I came from Patong, the driver didn't know where it was as the hotel doesn't have a big sign - told the driver that it was 500m from the Big C supermarket. It was really easy to find. Hotel has a lift, nice reception people. Room was super modern, clean and spacious. Only issue was the shower, no hot water, only luke warm. I rented a Superior Room, 3rd Floor, has a window and view to the corridor, so I kept always the curtains shut. 2nd Floor has a small and efficient gym. 6th Floor, has a swimming pool in the rooftop. relaxing, and great view of the town and beach. Room comes with fridge, kettle, and they bring you 2 small bottles of water for free every day. Very near the Big C, and if you take the right and walk straight ahead, you will find a small Wat (Buddhist Temple). Walk out the Temple will lead you to the beach (10min walk). Ratana was a perfect hotel for my 5 days stay. Checkout time is 12pm, but my flight was late in the evening - they allowed me to checkout at midday, and leave my bags. I stayed in the pool, gym and their restaurant all day, and the hotel reception was very welcoming, letting overstay the afternoon and evening. Very pleasant stay, and would use Ratana again! Thank you!!!