Lobby

Reviews of Baymont by Wyndham Jackson/Ridgeland

2.5 out of 5
Baymont by Wyndham Jackson/Ridgeland
5709 I 55 N, Jackson, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 287 out of 600 reviews" "
Rating 8 - Good. 142 out of 600 reviews" "
Rating 6 - Okay. 70 out of 600 reviews" "
Rating 4 - Poor. 44 out of 600 reviews" "
Rating 2 - Terrible. 57 out of 600 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rodolfo

Travelled with family
Disliked: Cleanliness
We arrived at 2am, the only two things we wanted were shower and sleep. The hot water didn’t work. When at the front desk and the lady said you need to let the water run for a while before. I let the water run for 10 min, and no hot water. 7am woke up and when to the front desk, another lady said the hot water tank broke the day before and they were fixing and the next couple of hours. I know things happens but they should inform as soon as we arrived and not telling us to do some thing knowing that there is problem to be fixed.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Rodolfo,We apologize for any inconvenience you experienced during your stay. We appreciate your understanding regarding unexpected maintenance issues and regret the impact this had on your visit. Your feedback will be shared with our team to ensure prompt communication of any such occurrences in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience.

4/10 Poor

leah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Every time you leave out the key card needs to be re-registered or it won't open the door. The rooms are small unless its just 2 people. They have no cots or couches to accommodate 3 people. They offer breakfast but its the same everyday and the first day they had no breakfast meat.
Stayed 4 nights in May 2024
Response from Manager on 24 May 2024
Hello leah,We appreciate your feedback on the key card system and room size. We aim to provide comfortable stays for our guests within our room capacity. We encourage guests to reach out to us directly to discuss any specific accommodation needs. Thank you for bringing the breakfast inconsistency to our attention; we will review this with our team.

10/10 Excellent

Helewee, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
It was a total Vibe
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Helewee,We are thrilled to hear that you enjoyed your stay and experienced a great vibe during your time with us. Your positive feedback is truly appreciated, and we hope to welcome you back again soon for another fantastic experience at our hotel.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice, clean facility. It is definitely aging as there was something going on with the bathroom counter. But was still overall clean and comfortable
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Kimberly,We appreciate your feedback and are glad you found our facility clean and comfortable. We value your comments on the bathroom counter and will address this promptly to ensure a pleasant stay for future guests. Thank you for choosing to stay with us.

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant place to stay.
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Clark,We are delighted to hear that you enjoyed your stay with us. Positive feedback like yours motivates us to continue providing excellent service. Should you have any suggestions for improvement, please feel free to share them with us.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for a night
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Leslie,Thank you for choosing to stay with us! We appreciate your feedback and are pleased to hear you had a good stay. Should you have any future concerns or feedback, please don't hesitate to reach out to our management team.

8/10 Good

Rabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price I paid. 😊
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Rabina, We're delighted to hear you found value in your stay. We strive to offer competitive pricing without compromising on quality. Thank you for choosing our hotel for your trip. Safe travels and we hope to welcome you back soon.

2/10 Terrible

Andriy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms everywhere, non friendly concierge, thin walls, noisy because near highway.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Andriy, We appreciate your feedback and regret to hear about your experience. Our team values guest satisfaction and will address these concerns moving forward. Your comfort is important to us, and we apologize for any inconvenience caused during your stay.

6/10 Okay

Yolanda

Business traveller
Liked: Staff & service
The check in staff ladies were wonderful. At the time of my stay, it’s a Wyndham property. There were delicious cookies at check-in (Monday - Thursday). The lobby is nice. Daily breakfast is available. The rooms were ok but the bathrooms were dirty and need renovating. Bring shower shoes. It’s a decent property for a short stay.
Stayed 2 nights in Mar 2024
Response from Manger on 16 May 2024
We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us with any feedback you might have so we can improve. We hope to welcome you back in the future.

2/10 Terrible

veronica

After notifying the staff of my late arrival I was assured my room was guaranteed. But after the arrival it was no longer available. It was late and I had no place to stay. As I was coming from another state for a Graduation. Not happy.
Stayed 2 nights in May 2024
Response from Manager on 11 May 2024
Hello veronica,We sincerely apologize for the inconvenience you experienced with your room availability. We encourage you to reach out to our management team directly to discuss your specific situation further. Your feedback is valuable to us as we strive to improve our services.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and staff
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello james,We are delighted to hear that you enjoyed our room and found our staff helpful. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked location; too many cigarette butts around outsides; bathrooms unkept!
Stayed 3 nights in May 2024
Response from Manager on 10 May 2024
Hello Kenneth, We appreciate your feedback and will address the cleanliness of our grounds and bathrooms. We strive to provide a pleasant environment for all our guests. Thank you for bringing this to our attention.

8/10 Good

Judi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lean hotel for the price
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Judi, We appreciate your feedback on our affordable accommodations. Our team strives to deliver value to all our guests. Should you have any further comments or if there is anything we can improve upon, please don't hesitate to reach out. Thank you for choosing to stay with us.

10/10 Excellent

SESHAGIRI DEV, MOORPARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is good.
Stayed 3 nights in May 2024
Response from Manager on 7 May 2024
Hello SESHAGIRI DEV,We are pleased to hear that you had an overall good experience during your stay with us. It is always our goal to provide a positive and enjoyable stay for all our guests. If you have any further feedback or suggestions for us, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

2/10 Terrible

YERINE S.

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello YERINE S., We're sorry to hear about your experience. Please reach out to us directly so we can address any concerns you may have. We value your input and would like the opportunity to make it right for you.

8/10 Good

CHUN CHI

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Hello CHUN CHI, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Deborah, Norton Shores

Travelled with family
Disliked: Staff & service, property conditions & facilities
Several issues- Partying next door in connecting room. Complained to staff along with other customer. Door access had known issue and could not get in for 10 minutes. Asked to be moved to another room.
Stayed 3 nights in May 2024
Response from Manager on 6 May 2024
Hello Deborah,We appreciate you bringing these concerns to our attention. Our team strives to address noise disturbances promptly, and we apologize for any inconvenience caused by the door access delay. Your feedback will be shared for improvement opportunities.

10/10 Excellent

Tosha, Benton Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight for a graduation, it wasn’t bad. Bkfst was good the Staff was superb. No pool at the time open, but we had a good time with family. They were so helpful the Front desk was exceptional, we came early and they were truly trying to accommodate us, although it was full we were able to get a early- check in. Thank you ladies so much, when I say friendly and helpful I loved it. They couldn’t help that the door to or room was hard to open and get into.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Tosha,Thank you for sharing your experience with us. We're thrilled to hear you enjoyed our breakfast, superb staff, and accommodations with your family. Our team always strives to provide exceptional service like early check-ins. Your feedback about the room door will be shared with our maintenance team for improvement. We appreciate your kind words and hope to welcome you back in the future.

4/10 Poor

Leonardo, Pace

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were extremely friendly. The hotel was a bit dated, which would be less noticeable if the room/bathroom was clean.
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Leonardo,We appreciate your kind words about our staff. We have taken note of your feedback on the room's cleanliness and will pass this on to our housekeeping team for review and improvement. Thank you for sharing your thoughts with us.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Lynn,We're delighted to hear you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

I-Ting, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little old, but nice room
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello I-Ting, We appreciate your feedback on our room. Your comments will help us improve our guest experience for the future. Thank you for choosing to stay with us.

2/10 Terrible

Rafael

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Rafael,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to our team to provide more details about your stay so we can address any concerns you may have. We value your perspective and hope for the opportunity to make things right.

8/10 Good

Laura, Reno

Stayed 1 night in Apr 2024
Response from Manager on 22 May 2024
Hello Laura, We appreciate you choosing to stay with us and hope you had a wonderful time at our hotel. If you have any suggestions or concerns, please don't hesitate to reach out to us directly so we can address them accordingly.

6/10 Okay

Todd

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were very welcoming.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Todd,We are pleased to hear that you found our staff welcoming during your stay. Your positive feedback is appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Kevin,We're glad you enjoyed your stay with us! Please don't hesitate to share any feedback with us for future improvements. We hope to welcome you back soon!

10/10 Excellent

Gloria

Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Gloria,We're amped to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. Hope to welcome you back soon!

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were helpful
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Gloria,We're delighted to hear that our staff provided you with great assistance during your stay. Our team takes pride in offering excellent service to all our guests. If you have any further feedback or need assistance, please don't hesitate to contact our management team.

8/10 Good

Auston

Liked: Staff & service
Staff was great
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Auston,We are delighted to hear that you found our staff to be exceptional during your stay. Our team takes pride in providing excellent service to all our guests. We appreciate your feedback and hope to welcome you back again in the future.

2/10 Terrible

Keisha

Liked: Cleanliness
Disliked: Staff & service, amenities
The most part of my stay was okay at the beginning; however, I had an issue with a housekeeper entering my room while I was gone without letting me know she was going to clean that day. Please, be vigilant of some of the sly housekeepers. On a positive note, Cassanna, (Front desk staff) was the only one that carried herself with professionalism. She’s personable and never had a bad attitude. Great interpersonal skills.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Keisha,We appreciate your feedback regarding the housekeeper and commend Cassanna for her professionalism and interpersonal skills. Your comments have been noted, and we strive to ensure all staff members uphold our guest service standards moving forward.

4/10 Poor

Douglas Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold around tub. Otherwise not bad
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Douglas Scott, Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team. Our goal is to provide a comfortable stay for all our guests and we regret to learn that your experience did not meet your expectations. We hope to have the opportunity to welcome you back in the future for an improved stay.

6/10 Okay

Yolanda

Business traveller
Exterior & Lobby areas of the property are well maintained. Most of the staff are nice. The phones did not work in the rooms. The sleeping quarters are good but the bathroom needs renovation! I had standing water when I showered & the tub was rusted & gross. I asked to be moved but the manager declined even after other guests had checked out and rooms were available. The manager was rude. When I was telling him about the standing water & missing bulbs in the hallway, he said he only wanted to know what was wrong with the room I was in. The manager said because the dirty tub had “swirl” proved there was drainage. I took videos & pictures of the grossness. Overall, the property is good if you get a good room. There are delicious cookies & beverages at check-in : Monday - Thursday). Daily hot breakfasts are also available.
Stayed 6 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Yolanda,Thank you for your detailed feedback. We are delighted to hear you enjoyed our well-maintained exterior and lobby, as well as our friendly staff. We appreciate your comments on the room and bathroom, and we apologize for any inconvenience. We encourage you to share your concerns directly with our management team for further assistance. We hope you will consider staying with us again for an improved experience.

8/10 Good

Steven, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
Property was better than expected with only needing a bit of work on the shower in the bathroom
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Steven,We appreciate your feedback on your recent stay. Your comments about the shower have been noted for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back soon.

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Front desk woman appeared to be sick, coughing a lot. She shouldnt have been there! Hotel was very inconvenient to get to, coming from the south and then getting back on the road the next morning, going north! Otherwise, it was a decent hotel!
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Jeff, We appreciate your feedback and apologize for any inconvenience you experienced. We strive to provide a comfortable stay for all our guests. Your comments have been noted and will be shared with the team for improvement. Thank you for choosing our hotel and we hope to welcome you back in the future.

8/10 Good

Laurie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean and comfy. Dee at the front desk is very nice. The wifi was not the best. It is near the highway so it was a little loud. If you don’t hold onto the room door until it closes it slams shut and it’s very loud so if others in the hallway are not considerate it can be annoying.
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Laurie, We are pleased that you found our rooms clean and comfortable, and we will pass your compliments onto Dee at the front desk. We regret to hear about the wifi and noise disturbance near the highway; your feedback will be shared with our team. Thank you for bringing the door issue to our attention, we will review this for opportunities to enhance our guest experience.

2/10 Terrible

Brittany

Travelled with family, Business traveller
The staff was rude and the rooms were nasty I will never stay there again
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Brittany, We regret to learn about your experience and take your feedback seriously. Our team aims to provide exceptional service, and we will address your concerns with the staff and housekeeping departments for improvement. We appreciate your input and hope you reconsider staying with us in the future.

10/10 Excellent

Shakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Shakia,We are pleased to hear that you had a positive experience at our hotel. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

6/10 Okay

Deena

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beds small. Bathroom door did not close, toilet was loose and moves when sat upon. Supposed to be a queen bed but was double.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Deena, We appreciate your feedback and apologize for any inconvenience you experienced. Your concerns will be shared with the relevant departments for further review. We strive to continually improve our services and accommodations for all guests.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient property right off the frontage road. Property is well maintained & safe. They include daily breakfast, delicious cookies & fresh beverages! I was impressed. The main lobby was also nice. I appreciated the microwave & refrigerator. The bathroom could use an update but overall, I was very pleased with the hotel, the staff & my stay.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Yolanda,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, well-maintained property, and complimentary amenities. We strive to provide a comfortable stay for all our guests and are pleased that you found our staff and facilities to your satisfaction. Your feedback regarding the bathroom will be noted for future considerations. We hope to welcome you back in the future.

8/10 Good

Vikki

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Vikki, We appreciate your feedback and will strive to improve. Our team is here to address any concerns you may have. Thank you for staying with us.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Antonio,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments have been noted, and we will address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Kwaski

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Kwaski,We're thrilled to hear you had an excellent stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Rodriguez

Travelled with family and small children
Liked: Staff & service
It’s was a good stay for me and the kids; we spent more time out shopping in the local area; however during night time; it was loud music playing from the parking lot, right by our room, other than that, the stay was good
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Rodriguez,Thank you for sharing your feedback with us. We're glad you enjoyed your stay for the most part and that our location was convenient for your shopping needs. We apologize for any inconvenience caused by the noise from the parking lot. Your comments are valuable to us for future improvements.

8/10 Good

Laura, Princeton

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Laura, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Melissa

Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Melissa, We appreciate you choosing our hotel for your stay! Should you have any specific feedback you'd like to share, please feel free to reach out to us. We value your input and hope to welcome you back soon for an even better experience.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Kyla,We are glad to hear you enjoyed the location of our hotel. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a blessing! We stayed at several other hotels on our road trip that were DREADFUL, and this night was a real blessing. Everything was new and clean and comfortable. The bathroom was spacious and spotless and had Dove brand products that smelled amazing. The beds were DELIGHTFUL and we didn't want to get up in the morning. The staff were friendly and cheerful and clearly enjoyed their jobs. A great value for the price; I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Stephanie,We are thrilled to hear that you had a positive experience during your stay with us! Our team takes pride in providing a clean and comfortable environment for our guests. It's wonderful to hear that you enjoyed the amenities and had a good night's rest. We appreciate your feedback and look forward to welcoming you back on your next visit.

2/10 Terrible

Hunter

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Hunter,We apologize for any shortcomings during your stay. Please feel free to contact us directly to discuss your experience further. We value your input to improve our services.

10/10 Excellent

Shamika

Business traveller, Travelled with partner
Very good, everyone was nice!
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Shamika,We are glad to hear that you found our staff to be friendly during your stay. Our team takes pride in providing excellent service to all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Angelique

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Angelique,Thank you for sharing your feedback with us. We're glad to hear you had an enjoyable experience at our hotel. Your positive comments are truly appreciated. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excellent

Clevana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Clevana,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to reach out to our management team directly for assistance. Thank you for choosing to stay with us.