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Reviews of Hampton Inn Jacksonville I-10 West

2.5 out of 5
Hampton Inn Jacksonville I-10 West
548 Chaffee Point Blvd, Jacksonville, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 381 out of 600 reviews" "
Rating 8 - Good. 170 out of 600 reviews" "
Rating 6 - Okay. 28 out of 600 reviews" "
Rating 4 - Poor. 12 out of 600 reviews" "
Rating 2 - Terrible. 9 out of 600 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent customer service and clean rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff great breakfast
Stayed 2 nights in May 2024

10/10 Excellent

Cherelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent Tatyana was amazing
Stayed 1 night in May 2024

8/10 Good

Desi

Liked: Cleanliness, staff & service, property conditions & facilities
The property is conveniently off major thoroughfare. It was clean with walkable access to dining and shopping locations.
Stayed 2 nights in Apr 2024

10/10 Excellent

Missy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I brought my grand daughters to Jacksonville for a family function. The staff went above and beyond to help us in any manner they could. Honestly this was the BEST STAY I have ever had!!! They all need a raise and a bonus!!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Jerri

Travelled with family
Liked: Cleanliness, staff & service
In the room, it was hot. And I feel that the property could use some updating.
Stayed 1 night in Mar 2024

10/10 Excellent

Steve, Minneola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable stay
Stayed 1 night in Mar 2024

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to stay at a Hampton. The rooms are nice and clean and the continental breakfast is better than any other hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. Nice large bathroom counters. Beds were comfortable. Rachel at the front desk was very friendly, welcoming and capable.
Stayed 1 night in Feb 2024

10/10 Excellent

April

Stayed 1 night in Feb 2024

10/10 Excellent

Edith

Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Stayed 1 night in Feb 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Especially liked the shampoo, conditioner, shower gel and lotion bottles that were provided. The breakfast was amazing! The towels were soft and fluffy. Staff was so inviting. Really enjoyed staying here. Definitely will be back!
Stayed 3 nights in Jan 2024

6/10 Okay

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So So Experience
Stayed one night at this location and facility outside was clean and front desk person was exceptional! Problems we experienced was bed was hard, pillows were very thin and lacked support, toilet in our room was clogged and did not clear, morning breakfast was lackluster with the eggs having no flavor and other items like sausage links were cold. We normally have no issues with Hampton Inn but this location was not one of the better hotels that we have become accustomed to.
Stayed 1 night in Jan 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Mattress Time.
This is about the 4th time we've used this location. Seems the mattresses could use a refresh, very lumpy and low spots worn in. The team is awesome, Rachel greated us and remembered us from our Christmas visit. She's very warm and inviting as are all the desk crew. I think we will probably try a newer property next time. We visit this area about every other month and sleep comfort is important
Stayed 2 nights in Jan 2024

8/10 Good

James

Liked: Cleanliness
Ran out of Washcloths?
This location is always fairly decent. It seems to be an older property but maintained well. Staff os awesome for the most part. Beds are a bit soft and they didn't have washcloths when they changed oyr linens and towels? Poor execution of a basic amenity.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great visit. Entire staff super friendly and helpful. Room was spotless and bed was comfy.
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Brenda

Warm welcome!
Stayed 1 night in Nov 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't get WiFi!
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was in great condition.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful! Clean facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The air conditioning unit in our room was very loud. It woke me up at night when it kicked on.
Stayed 1 night in Oct 2023

10/10 Excellent

Theyo

Stayed 1 night in Sep 2023

10/10 Excellent

Haley

Stayed 1 night in Sep 2023

8/10 Good

Alice

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 1 night in Jul 2023

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jax Review
We were in town for a family member's memorial service. Several other family members were also there. Everything concerning the hotel, from check-in to room cleanliness to the breakfast buffet was excellent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and attentative. Their food was excellent and everything was very clean. I felt safe there.
Stayed 2 nights in Jul 2023

10/10 Excellent

Denise

Stayed 1 night in Jul 2023

8/10 Good

Bernard

Stayed 1 night in Jul 2023

10/10 Excellent

Jasmine

Stayed 1 night in Jul 2023

10/10 Excellent

thomas

Stayed 1 night in Jun 2023

6/10 Okay

Ofelia

Travelled with family
Liked: Staff & service
The toilet wouldn’t flush
Stayed 1 night in Jun 2023

8/10 Good

Adrian

Stayed 2 nights in Jun 2023

10/10 Excellent

Debra, Hardeeville

Liked: Cleanliness, staff & service, property conditions & facilities
I was allowed to check in early. Staff was very nice
Stayed 1 night in Jun 2023

10/10 Excellent

Brenda, N Venice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff helpful and friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Zac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great awesome GM
Stayed 4 nights in Jun 2023

10/10 Excellent

Robert Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Jun 2023

8/10 Good

Dru

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Room was basically ok but could use a deep cleaning and better quality repairs. Not much of a choice in tv channels. Staff was very good
Stayed 3 nights in Jun 2023

10/10 Excellent

Cassandra, Fort Bragg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having restaurants close by. Also, enjoyed my stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Highly don’t recommend this hotel. You’ll be intrigued by the unusual late night visitors
Stayed 1 night in Jun 2023
Response from GM on 5 Jun 2023
Hi Christopher, I was disappointed to see your comment concerning your stay. I'm not sure if you can see other reviews on this post but I have received 10/10, 5/5 for our property and accommodations from other guests. What exactly did you encounter during your stay as to make this review as I am not aware of "unusual late night visitors" and apologize that you experienced this.

10/10 Excellent

Crystal

Stayed 1 night in May 2023

10/10 Excellent

Alice

Stayed 1 night in May 2023

10/10 Excellent

Barkat Ali, Franklin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Breakfast and parking
Stayed 1 night in Apr 2023

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jane

Stayed 1 night in Mar 2023

10/10 Excellent

steve

Stayed 1 night in Mar 2023

10/10 Excellent

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast, parking could be better, but the rooms and staff were amazing
Stayed 4 nights in Feb 2023