Exterior

Reviews of Tilia Hotel

4 out of 5
Tilia Hotel
Mahmudiye Cesmesi Cad. No:3, Kemalpasa Mah., Laleli - Fatih, Istanbul, Istanbul

Reviews

6.8
Rating 10 - Excellent. 20 out of 121 reviews" "
Rating 8 - Good. 47 out of 121 reviews" "
Rating 6 - Okay. 26 out of 121 reviews" "
Rating 4 - Poor. 13 out of 121 reviews" "
Rating 2 - Terrible. 15 out of 121 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Ibrar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decent hotel but hard to believe this is a 4 star hotel
Stayed 12 nights in Sep 2023

2/10 Terrible

Sourush

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 7 nights in Sep 2023

8/10 Good

ahmad, davie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staying at this hotel
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from gözde on 10 Apr 2023
thanks for your feedback

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful hotel and Hotels.com didn't help
This hotel doesn't even deserve a 2 star, refused late checkout by one hour although we stayed 16 nights in two rooms, AC was faulty for two days and the did nothing to help, the hotel is old and run down every thing is broken, towels are old torn and dirty, water and coffee first night only, breakfast is poor, lifts are hardly take two persons, no bins in the room, shower tray drain is blocked and water fills the floor of the bathroom, they booked me a taxi to the airport and then changed the price last minute, and the problems go on and on .....
Stayed 16 nights in Jul 2022

6/10 Okay

Gilberto

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Time of response and help from the staff was great. The space and equipment in the rooms can improve a lot.
Stayed 2 nights in Jul 2022

2/10 Terrible

Monica

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Asghar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not the biggest rooms or newest hotel around but the staff is super friendly And for the price it’s totally worth it
Stayed 8 nights in May 2022

8/10 Good

Micheal Weldgiorges

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2021

8/10 Good

Tesfaye Tariku

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The property conditions are very good. Thank you for everything
Stayed 1 night in Aug 2021

10/10 Excellent

Bashar

Stayed 1 night in Jul 2021
Response from gözde on 10 Aug 2021
thanks for your comment

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
It was terrible. I don't know what kind of hotel doesn't serve water. The front desk was rude, other was a their he offered to find us a taxi with extra money so he can put it on his pocket. And at the last floor there was Arab guests fighting, some of them drunk and singing. No respect for other guests. I would never come back again there
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room was available at arrival and I wasn’t given a full refund
Stayed 1 night in Sep 2018

6/10 Okay

Malik, London

Good location near historical places and shops and restaurants. Do recommend, as the prices are also not bad.
Stayed 3 nights in Aug 2018

6/10 Okay

Nikos

Disliked: Staff & service, room comfort
This hotel should be rated as two star. No way to call this one as four star hotel!
Stayed 3 nights in Aug 2018

8/10 Good

Elizabeth

Liked: Staff & service, room comfort
Good but could be better
Its a nice hotel, but the map that comes int he voucher doesnt have the real lication if the hotel. I had to walk a lot looking for it. The breakfast was good but with not so much variety
Stayed 1 night in Jun 2018

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, room comfort
I will not advise any one to stay in this hotel
Stayed 5 nights in May 2018

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
To small rooms, no tv reception, no airconditionin
Dark entrance unlike the photos on web site try dont turn lights on it is to dark every where you go Only one elevator and it takes only one man with one bag Room was so small you have to jump over bed to get on other side I checked in room was very hot I set the air conditioner on auto and left room when I come back it was like 120 degree I asked the reseption they said ooo system doesn’t work
Stayed 1 night in May 2018

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel + area
the located for this hotel wonderful and near to the market (lalile + bayazit) also near to fatih mosque you can walk around area easily the services its so wonderful but i get the small problem when i arrived my booking not arrived to hotel and i wait 15min in the reception

2/10 Terrible

mohammad jamal, amman, Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
this is not 4 stars hotel
the pictures are not the same as the hotel is on real not the same colors or room! the AC was not working the room is very small even though they said it has a dining area !! i belive this hotel is 3 stars at max it can not be 4 stars !! beside that it has a central AC that means you do not control the AC temperature !!

10/10 Excellent

Chawki, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Response from hotel manager gozde on 12 Mar 2016
thanks for your comment.. We are very pleased to welcome you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to everywhere
Very nice hotel easy to reach it from the metro station and near to all the best istanbul locations.
Response from hotel manager on 13 Jan 2016
thanks for your comments ..We are very pleased to welcome you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel need to improve the mattress type / standard
Bed was very uncomfortable for a couple, they joint two twin bed together. Please note: this is a comparison between United States hotels

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The hotel is quite OK; a bit out of the way from the major attraction but still within walking distance. Staff is spotty, some speak English, some don't so requests for room service and other arrangements may or may not get done depending on whom you speak with. Beware of their taxi recommendation that was a rip off!
Response from hotel manager on 12 Jan 2016
thanks for your comments ..We are very pleased to welcome you

4/10 Poor

From Manhattn

Disliked: Staff & service, room comfort
A hotel with no hospitality
The staff are not friendly at all. I came with my relative who was very ill. They kept us waiting for more than an our and after that we got very small room with three beds. The room was designed to have one queen bed not three single beds. I stayed one night then I moved to another hotel with cheaper price and much better service qualityquality.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
I travel to be comfort in staying . So I didn't see it in this hotel

8/10 Good

Chas, W. Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location for the price.
You can get everywhere on the tram. 10 days, not one taxi, and we saw everything.
Response from hotel manager on 12 Jan 2016
thanks for your comments..We are very pleased to welcome you

8/10 Good

Roger, Perth, Austarlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Tourist Hotel
The small rooms are more than compensated for by the excellent hotel location within walking distance of major tourist attractions. The staff were friendly and helpful and the breakfast good. Not 5 star but clean, comfortable and value for money.
Response from Hotel manager on 12 Jan 2016
thanks for your comments ..We are very pleased to welcome you

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Good Location
Had a lovely time in Turkey, but was expecting a lot more from the hotel after seeing pictures on line. Staff barely speak any English and is very hard to communicate and were very unhelpful. Felt quite ripped off on the day of check out where i clearly told the staff i was waiting for my airport transfer and he went ahead and got me a taxi and i thought it was my transfer only to be told at the airport by the taxi driver that the hotel had booked him. Loosing out on my transfer and having to pay 50 lira to the driver.

6/10 Okay

Zara, Canada

Disliked: Staff & service, room comfort
Hotel did not meet North American Standard
Hotel price was high. It should be 3 star hotel. No bath tub, no iron, had two twin beds instead of double which was very inconvenient, they charge for the mini bar, you must check out the hotel right at 12:00 pm. Staff don't understand English especially the girl on duty was rude and loud. Mehmood was great overall. Room was very noisy, next door neighbor was making noises until 4:00 in the morning. I did not use the phone but they told me that they would charge $35 per minute for Canada so be careful. Breakfast was acceptable, 20 minute walk to main tourist area. I don't have plan to visit Istanbul again.

8/10 Good

Pete, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant small hotel.
Everything worked and did what it was supposed to. Things were clean and well maintained. Location was very central. Breakfast was varied and enjoyable. My room was quiet at night. The bed was comfortable and I slept well every night. I was unable to extend my stay for two extra nights due to the hotel being full but that was only testament to the place being quite popular. I suppose you could find very minor faults if you were sniffy but I stayed 4 nights and was very happy.

10/10 Excellent

Zel, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - Excellent Value for Money!!!
This hotel was excellent in service from beginning to the end of our stay. The staff were welcoming and if we wasn't sure of how to get around the city they always provided us with excellent directions. Breakfast was delightful with a some changes daily to add variety. Our room was clean, towels and linen changed everyday. There was a spa area that we didn't use but looked lovely for some relaxation. The restaurant was open in the evenings for dinner even though there wasn't a lot of choice the price bracket was the same as the local restaurants. Everything touristy was in walking range. The area was open to bargaining in shops which was great they were also as cheap as the grand bazaar than the local high street.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Arash

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
More bad than that I thought
More bad than I thought

8/10 Good

Elle, South Africa

Liked: Staff & service, property conditions & facilities
"A couple's experience"
We loved the location of the hotel,if you don't mind a bit of a scenic walk,since my fiancee and i both love being active,especially after such a hearty breakfast.We had a great view and a bit more space than the other rooms,although we had to compromise on two single beds being pushed together instead of a double bed,which proved a bit problematic in the end when you are a couple. The breakfast was full and plenty to choose from with the most devine olives and yoghurt. The client services were great,and luckily they could speak fair english.Our rooms were also cleaned everyday with fresh towels and bedding. Our only REAL complaint,was that the carpet in our room was filthy,and we had to ask them twice to clean it,which they did.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good 4 star hotel
is right in amongst shops and manufactures dressess coats ,linen and 5minute walk grand bazzarr,mosques also nearbye.not to noisy at night .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall I like this hotel, except breakfast. When it came to 10 o'clock, the waiters started to lift the chairs on the table and take away everything you could eat immediately! In addition, there are not many choices you can have for breakfast, bot a satisfying buffet.

6/10 Okay

Louise, Uk

Disliked: Property conditions & facilities, room comfort
Give this one a miss for the price!
Having paid London prices for this hotel, I had high expectations. The reality was very disappointing. Our room, with an extra bed, was so small, there was hardly any room to walk around the 3 beds pushed together, the decor is in need of updating and the breakfast was average. Do not use the hotel Turkish bath as it is much more expensive that other local ones. The only redeeming feature was that it is fairly centrally located for site seeing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a nice hotel
Close to most tourist attractions and restaurants, good access to tramways. The hotel was clean (one issue was corrected right away), the breakfast area was pleasant and the food was good. Our suite had a brand-new looking bathroom, while its furniture was comfortable but had a slightly worn out aspect. Overall it was good. The staff was courteous and helpful in giving directions / advice. The hotel has also a nice looking spa area (but we did not have time to use it). The hotel is close to the mosques and as such one can hear the prayers broadcast over the loudspeakers at various times during the day and night hours. Would have no problem staying there again.

4/10 Poor

Verified traveller

Disliked: Room comfort

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Tilia Hotel - Try to Avoid it!
Not even close to 4 stars. Rooms - size of suitcase. Breakfast - worst which I had in my 20+ stays in Istanbul.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night visit
Not bad spot near Grand Bazaar. Near university and Sulieyman Mosque. Good cold breakfast. On side street with limited traffic

2/10 Terrible

Zenar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dårlig
Stayed 4 nights in Nov 2023

8/10 Good

Mouwafak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly the same room that I booked. A very clean roomw hotel, restaurant, and waiting room. The receptionist was very humble and helpful.
Stayed 8 nights in Jul 2023

8/10 Good

Mhamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Séjour fantastique.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022