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Reviews of SpringHill Suites by Marriott Jacksonville

3 out of 5
SpringHill Suites by Marriott Jacksonville
4385 Southside Blvd, Jacksonville, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 536 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient. The breakfast was good as well
Stayed 1 night in Apr 2024

6/10 Okay

VINODKUMAR

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean hotel I definitely recommend it.
Stayed 1 night in Mar 2024

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful and friendly. I was there with two wild teenagers and they were very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Debora

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location friendly staff very comfortable beds.
Stayed 5 nights in Feb 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind to look for my daughter’s prescription glasses after we checked out. Much appreciated!
Stayed 4 nights in Mar 2024

10/10 Excellent

Taylor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was super nice!
Stayed 1 night in Feb 2024

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

ADRIAN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Older Hotel needs interior facelift, because I found hair in my bathroom from the shower to tub attention to detail is needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Stayed 3 nights in Feb 2024

10/10 Excellent

Takoshe

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable and it was very clean. Front desk staff were very friendly!!
Stayed 2 nights in Feb 2024

8/10 Good

Ntieado

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel is what was expected for the price. It was a good experience, especially the hot tub!
Stayed 3 nights in Jan 2024

2/10 Terrible

Ramona

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hotel is outdated, old carpet, strong smell… rooms look bigger in the picture. When you actually go in it’s pretty small, the carpet MUST GO! It’s stinky and honestly in 2024 at the price we payed, we should not have to walk on carpets. Sofa bed looked old, we were 5 we needed to open the sofa bed but instead we squeezed in 2 beds. Disappointing….
Stayed 1 night in Jan 2024

10/10 Excellent

Aht

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and dedicated staff which is something I’d expect if I was in Japan
Stayed 1 night in Jan 2024

8/10 Good

India

Travelled with family
Liked: Staff & service
Needs renovation but friendly staff
Staff was very friendly and ensured we got our items we accidentally left behind. There was some miscommunication about breakfast times so we missed it. The rooms were a bit outdated and for some reason we only had 1 trash can in the entire room.
Stayed 2 nights in Jan 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good for my pet
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 3 nights in Jan 2024

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great time with family
The hotel was very decent. The first room they gave me had broken furniture, and the employee asked me to help them bring another couch into the room. I refused because it was a liability, but they switched me to a better room. The service was always prompt, friendly, and professional.
Stayed 9 nights in Dec 2023

2/10 Terrible

Sharon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wasn't good. No variety. The waffle machine didn't work. Didn't have a lot of food. The hotel room wasn't clean. The microwave was filled with coffee. They had to clean it also the shower was filled with hair. The TV didn't work. I called front desk they called the cable company to reset and it still didn't work.I over heard people talking about the door wouldn't close and the air conditioner didn't work. I was shock for this to be part of the Marriot Hotels. I never had problems with their hotels. Also I was told they were under staff so I would have to request for house cleaning.
Stayed 4 nights in Jan 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick B.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yazmin

Stayed 2 nights in Dec 2023

2/10 Terrible

Arelis

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SpringHill Suites by Marriott Jacksonville Jacksonville, Florida, United States of America - Was absolutely filthy and unsafe. I have video and photos. I contacted the staff upon experiencing violence in the hallway and direct harassment from the guests. They were unruly. Sprinhill was understaffed and overpopulated. The property was dirty and smelled awful. I WILL NEVER STAY HERE AGAIN.
Stayed 2 nights in Jan 2024

4/10 Poor

Elsye

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs a renovation.
Stayed 3 nights in Dec 2023

10/10 Excellent

Wilda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfort and safely
Stayed 3 nights in Jan 2024

4/10 Poor

N

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I wasn’t pleased with the property as my bed sheets were dirty with stains and my towels and wash cloths were dirty as well. The carpet was really dirty alao
Stayed 1 night in Dec 2023

10/10 Excellent

Gissel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alll good!
all went well. Friendly staff. Clean hotel and walking distance to several restaurants
Stayed 2 nights in Dec 2023

8/10 Good

Terri

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sandy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

dorothea

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Noel

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place to stay.
Stayed 1 night in Dec 2023

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Chunxiao

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel room is falling apart.need new door hardwar
My hotel room had issue after issue. Immediately after checking into my room I went to the front desk to say that the lock wouldn’t move and the door therefore wouldn’t close. The girl working at the front who was wonderful came and showed me I had to lift the lever to get it to work. When leaving in the morning the following day it took me almost 10 minutes to get the door closed doing it the way she said. There was an odd smell in my room the entire time. On my second nights stay I noticed it was coming from the water in the toilet, so I closed the toilet lid and door to the bathroom. I will add that I was staying alone for business and had no closed the door previously. When I woke up in the middle of the night to use the restroom I found that I was locked out of the bathroom completely. Such a nightmare as I had limited time to sleep and found that waiting for someone to unlock a bathroom door at 3am was not worth the time. Horrendous. I would never stay at this hotel again! Nice staff but the rooms need to be fixed!! Also nobody came to clean my room and the drawers in the night stands had crumbs. Definitely do not recommended.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ann

Stayed 2 nights in Dec 2023

10/10 Excellent

Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kreasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything
Stayed 2 nights in Dec 2023

2/10 Terrible

Roya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Batini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keith Jones on 2 Dec 2023
Thank you for the high ratings, please come back and visit our Springhill Suites!

10/10 Excellent

Dominador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Keith Jones on 2 Dec 2023
Thank you for your high ratings we appreciate your business!

6/10 Okay

Jesse

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness
The smell of the room semlt like mildew the carpet needs to cleaned or removed. I love the pet friendly environment.
Stayed 1 night in Nov 2023

10/10 Excellent

Arnold

Stayed 3 nights in Nov 2023

2/10 Terrible

Nigora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Keith Jones on 26 Nov 2023
Hello Jonathan,Thank you for your perfect score!

10/10 Excellent

Jarius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean. The staff were nice and friendly. Overall loved the hotel and will definitely come back again
Stayed 2 nights in Nov 2023
Response from Keith Jones on 26 Nov 2023
Hello Jarius, thank you so much for choosing our Springhill Suites! We pride ourselves in providing amazing customer service to our guest! Thank you once again!