The hotel is not that big but very intimate
The room is spacious by Jakarta standard and the ceiling is comfortably high
Many things are personalized even the stationary in my room has my name printed on it
I wish the towels were thicker and more fluffy
Overall the hotel is excellent in all areas. The rooms and bathrooms are huge and grand as well very peaceful it does matter it's location within the hotel all are great. My experience was great and my stay was a welcome change as the hotel has a calming effect and makes one relax. The only item where be it could improve on is breakfast choice as it is narrow selection but being a small hotel of say 100 rooms it was expected. Gym and sport facilities excellent as I used the great pool for laps and gym every day from 6 am. I would again stay again and recommend it's a must stay. Especially if they offered long stay pricing for say 10 nights and above. ?? Location is excellent. Lunch menu is tops. A truly great hotel.
One area that needs thought, week-end promotions attract a full hotel, so in response the hotel should ramp up its staffing / catering operations when known in advance off high levels of occupancy, having to wait for 45 mins for a table @ Breakfast and then little food available needs attention. Other eating areas & food service need to be offered
Paul from England, UK
The only five-star hotel in West Jakarta surrounded by four internationally managed golf courses. Ideally located for both …More
"One of my best best travel experiences... Really can't wait to be that pampered...."
The hotel itself is no less than a 5 star hotel.. Having been to Jakarta several times I was a little uneasy about the neighborhood. Cleverly enough the front office manager felt my unease especially that I arrived 9am and the room was not ready. In no time he comforted me and found me a great great great room and I really mean great. I am used to staying in 5 tar hotels and was a little reluctant about best western. But let me tell you ,if this is what best western is about then it wil always be Best Western. The free shuttle to all surrounding areas is great, clean and punctual for drop off and pick up. It is a really personalised service to each client.. I do advise everyone to visit.. You will never regret it.
Shenouda from Egypt
The BEST WESTERN Mangga Dua Hotel and Residence is a newly built four-star hotel, completed in June 2010. We are part of …More
I stayed for 2 nights to visit the TMII. My first experience of Jakarta. It was a very comfortable room, good breakfast in a smart room. A member of the well respected Santika hotel group. A very nice seafood restaurant next to the hotel with very helpful staff, willing to spend a bit of time helping this Bule to order.
The breakfast looked amazing, a real feast with cook while you wait eggs as well as traditional Indonesian breakfast which was a selection of traditional food.
The staff were excellent and the hotel is only 1 year old. The hotel is not easy for walking anywhere, like most of Jakarta you need to catch a bus or taxi to get anywhere, but it is a good location otherwise.