Exterior

Reviews of Residence Inn by Marriott East Rutherford Meadowlands

3 out of 5
Residence Inn by Marriott East Rutherford Meadowlands
10 Murray Hill Pkwy, East Rutherford, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 498 out of 823 reviews" "
Rating 8 - Good. 204 out of 823 reviews" "
Rating 6 - Okay. 64 out of 823 reviews" "
Rating 4 - Poor. 28 out of 823 reviews" "
Rating 2 - Terrible. 29 out of 823 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, room was clean, gym could have had more to offer. It was quiet which was nice
Stayed 2 nights in May 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and very helpful.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Shannon, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Robert Fagan, GM

10/10 Excellent

Thomas D

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious comfortable bed nice little kitchenette convenient location for MetLife stadium events.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Thomas D, Thank you for taking the time to write. I'm happy that our accommodations and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Robert Fagan, GM

8/10 Good

Mag

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the elevator was out of service for over 24 hours other than that the experience was good
Stayed 2 nights in Mar 2024
Response from GM on 15 May 2024
Dear Mag, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the elevator being out of service. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Robert Fagan, GM

10/10 Excellent

Jenna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this stay for a week while work was being done at our home locally. It was the best experience we could have asked for. Having our dog and our cat with us, this was a very new experience. The staff was helpful and friendly throughout our stay. When we had to switch rooms (which was our fault due to not booking enough nights), they made it very easy. The studio room with the kitchen and large living space was perfect. The breakfast was sufficient for our needs. We made use of the gym and pool as well, which were nice to have (especially the gym). The Residence Inn provided a real home away from home for our little family.
Stayed 7 nights in Apr 2024
Response from GM on 12 May 2024
Dear Jenna, We're happy to hear from you and glad you enjoyed your stay with us at Residence Inn. We appreciate your family choosing to stay with us during your home renovation. I'm pleased to hear we were well suited for your family's needs. We appreciate your feedback and hope to see you again should you need a home away from home. Best, Robert Fagan, GM

10/10 Excellent

TaJuanna, Washington

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One staff member during the late night shift wasn't as pleasant interacting with. Overall, the stay was great.
Stayed 2 nights in Mar 2024
Response from GM on 7 May 2024
Dear TaJuanna, I am so pleased to hear you had a great stay! I am very sorry for the unpleasant interaction you had with one of our staff. It has been noted and will be shared with our team. Thank you for taking the time to review our hotel, and we hope to see you again soon! Best, Robert Fagan, GM

10/10 Excellent

Rachid

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 8 nights in Apr 2024

10/10 Excellent

Danielle

Stayed 2 nights in Apr 2024

8/10 Good

Fana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Breliz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice quick stay. Kids love the pool
Stayed 2 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Breliz, On behalf of our entire team, thank you for your kind review. It's wonderful to know your kids loved the pool. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Robert Fagan, GM

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay
Stayed 2 nights in Apr 2024
Response from GM on 20 Apr 2024
Dear Jonathan, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Robert Fagan, GM

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property very clean an people that work here are very nice
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Dear Kelly, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Robert Fagan, GM

10/10 Excellent

Dana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Comfy beds and great front desk service.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Dana, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, awesome beds, and great amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Robert Fagan, GM

6/10 Okay

Lisandro

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was ok. A bit overpriced for the amenities that was offered. Table in the room had main "pillar" unsecure to the floor and the table and almost fell on my foot. No coffee in the room to prepare for yourself.
Stayed 3 nights in Apr 2024
Response from GM on 12 Apr 2024
Dear Lisandro, Thank you for choosing to stay at our Residence Inn. Although we are sorry to hear that you didn't find us a good value, we appreciate you taking the time to share your feedback with us. We value the opinions of our guests, both positive and negative, as they help us to improve our service. Once again, thank you for sharing your review with us. Sincerely, Robert Fagan, GM

10/10 Excellent

Emily

Stayed 2 nights in Mar 2024
Response from GM on 16 May 2024
Dear Emily, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Robert Fagan, GM

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was satisfactory, but there were ants in my room (310) and the fridge sounds like its about to break and is loud at times.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Dear Michael, While it is nice to see that you were satisfied overall. I am sorry we didn't provide the level of comfort you are accustomed to from a Marriott hotel during this visit. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide a fantastic stay. We hope you will come back for an improved experience on a future trip. Sincerely, Robert Fagan, GM

10/10 Excellent

Anila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Maybe more choices for breakfast
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Dear Anila, Thank you for your five-star rating and for being our valued guest. I am thrilled to see that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business and please come again. Best, Robert Fagan, GM

4/10 Poor

Alexis

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was noisy
Stayed 3 nights in Mar 2024
Response from GM on 8 Apr 2024
Dear Alexis, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Robert Fagan, GM

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoyed the hotel
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
Dear Tiffany, We appreciate you taking the time to let us know you and your family enjoyed your visit. Thank you for choosing us. Best, Lisa Garner, GM

6/10 Okay

Katie

Stayed 2 nights in Mar 2024
Response from GM on 25 Apr 2024
Dear Katie, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Robert Fagan, GM

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from GM on 5 Apr 2024
Dear Marissa, We are delighted that you enjoyed your stay. Thank you for choosing us and for your kind review. Best, Robert Fagan, GM

8/10 Good

younes, providence

Liked: Cleanliness, staff & service, property conditions & facilities
Good over all
Stayed 1 night in Feb 2024
Response from GM on 1 Apr 2024
Dear younes, I am glad you had a positive overall experience, and thank you for sharing your review. Please visit us again soon! Best, Robert Fagan, GM

10/10 Excellent

Minerva, Fredericksburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Dear Minerva, We are delighted to hear of the comfort you experienced at our hotel and thank you for your compliments. I'm glad you could take advantage of our clean and comfy rooms. Please visit us again on your next trip to the area. Best, Robert Fagan, GM

10/10 Excellent

christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a family to visit the American Dream Mall. The location and size of the rooms were great. Breakfast could use a change up. Same menu for 2 days then just changed out sausage for bacon on the 3rd day. Would of enjoyed a waffle station for the kids. Bring your own pillows!!! Nice kitchen area to cook at home with dishes just no silverware. Full size fridge/freezer. Nice pool amd hot tub. We would return here again if ever in the area.
Stayed 3 nights in Mar 2024
Response from GM on 16 Mar 2024
Dear christina, Thank you for sharing your review and recommendation. We're pleased to hear that our spacious rooms and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Robert Fagan, GM

6/10 Okay

tramiekiya

Liked: Staff & service
It was ok. It could be better.
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear tramiekiya, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Robert Fagan, GM

8/10 Good

Asia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. My family and I stay here every time we visit New Jersey.
Stayed 3 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Asia, We are grateful that you are a return guest and appreciate the opportunity to welcome you back again! Thank you for your continued support, and we look forward to seeing you soon. Best, Robert Fagan, GM

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure of the name of young man that checked us in but he was very polite and made my check in smooth and fast.
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear julio, I'm glad our service and accommodations helped make for a nice trip. All compliments are appreciated, but it's especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area, I hope we are your first choice for lodging. Best, Robert Fagan, GM

6/10 Okay

Vera

It was oo
Stayed 2 nights in Feb 2024
Response from GM on 1 Mar 2024
Dear Vera, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Robert Fagan, GM

6/10 Okay

Darcy

Stayed 3 nights in Feb 2024
Response from GM on 21 Mar 2024
Dear Darcy, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Robert Fagan, GM

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as pictured. Friendly staff. Quite. Free parking & breakfast is always a plus. Convenient location to main attractions.
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Dear Alexandria, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Robert Fagan, GM

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I've stayed at dozens of Marriott properties throughout the years and this one, while acceptable, won't be on my list of properties to return to. It's greatest strength is that it's just an 8 minute drive to Medieval Times - from there things just go downhill. There were lots of little things that drove us nuts, from there only being the thinnest of blankets on the bed to the lack of a coffee machine in our suite (despite there being coffee "pads" for us to use.) The room we stayed in was fine and clean, but it also had many loud mechanical noises going on throughout the night. It was as though some sort of furnace was on the other side of a wall constantly coming on every 10 minutes or so. When we arrived (in the middle of February) the room was 75 degrees and it took a while to cool down. Also, the pool - one of the main reasons we stayed at this facility - is only open from 9:00am to 9:00pm. That means that unless you plan on hanging out in a hotel during the day, you're not going to be able to use it. And it's not like there was a life guard on duty, so I have no idea why the pool isn't left open. The heated spa next to the pool was nice, but the door to the pump room was propped open with a paint can and the noise from that room just reminded me of the noise in the bedroom. Booking another night became a nightmare in itself that I don't have the characters to write about... :(
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
Dear Peter, While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Robert Fagan GM

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EVEN THE TEENS WERE IMPRESSED!
After staying in Atlantic City for 3 nights, my husband and I brought our 3 teenage grandchildren here for 1 night/2days during their Mid-Winter Recess. They loved the 2 Bedroom Suite w/ sofa bed so much that they wanted to stay another night. Unfortunately, it was too costly for us to extend. The staff were very courteous, the rooms were clean, and the room itself felt like a nice and cozy condo apartment. We just wish they had more usb outlets and better coverage for the sofa bed. The hotel is located in the industrial area of the city which takes away from the beauty of the hotel. But, other than that, it is awesome, and we hope to come again for a longer stay.
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Dear Shaun, Your feedback is welcomed and appreciated. I’m glad to hear your family enjoyed our friendly service and spacious accommodations. Thank you for your time in reviewing your experience, and we hope to host your family again soon. Best, Robert Fagan, GM

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

LYNN, Mantua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and breakfast was great. Would have liked to have a hair dryer in the room. If I knew there wasn't one provided I would have brough one from home.
Response from GM on 20 Feb 2024
Dear LYNN, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Robert Fagan, GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Anonymous, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Robert Fagan, GM

10/10 Excellent

LYNN, Mantua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just would have liked a hair dryer in the room but other than that was great ! Breakfast was good
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear LYNN, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Robert Fagan GM

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and the staff friendly. Parking was fine but seemed to be limited.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Cynthina, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Robert Fagan GM

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

4/10 Poor

Zeynel

Stayed 1 night in Sep 2023
Response from GM on 8 Feb 2024
Dear Zeynel, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to make it right on your next visit. Sincerely, Robert Fagan, GM

10/10 Excellent

Wendy, Bayonne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to drive to places to do things and eat .
Stayed 4 nights in Jan 2024
Response from GM on 4 Feb 2024
Dear Wendy, We are thrilled to hear from you and to learn that our location was great for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to East Rutherford. Best, Nimmi Kaur GM

6/10 Okay

Vonessa

Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Vonessa, Thank you for choosing to stay at our hotel; we appreciate your business. We hope to exceed your expectations when you return to the area. Sincerely, Nimmi Kaur, GM

10/10 Excellent

Markita L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, plenty of parking, closed to American Dream Mall
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Markita L., We love seeing five stars when our guests leave a review. Thank you so much for choosing our Residence Inn by Marriott and sharing these compliments. Please consider a return visit. Best, Nimmi Kaur, GM

8/10 Good

Selin

Business traveller
Liked: Cleanliness, staff & service, amenities
Property needs a face lift
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Dear Selin,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Best,Nimmi KaurGeneral Manager

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay with kids.
Very good hotel nearby NCY! Bus stop was just 200m away! I just love the location overall. It's quiet too. Kids friendly!
Stayed 8 nights in Dec 2023
Response from GM on 9 Jan 2024
Dear Mohammed, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Best, Nimmi Kaur, GM

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from GM on 3 Jan 2024
Dear Denise, On behalf of the entire team, especially our housekeeping staff, thank you for your kind words. Your comfort is our business and we are so happy you had a five-star stay at our Residence Inn. Please find a reason to come back soon! Best, Nimmi Kaur, GM

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay very clean and the staff were very polite and friendly even when they were extremely busy. Looking forward to staying here again!!
Stayed 2 nights in Dec 2023
Response from GM on 30 Dec 2023
Dear Kevin,We appreciate you sharing your kind recommendation. It's great that you enjoyed our friendly service and clean accommodations. Thank you for taking the time to review our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.Best,Nimmi KaurGeneral Manager