Dear Todd, Thank you for sharing your experience with us. We are pleased to read that you found our hotel clean and conveniently located near the airport. Providing a comfortable and convenient stay is our priority, and we are glad we met your expectations in this regard. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Tracy, Thank you for being our guest. We sincerely apologize for the distressing issues you encountered during your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to deliver a satisfying experience for every guest, so please be assured that we will follow up on these matters and take appropriate action to enhance our guests' satisfaction. We are grateful for your valuable insights and your patience. We hope you will return so that we can provide you with the seamless visit you should always expect from us.Sincerely,Hotel Management

Dear Alan, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our devoted staff, and we certainly appreciate your kind comments about in-room amenities. However, we hope you will accept our apologies regarding the overprice issue and breakfast option concerns. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Jason, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management

Dear john, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear jay, We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to learn about the difficulties with the lamp, the lack of drinking cups, the non-functional phone, and the noise disruptions from the floor above. We assure you that what you experienced is unacceptable by our standards, and we regret any discomfort caused. Your feedback is valuable, and we will address these issues promptly to enhance the overall experience for our guests. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Rob, We're genuinely sorry to learn about your disappointing experience with us. It's disheartening to read about the issues you encountered in your room, from the door to the cleanliness and hot water. Your feedback is invaluable to us as it helps us identify the aspects where we need to improve and make necessary changes. We will address the issues you've highlighted with our team to ensure they do not recur. We understand that your stay was far from satisfactory, but we hope you'll consider giving us another chance in the future. We are wholly committed to regaining your trust in our hotel.Sincerely,Hotel Management

Dear Joshhy, Please accept our sincere apologies for not meeting your expectations regarding the room you booked and also for the condition of the alternative suite provided. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Furthermore, we apologize for the unfortunate incident during your stay and the inconvenience it must have caused. Although you were pleased with our associates, we understand that this does not make up for all the disappointing experiences you had. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely, Hotel Management

Dear Arthur, Thank you so much for this excellent review. We are glad that everything went great during your stay and made for a memorable experience. Thank you especially for recognizing our devoted staff, who love delivering exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Lucas, Thank you for your excellent review of Extended Stay America. We're thrilled to read that your stay felt like home and that you had such a positive experience with our friendly staff. We are also delighted to know that you found your room clean, comfortable, and well-equipped for your needs. We'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit. Sincerely,Hotel Management

Dear Shana, It is disappointing to read about the troubles with your billing, and we apologize for any frustration this has caused. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how vital fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Erin, Thank you for staying with us and taking the time to post your review. We sincerely apologize for any inconvenience you have experienced upon your arrival. We understand that this situation may have caused frustration, and we're taking steps to prevent it from happening again. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management

Dear Glenna, We thank you for choosing to stay with us and apologize for not meeting your expectations. We are sorry for the housekeeping oversight and the breakfast option that fell short of your expectations, and we understand the noise concerns during your visit and its impact on your overall comfort. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every way possible. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Edilberto, We understand that we did not live up to our commitment to provide impeccably clean and hygienic accommodations, and we apologize for any inconvenience caused by the presence of ants and disruption in the water supply. We assure you that we have taken significant measures to address these issues and prevent them from happening again. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us.Sincerely,Hotel Management

Dear Ashley, Thank you for providing feedback on your recent stay. We are delighted that you found your room and bed comfortable. However, we apologize for any inconvenience caused by the remote and low water pressure issues. We understand how crucial it is to have a satisfying shower experience, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear John, Your feedback on your recent stay at Extended Stay America is much appreciated. We're thrilled to know that you found our rooms spacious and clean, and our beds comfortable. However, it is regrettable to hear that our pillows didn't meet your expectations. Rest assured that we strive to provide our guests with a comfortable experience, and your feedback helps us in our constant endeavor to improve. We're pleased that, overall, you had a pleasant stay, and we hope to have the opportunity to host you again in the future.Sincerely,Hotel Management

Dear Kari, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Gregory, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your visit. Please know that we take your concerns seriously and are committed to making improvements. We will share your feedback with our team on updating the decor to provide a more modern and inviting atmosphere. Additionally, we have taken note of your comments regarding the cleanliness of the carpet and will address this issue promptly. Thank you for choosing us, and we hope to welcome you soon for a more enjoyable stay.Sincerely,Hotel Management

Dear Mickenzie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed about the concerns with the cleanliness of our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are sorry for not meeting these expectations during your stay. Also, we have noted your observation and shared it with appropriate individuals to update certain areas so that our future guests do not have the same issue. Our housekeeping and maintenance team is working to address the problems mentioned immediately. Please give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear William, Thank you for being our guest. We apologize that the condition of the accommodations wasn't up to your standards. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Sorry for letting you down, and we hope to improve this and welcome you back soon! Sincerely,Hotel Management

Dear Cameron, Thank you for being our guest and posting your comments. We hope you will accept our sincere apologies for your issues with the reservation. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, which happened on the day of your arrival. While we tried to correct the matter before your arrival, we were unsuccessful and are genuinely sorry. We would love to make it up to you and provide you with the enjoyable, comfortable, and memorable stay you deserve.Sincerely,Hotel Management

Dear jaime, We are happy you chose us for your recent visit to the city. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely,Hotel Management