man direkt das 4 Sterne buchen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
W łazience zatkany był zlew, woda ciężko odpływała. Poza tym, wszystko w jak najlepszym porządku. Czysto i wygodnie.

8/10 Good

Max, Mainz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsches Hotel am Stadtrand von Zabrze
Schönes Hotel, klasse Komfort im 4****-Bereich Das Hotel hat ferner noch einen 3*** Bereich, den ich aber nicht empfehlen würde Der Aufpreis lohnt sich auf jeden Fall

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Czysty hotel
Nic Nie napisze bo przyjechałem o 22:00 wyjeżdżałem o 10:00 wziąłem prysznic, zjadłem śniadanie i pojechałem dalej. Co tu więcej pisać

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Polecam pobyt w hotelu.

6/10 Okay

Jacek

Liked: Cleanliness, staff & service
Disliked: Room comfort