Dear Mike,Thank you for sharing your feedback regarding your recent stay at our hotel. We're pleased to hear that you found our accommodations to be enjoyable.However, we deeply regret the inconvenience you experienced with the transportation service arranged through our hotel. Please accept our sincerest apologies for the frustration and inconvenience this situation caused. We understand the importance of reliable transportation, and we're truly sorry that we fell short of your expectations in this regard.We strive to provide a seamless experience for all our guests, and it's disheartening to learn that we failed to deliver on this occasion. Rest assured, we take your feedback seriously and will address this issue with the transportation provider to ensure that such lapses do not occur in the future.Regarding the billing concern, we apologize for any confusion or inconvenience caused. We will review our billing procedures to ensure that situations like this are handled promptly and fairly.We appreciate your understanding and thank you for bringing these matters to our attention. Should your travels bring you back to our area in the future, we hope for the opportunity to restore your faith in our services.Warm regards,Etienne PotgieterGeneral Manager

I'm truly sorry for the issues you faced during your stay, particularly the mix-up with your dinner payment and the overcharge for the shuttle service. It's clear we missed the mark on providing the level of service you deserve. Please accept our sincere apologies for the inconvenience and frustration caused.We've taken your feedback to heart and are working to ensure such mistakes are not repeated. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much better experience. If there's anything more we can do, please let us know.