Outdoor pool, pool umbrellas, pool loungers
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Reviews of Avani Kalutara Resort

4.5 out of 5
Avani Kalutara Resort
St. Sebastian's Road, Katukurunda, Kalutara

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 81 reviews" "
Rating 8 - Good. 25 out of 81 reviews" "
Rating 6 - Okay. 17 out of 81 reviews" "
Rating 4 - Poor. 6 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Staff & service
We were disappointed on arrival at the hotel insects in room and broken electric socket broken and very limited choice of food. Spoke to the assistant manager who was extremely apologetic and arranged to change us to an upgraded room and for us to eat at their sister hotel next door. Staff in this restaurant were very attentive and the food quality and choice were amazing
Stayed 3 nights in May 2024
Response from Jayantha Gunawardena on 13 May 2024
Dear Susan,Many thanks for choosing Avani Kalutara Resort for your valuable stay and for taking the time to have invaluable feedback on your recent stay. we highly valued your feedback and it gives us an opportunity to continually review the service and facilities we have extended to our valuable guests.However please accept my sincere apology for the inconvenience cause you have occurred During the stay, we were failed to exceed your expectations at this time. We have well noted highlighted points and shared your feedback and ratings with the entire team and it’s a great source for us to initiate the required training for our team and ensure that such an occurrence will not be repeated future. Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience with exceptional service, therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Once again thank you very much for choosing our Resort for your stay. The team and I are looking forward to welcoming you back to Avani Kalutara Resort in the near future.Kind Regards,Jude SilvaHotel Manager

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avani Delight.
A very comfortable and enjoyable stay. Can’t fault anything. We were half board and there was an excellent buffet selection including freshly cooked and bbq to suit everyone’s tastes. For me I especially enjoyed the salads and non spicy dishes but the local breakfast I sampled was easy on the palate. Wish I could’ve sampled everything on offer. Loved the way the salads were presented in mini pots as well. We were given breakfast boxes on request to take away our pastries which was excellent. Enjoyed the sunset walks and there’s a shallow sheltered lagoon with soft sand underfoot and that was simply fabulous. Pool was lovely too. Room was serviced very well by Isuru who unfortunately wasn’t there when we left so hope he sees that. Very creative towel sculptures left on the beds everyday and lovely turn down. Thank you Avani! A most enjoyable stay.
Lovely pool
The shallow lagoon sandy soft underfoot. Perfect!
Stayed 3 nights in Feb 2024
Response from Jayantha Gunawardena on 17 Feb 2024
Dear Pauline Thank you very much for your fantastic feedback and for choosing our amazing Hotel between the Indian Ocean and Kalu Ganga Lagoon. We are all thrilled to read about your invaluable well detailed experiences during your stay with us At Avani Kalutara Resort in Sri Lanka. We appreciate your compliments towards on our amazing team and genuine care of them. Also thank you very much for highlighting our Mouthwatering food. We are proud to offer a wide variety of facilities at Avani Kalutara Resort, specially the Ocean Front rooms, Lagoon front rooms and Our beautiful landscape & Mangrove Restaurant and Bar lounges that satisfy all the needs of our guests along their stay.Your generous and well-detailed feedback is a great source of encouragement for all of us. I will make a point to share this with the entire team who will be thrilled to know that they contributed positively to your experience and were recognized by you.We are truly honored and appreciate your trust in us and recommending Avani Kalutara Resort. Thank you once again and we look forward to welcoming you back to Avani Kalutara Resort for another memorable stay in the near future.Kind Regards,Jude Silva,Hotel Manager,Avani Kalutara Resort

10/10 Excellent

David, Halifax. UK.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very smart, and beautifully appointed. Staff were constantly cleaning, and tidying in the grounds, and the restaurant workers and poolboys very attentive.
Stayed 13 nights in Mar 2020
Response from Jayantha Gunawardena on 21 Mar 2020
Dear David Thank you for selecting our Hotel and taking the time to have great feedback on the Expedia following your experience with us. We extremely valued your well detail feedback and it is very important for us to review our service and facilities. We happy to read that you enjoyed and our team look after you well. We will share your feedback with our team. The team and I are looking forward to welcome you back soon. Thank you. Jude Silva, Hotel Manager, Avani Kalutara Resort.

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from Jayantha on 27 Nov 2019
Dear Sir / Madam, Thank you for taking the time to provide us valuable rating following your recent stay at AVANI Kalutara Resort. We appreciate your rating as it gives us an opportunity to continually review our service and facilities. Once again thank you for your time. We look forward to welcoming you back to Avani Kalutara Resort in the near future. Warm Regards, Jude Silva, Hotel Manager, Avani Kalutara Resort.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff need to improve service levels not told about the pool being out of order, even through we could use the next hotels pool not very convenient. Only three rooms occupied on one night so lonely place to be !
Stayed 2 nights in Oct 2019
Response from Jayantha Gunawardena on 11 Oct 2019
Dear Sir / Madam, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We appreciate your Feedback and it is an opportunity to learn the dissatisfaction on your recent stay with us. Pleased accept our sincere apology and we are extremely disappointed to read that we have not exceeded your expectation during your stay with us, specially related to the Swimming pool. However we ensure that further action will be initiated so that such an occurrence is not repeated future. Thank you again for your time. We look forward to welcoming you back to Avani Kalutara Resort in the near future. Warm Regards, Jude Silva, Hotel Manager, Avani Kalutara Resort.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best place to stay as a family.. Was clean and a quiet place. Loved it.
Stayed 1 night in Jul 2019
Response from Jude on 8 Jul 2019
Dear Guest, Thank you very much for your five-star review at Avani Kalutara Resort. I'm delighted to hear that you liked the calm and quiet hotel which you find great for families. Thank you! We hope to welcome you again. regards, Jude Silva, Hotel Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The actual cost to stay and have food/drink is ok, but once the various charges/fees are added, becomes expensive comparison with rest of islands stays etc
Stayed 3 nights in Apr 2019
Response from Lahiru G on 21 Apr 2019
Thank you very much for your feedback and we're glad that your stay was good. Please allow me to explain to you that all the hotels in Sri Lanka have the same government tax and the service charge and nobody can change that. But some of the hotels have taxes and service chargers inclusive price list. Thank you very much once again and we look forward to welcome you back. regards, Lahiru G, Front Office Executive.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at the resort. The pool area was great and the food was good. It was also nice to have the option to go to the adjourning Anantara resort for additional meal options and spa facilities.
Stayed 5 nights in Mar 2019
Response from Lahiru on 26 Mar 2019
Dear Paul, Thank you very much for your lovely feedback. We're all delighted to hear that you have enjoyed your stay with us, especially the pool area and the food. It's a pleasure to having you with us and we will take an opportunity to welcome you back. Kind regards, Lahiru G, Front Office Executive.

2/10 Terrible

Jennifer, Chelmsford Essex UK

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Our holiday was ruined as the hotel failed to tell us prior to our stay they were double booked with a corporate booking and MID STAY (10 night booking) we were told that the following day we would be moved to a different hotel. I have a young toddler under 2 this was extremely upsetting. The hotel they moved us to was complete opposite of the relaxed open plan setting being a horrible high rise that also gave us food poisoning. The hotel knew of the double booing but failed to inform us prior to our stay. We were there as a group with family staying in Avani the neighboring hotel Anantara as we were there for a family memorial. This split up our group and ultimately ruined our whole holiday and our family groups holiday.
Stayed 9 nights in Feb 2019
Response from Lahiru on 26 Mar 2019
Dear Jennifer, Thank you very much for your valuable feedback about your recent stay. Due to an unexpected overbooking situation, we had to move you to another hotel and we're extremely sorry that we let you down. Kind regards, Lahiru G, Front Office Executive.

6/10 Okay

E

Liked: Staff & service
Good service and good food. But terrible location!
Stayed 3 nights in Jan 2019
Response from Lahiru G on 8 Feb 2019
Dear Guest, Thank you for your valuable feedback and I'm glad you liked the best service we delivered to our valued customers and the food we offered. And I'm surprised that you didn't like the location as most of the guests who visit the property love this location. However thank you very much for your comment and we're hoping to welcoming you back near future.

6/10 Okay

Verified traveller

Liked: Staff & service
It's a nice hotel with a great location - the river on one side and the sea on the other. But Avani is primarily a family resort with lots of kids and large families as guests! Also they don't have a spa in the premises but guests can use the Anantara spa which is amazing but a little pricey. Even though we had a good time, it just felt that the hotel was a little bland, lacked a certain character..
Stayed 2 nights in Dec 2018
Response from Lahiru G on 20 Jan 2019
Dear guest, Thank you very much for your valuable feedback. I'm glad you liked most of the facilities in the hotel. However thank you for mentioned some of the areas where we can improve and If I can be of any assistance in the future please do not hesitate to contact me. We look forward to an opportunity to welcome you back soon. with kind regards, Lahiru G Front Office Executive

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort & Room with Excellent Service
I was staying at the Avani Resort for a friend’s wedding. My friend was getting married at the Anantara Kalutara Resort next door and because rooms there were sold out, she recommended booking at the Avani. I was glad I did, because it was just a 5 minute walk to their hotel next door and everything at the Avani was impeccable. The hospitality we experienced from the moment we arrived was warm and welcoming, and the room and amenities were top-notch. The room and bathroom were very clean and spacious - we also had a view of the ocean. There’s a pool and fitness center, the beach is literally a 30 second walk from the pool, and there are a couple restaurants with many types of food options. The food at the restaurant was good, especially the breakfast which comes with many types of juices, fruits, bread, and Sri Lankan specialties. I would 100% stay here again and I would highly recommend this resort to others coming to stay in the area!
Stayed 2 nights in Dec 2018
Response from Lahiru G on 18 Jan 2019
Dear Lauren, Thank you very much for detailed feedback and taking time to share your experience with us. It was happy to hear that you have had a wonderful time. We hope to welcome you back near future. with kind regards, Lahiru G Front Office Executive

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Lahiru G on 4 Feb 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely smaller hotel with everything you need
We had a great stay here with our 2 year old. Great pool and the drinks prices were very affordable. Breakfast buffet was good too. The room service menu was a bit limited and quite expensive compared to some of the other hotels we've stayed at. The complimentary soft drinks were a nice touch and they were very kind about providing warm milk for our little one for all his feeds. There was no shower gel or body lotion, which was a bit of a pain as you expect that at hotel chains. But overall we had a great time.
Stayed 2 nights in Mar 2018
Response from sandeepani on 3 Apr 2018
Dear Guest, Thank you for your valuable feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us. Thank you for your comments on our Hotel, which is truly appreciated. We look forward to welcoming you back again soon. Thank you. Jude Silva, Hotel Manager, AVANI Kalutara Resort.

4/10 Poor

steve, london

Disliked: Cleanliness, property conditions & facilities
Disappointing
We arrived early morning and they tried to put us in a room that was directly below building works going on with hammering noticeable, this in peak season We then finished up in a room next to the bar and also cleaning facilities which was also very loud The general quality was not what you would expect from a £280 per night resort, with lack of regular maintenance particularly noticeable Food choice was very limited and expensive Transfer cost of £81 from airport was unacceptable, we got there for £5 using bus and train
Stayed 4 nights in Dec 2017
Response from sandeepani on 21 Jan 2018
Dear Steve, Thank you for your feedback on your recent stay with us. I am sorry to learn that you did not feel that the resort offered required services value for money. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. We have taken up your valuable comments for our future improvements. If I can be of any assistance in the future please do not hesitate to contact me. Thank you. Jude Silva, Hotel Manager, AVANI Kalutara Resort.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally disppointed
Avani was advertised as a 5 star resort. However we have found that the rooms are more like a 3 star tourist class hotel. Can’t believe that they have patches of rust on the mirror and has a rusty looking IKEA quality bin in the toilet. The rooms are also small. Room amenities are also not good. The swimming pool is tiny and when water Volleyball is played, there is no space to swim. One can only stand in the water. The service of the staff was also poor, particularly those in the restaurants and bar, They are not friendly, not helpful and sometimes almost rude. Food quality in the restaurants are also not good and expensive. Buffet spread is limited and not tasty. The cooked scrambled eggs as if it is a fried egg. Wifi is incredibly unreliable and super slow. It keeps dropping off, making it impossible to surf the net.
Stayed 2 nights in Jan 2018
Response from sandeepani on 19 Jan 2018
Dear Guest, Thank you for your feedback on your recent stay with us. I am sorry to learn that you did not feel that the resort offered required services value for money. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. We have taken up your valuable comments for our future improvements. If I can be of any assistance in the future please do not hesitate to contact me. Thank you. Jude Silva, Hotel Manager, AVANI Kalutara Resort.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Service First Class
Stayed 3 nights in total over New Year. Hotel was very clean and comfortable. Service was top rate. We left at 4:30 one morning to go on a day trip (with a third party tour guide) and the hotel packed a little breakfast pack for us to to for the journey. Food at breakfast and lunch very good and very reasonable priced. The New Year Hala which we attend (charge is compulsory for staying over new year) was the best New Years party I’ve every been too. To be honest couldnt knock the hotel or Service in anyway. Only thing to be aware of is not much to do in local area. However lots of tours available via hotel
Stayed 3 nights in Dec 2017
Response from Jude on 18 Oct 2019
Dear John, Thank you for taking the time to write this lovely review on your recent stay with us. We all are glad that you enjoyed your stay and appreciate your positive feedback regarding resort services & facilities, And I will make this a point to share your words of compliments with my team whom I know they will be very happy in meeting your expectations. Thank you once again and we look forward to welcoming you back to our resort for another amazing getaway. Best Regards, Jude Silva, Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
View from balcony was good.
Found some things too expensive and not worth the money. For example bicycle rentals were too expensive and they weren't even in good condition.
Stayed 4 nights in Dec 2017

8/10 Good

jane, cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all rounder
A lovely hotel with a stunning location. Great service, and lovely food. It was a relief to return to after a long day of sight seeing.
Stayed 8 nights in Oct 2017
Response from Sandeepani on 23 Nov 2017
Dear Jane, Thank you for your valuable feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us. Thank you for your comments on our Hotel, which is truly appreciated. We look forward to welcoming you back again soon. Thank you. Jude Silva, Hotel Manager, AVANI Kalutara Resort.

10/10 Excellent

Meeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
Attentive and responsive staff. Menus could be improved. My mothers 80 birthday dinner was arranged by the staff and it was wonderful.
Stayed 6 nights in Aug 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean and relaxing hotel - perfect!
Could not fault our stay. Welcome and check-in was superb. Room was so clean and well looked after during our stay with some lovely peronal touches. Food was very good - both breakfast and dinner. The pool service and pool itself was perfect. Such a relaxing few days and every single member of staff was friendly, helpful and courteous. Can highly recommend this hotel for peace and relaxation. It was a tuk tuk ride from the main shopping area, but we didn't even want to leave the hotel except for a walk along the beach to the local beach restaurants and a lovely massage!

8/10 Good

Kamil, Dhahran, Saudi Arabia

Liked: Staff & service, property conditions & facilities, room comfort
Perfectly snugged between a lagoon and the ocean.
The perfect place to rejuvenate your soul and body.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aditya, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for relaxation
Great service! The hotel staff are very attentive and our kids enjoyed the pool. The receptionist Udeshi went out of her way to ensure that our little one was okay. The sea was unfortunately too rough to swim in. Food variety and quality could be better/authentic at the hotel.

8/10 Good

David , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good holiday hotel - exactly as stated
Very good. Staff were helpful and informative and always polite. I really can't understand some of the other reviews which seem to be picky comments about trivial issues made for the sake of whinging! The hotel was spotless and delivered exactly what was described. What more do you want? Complaints about bar prices seem out of place. The buffet (there is also a la carte) provided an excellent meal in three or more courses, was plentiful and varied. At Rs 2,600 you would, in the UK, be lucky to get 2 pints of warm beer and a bag of fish and chips! The gardens are well maintained and patrolled unobtrusively and, if you wander from the pool to watch the fishermen in the lagoon, you should see kingfishers, chipmunk-like squirrels and the occasional snake and iguana amongst the palm trees. Warning: the hotel-arranged taxi transfer was more than a little expensive. Cost me US$85 arriving and Rs5,000 (privately arranged local taxi) departing - almost 3-times cheaper. Don't go in the monsoon season if you want to swim in the sea - the waves and undertow will have you in East Africa before you're missed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
All I can say the staff the hotel the view was a mazing, I really felt welcome when we arrived I will for sure be back with new friends and family.

8/10 Good

Sam, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near to the beach and bay
Hotel is away from the busy towns and in a very quiet natural environment not far away from Colombo. Close to the beach surrounded by coconut palms with well maintained gardens. Birds and squirrels are to be seen in the area and very soothing to the eye. Staff are very friendly and helpful. Food is excellent with lot of varieties in Sri Lankan and Western style. Definitely would like to go back there and recommend to anyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel with nive room's view
I liked this hotel ,, every thing in it is good. you can spend your day on it

8/10 Good

Linda, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful setting
Lovely location and hotel? A few minor changes would make it easier for someone with difficulty walking. (room rug needs to be taped down so it isn't curled up an poses a tripping hazard - breakfast needs to be served downstairs or a lift put in - shower needs to have anti-slip strips installed) very friendly staff. $90 "required" Christmas Eve dinner +wine costs made us cut out stay there short so we would not have to attend.

10/10 Excellent

Traveler, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities
This is a wonderful place that is hiddeN away. IF you like being in a secluded place and lover massages, being lazy and meeting people from all over the world; this is it!

6/10 Okay

Carl, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but too commercial...
Avani room was lovely including the sea view. The location of the hotel is good too - the building works mentioned in the Expedia write up didn't affect our stay in the slightest. The staff too were very helpful apart from being a bit slow to check us in and out. The hotel is very geared towards western tourists and families in particular. If your thing is to chill out by a pool whilst the kids occupy themselves, this is the one for you. For this though, you pay a premium, not Sri Lanka prices. Drinks and food are quite expensive. The resort is well guarded by security, but local traders are constantly trying to get business from the fencing surrounding the resort. Same is true if you venture on to the beach too. All in all, a nice enough stay, but we generally prefer something a little quieter and more authentic.

8/10 Good

Adeeb, Saudi Arabia

Liked: Staff & service, property conditions & facilities, room comfort
Great except internet access
I enjoyed the hotel.

6/10 Okay

John Birchall, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
We had a very pleasant stay at Avani. Unfortunately they have this silly custom of not selling alcohol on a night of a full moon. In our case this coincided with a Saturday evening of our two night stay. I feel this should have been communicated in advance at time of booking or a discount made to the room rate to compensate for the lack of an advertised facility.

6/10 Okay

O. Lia, Risør No

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place
Satisfactory. Impovements in attitude, understanding and service given would be possible. Worth staying there and with the good special rate through hotels.com it was value for money.

8/10 Good

Daniela, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not as expected
Good hotel but nothing to do inside. Only beach and pool, no night activity at all.

8/10 Good

Sivakumar, Coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very relaxing and enjoyable, great location and good deal

8/10 Good

Ananomus

Liked: Cleanliness, staff & service, room comfort
A time to relax!
This hotel forces you to unwind and just breathe. It has the effect of a retreat with everything from the bungalow layout to the friendly (if somewhat too laidback) staff that very quickly learnt your name, to the view of either sea or lagoon that surrounds the hotel from all angles (very unique). There is a wonderful elephant called 'Monika' that comes to the hotel to take the odd tourist for a ride and she also serves as a bridesmaid for the odd wedding (there are plenty of those 'al fresco' in this hotel. This hotel is the ultimate relaxation place for when you really need to be forced to do nothing (for your own welfare) and when the hardest decision you need to take in a day is what to have for lunch or which book to read (yes they even have a library with novels left behind so no need to bring your own). The only negative is; watch out for the beach-boys.....I'll leave you to find out what I mean.

8/10 Good

Raimund, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, amazing people
We had a great experience in avani hotel. People were so friendly and kind to us. We enjoyed a lot and we would definitely recommend this hotel to everybody who wants to spend time in kalutara.

6/10 Okay

Tokyotravellers, Japan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice on the surface
Service was average overall, food was average. Nice looking hotel, but below the surface it just wasnt overly impressive.

10/10 Excellent

Abhinav Gogia, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
The staff was so friendly and caring that they took care of all our needs. If we go to Kaluthara we will surely stay at this property again!!

6/10 Okay

Alan C, Ireland

Liked: Room comfort
Disliked: Cleanliness
Left felling a little dissapointed
At first glance the hotel is beautiful looking and currently has some redecorations going on. My room was not ready upon arrival, even though I had requested this prior to arriving. Then the towels in my room were not clean nor looked it (ragged looking towels and not what i was expecting!)! Black hair on the bathroom floor as well as a red substance (either paint or lipstock) on my bed sheets. Not once during my 5 day stay here was my shampoo/shower gel/conditioner replaced by any of the room staff. The food in the resteranut was delicious - both breakfast & dinner were sumptious occasions and i have to say the food was the saving grace for me!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nicola, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel!
My experience was an amazing one! The hotel was immaculate inside and out. It was so clean and the staff were all so friendly and helpful! I had an amazing luxurious experience and I would really recommend this hotel to anyone looking for a great hotel in SrI Lanka. Everything from the food, the pool, the room to the staff was excellent. It really made my whole trip! Thank you to everybody there!

4/10 Poor

jasem, kuwait

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
nice clean hotel with bad reception staff service
i booked a double bedroom, they checked me in a twin room (have to change the room twice. where they checked the rooms personally to see which one is a double room. tv cable channels not working in my 2 rooms (although it was working everywhere in the hotel) until the time of next day check out (10 AM), after calling the reception more than 5 times for more than 5 hours. very bad reception service and careless staff and manager (who did nothing after talking to him and was very negative and Unhelpful

8/10 Good

Cat, Dubai - United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"You get what you pay for"
Travel time to hotel was extremely long- 2.5 hours to travel 60 km. once we arrived we were greeted with nice cool cloth and fruit drink. One thing I didn't like was the actual check-in. Staff was unorganized and seemed to be short a few or maybe inadequate. Overall- i wouldn't return because of location. If you'd like to see Sri Lanka, don't stay in one place. Travel around for 2-3 nights per area, much easier way to see the major attractions.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Beach was not up to our expectation and no privacy
The resort is nice, artisticly done but lacks interesting on going activities. No privacy at the pool or beach as there there some agents who would constanly be asking you to take a trip or go with them to a nearby restaraunt. I would not recommend this place to my friends, Bentota would have been a better choice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
avani kalutara resort
this is a resort type hotel, i was lucky to get a great rate on expedia and stayed for 3 nights the service is excellent, very attentive staff. my room was extremely comfortable and housekeeping did a great job cleaning each day. had free wifi which is very handy the gardens around the hotel are really beautiful. very tropical with large frangipani trees and palm trees. the grounds are well manicured. the pool area is great, lots of chairs to lay on and enjoy the sun. the hotel is right next to the beach and also a estuary/small lake. i went fishing and there are a lot of other activities you can do the food is excellent, great breakfast buffet and really nice western meals. enjoyed a real beef hamburger after 8 weeks in india which was great! the on-site spa is very professional, i went for 2 massages and they were very relaxing. overall a really great stay highly recommended

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good stay, not got its own private beach
Great setting, staff need more training, rooms need a little more maintenance. Very expensive for an ok stay Very hard to get to and from

6/10 Okay

Børge

Liked: Cleanliness
4 stjerner, -vel!
Vi ankom på lørdag og følte at vi var relativt usynlig for hotellet de første par dagene med unntak av vikarierende renholdsansvarlig for vårt rom. Vi hadde vanskelig for å forstå at dette er et 4 stjerners hotel. Servicen tok seg betraktelig opp fra mandag da flere av det faste personalet kom på jobb. Området er meget vakkert med en fin strand og et flott og rolig område inn mot lagunen. Imidlertid følte vi at tilgangen til stranden var noe begrenset da vi måtte gå spissrotgang til sjøen for å bade blant svært pågående selgere som ønsket å tilby oss sine tjenester til en mye bedre pris enn hotellet. Det gjorde oss litt fanget innenfor hotellets gjerder. Maten var veldig god og servicen i restaurant og bar tok seg betraktelig opp utover uken. Hotellet bar noe preg av slitasje spesielt i området rundt bassengene hvor tredekket var full av snublekanter og planker som gav etter. Lite som bar preg av HMS fokus. Vi benyttet oss av nabo og samarbeidshottelets SPA service. Dyrt, men meget god service og behandling. Her er det rom for å prute på pris. Vi beveget oss etterhvert rundt i området og møtte mange hyggelige lokale som bøy på seg selv og inviterte oss inn i sine hjem og liv. Totalopplevelse er vel en god 3, men med litt mer innsats fra hotellets ledelse og tilsatte kan dette bli et godt 4 stjerners hotel.
Stayed 5 nights in Feb 2024
Response from Jayantha Gunawardena on 17 Feb 2024
Dear Børge Thank you very much for your valuable feedback and for choosing Avani Kalutara Resort in Sri Lanka. Your invaluable feedback helps us to improve the standard and level of service offered to all of our guests.However please do accept my sincere apology and I was extremely disappointed to read that we were not able to meet your expectations during your stay with us. The points you have mentioned have been reviewed with our Resort Management, also we ensure that further action will be initiated, so such an occurrence is not repeated in the future. Once again I apologize for the shortfalls experienced, and please be assured your constructive feedback is well taken and will be shared with the related departments. Our overriding goal is always to provide all our guests with a pleasant and relaxing stay, as I am sure you will be able to see on your next visit and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Warm regards,Jude SilvaHotel ManagerAvani Kalutara Resort.

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you were not allowed to swim in the sea, strong currents (red flag)
Stayed 10 nights in Jan 2024
Response from Jayantha Gunawardena on 17 Feb 2024
Dear Max,Thank you very much for choosing an amazing location for your valuable stay. We were thrilled to read your invaluable feedback regarding our amazing hotel overlooking the Lagoon and Ocean in Sri Lanka.Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience and it is such a delight to note that we could make your stay unique. We hope you managed to bring back some great memories from this trip.Once again thank you very much for choosing to stay with us. The team and I are looking forward to welcoming you back in the near future for another memorable stay. Kind Regards,Jude Silva,Hotel Manager, Avani Kalutara Resort.