Reception
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Reviews of Legacy Guest Lodge

3 out of 5
Legacy Guest Lodge
17 Fortesque Road, Johannesburg, Gauteng

Reviews

6.6
Rating 10 - Excellent. 7 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 6 out of 34 reviews" "
Rating 2 - Terrible. 4 out of 34 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Tumi

Disliked: Room comfort
I won't let any of my friend nor family to book.
My stay was unpleasant after reading the receipt information. As a female, I felt uncomfortable staying alone because the terms and conditions didn't hold me accountable for any risks. NB All people entering this facility do so entirely at their own risk if I saw this I wouldn't even bother to book.
Stayed 1 night in Nov 2023

10/10 Excellent

Mzingaye

Stayed 1 night in Sep 2023

8/10 Good

Thavhiwa

Stayed 1 night in Aug 2023

6/10 Okay

SAZI MAZIBUKO

Stayed 1 night in Feb 2023

8/10 Good

R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Alpheus

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Had the worst experience of my life it felt like someone smoked and closed the doors and windows, everything was just uncomfortable not to mention the bed 😡 everything was just off I couldn’t even find the iron they said they can’t find one
Stayed 1 night in Mar 2022
Response from Cindy on 8 Mar 2022
Hello, we are so sorry about your experience. We shall continue to improve in any areas that causes guests great discomfort. Please connect to our 24/7 whatsApp platform to discuss your experience further. Once again, our sincere apologies for any inconvenience. Best regards, Cindy

4/10 Poor

Naleli

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bad Conditions
The condition was terrible, the window of our room couldn't close hence it was really cold at night. The blankets are not washed.
Stayed 1 night in Aug 2021

8/10 Good

Nhlanhla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but needs improvement
The trip was good enough for a good price. It was clean enough and the environment was fine. Just that we did not get house keeping unfortunately and we did not recieve extra towels. The shower as well was a bit bad, water did not come out right but overall it was great.
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The security as okay!
Stayed 1 night in Apr 2021

2/10 Terrible

Samukelisiwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad serv
The service is very poor and the recipients are.rude. the place has controlled entrances however each timw you have to beg foe the gate to be open. No towels were given, hot water only in the mornings. Broken windows
Stayed 2 nights in Mar 2021

4/10 Poor

Sithembiso

Stayed 2 nights in Feb 2021

8/10 Good

Santino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untidy room, very friendly and helpful staff
The room was just a little bit dusty, as though it was last swept some two or three days ago or so. I made the mistake of pushing the bed aside so as to get close to the charger, and it was very dirty under the bed. There was dust as well as plastics and candy wrappers, and one unused diaper, just to say it wasn't cleaned. I had to ask for a broom and sweep it myself. The bathroom was beautiful and clean and also private. The receptionists were very helpful and very friendly. Other than the slight encounter with dirt, I would definitely stay there again.
Stayed 1 night in Jan 2021

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankful
I was surprised at how clean and well taken care of the place looked when I walked in because of the area it was placed in.The room was nice and clean and it had a welcoming feel to it. The staff was very friendly and helpful at the hotel. In overall my partner and I was very happy with the place and we will return again
Stayed 1 night in Dec 2020

2/10 Terrible

Mirvin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Nicola Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cindy on 15 Mar 2020
Hello Nicola, thank you for sharing your experience and for the great review. We are glad you enjoy your stay with us and we look forward to seeing you again. Warm regards, Cindy

4/10 Poor

Samari, Botswana

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We took a taxi to the location and when we get there we were told that it is been renovated and we taken to a different location.. Very noisy gate opening the whole night.
Stayed 1 night in Mar 2020

2/10 Terrible

Melicki

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went to check-in and they wouldn't let me through the gate. I was told that they are fully booked even though I had a reservation and it was paid for. I ended up having to having to drive around in order to find a place to stay last minute.
Stayed 1 night in Feb 2020

6/10 Okay

Roberto, Maputo

Business traveller
Disliked: Cleanliness, amenities
The area where it is located is dangerous and dirty. The sheets are not changed.
Stayed 1 night in Aug 2019
Response from Cindy on 14 Aug 2019
...thank you for your review. We shall investigate and endeavor to improve our services.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private comfort
Staff are friendly, bed was super comfy, room was clean and water was always hot for bathing.
Stayed 3 nights in Aug 2019
Response from Cindy on 14 Aug 2019
Thank you for your review. We look forward to providing you with more quality service.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing they hide the true location of the hotel which is Yeovil the worst place you can stay while on holiday, dirt and crime are rife. We booked for 13 nights but we spent time travelling around South Africa and when we returned they had opened our door and rebooked our room. I lost a pair of my son's shoes. When we confronted them they said because we didn't see you for a few days and they where very rude and didn't want to assign us another room, even though it was under theirinsistence that we leave the keys at the lodge because we would be charged a few if the key was to be lost. When they allocated us another room after an hour of kicking fuss and other customers joining in. The room was dirt and has no toilet paper. They said they had no spare toilet roll because the room was not booked. We left with them still pretending to call their colleague who opened our door and took out the shoes. Unless you want to spoil your holiday please book them, they are thieves
Stayed 13 nights in Jun 2019
Response from Cindy on 21 Jul 2019
Dear Value guest, We sincerely apologize for any inconveniences you might have encountered. Please kindly provide us with your reservation number and full name. We shall investigate in full on our side and advise accordingly. Warm regards, Cindy

6/10 Okay

Verified traveller

Stayed 7 nights in Apr 2019

10/10 Excellent

Leksyde, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will love to visit again 😘👍 The people over there are so nice and most of all I’m happy my wife went there with me too to have the experience ❤️😍
Stayed 15 nights in Oct 2018

6/10 Okay

Zion

Liked: Cleanliness
Stayed 2 nights in Sep 2018
Response from Cindy on 15 Oct 2018
Thank you for your review.

8/10 Good

aisha iyabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
My stay over was great
Stayed 2 nights in Jul 2018

10/10 Excellent

PAUL ALEX

Stayed 1 night in Oct 2019

4/10 Poor

Curtis

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

EPOUSE PETHA

Stayed 5 nights in Oct 2019

8/10 Good

leonardo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Experiência assustadora com o bairro
Bairro extremamente perigoso, equipe do hotel gentil e zelosa
Stayed 9 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Günstiges Hotl für eine Nacht.
Das Hotel ist zweckmäßig. Vom Personal erhält man bei nächtlichen Ausgängen Geleitschutz.
Stayed 1 night in Apr 2018
Response from Cindy on 28 May 2018
Thank you. May you please send in English?