Indoor pool, 2 outdoor pools, pool umbrellas
Check availability

Reviews of Aminess Maestral Hotel

4 out of 5
Aminess Maestral Hotel
Terre 2, Novigrad

Reviews

8.6

Excellent

Rating 10 - Excellent. 89 out of 213 reviews" "
Rating 8 - Good. 96 out of 213 reviews" "
Rating 6 - Okay. 17 out of 213 reviews" "
Rating 4 - Poor. 7 out of 213 reviews" "
Rating 2 - Terrible. 4 out of 213 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
A lot of potential, but fell short for us...
First the positive: this is a fine hotel with nice facilities and nice beach access within walking distance of Novigrad center. The breakfast buffet is amazing. Good spa / gym. The staff really try to be helpful - and they were helpful with several requests. Now the negative - our room was dirty when we arrived - there was a dried blood spot on one duvet cover, there were hairs in the bathroom and an old bar of soap still in the shower. The hairs in the bathroom I noticed when I arrived but since I arrived late at night, I collapsed right to bed and didnt notice the old soap bar until I showered the next day, nor the dirty duvet cover (I noticed it when I started inspecting the room more closely). When I reported these things, the receptionist that dealt with my report was understanding, and sent a cleaning crew to our room right away - but, that doesn't fix how gross it was... and I was not offered any kind of discount or any gesture to offset that our room had not been properly cleaned. When you stay at a four star resort, you do expect a minimum level of comfort, cleanliness, and service. Clearly this place needs to focus more on the cleanliness. I can say this is true because after the cleaning crew had been to the room - they left our dirty glasses there but tipped them over so the lips of the glasses were touching the bathroom counter (not with a paper under) and the old bar of soap... so, pretty much they just changed the bedding I guess... communication issues?
Stayed 3 nights in Aug 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - shame the rooms and balcony aren’t a bit bigger. Felt a bit quashed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 40 min before arrival, staff handled it very well!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 1 night in May 2021

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing hotel-great pool & easy walk to town
Nice hotel with a great comfortable location. Has it’s own very nice outdoor pool plus is 1-2 minutes walk to the beach. Lots of space And it’s possible to take a nice 20 minute walk along the beach path into the town (Wish I had known how nice the walk was before arriving. Lots of parking at hotel if driving. In general a nice convenient place to stop and relax.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 8 nights in Jul 2020

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, great breakfast but dinner buffet could be offering more meat choices and seafood. Overall very nice though and would stay there again.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. It was clean and modern with good facilities. Restaurant staff really nice and friendly and worked hard. The hotel is in a good location for the lovely little town. The negatives were; air conditioning in the gym was nearly none existent so when the sun came round in the afternoon/ early evening it was too hot to work out in there. The hairdryer in my room was very weak. I used the ones downstairs in the spa. I had a single room and the bathroom was very compact, a larger person would have problems getting round the sink into the shower Two of the reception staff were not the most friendly. However these are all points I can overlook, I had an enjoyable stay at the hotel.
Stayed 7 nights in Jul 2019

10/10 Excellent

Matej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Excellent stay as always. Perfect for families.
Stayed 3 nights in Apr 2019

10/10 Excellent

Zan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top 4star hotel with very friendly staff
One of the best 4star hotels I have ever been at. Very friendly staff, superb breakfast and dinner. Perfect location. I reccommend you to book ASAP :)
Stayed 1 night in Mar 2019

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Resort style hotel, your milage may vary
A resort style hotel, with all it's ups and downs. Pros: Clean room, if a bit small. Partial view of the sea. Nice beach, outdoor and indoor pools. Nice outdoor bar, decent selection of beers and cocktails. Cons: Do not, under any circumstances, order from the a la carte restaurant. It's basically spruced up buffet food. When we realized that 99.99% of the people here were eating the buffet, we knew we were getting hosed. The breakfast buffet wasn't that good either. There was a band playing loudly outside until pretty late, the rooms aren't too well insulated. They keep their rates low by charging extras wherever they can.
Stayed 1 night in Sep 2018

8/10 Good

Tadeja, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities
+ The hotel and the staff are great, breakfast was fantastic, very clean and neat. Room was nice, lacks a little design and warmth, but neat and clean. - the bed was awful! - the mattress was bumpy, springs were protruding even through tne extra comer, the mattress cover to short... After 3 nights my body was literally bruised ant it hurt. Lacking some outdoor pools, connected to the innside.
Stayed 2 nights in Sep 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit
It was a return stay and it wasn't lovely. A warm welcome-they recognised us from previously. The room was good, clean and comfortable. Food was no time as good as last time and the fact that there was a busy sports tournament meant that sometimes food was incomplete at service or not to the standard proeviously experienced-warm rather than hot. Pool was good but hot tub was warm at best. Good location.

8/10 Good

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An all rounder hotel
It was very relaxing and so close to the beach with a short walk into novigrad, some of the hotel staff were very pleasant

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel as 20 years ago
Awfull food served for breakfast and dinner. Dried through as prepared in advance and than served buffet style for 3 hours. They do include wine and beer for dinner. Housekeeping is not doing their job well - we have someone's hair in the washing bin and on the white sheets.

4/10 Poor

Henry, Stevenage

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Gutted
We were on honeymoon. On our arrival at the hotel we were greeted with a frosty welcome and it appeared that they didn't have any record of our booking. We were left waiting for about 45mins,without anyone telling us what was happening, even when I asked several times. Luckily my wife had a copy of the Expedia itinerary on her to prove it was a confirmed booking. Once we had finally been checked in and given our room key, I mentioned it was our honeymoon as we had put it on our booking, hoping to be spoilt a little and all we got was "yes I just read that" no congratulations and no being made to feel special. So we went to our room where we got more disappointed, it wasn't a 4star standard double more like a 3star. Very basic, unwelcoming and mould around the shower cubical. Not a room you want to spend time in as newly weds. It was given a very basic clean each day and we didn't get the info pack in our room till 3 days before leaving! The free high speed wifi was terrible in the hotel but great by the pool and beach, just where you need it....NOT! The rest of the hotel facilities were pretty good especially for kids. The pool was ok but dirty on last day with stuff floating in it. The buffet breakfast and dinners were good with plenty of choice, although they do like their salt! We just didn't enjoy the hustle and bustle from the other guests, not many manners!! We would definitely go to Croatia again as it's beautiful but wouldn't stay in The Maestral Hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big rooms, very good service.

10/10 Excellent

Slo, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Everything was great

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming, clean rooms, great breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible, unbeadable, impeccable!!
The staff were incredible, the value for your money was unbeatable, the rooms were impeccable. It's the perfect place for a family, for couples and for elderly. It has a wide variety of activities for the days when you don't want to lay by the inviting pool or private beach. I cannot say enough positive about my stay and would very highly recommend this hotel. I'll be back!!!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true 5 star hotel on a 3 star budget
Where do I start? I stayed for just 2 days but the hotel was effortless. We never had a problem with anything while we were there. The food was too good, and way too much food for any one person. Most definately get the Half-Board option as the food was awesome. I opted for the single room and it most definately was small, more like a closet, but it was super clean and the bed was the most comfortable bed I have slept in in a long time.The hotel is located walking distance from center of town and the hotels beach was very clean and professionally manicured. The only complaint that I could think of was that they need to have more staff behind the desk as the lines waiting for check-in got kind of long at times. I would definately stay here again, and have told many friends that plan on staying here also...

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience with a flaw
The position is excellent: just a few minutes from the Sea. Rooms are clean, services efficient. Dinner seems a little bit cheap (I mean the quality of pastas and pizzas is miles away from Italian standards) but, considering the very low price, it's more than enough; breakfast, instead, has a wide variety of choices, from fresh fruit to jams, scrambled eggs, omelettes, bacon, sausage, different sorts of bread, chocolate crepes and so on...Everything would have been great if only the Chambermaid wouldn't have taken out our personal food from the minibar, left it outside and locked (!) the minibar on our last day...It's not her fault, of course, but it's the Management rigidity that gives such "orders" to the staff...it's inconceivable to be treated, in a hotel, with mistrust and suspicion....Hope this post will be useful for the Management to wake up and stop this, for the benefit of the next customers...and theirs, of course...

10/10 Excellent

Googili, Belgrade,Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Maestral you must visit
Excellent location of hotel,free parking,big swimming pool,rich breakfast and dinner...excellent food...polite stuff...great hotel...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable time was had
Met by warm friendly staff.. All was good except no wi-fi for two days, which was extremely disappointing... Otherwise would recommend the hotel to others... Good value for money.. VJM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aziz, Calgary, AB,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Maestral in Novigrad
Very good family resort hotel. Breakfast buffet is one of the best I have seen. Service is excellent and front desk attendance speak English. Hotel have access to the beach.

8/10 Good

Roberto

Business traveller
Reception multi lingua gentili e pratici Camere calde e pulite Ristorante ben fornito e cibo discreto
Stayed 1 night in Dec 2023

8/10 Good

Heimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 4 nights in Oct 2023
Response from Aminess Maestral Hotel Management on 27 Oct 2023
Dear Heimo,Thank you for your comment on Expedia about your stay in Aminess Maestral Hotel. We hope you had a pleasant stay at our property. Your feedback is important to us, and every comment helps us improve the quality of service we provide.If you have any additional comments or feedback about your stay, please feel free to contact us. Your opinions are of great importance to us, and we will use them to enhance the guest experience.Thank you for your visit, and we hope to see you again in the future.Best regards,Aminess Maestral Hotel Management

6/10 Okay

Verified traveller

Liked: Cleanliness
Anlage schön,Zimmer klein
Massenabfertigung im Speisesaal.Bis zum Tisch ist das Essen kalt.Angebot in Ordnung. Leider kein Saalchef vorhanden,der sieht ob genug Besteck usw.vorhanden ist.
Stayed 3 nights in Sep 2023
Response from Aminess Maestral Hotel Management on 27 Oct 2023
Sehr geehrter Gast,Vielen Dank für Ihre Bewertung des Aminess Maestral Hotel auf Hotels.com. Wir schätzen Ihr Feedback und nehmen Ihre Anmerkungen zur Kenntnis.Es freut uns zu hören, dass Sie die Hotelanlage als schön empfunden haben. Wir legen großen Wert auf eine ansprechende Umgebung für unsere Gäste.Wir bedauern jedoch, dass Sie im Speisesaal nicht mit Ihrem Erlebnis zufrieden waren. Wir entschuldigen uns, dass das Essen bis zum Tisch kalt war. Dies ist sicherlich eine wichtige Angelegenheit, die wir intern überprüfen und verbessern werden.Des Weiteren bemerken wir Ihren Kommentar zur Abwesenheit eines Saalchefs, der für ausreichend Besteck und andere Annehmlichkeiten sorgt. Dies ist ein hilfreicher Hinweis, den wir ebenfalls berücksichtigen werden, um den Service für unsere Gäste zu optimieren.Wir bedanken uns für Ihr Feedback, da es uns hilft, unsere Leistungen zu verbessern, und hoffen, dass Sie uns in der Zukunft eine weitere Chance geben werden, damit wir Sie von unserem Service überzeugen können.Mit freundlichen Grüßen,Aminess Maestral Hotel Management

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles top!
Stayed 3 nights in Aug 2023

8/10 Good

Josip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Top
Stayed 4 nights in Jul 2023
Response from Aminess Maestral Hotel Management on 13 Nov 2023
Lieber Josip,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen.Es freut uns zu hören, dass Sie während Ihres Aufenthalts alles als erstklassig empfunden haben. Ihre positive Bewertung wird sehr geschätzt. Falls es spezifische Aspekte gibt, bei denen Sie denken, dass sie verbessert werden könnten, um beim nächsten Mal eine höhere Bewertung zu erhalten, lassen Sie es uns bitte wissen.Vielen Dank, dass Sie sich für das Aminess Maestral Hotel entschieden haben.Herzliche Grüße,

10/10 Excellent

Birgit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein wunderschöner Aufenthalt, wir kommen wieder!
Stayed 4 nights in Jul 2023
Response from Aminess Maestral Hotel Management on 13 Nov 2023
Liebe Birgit,Vielen herzlichen Dank für Ihre großartige Bewertung!Es freut uns außerordentlich zu hören, dass Ihr Aufenthalt wunderschön war. Es ist unser Ziel, unseren Gästen unvergessliche Erlebnisse zu bieten, und es macht uns stolz, zu erfahren, dass wir dieses Ziel erreicht haben.Wir schätzen Ihre Treue und freuen uns bereits darauf, Sie bei Ihrem nächsten Besuch wieder begrüßen zu dürfen. Nochmals vielen Dank für Ihr positives Feedback und die Entscheidung, im Aminess Maestral Hotel zu übernachten.Herzliche Grüße,

6/10 Okay

Vera

Stayed 5 nights in Jul 2023

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Alles bestens
Stayed 3 nights in Jul 2023
Response from Aminess Maestral Hotel Management on 13 Nov 2023
Lieber Dino,Vielen Dank für Ihre großartige Bewertung!Es freut uns zu hören, dass alles zu Ihrer Zufriedenheit verlaufen ist. Wir schätzen Ihr positives Feedback und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Vielen Dank für Ihren Besuch im Aminess Maestral Hotel!Mit freundlichen Grüßen,

8/10 Good

Lambertus

Stayed 10 nights in Jun 2023
Response from Aminess Maestral Hotel Management on 13 Nov 2023
Sehr geehrter Lambertus,Vielen Dank für Ihre Bewertung!Es tut uns leid zu hören, dass Ihr Aufenthalt nicht ganz Ihren Erwartungen entsprochen hat. Wir würden uns freuen, mehr von Ihnen zu erfahren, um besser zu verstehen, welche Aspekte verbessert werden können.Ihre Zufriedenheit ist uns wichtig, und wir nehmen Ihr Feedback sehr ernst. Falls Sie spezifische Anregungen oder Anmerkungen haben, würden wir uns freuen, diese zu hören.Wir hoffen, Sie in der Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen ein rundum gelungenes Erlebnis zu bieten.Mit freundlichen Grüßen

10/10 Excellent

Georg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Überall überaus freundliches Personal. Sehr zuvorkommend. Die Zimmer sind nicht übergroß aber für was auch? Dafür sind sie auf dem neuesten Stand und sehr modern eingerichtet. Am Pool wie auch die Lounge ist sehr gemütlich und lädt von der ersten Sekunde weg zum Entspannen ein. Ein paar Schritte und man ist am Meer und auch bei der Event Location „Punto Mare“. Absolut zu empfehlen ist auch das Frühstücksbuffet. Ein durch und durch gelungener Urlaub.
Stayed 7 nights in Sep 2022

10/10 Excellent

mona

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Atmosphäre, perfekte Lage
Stayed 3 nights in Jul 2022

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Am ankunftstag bekamen wir um 9 Uhr Vormittag bereits Handtücher für den Pool. Diese Handtücher können öfters pro Tag getauscht werden. Ab 15 Uhr bezogen wir das Zimmer. Die Klimaanlage funktioniert perfekt. Alles neu eingerichtet in den Speriorzimmer seaside mit Meerblick. Genügend Steckdosen. Keine Reisestecker notwendig. Aussenpools perfekt und sauber. Personal sehr zuvorkommend und freundlich. Halbpension besonders gut. Täglich andere Speisen. Toilettartikel werden zur Verfügung gestellt. Fön, Duschgel und Body Logen von Rituals. Taglich geputzt und die Handtücher gewechselt. Der perfekteste Urlaub den wir in diesen Zeitraum machen könnten. Wir reisten in KW 26 vor Ferienbeginn.
Stayed 6 nights in Jun 2022

8/10 Good

Franz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
großzügige, saubere Anlage mit umfangreichem Angebot aller Art, schöner Garten, sauberer Strand, sehr schöne Pools, ausreichend Parkplätze, sehr vielfätiges, gutes Essensangebot, freundliches, hilfsbereites Personal. Im Speisesaal manchmal etwas zu laut.
Stayed 8 nights in May 2022

10/10 Excellent

Josef

Stayed 3 nights in May 2022

10/10 Excellent

Bernhard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren mit Allem sehr zufrieden!
Stayed 3 nights in Oct 2021

8/10 Good

Natasa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021

8/10 Good

Davide

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Petra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Reise war einfach schön und das essen ausgezeichnet!
Stayed 2 nights in Sep 2021

10/10 Excellent

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IMMER WIEDER GERNE!
Stayed 3 nights in Sep 2021

10/10 Excellent

Madeleine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Madeleine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021