I stayed at Quality Inn in Jackson, MI. What a bad experience. First, I tried to check in at 2:57 and was told check in was at 3. Then, when I did check in; my key card did not work. The young woman who checked me in opened the door for me. I was able to get in when I came back from supper. The light switch at the door of the room does not turn anything on. The mattress is not very good. So when I got up and planned to take a shower, ZERO hot water. Continental breakfast is a joke! I couldn't get back into the room so a guest tried to help me. He told me, in Spanish, that the workers were upstairs. So I went looking for them. When I found them I was told I shouldn't be there and should have called from the desk phone. They wanted me to go back down and call. I ask for help getting into my room and was told they would be there in a minute. Mind, I had been trying to get into my room for about 10 minutes. I then made a HUGE mistake which is not like me, but I said, then get your butt down there and open my door. Her mother told me to not use that kind of language and threatened to call the cops on me. What a horrible experience! Please spend the money and stay somewhere decent!