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Reviews of Marble Waters Hotel & Suites, Trademark by Wyndham

3 out of 5
Marble Waters Hotel & Suites, Trademark by Wyndham
45 Kernan Boulevard, North, Jacksonville, FL

Reviews

6.6
Rating 10 - Excellent. 210 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 219 out of 1003 reviews" "
Rating 4 - Poor. 156 out of 1003 reviews" "
Rating 2 - Terrible. 160 out of 1003 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Sam

Travelled with family, Travelled with family and small children
Disliked: Amenities
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy carpets,stinking torn furniture
Stayed 2 nights in Apr 2024

2/10 Terrible

DIANA

Travelled with family
Disliked: Amenities
The furniture was garage sale cast offs. There was hair on the shower wall. The TV never worked and the WiFi only worked for minutes and then was dropped. The restaurant was not opened and no Continental breakfast. The carpeting in the hallways were grossly filthy. And upon leaving our neighboring travelers had similar complaints.
Stayed 1 night in May 2024

2/10 Terrible

Monkey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no free breakfast no hot tub or a hot Jacuzzi....
Stayed 1 night in May 2024

2/10 Terrible

Maurice

Liked: Staff & service
Disliked: Cleanliness
Room is smelling like a very strong smoke smell, we have to get ou of the room so fast and they don’t have no room available for us, someone went and spray it.
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024

2/10 Terrible

Marshell, Smyrna

Business traveller
Disliked: Cleanliness, staff & service, amenities
The hotel on the outside and the front desk is nice but when you make it to the rooms. It’s horrible. They have ripped chairs and furniture.
Stayed 1 night in Apr 2024

2/10 Terrible

Craig

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist was wonderful, however the lobby and furniture was shabby and worn, we get out of the elevator (one of two was working) and the carpets were stained, ripped and hadn’t been vacuumed. We open the door to the room, and the first thing we noticed was the chair was extremely worn. And they attempted to cover the damage by a dirty cover up. The next thing we noticed, was the black mold on the wall. We decided right there to leave and requested a refund. We are still waiting to hear back on that.
Stayed 1 night in Apr 2024

2/10 Terrible

Christoph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awful.
Stayed 3 nights in Apr 2024

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There nothing good about this stay at that property the host and people who work for them are rude 😔
Stayed 3 nights in Apr 2024

2/10 Terrible

Victor

This was by far the worst hotel I’ve ever stayed in. I checked out 45 minutes after getting to my room. The hotel is trash, worn furniture, rooms overwhelmed with bleach, pool was green, place smelt as soon as I walked in. The bed had pieces missing from the headboard, the desk chair was ragged and worn out. The windows curtains was broken, there was paint smudge on the wall. I will never stay in this hotel, I would rather sleep in my vehicle. The hotel is disgusting. I wish I was a way to give them less than one star.
Stayed 1 night in Apr 2024

2/10 Terrible

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, elevator broken , Poor customer service
Stayed 1 night in Apr 2024

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should not be carrying the Wyndham name. It may have been a Wyndham someday, but it is no more. Blinds were broken. Empty tissue box with one tissue on top of the tissue box holder so it looked like there were tissues. No toilet paper or very little. Very unfriendly at times. The price was right, but the hotel wasn’t.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cody

Stayed 1 night in Apr 2024

2/10 Terrible

La'queen

Disliked: Staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were very rundown..furniture in terrible shape. No hand soap in bath. Carpet stained. Mold on shower curtain. We were on 3rd floor and one of two elevators had button for 3rd floor missing so could only access using one elevator. Very disappointing to say the least.
Stayed 1 night in Mar 2024

6/10 Okay

Ed

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Dg

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horror movies should film here! To take the elevator to the 3rd floor, you had to get in one elevator and send it up, jump out,then push the up arror again, because 1st one didn't go to 3rd floor. The halls looked like they hadn't been vacuumed in 5 years. My a/c didn't work, but I was too afraid to call for help because it seemed i was the only one on the 3rd floor. Furniture was faux leather and it was peeling. Expedia should not give this one star, let alone 3.
Stayed 1 night in Mar 2024

4/10 Poor

Valerie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Manager followed us in her car while walking our service dog. And rudely questioning us what her abilities were for her service. Room had mold and stains everywhere. Floor, walls, ac vent. Elevator was missing buttons. Did not feel save staying here. Dinning room was permanently closed
Stayed 2 nights in Mar 2024

4/10 Poor

Larry

Disliked: Amenities, property conditions & facilities
Coffee maker broke, upholstery in dump conditions, elevator button broken, toilet handle broken, no soap in the bathroom, no personal laundry facilities. They’ve let a solid building go to ruin. Obviously no maintenance being done here and no amenities.
Stayed 2 nights in Mar 2024

2/10 Terrible

Thomas

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mekeya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay it was peaceful!
Stayed 3 nights in Mar 2024

6/10 Okay

Jim

Liked: Staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Stephone

Travelled with family
Disliked: Staff & service
Direct TV didn’t work the whole stay . The furniture was scratched up. Reported to front desk and no maintenance person came at all. Didn’t get the names but the management of this Hotel need to get a refresher training on Hospitality. In my profession I am an Auditor. This Hotel and some of the Staff would have failed. Sad part is I knew the Owner before he passed. He wouldn’t be Happy at All with the way This Hotel has went down .

2/10 Terrible

wesley

Stayed 1 night in Mar 2024

2/10 Terrible

Rick

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty, the chairs were destroyed. my guest had to be picked up and taken to a different hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
This facility does not have a restaurant on site.
Stayed 5 nights in Feb 2024

6/10 Okay

Timothy

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Rowena, Ocean Springs

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very run down on the inside, carpets dirty and the chair in the room was worn through on the armrests. Very out of date. Reception was very rude. The bed was ok and the sheets were clean. The parking lot was empty because there are only about 3 other guests at the hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tiffiany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Halene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Siyabend

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Hotel was great, bed and pillows were soft and comfortable. Room was spacious and clean. I will definitely stay there again next time I in Jacksonville
Stayed 1 night in Jan 2024

2/10 Terrible

John l

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Maiya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

William, abbeville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff would not allow me to check in at 1:57 am
Stayed 1 night in Jan 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked the chicken process was easy and the person behind the desk was nice and very honest. I asked specific questions that I kind of already had the answers to but he was very honest and saying that the amenities were not available such as the hot tub was out of service for the season and the restaurant was closed because they didn't have a chef. The room was big and the bathroom was even bigger.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
I hav
Stayed 1 night in Jan 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

David

Disliked: Property conditions & facilities
Basic no frills
I am not sure where to start. The place is falling apart rugs need repair and cleaning. The rooms were ok but in my room the wake call did not work two mornings in a row, or the microwave had to be replaced. No final bill said had to get it from hotels.com. The place was more like a motel 6.
Stayed 2 nights in Jan 2024

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Long in the tooth
Outdated worn and in desperate need of updates and repair. Smelled like mildew. Holes in carpet and once upon a time the tub was a jacuzzi which hadn’t been repaired. Marble floor in foyer and bathroom but very slippery in my handicap room. Also pool and hot tub closed out of season. In Florida?
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service
Hotel is decent, but needs better cleaning practices. We have stayed here multiple times due to price and convenience and every time there have been hairs in the bathtub. The bed seems clean though.
Stayed 1 night in Jan 2024

4/10 Poor

FRANK

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Lou Ann

Stayed 2 nights in Dec 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
TV and phone didn't work, so had to change rooms. Hotel is run down.
Stayed 1 night in Dec 2023

8/10 Good

BOOTH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a unique "vibe" (there's a classic car in the lobby) and I like staying there. I did once before because of the convenient location then on my next trip to the area specifically picked it again because it was safe, clean, great staff, decent room for a good price. I recommend this hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very dark at night and difficult to see if you are unfamiliar with the area. It needs a marquee!!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Jody

Disliked: Cleanliness, property conditions & facilities
Trash
Stayed 2 nights in Dec 2023

8/10 Good

bruce

Liked: Cleanliness, staff & service
Disliked: Amenities
Needs updating
Stayed 1 night in Dec 2023