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Reviews of ASTON Pluit Hotel & Residence

4 out of 5
ASTON Pluit Hotel & Residence
Jl. Pluit Selatan No.1, Jakarta, Jakarta

Reviews

7.6

Good

Rating 10 - Excellent. 66 out of 289 reviews" "
Rating 8 - Good. 134 out of 289 reviews" "
Rating 6 - Okay. 59 out of 289 reviews" "
Rating 4 - Poor. 14 out of 289 reviews" "
Rating 2 - Terrible. 16 out of 289 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

marwoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

2/10 Terrible

Rudi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dirty and cockroach is everywhere in the room. It is dusty too.
Stayed 2 nights in Sep 2023
Response from Ayub Zailani on 9 Oct 2023
Dear Mr/s RudiThank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply apologize for the inconvenience you experienced during your visit, specifically regarding the cleanliness of your room and the presence of cockroaches.Your comments are taken very seriously, and we want to assure you that this is not the standard of service we aim to provide. We have immediately alerted our housekeeping team to thoroughly inspect and clean the affected room. Additionally, our pest control team has been contacted to address the issue of cockroaches to prevent any future occurrences.We understand how important a clean and comfortable room is for our guests, and we are committed to making the necessary improvements to ensure this does not happen again in the future. Your feedback is valuable to us, as it helps us identify areas in need of improvement.We would like to extend our sincere apologies for falling short of your expectations during your stay. If you decide to give us another opportunity in the future, we promise to provide you with a much-improved experience.Once again, thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with a more pleasant stay.Warm regards,Ayub Zailani General Manager

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
- many ants - doorbell broken - The first room had no security latch - sink tap has scoliosis - only 2 pillows - aircon is directly in front of the bed - weak breakfast selection - only one toilet roll (2PLY!) - only two bath towels (no hand/face towel) For a 4 star hotel…terrible
Stayed 1 night in Oct 2023
Response from Ayub Zailani on 9 Oct 2023
Dear Mrs SteveThank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value guest input, as it helps us continuously improve our services.We are genuinely sorry to hear about the inconvenience you experienced during your stay, particularly regarding the presence of ants in your room and the absence of a door latch. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short of your expectations.Rest assured, we have taken immediate action to address the ant issue in your room and have implemented measures to prevent such occurrences in the future. Additionally, we will thoroughly inspect and rectify any missing or malfunctioning door latches to ensure the safety and security of our guests.Please accept our sincere apologies for any inconvenience you encountered. We would appreciate the opportunity to make it up to you on a future visit. If you decide to stay with us again.Thank you again for your feedback, and we hope to welcome you back soon to provide you with a more comfortable and enjoyable experience.Warm regards,Ayub ZailaniGeneral Manager

8/10 Good

Jui Teck

Stayed 2 nights in Mar 2023

10/10 Excellent

Rummy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 2 nights in Jan 2023
Response from Muhaimin on 12 Feb 2023
Dear Mr. Mak Rummy,Warmest greeting from ASTON Pluit Hotel & Residence Jakarta.Thank you for visiting, scoring and review about us.We are happy to hear, that you were happy during stay with us.We have share you review to all our team members and we would be happy if we could welcoming you in the near future.Thank you and have a great day.Best regards,Muhaimin Ramza.CHAGeneral Manager

8/10 Good

Agustinus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every are good
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

sara

Just ok
Not nearly as nice as it appears in photos. Nothing is really walkable in the area and the only real attraction is the shopping mall. Hotel was dated and bathroom was really awkward with a shade over a glass wall. Bed was decently comfortable. Would only stay here if business required it. Not for couples/holiday.
Stayed 1 night in Nov 2019

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value for your money
Staff and service was exceptionally excellent. They went out of their way to attend to our needs. My 6 year old granddaughter left her purse containing money in a common area. We didn’t even realize it was missing until upon checkout they asked if it was ours and returned it intact. They also made car reservations and translated for us. Additionally the breakfast buffet was 5+ stars. Had everything you could imagine beautifully presented. It was a very impressive display and hard to imagine for the price of a night. Well worth the cost of the room. Only con was the building and interior is starting to appear weathered but not enough to distract from the outstanding service and quiet room
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 14 Aug 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence, I also thank you for sharing your feedback about your current stay. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In cahoots with crook taxi drivers
In cahoots with crook taxi drivers. I took taxi from airport to this hotel and the taxi driver tried to give me fake receipt with fake numbers from 2 days before the ride even took place. Then I talked to the hotel people here since they can speak indonesian hoping they would tell the driver the ride should only be 100k instead of 200k (we already took the same way before with another taxi and we only paid 100k). Then the hotel people tell me the 200k fee is "standard" but when I confronted with the hotel people and the driver with the fake reciept, and the fake dates, the driver tells me it's "printing error" and now 'only' demand 150k, and the hotel people tell me it's "standard" now, where the standard seemed to change just in 5minutes from 200k to 150k. Yes it's only 50k IDR but the principle is that the hotel should be the customers' advocates not crook cab drivers. My best advice is to avoid this hotel and, or most of all, any taxi services this hotel calls for you
Stayed 1 night in Jul 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 23 Jul 2019
Dear Tim, Warmest Greetings from Aston Pluit Hotel & Residence.. Thank you for staying and chose Aston Pluit Hotel & Residence as your destination. We do apologize for inconvenience, It is with great concern that we learned about your unpleasant experience. We would like to inform you that the taxi receipt engine is sometimes an error but we as passengers can see from the numbers printed on the engine that are beside the driver. But We fully understand your dissatisfaction and we wish to extend our deepest apologies for what was happened to you. We would like to welcome you back again and make sure this will not happen again in the future. Once again we are truly sorry for this inconvenience and we hope for your kindly understanding. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 23 Jul 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your rating. Its Pleasure to have you as our guest we look forward to welcoming you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

William, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay and great hospitality
The staff was really kind and helpful. Check-in was done within 5 minutes. The room is really clean and the breakfast selection is also great. Dewi also helped mr during the breakfast and she really took care of me and the other guests. Thank you Dewi for the awesome service. I highly recommend this place as the hotel also has free shuttle to and from the airport, and the location is convenient as well. Really close to a mall and plenty of taxi around.
Stayed 3 nights in Jun 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 5 Jul 2019
Dear William , Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your kindly review for our hotel. It's Pleasure to welcome and serve you as our guest and thank you for recommending us. We are glad to know you enjoy with our room and service from my staff. We look forward to welcome you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 27 May 2019
Dear sir, Warmest greetings from Aston Pluit Hotel & Residence... Thank you for your rating. we appreciate a lot on your effort to give this feedback. Best Regards, Jack Yaaro ZEGA, CHA General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No more staying here
Not recommended, old room and hotel, air conditioner leaking, room phone not working.
Stayed 3 nights in May 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 27 May 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for giving us several feedback for our hotel. We will surely improve our qualities and ready to serve you again in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 21 May 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your superb response and giving us Rating. We will definitely wait for your next visit. Best Regards, Jack Yaaro ZEGA, CHA General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 21 May 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence... Thank you for your recommendation. we look forward to welcoming you back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs. Bugs. Bugs.
Leaky walls, ants in bathroom, and roaches in the room. I would not call this a 4 star hotel. Perhaps I got unlucky and was in the older tower where all the problems were, but this was definitely an unpleasant experience. Wifi was mediocre but usable, TV signal kept giving out, and the power went out multiple times throughout the night. Glad I didn't have to stay here for long.
Stayed 2 nights in May 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 14 May 2019
Dear Jason, Warmest Greetings from Aston Pluit Hotel & Residence… We sincerely appreciated you taking your value time to inform us your recent experience with us. We fully understand your dissatisfaction and we wish to extend our deepest apologies for what was happened to your relatives during the visit in our hotel. We are most concerned with the satisfaction of our guest and we thank you for bringing this matter to our attention, it allows us to ensure and improve the quality of facilities and service and we can assure the necessary steps have been taken to avoid such inconvenience happen in the future. We hope you will give us another chance to welcome you and your relatives to visit our hotel and experience the better moment with us. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 7 May 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. First of all, we would like to thank you for sparing your precious time for give us rating. Your feedback will surely help us to escalate our services in the future. Once again, thank you for staying at Aston Pluit Hotel & Residence. Best Regards, Jack Yaaro ZEGA, CHA General Manager

6/10 Okay

Yen, California

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Breakfast is very good, has a lot of varieties. The room need to be clean more, I found cockroaches in the room, told housekeeper to cleaned it but the cockroaches still there.
Stayed 3 nights in Mar 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 18 Mar 2019
Dear Yen, Warmest greetings from Aston Pluit Hotel & Residence.. I would like to take this opportunity to thank you for your comments regarding your recent visit to our hotel and sharing your experience. We note with regret the inconvenience you experience on our facilities during your stay, Again, thank you for your kind words and I look forward to welcome you back in the near future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Pluit
Our few day stayed was alright. Breakfast was very good. There were quite a few choices and the menus changed everyday, very satisfying. Spacious room was a plus. However, water pressure was very weak and there was no hot water for a few days. Surrounded areas were not accessible by foot. Hotel staff were very friendly and helpful.
Stayed 4 nights in Feb 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 5 Mar 2019
Dear Samuel, Warmest Greeting from Aston Pluit Hotel & Residence... I would like to sincerely thank you for spending your time to write such a great feedback. It is a pleasure to share with the team. I am delighted that you enjoyed your stay and the service and also your impression about our food and our cleaning and reception staff to make your stay enjoyable and comfortable. I was motivated by your comment to keep the outstanding service in the future and looking forward to welcoming you again on your next visit to Aston Pluit. Best Regards, Jack Yaaro ZEGA General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 8 Apr 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your time to give us a such positive feedback. We are definitely waiting for your next stay in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 21 Feb 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for giving us a nice feedback. We will definitely wait for your next visit at our hotel. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 8 Apr 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your time to give us a such positive feedback. We are definitely waiting for your next stay in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

Foeniks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 6 Feb 2019
Dear Foeniks, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for giving us rating. It was such a pleasure to receive your feedback. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Verified traveller

Nice hotel close to the Airport but far from the city. The breakfast was good, Some staff did not have knowledge of the shopping facilities and area of interest nearby, also poor knowledge of the distance from hotel to the Airport, basically did not want to commit to anything. The payment facilities was in dollar and we lost in exchange rate.
Stayed 8 nights in Jan 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 31 Jan 2019
Dear Sir, Warmest greetings from Aston Pluit Hotel & Residence... Thank you for choose our hotel as your destination and we are happy to know you enjoyed our breakfast. On behalf of Management i would like to apologize for the inconvenience, and we greatly appreciate your comments. I will share your feedback with our respected team, so we can improve the standard of our service. we always strive to provide the best service to our valuable guests, we would be pleased to welcome you back in the future. And i assure you that we will give you the most excellent service on your next stay at Aston Pluit Hotel & Residence. Best Regards, Jack Yaaro ZEGA,CHA General Manager

10/10 Excellent

Sangseok

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 16 Jan 2019
Dear Sangseok, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for choose our hotel as your accomodation. We hope you come back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

Georgio, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice amenities, walkable area. Close to Imperial Pluit Mall. Nice view to the sea from higher floors. The staff is excellent very nice and helpful.
Stayed 2 nights in Jan 2019
Response from Aston Pluit Hotel & Residence - Jakarta on 16 Jan 2019
Dear Georgio, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for taking the time to sharing your experience. We are glad to know you enjoyed our service & facilities. We hope you come back in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Good value and comfortable
Overall rating is good. My room wifi is not working despite the promised by counter staff to check & repair. The breakfast is excellent with good service from the staff members.
Stayed 1 night in Dec 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 21 Dec 2018
Dear Lee, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for spending your time to stay with us. We are glad to know that our breakfast made your stay a pleasant one. We do apologize for your inconvenience about wifi Please give us oportunity to be better in the future. We look forward to welcoming you back. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Elson

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 21 Dec 2018
Dear Elson, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your kind to give us rating. We looking forward to welcoming you back. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

Nicole, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than what you pay for
It's worth the money. They have free shuttle service to airport (cgk). Their buffet has a good variety. You'll have buns to cakes and salad to rice and noodles and English breakfast. Do note that you can order scramble egg it's part of the buffet. Pool and gym it's okay for the price you're paying I'd say it's okay. The room is spacious but the toilet is abit compact. I love the customer service here it's really good. And they have food available in the hotel 24/7 on selected dishes. Cleanliness and house keeping is good. And the staffs are able to speak and understand English. I would say if you're on a budget and you want a hotel that is good. I would say aston will be the best. Because they offer you more than what you pay for. And it's near to emporium pluit mall I stayed in room 28011.
Stayed 19 nights in Oct 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 15 Nov 2018
Dear Nicole, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for sharing your experience with Aston Pluit Hotel & Residence. We are glad that you enjoyed our service & Facilities. We looking forward for your next stay in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

6/10 Okay

Jiawei

Liked: Staff & service
Disliked: Property conditions & facilities
Great Staffs, Poor Condition
The good part of the Aston Pluit Jakarta Hotel & Residence is its staff, especially the staff in the restaurant and housekeeping department – professional, active and sincere. Special thanks shall be given to Arum, Devita, Wayan and another young girl who is in the reception position of the restaurant in the morning. Besides, my appreciation is also given to the housekeeper who prepare my room every day (normally after 7 pm) and the front desk staff Crestian and so on. However, the major problem of the hotel is its facilities and room condition. The gym and swimming pool are both simple and small. The room is big, but the maintenance of the room is not so well, the tap is loosened in my room, and the water for shower is not hot at all (at most warm). Wi-Fi is neither fast nor stable in the room, and you even may find some ants in the room. It, unfortunately, counteracts the efforts that the hotel pays in raising the experience of the guests.
Stayed 11 nights in Oct 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 15 Nov 2018
Dear Jiawei, Warmest greeting from Aston Pluit Hotel & Residence.. Thank you for sharing your experience with Aston Pluit Hotel & Residence. We are glad that our staffs have give the best to serve you during your stay at our hotel. Aside of it, We also do apologize for the inconvenience. We take a note your feedback and will try our best to improve our qualities in the future. we will surely wait for your come back to our hotel. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Marielle

Liked: Cleanliness, staff & service, room comfort
Good service
Stayed here on our last night in Jakarta and was able to avail of the free airport shuttle from and to the Jakarta International airport. Their pickup and drop off times are fixed, and I was advised that they arrange transportation on different times of the day but for a fixed price. Luckily our arrival and departure flights’ schedules fit their pickup and drop off schedules with their free airport shuttle. The hotel is also a condominium so residents occupy the lower floors. The building looks old and needs upgrading. I could see some clothes of residents hung on the windows. Upon checkin we were given welcome drinks. We had to provide security deposit for possible mini bar purchases. Elevators were slow and it was hot inside. The room was big and spacious and gave us a good view of the city. Bed was comfortable. The airconditioning wasn’t enough to cool the room - it was already set at 18 degrees but the room still felt warm. Hotel was walking distance to the Emporium Mall where we had our dinner. When we got back to the room we realized there was a gap on the door so the inside of the room can be seen from the hallway. Breakfast was delicious and there were many selections. Service was overall good, the front desk staff asked for our feedback when we checked out.
Stayed 1 night in Oct 2018

8/10 Good

Georgios, Canada

Liked: Cleanliness, staff & service, room comfort
A bit outdated interior but otherwise nice hotel with very kind staff and nice breakfast buffet. Didn't spend much time in the hotel, so could not really tell more about it.
Stayed 3 nights in Sep 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 16 Oct 2018
Dear Georgios, Warmest Greetings from Aston Pluit Hotel & Residence.. Thank you for stay with us We very glad to hear your feedback and we are waiting you come back to Aston Pluit Hotel & Residence Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good hotel with good amenities. Though the hotel has to also look at the safety of their guests when they walk on the sidewalk right outside their perimeter wall with at least 2 big open manholes. Location was near a mall with quality stores and lots of taxi near the area..
Stayed 4 nights in Sep 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 24 Sept 2018
Dear Valuable Guest, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for giving your opinion to our hotel. We appreciate on your effort to give us the feedback and always try our best to provide you with the good qualities. Best Regards, Jack Yaaro ZEGA, CHA General Manager

6/10 Okay

Kumar

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 17 Sept 2018
Dear Kumar, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for reviewing our hotel. It was a pleasant to serve you during your stay. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Peter, Brisbane

Liked: Cleanliness, staff & service, room comfort
Good Hotel central to Airport
I travel to Indonesia for business on a regular basis. The Aston Pluit Hotel is located close to the Airport, and perfect for accessing the rest of Jakarta.
Stayed 4 nights in Aug 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 4 Sept 2018
Dear Peter, Warmest greetings from Aston Pluit Hotel & Residence.. We are glad to hear that our staff have served you well during your stay. We are always ready to serve you back when you visit Indonesia again in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

ShamAmir

Liked: Staff & service, room comfort
Peaceful hotel
Hotel was good. Bed was perfect. Spa/massage good. Comfy bed made me having a good rest. Breakfast spread not bad.Staff excelent and accommodating in our early checkin. Only thing is it’s a distance to go anywhere.
Stayed 2 nights in Aug 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 29 Aug 2018
Dear ShamAmir, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for choosing our hotel as your destination of your stay. We are grateful that you have enjoyed our facilities and services during your stay at our hotel. We are highly looking forward for your next stay in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

William, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 29 Aug 2018
Dear William, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for giving us five stars rating. Best Regards, Jack Yaaro ZEGA, CHA General Manager

4/10 Poor

Hamish, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants everywhere, and gets into our luggage; washroom sink isn’t draining properly and nobody comes to fix;
Stayed 5 nights in Aug 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 29 Aug 2018
Dear Hamish, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your time to give us a feedback. We sincerely apologize for the things that happened during your stay. We have overcome the problem and trying our best to improve our qualities. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a great place to stay
Cool n clean just shouldn't charge me for checking out late becos of bad traffic
Stayed 2 nights in Jul 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 10 Aug 2018
Dear LEE, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for rating our hotel. Regarding the surcharge for late check out, we need your kindly understanding as its the procedure from the management. We hope that you have a great experience at our hotel. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 10 Aug 2018
Dear Jana, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your great response. We are glad to receive five stars from you. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

Luis, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and close to mall and uber .
Beautiful place to stay . buffet breakfast was like more brunch . delicious food and kind ppl . pool amazing with a view to Jakarta
Stayed 6 nights in Jun 2018
Response from Aston Pluit Hotel & Residence on 24 Jun 2018
Dear Luis, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for giving us five stars rating. We are very thankful for your kindly feedback. We hope to greet you again really soon. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

TEK KIAM

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Relaxing and Affordable hotel.
Hotel stay was good and comfortable.Love the spacious clean room with big bed.Only the Front desk personnel were always charming and nice.Breakfast menu so so.Not much varieties being a 5 days guest.
Stayed 5 nights in May 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 4 Jun 2018
Dear TEK KIAM, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your kindly response. We are hoping to meet you again really soon and ready to serve you again with better service. Best Regards, Jack Yaaro ZEGA, CHA General Manager

10/10 Excellent

Des

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy with all the service everytime I stay there. Big room n good breakfast
Stayed 1 night in May 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 28 May 2018
Dear Des, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for trusting our hotel to serve you during your stay. We are glad to have you as our valuable guest. Best Regards, Jack Yaaro ZEGA, CHA General Manager

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very good hotel
My stay was ok staff are unhelpful you must ask 2 or 3 times to get your problem addressed.like the room phone did not work all 6days of my stay they keep comming and try to fix it everyday.on my check out day I had 2 big luggage cases I took one to taxi and porter said to me if you pay me I will take for you.i said no need it's bad service.
Response from Aston Pluit Hotel & Residence - Jakarta on 28 May 2018
Dear Ivan, Warmest greetings from Aston Pluit Hotel & Residence.. First of all, we would like to say thank you for staying at our hotel. We are truly apologize for the problems you experienced during your stay. We hope we could serve you again with better service in the future. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Chng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Aston Pluit Hotel & Residence - Jakarta on 4 Apr 2018
Dear Chng, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for rating our hotel. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and comfortable
easy check in and out, free parking and many selection of food during breakfast
Stayed 1 night in Mar 2018
Response from Aston Pluit Hotel & Residence - Jakarta on 2 Apr 2018
Dear Jeff, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your kindly review. We hope that you have enjoyed your stay here. Best Regards, Jack Yaaro ZEGA, CHA General Manager

8/10 Good

Jesmark

Liked: Staff & service, room comfort
Response from Aston Pluit Hotel & Residence - Jakarta on 20 Feb 2018
Dear Jesmark, Warmest greetings from Aston Pluit Hotel & Residence.. Thank you for your feedback by rating our hotel. We hope to meet you soon in your next stay. Best Regards, Jack Yaaro ZEGA, CHA General Manager