Daily buffet breakfast (UGX 55300 per person)
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Reviews of Humura

4 out of 5
Humura
Plot 3 Kitante Close, Kololo, Kampala

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 101 reviews" "
Rating 8 - Good. 41 out of 101 reviews" "
Rating 6 - Okay. 16 out of 101 reviews" "
Rating 4 - Poor. 7 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying at Humura, staff are very friendly and helpful. They keep the hotel clean and go out of their way to ensure you are happy with their service. Woud definitely stay here again.
Stayed 4 nights in Mar 2024

8/10 Good

Tyran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 4 nights in Jan 2024

8/10 Good

Ingemar

Liked: Cleanliness, staff & service, room comfort
Quiet city getaway
Stayed 1 night in Jul 2023

10/10 Excellent

Venita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice friendly and helpful staff. Nice, reasonably priced place to stay in Kampala
Stayed 6 nights in Mar 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2022

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Fernando Castillo General Manager on 24 Sept 2021
Thank you for choosing Humura Resorts Kampala for your stay in Kampala. It was a pleasure hosting you! We really appreciate that you took the time to rate your experience at Humura. Your feedback is truly invaluable to us and we appreciate the opportunity to frequently ensure we offer a quality experience to our guests. We look forward to welcoming you back in the near future. Best regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
value for money but noisy
Quant boutique hotel with decent restaurant menu and friendly staff. Unfortunately the rooms are right next to the entertainment area so late noisy nights are common. Wifi is sporadic which was annoying. All in all I recommend if you looking for proximity to UN or Italian and Irish embassies.
Stayed 28 nights in Jan 2021
Response from Phionah Nalukundo on 2 Mar 2021
Thank you for taking your time and write to us and thank you for high lightening the restaurant menu and the friendly staff we have appreciated. Please accept our apology. kindly communicate to our guest relation for your next stay in case of anything to make your stay comfortable. and we hope to host you again in the near future. Thank you, Front Office

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, quiet and surrounded by trees and birds singing. Kind of like an oasis in the middle of Kampala. Very relaxing and such lovely staff. They really went out of their way to make me feel welcome and accommodate my schedule with a delicious early breakfast. It is not a very fancy hotel, but it is really a delightful place to relax and retreat, very comfortable with all the amenities one could need, and a real escape from any hectic craziness in Kampala. Wish I could have stayed longer!
Stayed 16 nights in Jan 2021
Response from Phionah Nalukundo on 13 Feb 2021
We really appreciate you for taking your time to write this amazing review and sharing your wonderful rating with us and the online community, thank you so much!! We are so glad you enjoyed the quiet and central environment in and around at the hotel and not forgetting the singing birds. The entire Humura team is so happy they made your stay a very comfortable one because you are the whole world to us! It was a pleasure having you and we cannot wait to host you again in the near future in Kampala!!!

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2020
Response from General Manager on 6 Feb 2020
Thank you for choosing Humura Resorts Kampala for your recent stay. It was a pleasure hosting you! Thank you for your feedback, it is truly invaluable to us and we appreciate the opportunity to frequently ensure we offer a quality experience. We look forward to welcoming you back in the near future. Best regards, Fernando Castillo

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Peaceful hotel
This is a nice, clean, peaceful hotel with lovely, friendly staff. My only gripe is that the internet frequently cuts out and can be slow
Stayed 7 nights in Jan 2020
Response from Joan Atim Guest Relations Manager on 20 Mar 2020
From Humura Resorts, we would like to thank you for taking the time to share your kind comments. The staff will be happy to hear your kind words about them. Customer service is everything to us,and it has made my day to hear that you had such a pleasant stay. We would love to have you back in the near future to your new home in Kampala!

10/10 Excellent

Annie, Toronto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never have I had such responsive communication before arriving at a hotel. The staff is friendly and professional! The chef makes his own bread, jams and there was peanut butter. For a centrally located hotel in Kampala, Humura offers a calming respite. Easy walk to the Uganda Museum and other locations. I would definitely come again!
Stayed 3 nights in Dec 2019
Response from Ronald on 15 Dec 2019
Dear Guest, Thank you for taking your time to review our property! Humura Staff is well trained and match up to the international Leading Quality Assurance standard. Our tranquility defines the best a client looks for. We look forward to hosting you again with our hospitality in the near future. Regards, Ronald.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and tranquil. The pool, gym, and upper deck are all incredible features. The location can be tough to get to during the jam but once you are there, you would have no idea you are in the middle of the city.
Stayed 2 nights in Nov 2019
Response from Ronald on 25 Nov 2019
Dear Sir/Madam, Thank you for taking your time to review our property! We appreciate your compliment about our offers and services. We are sorry about the location but it hopefully defines our tranquility. We do value our clients! We look forward to hosting you again in the near future.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service
Clean and quiet with great service; a small boutique hotel with large/decent rooms. Food is fine. Only challenge is reaching the hotel during rush hours. Not many channels on the TV. Great hotel for single travelers and couples looking for a peaceful base.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wooden construction is attractive, the waterflow in the shower was low.
Stayed 3 nights in May 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the Go-To hotel
Beautiful grounds, clean with excellent service.
Stayed 4 nights in Apr 2019
Response from Humura Team on 30 Apr 2019
Thank you Mr Thomas! We appreciate your time to review us and it was a privilege to host you at Humura! We look forward to your next visit and stay. Warm regards,

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Get stay as ever at The Humura - very comfortable room and nice pool. Very helpful staff. Thanks to all at the Humura.
Stayed 4 nights in Mar 2019
Response from Humura Resorts on 13 Apr 2019
Dear Corinna, It is always an honor to host you at our resort. We do look forward to many more of your visits to this Pristine and Tranquil paradise within a city!!! Kale!!!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the middle of the capitol
After many trips to Kampala We have finally found ‘our hotel” Cozy, hidden away right in the heart of the city We entertained up to 20 for dinner and our Ugandan guests were impressed Like having dinner in a tree house The servers worked hard to please us Only wished I had had time for the gym that looked really clean No bug bites of any kind
Stayed 4 nights in Jun 2018
Response from Raymond. on 26 Jun 2018
Dear Kathy, Thank you for taking your time to review us! It was a privilege to to host you and your team and we look forward to your next visit in Kampala. Warm regards,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
I enjoyed my time here. My first time at this hotel and the staff treated me like an old friend. Food from the restaurant was good too! Fresh made eggs for breakfast, however you want them. Buffet had everything you could want. The place was quiet too!
Stayed 7 nights in Jun 2018
Response from Raymond Odima on 24 Jun 2018
Thank you Robert! We appreciate your time to review us and it was a privilege to host you at Humura! We look forward to your next visit and stay. Warm regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management showed poor regard for clients' comfort
Major building work was going on while we stayed for 2 nights in April 2018. The hotel should have been closed during this period. After a long hot journey to Kampala we had to step over plastic sheets and dusty corridors and endure drilling and hammering throughout the afternoon. The advertised swimming pool was not available due to the buiding work going on all around it. On our 2nd day we found the room had not been cleaned or made up. My wife had to ask for clean towels and we made our own bed. This is not the standard we would expect from an expensive hotel. We could have booked into many other hotels in Kampala if we had known that refurbishments were ongoing. On complaining to the manager my wife was told the work would be finished in 3 or 4 days - that is not the point - it should have been closed! We were offered a complimentary dinner but found the outdoor dining area was not lit. We had to use a flashlight and other guests were using their mobile phones to read the menu. We waited a long time for our food only to find it was poorly cooked. On a good note - the single server was helpful, moving us indoors to the lounge when a thuderstorm threatened. On checking out the manager did not know how to operate the computer. The receptionist, however, was polite and courteous. This hotel looks good online but the management showed little regard for the comfort of their clients.
Response from Raymond. on 22 May 2018
Dear Sir, We apologize for any inconvenience that may have been caused and confirm that the upgrading of our business center has been completed. We look forward to host you once again and accord you the service expectations.. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with tranquil garden and good chef
This is a charming hotel with lots of local touches--African art, weavings, etc--and a pleasant garden. Parts of the property were being renovated while we were there, but the staff did their best to minimize the disruption. We were particularly impressed by the kitchen--the chef uses fresh local ingredients and to cook tasty meals.
Stayed 4 nights in Apr 2018
Response from Raymond. on 5 May 2018
Thank you for your review and your preference to have stayed at Humura! We are in the process of completing our new business centre by 10th ,May and look forward to hosting you in the near future again!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid option for a business hotel
I had a nice stay, all of the staff really went out of their way to provide good service. It will be really nice once the construction is completed, would be happy to stay again.
Stayed 3 nights in Mar 2018
Response from Raymond. on 21 Mar 2018
Dear Rachel, Thank you for your feedback and your preference to stay at Humura.We are happy to have met your expectations and look forward to host you in the near future when our new business area is opened!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Feedback
Breakfast need to be worked on as compared to Protea, Sheraton there are improvements because rates are $20 - $40 apart, the bed was very hard I was in room 19, 1 towel was also not wow I had to request and also arriving with some construction, nothing wrong with that but at least I could have been informed prior. It was noisy even though I heard it was controlled. Other meals ordered on the menu were fine and there’s beautiful gardens and friendly staff and good WiFi
Stayed 3 nights in Mar 2018
Response from Raymond on 21 Mar 2018
Thank you for your feedback.We have taken note of concerns raised and we are working towards enhancing the expectations. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location. Pool could be a little cleaner but room was spotless. Some issues with their credit card machine and payment. Breakfast was amazing!
Stayed 2 nights in Oct 2017
Response from Raymond. on 19 Nov 2017
Thank you!

10/10 Excellent

Tom, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large, the restaurant was good and there was a small but adequate gym. The golf course next door was a great place to go for a run.
Stayed 1 night in Oct 2017
Response from Raymond on 19 Nov 2017
Thank you!

8/10 Good

James

Liked: Cleanliness, staff & service
Nice boutique hotel
In a quiet but central area. I booked for one night and stayed for four, so I was quite happy with the choice.
Stayed 1 night in Aug 2017

8/10 Good

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tiny hotel with perfect small garden and very friendly staff. All you need you can ask on reception
Response from FOM on 17 Apr 2017
Dear Konstantin, Thank you for your review and we look forward to your next visit! Regards, Raymond Odima FOM

10/10 Excellent

Jaqueau, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, quiet location in Kampala
The service was fantastic and the staff friendly and professional. The grounds are nice including a modest swimming pool (undergoing renovations while I visited, but it looks nice) and outdoor seating areas. It is located in a nice quiet location within the city. A taxi is needed to reach entertainment areas but it is only a 5-10 minute taxi ride to nearby areas including Acacia mall. Overall, I had a pleasant stay here and would recommend it.
Response from Humura on 23 Mar 2017
Dear Jaqueau, Thank you for taking your time to review our service! We are privileged that our service met your expectations and you enjoyed your stay. We look forward to your next visit. Regards, Raymond.

10/10 Excellent

Keith B, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Humura Resort is a excellent hotel.
My room was nice and clean. They have a great breakfast buffet. Humura made sure my business needs was met..
Response from Raymond Odima on 20 Oct 2016
Dear Keith, Thank you for having accorded us the privilege to host you! We are humbled with your review and look forward to your next stay!

10/10 Excellent

Gina Marie, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden oasis in the busy city of Kampala.
I stayed at Humura for a week in Oct 2016. The staff were delightful and attentive. It felt like I was staying at a wealthy relative's guest house for the week. Highly recommend.
Response from Raymond Odima on 20 Oct 2016
Dear Gina, Thank you for your preference to stay with us and we are honoured with your review. We look forward to your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Too many negatives
Extremely nice staff. However ... Virtually no WiFi the duration of the stay (but working at hotel down the road). AC not working. Tea bags not replenished each day. Only 2 satellite TV channels available. Uncomfortable bed. Apalling vegetable curry!

4/10 Poor

Sam, Switzerland

Disliked: Property conditions & facilities, room comfort
Wasted Potential
Humura, at initial observation, has the foundation to be a top 4 star hotel; unfortunately as my title underscores it, most of its potential is flushed down the drain. I stayed 9 days during year end 2015. -Staff is very nice and serviable but lacks any sort of formal training. -TV only had two local channels (contrary to what is advertised), reason invoked was the recently completed renovation....strange -Hot water in the shower takes a good 20mins - and again the reason invoked was the recently completed renovation...strange. Furthermore a shower door would be useful, as the water spills out after each shower session. -The hotel restaurant is supposed to be open until 10pm; yet in two occasions it was closed by 9pm and the reasons invoked were at best quite dubious -Reservation done though Expedia but upon arrival they had no record of it -Very happy that there was an air conditioner in the room, but leaked inside the room. -The manager was unresponsive. -Restaurant food was so so - very dry. And a lot of the food listed on the menu did not exist (or stock had suddenly vanished....for all 9 days I was there) I could go on. To be fair the compound looks great and it is with regret that I write this. At a lower daily rate maybe most of the missteps would have been palatable, but not a 4 star hotel charging $160+ daily. I have read the response of the hotel management to other similar reviews, in which they flat out deny such allegations, I am here to tell you it is TRUE.

10/10 Excellent

Laurie, christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I have stayed at
we arrived to find the staff very frendly they could not do more to make us welcome

10/10 Excellent

dave, basingstoke UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best hotels stayed in while in Africa.
Uganda is English speaking and written making it very easy for UK visitors. Hotel Staff very pleasent and friendly. Breakfast varied cereal or sausages and omlettes etc... hotel is small and secure about 20 rooms on the level where pool and bar/restaurant is located. Very clean rooms and the whole site itself. small pool, but ok for a cooling dip. ENTEBBE Visa on landing is $100 Entebbe airport is over and Hours drive hotel, but traffic in town bad so can take over hour and half at cost of $60.00

6/10 Okay

trish, orlando

Liked: Cleanliness, staff & service
A little overpriced- but nice
This place looks better on the surface than it really is- but better priced than others we looked at. Nice breakfast- bring along your own pillows :-/

8/10 Good

HONGQIAO, xiamen China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
room is spacious, clean, hotel staff is so kind and helpful, just one point: WIFI is not good as expect.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Good location but noisy
Very noisy and full of mosquitoes - though there is a mosquito net in the bedroom.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for business trip
Hotel felt like a quiet sanctuary in the middle of Kampala. The rooms were cleanly. The restaurant menu had variety. Breakfast was included and had variety.

10/10 Excellent

Monica, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
I had a wonderful stay in this small boutique hotel. Loved the peace and quiet and the location was fabulous. The breakfasts were lovely and I really appreciate the efforts of Rose and Olivia for making my stay so lovely and for serving great breakfasts. Great value and will definitely come back.

6/10 Okay

Janet, Accra

Liked: Cleanliness, property conditions & facilities, room comfort
Loved the atmosphere but food needs work
I enjoyed the Humura and will likely stay there the next time I visit Kampala. The two things they need to improve upon is the quality of food offered at the restaurant and timeliness of breakfast service (supposed to start at 6.30am but were rarely set up for food service before 7.15am. I also suggest they consider DSTV at the hotel so that foreign visitors can access international news programs in english

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in peaceful location
I enjoyed my stay at Humura. The surroundings and grounds are lovely and green, the outlook across to trees and Kololo area from my top level room was very green and peaceful. The decor of the rooms is warm and earthy and lovely to relax in. The top level lounge, bar and garden area would be a great place to meet business colleges or friends for a drink. The internet access was great, very easy, reliable and of a high speed. The showers provided plenty of hot water and great water pressure which I particularly appreciated! The management and some of the staff went out of their way to make my stay comfortable and enjoyable. I would recommend this hotel to couples, singles and business people.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay at the Humura again!
Will definitely stay at the Humura again! The staff is wonderful, the rooms are very nice and the atmosphere is a peaceful enclave from busy Kampala

6/10 Okay

Daryl, Calgary, AB Canada

Liked: Staff & service, property conditions & facilities
November 2014
The staff were great. The only complaint was that the internet in the room was not great, it was ok in the restaurant though. Also the bed was quite hard.

8/10 Good

HARSHAD, London

Liked: Staff & service, property conditions & facilities, room comfort
HUMURA we will visit you again & stay longer
We chose your hotel because my wife born in Kampala near Kalolo area.Her choice of your hotel turned out to be very good.If we ever visit again we will book a room in your hotel.

10/10 Excellent

Jenny, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel on the edge of Kampala
I spent 11 nights at Humura Resort in August at the beginning of the rainy season. I swam in the outside pool most days and ate lunch or dinner their most days. My room was cleaned every day, the breakfast was fresh and delicious every day. The reception area is attractive and comfortable, the gardens are very neat and pretty. My room was spacious, well equipped and had a mosquito net, which was untied and tucked in for me every evening. The staff were exceptionally friendly and helpful. They welcomed my Ugandan daughter and helped to make our stay wonderful. There is a computer available to guests at all times.

8/10 Good

Jeff, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service, comfortable stay, good value
I recommend this place. Stayed here for four nights on my first trip (business trip) to Kampala. Staff were pleasant, place was clean, and the resort was relaxing. Will stay here on my return visits. For the price, I was completely satisfied.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Right
I had a very pleasant one night stay at Humura between arriving in Uganda and heading to Fort Portal the following day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cheerful
This was a pleasant stay and I enjoyed my stay. Nothing to fancy just right for a central location and affordable.

10/10 Excellent

Mitch, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I would absolutly recommend this hotel. The staff was great, the resort was very clean and the room very comfortable. The location made this place great for walking around and being close to the city, yet it was quiet at night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, quiet hotel with wonderful staff. Rooms quite comfortable with nice table space to work and good lighting, reliable hot water and air-con. Great if you are there to do work and want to avoid the high-end larger hotels.