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Reviews of Renaissance Istanbul Polat Bosphorus Hotel

5 out of 5
Renaissance Istanbul Polat Bosphorus Hotel
Barbaros Bulvari No: 145, Besiktas, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 853 reviews" "
Rating 8 - Good. 230 out of 853 reviews" "
Rating 6 - Okay. 75 out of 853 reviews" "
Rating 4 - Poor. 24 out of 853 reviews" "
Rating 2 - Terrible. 36 out of 853 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anisha Tanya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubbish service rude employees would not recommend overcharging for absolutely nothing
Stayed 4 nights in May 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 22 May 2024
Dear Guest,We regret to see that we were not able to meet your expectations during your stay. We treat all responses very seriously and apologize for any inconvenience that we caused. Would you mind to share your valuable feedback with us and therefore we may share with the related department heads in order to prevent similar problems from reoccurring?We would like to restore your faith in the hotel and hope to have the opportunity of welcoming you back at the Renaissance Istanbul Polat Bosphorus Hotel in the near future. Meanwhile should you require any further details or assistance, please do not hesitate to contact a member of our team at the Hotel at any time.Best Regards,

10/10 Excellent

Arman, Northridge

Stayed 1 night in Apr 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 17 Apr 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Not in a busy location. So easy to get around
Stayed 6 nights in Apr 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 15 Apr 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

2/10 Terrible

ARASH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but far
Stayed 5 nights in Apr 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 15 Apr 2024
Dear Guest,We regret to see that we were not able to meet your expectations during your stay. We treat all responses very seriously and apologize for any inconvenience that we caused. Would you mind to share your valuable feedback with us and therefore we may share with the related department heads in order to prevent similar problems from reoccurring?We would like to restore your faith in the hotel and hope to have the opportunity of welcoming you back at the Renaissance Istanbul Polat Bosphorus Hotel in the near future. Best Regards,Meanwhile should you require any further details or assistance, please do not hesitate to contact a member of our team at the Hotel at any time.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and extremely helpful. I would recommend this hotel.
Stayed 5 nights in Mar 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 19 Mar 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Ekin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Decent size room with a comfortable bed and updated furniture. Very clean hotel overall. Staff was also very nice. Absolutely would stay there again
Response from Irem Bircanoglu-Guest Relations Supervisor on 11 Mar 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Aymeric, Malmoe

Stayed 4 nights in Feb 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 23 Mar 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Abdalsattar

Stayed 2 nights in Feb 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 12 Feb 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like to repeat the stay again
A beautiful hotel, the view is beautiful, the staff were really nice, the swimming pool was warm, and the temperature outside the hotel was 6 degrees. I would like to stay there again.
Stayed 1 night in Jan 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 5 Feb 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Regina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 5 Feb 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Perminder Kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This whole trip by Expedia was better than expected- the hotel is just amazing / the shuttle service to and from the airport/ the flight - highly recommended.
Stayed 3 nights in Jan 2024
Response from Irem Bircanoglu-Guest Relations Supervisor on 29 Jan 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice and clean staff were friendly. However the tv was restricted so you could not use any hdmi ports so unless you speak Turkish it’s pointless having a tv. Breakfast was also ridiculously priced. It was around 850 lira which is around £23. I think considering I paid for the room I should be able to use the tv how I want, they do not even offer and movies you could purchase so it doesn’t make sense to restrict it for guests.
Stayed 2 nights in Dec 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 10 Jan 2024
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Nihal

Stayed 1 night in Nov 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 28 Dec 2023
Sayın Misafirimiz,Kalışınızın beklentinizi karşılamış olması ve iyi vakit geçirdiğinizi görmek bizleri Renaissance Istanbul Polat Bosphorus ailesi olarak çok mutlu etmiştir. Verdiğimiz servis kalitesini her geçen gün iyiden daha iyiye arttırmak siz değerli misafirlerimizin yorumlarıyla mümkün olmaktadır ve her bir yorumunuz bizler için büyük önem taşımaktadır. Saygılarımızla,

8/10 Good

Amy, Pontefract

Liked: Cleanliness, staff & service, property conditions & facilities
First class hotel with spaciousrooms and excellent food , lovely pool and jacuzzi with amazing views from the rooftop restaurant Location is poor for public transport and we had to rely on taxis , and coming back after a day of sight seeing with very congested traffic took ages and was frustrating Also there are 2 very similarly named Renaissance polar hotels which caused more confusion among the taxi drivers Staff at hotel were extremely kind and helpful with ordering taxis and helping us to print out boarding passes In particular Bellbog Emir who was great Thank you
Stayed 4 nights in Oct 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 4 Nov 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

quratulain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 5 nights in Oct 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 21 Oct 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel. A bit far
Stayed 5 nights in Oct 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 19 Oct 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

marly s

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is just perfect ❤️❤️❤️❤️
Stayed 1 night in Oct 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 6 Oct 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Adem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was brilliant, and cannot fault the staff they were all excellent nothing was too much trouble whatever time of day also very friendly and approachable. The room was spotless and we had a wonderful view of Istanbul overlooking the Bosphorus. All in all a very enjoyable holiday and will definitely stay here again
Stayed 10 nights in Sep 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 21 Sept 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

NIKOLAOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, nice and clean hotel.
Stayed 2 nights in Sep 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 19 Sept 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Bulent

Liked: Cleanliness, staff & service, property conditions & facilities
Simply perfect option
Stayed 1 night in Aug 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 30 Aug 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Mehlika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Aug 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 7 Aug 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Debra, New York

Liked: Staff & service, property conditions & facilities
Excellent staff, a room upgrade, delicious breakfast…a good option, especially if you are a Bonvoy member.
Stayed 4 nights in Jul 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 24 Jul 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and close to the main areas
Stayed 5 nights in Jul 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 24 Jul 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine, area not so good
Stayed 6 nights in Jul 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 15 Jul 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Sahra, Waterbury

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in the perfect spot near restaurants near the bus stop and had all the amenities I cud ever need. The staff was amazing and helped make our last few days amazing I can’t say enough good things I hope to stay here again
Stayed 4 nights in Jun 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 29 Jun 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 27 Jun 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Bashir, Concord

Stayed 1 night in Jun 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 15 Jul 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I like the view from the rooftop and the size of the rooms
Stayed 3 nights in Jun 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 19 Jun 2023
ear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Ozge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory stay for a short trip
Stayed 1 night in Jun 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 9 Jun 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 27 May 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 15 May 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Ruba

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 15 May 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
Stayed 3 nights in Apr 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 21 Apr 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were well appointed and very clean, however the area as little lacking and the facilities are a bit hit a miss. Definitely a business or medical procedure hotel!
Stayed 2 nights in Apr 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 17 Apr 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property with nice rooms, I reserved a suite which included club access but the club area seemed closed! The food was very good as were the drinks but breakfast was a little lacking! I mentioned a couple of issues with my suite which seemed to go by them and not be sorted
Stayed 4 nights in Apr 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 15 Apr 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Vahid

Travelled with partner
Liked: Staff & service, amenities
Overall OK hotel, kind of older hotel (~10 years old) that doesn’t look like 5 stars hotel. Staff were very helpful and nice. Bathroom floor was not clean when we checked in. Room cleaning service was not consistent, and they forgot to replace towel once during our stay. Breakfast was not included in our room and it was too expensive in the hotel. Not sure if I would go back.
Stayed 8 nights in Mar 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 29 Mar 2023
Dear Guest,Thank you for taking the time to share your review regarding your recent stay with us. We were concerned to read that you encountered a challenge while staying at the Renaissance Istanbul Polat Bosphorus Hotel. We highly value our guest comments and consider them as one of our best opportunity in order to increase our quality of service and product. Please accept our apology for not meeting some of your expectations during your stay. We would like to restore your faith in the hotel and hope to have the opportunity of welcoming you back at the Renaissance Istanbul Polat Bosphorus Hotel in the near future.Best Regards,

10/10 Excellent

mahmood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 23 Mar 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Nazanin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, great location, and good restaurants who serves delicious foods. Breakfast buffet is amazing with variety of food choices and drinks. Spa is very clean that you can enjoy and relax. Highly recommended to everyone who wants to visit Istanbul, Turkey.
Stayed 8 nights in Feb 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 6 Mar 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Baresha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel great restaurants inside hotel also great service from everyone there. We did have to Uber/cab everywhere we went but hotel felt right in the middle to basically anywhere you wanted to go! I would definitely recommend
Stayed 3 nights in Feb 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 11 Feb 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds
Stayed 4 nights in Jan 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 2 Feb 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Nayeon

Stayed 1 night in Jan 2023
Response from Irem Bircanoglu-Guest Relations Supervisor on 27 Jan 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Can, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the people who work there. I think it is one of the best strengths of this establishment there. The employees ask if you need help and they are friendly, polite, professional, and personable.
Stayed 3 nights in Jan 2023
Response from Irem Bircanoglu-Guest Relations Representative on 23 Jan 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

6/10 Okay

Babak

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nowhere near 5 star and would not recommend it
Bathroom smells either like cigarettes as other rooms seem to smoke and it circulates. Other times bathroom smells like sewage, so disappointing for a so called 5 star. They never actually listen to client’s request always forgetful and apologetic.never got us a taxi, never listened to our request while leaving the hotel. Too many staff in the loby doing nothing
Stayed 1 night in Jan 2023
Response from Irem Bircanoglu-Guest Relations Representative on 18 Jan 2023
Dear Guest,We would like to apologize for the inconvenience you have experienced during your stay. We highly value our guest comments, and consider them as one of our best opportunity in order to increase our quality of service and product. We have already discussed your valuable feedbacks with my team and we have already taken all the necessary actions in order to prevent same incidents in the future.Please accept our sincere apologies and giving us the honor of being our guest again.Best Regards,

6/10 Okay

Seyedeh Hale

8/10 Good

Seyedeh Hale

Travelled with family
Liked: Staff & service, property conditions & facilities
Breakfast is great
Response from Irem Bircanoglu-Guest Relations Representative on 12 Jan 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

josif

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent and the staff was helpful
Stayed 1 night in Jan 2023
Response from Irem Bircanoglu-Guest Relations Representative on 18 Jan 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

8/10 Good

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2022
Response from Irem Bircanoglu-Guest Relations Representative on 7 Jan 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Coumba, Ramatoulaye

Stayed 6 nights in Nov 2022
Response from Irem Bircanoglu-Guest Relations Supervisor on 9 Mar 2023
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Great roof restaurant! Friendly people at reception: Eren, thanks!
Stayed 2 nights in Nov 2022
Response from Irem Bircanoglu-Guest Relations Representative on 28 Nov 2022
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed 4 nights in Nov 2022
Response from Irem Bircanoglu-Guest Relations Representative on 18 Nov 2022
Dear Guest, We are delighted to read that you enjoyed your stay at the Renaissance Istanbul Polat Bosphorus Hotel. We very much welcome all guest feedback, as we are constantly striving to achieve the highest standard within our hotel and its services. We are looking forward to welcoming you back. Best Regards