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Reviews of Comfort Inn Kansas City / Airport

2.5 out of 5
Comfort Inn Kansas City / Airport
11100 NW Ambassador Drive, Kansas City, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 353 out of 970 reviews" "
Rating 8 - Good. 381 out of 970 reviews" "
Rating 6 - Okay. 139 out of 970 reviews" "
Rating 4 - Poor. 59 out of 970 reviews" "
Rating 2 - Terrible. 38 out of 970 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

ComfortInn, kansas City,Mo

When we arrived, there was a sign on the door saying that comfort Inn had closed. We should have been notified of that beforehand. We went across the parking lot to Candlewood and our reservations had not been transferred like the note said they would be. We were supposed to get two queen beds but got one queen and a hideabed. Still waiting on our credit card statement to be sure we were not charged in both places.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, doors were locked and a sign on door said property closed. We were instructed to stay at another hotel. No warning, no means of the hotel trying to contact us.
Stayed 1 night in Feb 2020

10/10 Excellent

Skier828

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept. Rooms were spotless and check in staff was very helpful.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a really quiet place to stay. The rooms were very clean, and the bed was great to sleep in. The pool area is smaller, but no one was there, so we had the hot tub to ourselves, which was nice. The breakfast was great. And the amenities we received as a VIP were worth being a VIP.
Stayed 1 night in Jan 2020

6/10 Okay

Amy

Business traveller
Liked: Cleanliness, staff & service
Not free parking
I have never had to pay to keep my car at a hotel while I fly on a trip. That’s the benefit of staying at a hotel near the airport. Parking was $7/night. I wasn’t expecting that. Hotel was average. Vending machines did not have much variety and the weather was bad so we walked across the parking lot to the sister hotel to buy snacks. The breakfast was almost out of everything and not much variety.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Christina, La Vista

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The customer service was awesome! Thank you for everything!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 3 nights with our 2 kids. Hotel was friendly and our room was clean. The beds are comfortable and breakfast was nice extra!
Stayed 3 nights in Dec 2019

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
When we got there our room didn't have heat, the people were right there to try and fix it. they couldn't so they moved us to another room 315. Went to take a shower and couldn't fixer it out so ended up taking a shower in my Mothers room 318. When we went down we told the lady we were having problems with the shower. Later that day a young man showed us how to work it.
Stayed 2 nights in Dec 2019

4/10 Poor

Rich, Arkansas

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I arrived shortly after 6 p.m. to check in. No desk clerk present. Desk clerk arrived 15-20 minutes later stating she had to make the airport shuttle run because the driver did not come in for his shift. Room was very cold, phone did not work, lamp shade missing screw cap and was just sitting on the base, hall carpet torn, wall paper peeling from wall, grime along edge of bathtub meeting wall. Was told that another room is available on 2nd floor. I declined due to recently having back surgery. Told that renovations are being made, went upstairs and carpet in all on 2nd floor also looks bad. Totally disgusted with lack of customer service one would expect and entirely disgusted with visit and will never stay at Comfort Inn again. I will spend my money elsewhere. No apologies can suffice for this visit. Have spent 3 times here previously in past 4 years and this visit was extremely disappointing.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No credit on my Comfort Inn “frequent stay account” because I booked through Orbitz
Stayed 3 nights in Nov 2019

8/10 Good

Suprena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff that made our stay comfortable.
Stayed 1 night in Nov 2019

6/10 Okay

Denise, St. Louis, MO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was poor only because there were not enough desk people. The people you had were great....just unfair to expect them to handle all of the issues that come to them in a timely manner. Building generally dirty...floors, etc, though the room was clean. There was little room to eat in the breakfast room. We noticed people coming from the hotel across the parking lot...seriously? That was too small a room to handle that number of people. Losing all interest in staying at a Comfort in period. Used to be our favorite.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24/7 Fitness Center wasn't what the website said it would be, but that may be because there is major renovation going on.
Stayed 1 night in Oct 2019

6/10 Okay

Jeremy

Travelled with family
Liked: Room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff, comfy rooms. Tasty breakfast. Toilet wouldnt flush sometimes. Only 1 working treadmill in the gym. Otherwise clean and warm.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff hassled us about my fiance having a different last name and staying there with me bizzare
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy
l2location,location,clean and very heipfull in getting our onboard passes to fly southwestern. I
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
The staff was what I liked most. They were friendly and very accommodating. Also liked the proximity to the highway. Property is poorly maintained.(torn wall paper, holes as large as a golf ball in outside wall and divots in a few inside walls, my bathroom needed caulking next to faucet and under the hair dryer, carpeting in the hall and in my room were filthy next to the walls, my heating/cooling unit had broken pieces just sitting on top of unit. Batteries needed to be replaced in tv remote.)
Stayed 1 night in Oct 2019

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I did not like that the pool area looked very run down it was very Rusty around the walls there was too much chlorine in the pool in the whirlpool the beds were very very uncomfortable and pulled too far away from the wall so we kept falling into the wall at night
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Beds were broke down. Where are use .And very uncomfortable
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk (Chrissy) made us feel at home.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
The room was moist. Breakfast was decent. Bed was comfy.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
They were remodeling no room for parking but the rooms were clean and quiet
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls let a lot of sound through especially with the adjoining door. Our neighbor had the TV on until after midnight and it kept us awake
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk I checked in with asked for ID, my complete info, including the name of the person I was staying with. She was extremely thorough in making sure my stay was secure. The pool facilities looked nice but were filled with a bunch of noisy kids which I didn't expect in late Sept. The room was clean but whenever the toilet was flushed it made a LOUD sound. The stay and my sleep would have been excellent if not for a few ignorant people who don't know enough to lower their voices when walking the halls at night.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Jflo, Chino Hills, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly desk staff. Rooms were clean
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Pam, Des moines

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The picture on your site certainly need to be updated. Printer didn't work, had to walk to hotel across the way. I understand that they are in the process of renovating, however it should began long before. Appreciate that they are pet friendly however our room smelled like pet urine. Housekeeping personnel need a refresher course on what is to be expected of them
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The bed comfy, shower good and clean. Please note that this is a pet friendly property!! It doesn't say that on the website that we could find. A little dog two doors down yipped and barked till midnight and was back at it in the morning. Had to call the front desk twice. Front desk said it was allowed. Other than that it was a good place.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Close to airport, clean and spacious rooms. Staff was very helpful
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome had a great time nice friendly helpful ppl use RIP like
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great The room was clean and quite The area was quite and clean Service was on point
Stayed 4 nights in Aug 2019

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with every bit of it. Good reception and well cleaned room
Stayed 1 night in Aug 2019

10/10 Excellent

Terry

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great no complaints. I was there to relax and get away the hotel was very peaceful
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
the room smelt terrible, like dog pee and covered up by a deoderizer
Stayed 1 night in Jul 2019