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Reviews of Hyatt Regency Jacksonville

4 out of 5
Hyatt Regency Jacksonville
225 E Coastline Dr, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 722 out of 1229 reviews" "
Rating 8 - Good. 269 out of 1229 reviews" "
Rating 6 - Okay. 94 out of 1229 reviews" "
Rating 4 - Poor. 70 out of 1229 reviews" "
Rating 2 - Terrible. 74 out of 1229 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

john

Travelled with partner
The room was clean and comfortable. The staff was professional and friendly. The bar was nice.
Stayed 1 night in May 2024
Response from Ana on 23 May 2024
Dear John,We appreciate your feedback. It was a pleasure to host you during your stay in Jacksonville. We're glad to hear you enjoyed our hotel's cleanliness, the service provided by our team, the bar, and that you were comfortable. We hope to see you again soon!

10/10 Excellent

Reinaldo, Suwanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, close to nice bars, walkable streets! Highly recommended
Stayed 1 night in Mar 2024
Response from Ana on 21 May 2024
Greetings Reinaldo,We appreciate your excellent feedback. We are delighted that you enjoyed your stay and the convenience of our location. We hope to see you the next time you visit Jacksonville!

6/10 Okay

bryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Mortons on site was very nice. Food and Experience was legendary. No hot water in shower (only luke warm) Notified front desk and they sent maintenance while we were at supper. No improvement.
Stayed 1 night in May 2024
Response from Melinda on 16 May 2024
Dear bryan,Thank you for taking the time to review our property. We are so glad to hear you had a great experience at Mortons. Please allow me to apologize for the lack of hot water you experienced, we will be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Jacksonville Riverfront again soon for a better experience. Warm regards,Melinda

8/10 Good

Rachel

Liked: Cleanliness
Property was a little outdated but clean. Was super busy due to concert
Stayed 1 night in May 2024
Response from Candace on 17 May 2024
Dear Rachel,Thank you for your rating & review of our hotel. We hope you enjoyed your stay and the concert! We look forward to welcoming you again at Hyatt Regency Jacksonville Riverfront.Warm regards,Candace

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about especially the staff
Stayed 2 nights in May 2024
Response from Jamie on 15 May 2024
Dear Jessica,Thank you for your great review and rating for our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us, and to hear that our team left a positive impression on your stay experience. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the river walk right in front of the hotel and the dolphins swimming and playing in the river.
Stayed 1 night in May 2024
Response from Gale on 14 May 2024
Good afternoon, Dina,Thank you for such a kind review! We look forward to seeing you again in the near future.Warm Regards,

6/10 Okay

Scott

Travelled with partner
Liked: Staff & service
Everything looked old and worn. Outdated. Not impressed with the restaurants. No Coca-Cola products. Restaurants too expensive for what you get.Room looked outdated and dusty. Carpets need cleaning, tub old and rusting.
Stayed 2 nights in May 2024
Response from Brittney C. on 14 May 2024
Hello Scott,Thank you for sharing your experience with us. We are sorry to hear that you did not have a pleasant stay. This is not the experience we wish you to have. Your feedback will be shared with our management team as your review helps to directly impact your future stays. We hope to be able to welcome you back in the future.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brittney C. on 14 May 2024
Hi Christina,We appreciate your review. Thank you for your visit and we hope to see you again soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Amenities
Everything
Stayed 2 nights in May 2024
Response from Jamie on 13 May 2024
Dear Susan,Thank you for your great 5/5 rating for our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

albert c

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brittney C. on 14 May 2024
Hello albert c,Your awesome 5-star rating is much appreciated. We are thrilled to learn that you had a great experience, and we look forward to your future stays with us.

6/10 Okay

Deb

Travelled with partner
Disliked: Staff & service
The staff lacked a friendly persona. At checkout, the printer was broken and a receipt was supposed to be emailed, but was never received. If you have the stature of a preschooler then you should have no problem using the toilet in the room; otherwise, ask for a handicap accessible room. Morton's was exceptional for dinner.
Stayed 1 night in May 2024
Response from Tieysha on 12 May 2024
Hello Deb,Thank you so much for your rating as well as your feedback. We are so sorry to hear that our staff laced a friendly persona, you didn't receive your emailed receipt, and that the toilet seat in your room didn't meet your expectations. We are so grateful to hear that Morton's dinner was exceptional. We hope we will have the pleasure of welcoming you back to Hyatt Regency Jacksonville Riverfront in the future.Best Wishes,

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The parking spots in the detached parking garage are very narrow. Difficult parking a compact SUV. Also, the rate to use the garage is $30 per day, which I believe was overpriced for the tight spacing.
Stayed 1 night in May 2024
Response from Shelly on 9 May 2024
Hello Crysta! Thank you for taking the time to review your stay with us. We do apologize for the issues you described with the parking. We will be sure to share your comments with our upper management. We appreciate the insights and feedback, and we hope to have the opportunity to welcome you again soon. Warm Regards Shelly

10/10 Excellent

Cayla, VIDALIA

Stayed 1 night in May 2024
Response from John on 8 May 2024
Hello Cayla,Thank you for adding this review of our Hyatt Regency Jacksonville. I am glad you liked our property. I hope you can visit again.Best Regards,John

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Betsy on 7 May 2024
Dear Annette,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

2/10 Terrible

Vrundaben

Stayed 1 night in Apr 2024
Response from Rebecca on 7 May 2024
Hello Vrundaben,Thank you for your feedback regarding your recent stay at Hyatt Regency Jacksonville. If you would like to discuss your experience further feel free to reach out to us on social channels.Warm regards,Rebecca

2/10 Terrible

Sara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Where do I start. We stayed here for the Luke Combs concert. We checked in and discovered upon entering the room that the A/C wasn’t working. After calling the front desk and talking to the people who stayed in our room the night before we discovered the A/C had been broken then, and they still put us in that room. It was 80 degrees in there at 4 pm. They finally came and “fixed it” after 8 pm. We went down to the tavern for dinner - just don’t. The service was AWFUL. Nonexistent awful. Good luck getting an elevator. Checking out we had to wait for 3 elevators. 45 minute wait to get coffee in the morning. Don’t even get me started on the parking situation. We waited 45 minutes to get out of the parking garage. From check in to leaving the parking garage, the service was nonexistent. The manager did comp part of our stay but you literally could not pay me to stay here again.
Stayed 1 night in May 2024
Response from Jamie on 6 May 2024
Dear Sara,Thank you for taking the time to review our Hyatt Regency Jacksonville. We sincerely apologize for the multiple issues you encountered during your stay with us. Rest assured; we will address these issues with our team to ensure that similar incidents do not occur in the future. Your feedback is valuable to us, and we will use it to make improvements to our services and facilities. We hope you'll consider staying with us again, we truly hope to have the opportunity to provide you an enhanced stay experience in the future.Warm regards,Jamie

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jamie on 6 May 2024
Dear Jaime,Thank you for taking the time to leave our Hyatt Regency Jacksonville a perfect 5/5 rating! It was a delight to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie on 6 May 2024
Dear Ken,Thank you for your great 5/5 rating for our Hyatt Regency Jacksonville. We were glad to see that you enjoyed your stay with us! We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

BRANDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, quiet, very clean. Beautiful River view
Stayed 1 night in May 2024
Response from Tania on 5 May 2024
Hello BRANDY,Thank you for the 5-star feedback. We are happy that you loved how convenient, clean and quiet the hotel was during your stay. We hope to have the opportunity to have you as a guest with us again.Warm regards,Tania

10/10 Excellent

Sheryl, Ventura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, nice size rooms, good location
Stayed 1 night in Apr 2024
Response from Tania on 2 May 2024
Hi Sheryl,Thank you for the 5-star rating. We are happy to hear that the location was good, the rooms were nice & clean, and the staff was friendly. We appreciate you for choosing Hyatt Regency Jacksonville Riverfront.Best wishes,Tania

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the view overlooking St. John’s River. It was very quiet and the staff was very friendly. The only negative thing was the parking price of $29 overnight. It was very expensive to park at tue parking garage.
Stayed 1 night in Apr 2024
Response from Ana on 30 Apr 2024
Dear Maria,Thank you for your feedback. It was a pleasure to have you as our guest during your stay in Jacksonville. We're glad you enjoyed your time with us, and the service provided by our staff. We hope to see you again!

4/10 Poor

Eric, Clermont

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We’ve stayed there before to see Hamilton during covid. Fast forward a few years and this hotel and the surrounding area is taken a huge nose dive. It took 10 minutes for the shower to heat up, the sink was clogged, and the hall ways smell like pot. Walking around the hotel you will encounter homeless people and low lighting. We will never stay there again, and will never recommend this place.
Stayed 1 night in Apr 2024
Response from Laura on 29 Apr 2024
Dear Eric,We are so sorry to hear of your negative experience and would like the opportunity to discuss this with you further. Please reach out to us on our social or chat channels for further assistance. We hope to hear from you soon. Best regards,

6/10 Okay

Ashley

Liked: Cleanliness, property conditions & facilities
Why would you only offer shampoo conditioner and body wash that all have nuts in them when 1 out of 7 people have a nut allergy. Almost killed my daughter.
Stayed 1 night in Apr 2024
Response from Melinda on 27 Apr 2024
Dear Ashley,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media (e.g. X (formerly Twitter), Facebook, Instagram) or chat channels. We hope to have the opportunity to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my second stay here in Jacksonville- will definitely be back as needed.
Stayed 1 night in Apr 2024
Response from Melinda on 20 Apr 2024
Dear Marie,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was awesome. Thank you Joy from the front desk.
Stayed 3 nights in Apr 2024
Response from Melinda on 18 Apr 2024
Dear Willaim,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and that you received awesome customer service from Joy. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

10/10 Excellent

Wes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Stay!!
Stayed 1 night in Mar 2024
Response from Betsy on 7 May 2024
Dear Wes,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt your stay at our hotel was awesome. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Quetina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view
Stayed 1 night in Apr 2024
Response from Jamie on 8 Apr 2024
Dear Quetina,Thank you for your great 5/5 rating and review of our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

8/10 Good

STEPHEN

Stayed 1 night in Apr 2024
Response from Janet on 26 Apr 2024
Dear Stephen,Thank you for taking the time to rate our property. We are pleased to know that overall, you had a good experience. We hope to welcome you back to our Hyatt Regency Jacksonville Riverfront again soon.Warm regards,

2/10 Terrible

Sameer

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
See above
Stayed 1 night in Mar 2024
Response from Melinda on 3 Apr 2024
Dear Sameer,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Terri

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Riverwalk area is peaceful and relaxing. Our family members enjoyed the electric scooters and got around the local area that way. The hotel staff was exceptionally friendly and helpful. We slept well, nice facilities, and we enjoyed the rooftop pool. It is dog friendly as well.
Stayed 2 nights in Mar 2024
Response from Michelle on 1 Apr 2024
Dear User, Thank you for your feedback. We are glad to see everything went well and exceeded your expectations. From the Pool to the pet friendly policy. We thank you for sharing your feedback. We hope to have the opportunity to welcome you again the next time you are in the area. Best Regard

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Travis on 31 Mar 2024
Hello Holly!Thank you for taking the time to provide your review of our hotel. It is great to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis

10/10 Excellent

Liezel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer services
Stayed 1 night in Mar 2024
Response from Travis on 31 Mar 2024
Hello Liezel!Thank you for taking the time to write your review of our hotel. We are glad to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Rebecca on 28 Mar 2024
Hello Steve,Thank you for your feedback and recent stay at Hyatt Regency Jacksonville. It was our pleasure to welcome you. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Jamie on 25 Mar 2024
Dear Michael,Thank you for your great review of our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest the next time you are visiting Jacksonville!Warm regards,Jamie

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lobby and restaurants are great, but the rooms are lacking. The beds were not very comfortable and the linen was scratchy. Walls were paper thin and you could hear every person talking outside in the hall.
Stayed 2 nights in Mar 2024
Response from Lindsey on 22 Mar 2024
Dear Jenna,Thank you for your feedback. We are happy to hear you enjoyed the lobby and restaurants. Sorry to hear that the beds were not comfortable, and you had noise issues. We would love to welcome you back for a better experience in the future! Best Wishes

10/10 Excellent

Leticia

Liked: Property conditions & facilities
Very clean
Stayed 3 nights in Mar 2024
Response from Betsy on 21 Mar 2024
Dear Leticia,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was very clean. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

2/10 Terrible

John

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Arrived at property and could not shower. Very little water pressure. Flow 2” from the wall at best. Decided to carpet clean at 7am in the hallway. Left dryers on in hallway until 10pm. Couldn’t adjust temp of thermostat in my room up or down. Charged $18 for one toothpaste and $30 for one razor. Area around hotel is not good at all. Yikes. Restaurant staff was great.
Stayed 3 nights in Mar 2024
Response from Betsy on 21 Mar 2024
Dear John,Thank you for the feedback. We regret to hear you had a bad experience due to issues with your room. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 1 night in Feb 2024
Response from Melinda on 22 Mar 2024
Dear Troy,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
The hotel’s amenities are great but the rooms could use some servicing. Upgrade the towels, pillows and the in room amenities.
Stayed 4 nights in Mar 2024
Response from Brittney C. on 19 Mar 2024
Hi Laurie,Thank you for taking the time to leave your review. We appreciate you for staying with us and we hope to get the opportunity to welcome you again in the future.

10/10 Excellent

Lidubina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people in the lobby are so nice and the restaurante to
Stayed 1 night in Mar 2024
Response from Brittney C. on 19 Mar 2024
Hello Lidubina,Thank you for your 5-star rating. We are delighted to hear that you enjoyed our staff. Thank you for dining with us and we hope to see you again soon.

10/10 Excellent

Holly

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I stay here every time I come to Jacksonville. Quite disappointed this time around with the cleanliness of the room. There was leftover food in the mini fridge that absolutely reeked, there were multiple strands of hair stuck to the wall in the bathroom, and stains on the bedspread. This hotel is a great location and has otherwise great amenities but this was definitely not a great stay this time around.
Stayed 1 night in Mar 2024
Response from Lindsey on 17 Mar 2024
Hello Holly,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Melinda on 16 Mar 2024
Dera keith,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

6/10 Okay

Clark

Travelled with partner
Disliked: Cleanliness
The hotel charges 4 star prices and delivers 1 star cleanliness. Finding hairs in the bedsheets was almost enough to have me looking for another hotel. Fortunately there were two beds and the second one seemed clean. It was late and I didn’t want the hassel of complaining to the desk clerk.
Stayed 1 night in Mar 2024
Response from Brittney C. on 13 Mar 2024
Hi Clark,Thank you for taking the time to leave your review. We are sorry to learn of your experience. We would like to properly address this. Please reach out to us on our social media or chat function for further assistance. Thank you.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the snacks, softdrinks & delicious breakfast options on the Regency club floor. My room was clean, quiet, comfortable beds & quality bedding. Great water pressure on shower. The river view spectacular. Highly recommend.
Stayed 1 night in Mar 2024
Response from Lindsey on 12 Mar 2024
Dear Theresa,Thank you for your feedback. We are overjoyed your stay was outstanding! It is fantastic you had a great experience staying with us and you liked our great location. We are happy to hear you enjoyed the snacks, drinks and breakfast in the Club! Thank you for staying with us! We hope to have the pleasure of welcoming you back in the future! Warm Wishes

4/10 Poor

Darin

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Whole hotel was kept freezing, the room itself was freezing and they give you the equivalent of 3 sheets for bedding. We tried to use the heater in the middle of the night but it omitted a terrible burn smell that irritate our sinuses the entire night. The heater also wouldn't go above 71.2. Based on the rooms I'll never stay at this property again. Service was good at the Tavern restaurant, check in was a little bit lacking (lackluster attitude).
Stayed 1 night in Mar 2024
Response from Brittney C. on 12 Mar 2024
Hi Darin,Thank you for taking the time to leave your review. We are sorry to learn of your experience with the temperature and heater in your room. We would love the opportunity to assist you further with your feedback. Please contact us on our social media and or chat functions for further assistance. Thank you.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegantly appointed and very friendly accommodating staff. Great gym and pool.
Stayed 2 nights in Mar 2024
Response from Melinda on 9 Mar 2024
Dear Jeffrey,Thank you for taking the time to review our property. We are so glad to hear you found our hotel elegantly appointed and that our staff was friendly and accommodating. We are also glad you enjoyed the pool and gym. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

8/10 Good

Rick, North Hills

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 713 has peeling paint in shower and both drains are slow to drain. Also why not use fitted sheets? Plain sheets simply come off after one night…
Stayed 2 nights in Mar 2024
Response from Christi on 8 Mar 2024
Hello Rick, thank you for taking time to share feedback on your recent stay at Hyatt Regency Jacksonville Riverfront. I am sorry to hear that the room and bathroom were not up to expectations. We are constantly trying to update and improve guest experience. We look forward to your future stays with Hyatt. Best Regards, Christi

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever we go to Jacksonville for a show or other special event, we like to stay over to make a mini-vacation of it. Our favorite place to stay is The Hyatt. It’s convenient to theaters and football stadium as well as concert venues. There are good dining options inside and outside of the hotel. River view rooms are excellent. It’s a well-managed and comfortable property.
Stayed 1 night in Mar 2024
Response from Janet on 8 Mar 2024
Dear Susan,Thank you for the fantastic review and rating you gave our Hyatt Regency Jacksonville Riverfront! We are excited to hear we are #1 on your favorites list! We are pleased to hear you like our convenient location to all the sports events, concert venues and theaters. We appreciate your kind words about our well-sorted full service hotel and well-managed and comfortable property. It is fantastic to hear you enjoy our river view rooms. We look forward to welcoming you back for another stay. Warm regards,

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but close to seedy part of Jacksonville.
Stayed 1 night in Mar 2024
Response from Laura on 3 Mar 2024
Dear Michael,Thank you for taking the time to share you feedback. We are happy to hear that your stay with us was enjoyable. Please know that we do have measures in place to ensure your comfort and safety, as those are our top priorities. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Monique

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel itself is loud. Not good for light sleepers. Dinning was terrible. Could not get service after seated in 2 restaurants. Staff looked at you and walked away
Stayed 1 night in Mar 2024
Response from Janet on 2 Mar 2024
Dear Monique,Thank you for taking the time to provide feedback on your recent stay at our Hyatt Regency Jacksonville Riverfront. We are disappointed to hear about your dining experience and the loud noise. We strive to provide excellent service and a quiet and comfortable stay experience. Please accept our apologies for failing in this regard. If you would like to share more about your experience with us, please reach out to us on our social media or chat channels. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. Warm regards,