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Reviews of Istanbul Gonen Hotel

5 out of 5
Istanbul Gonen Hotel
Degirmenbahce Caddesi No:15, Yenibosna, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1005 reviews" "
Rating 8 - Good. 325 out of 1005 reviews" "
Rating 6 - Okay. 109 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 48 out of 1005 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fekri, GERINDOTE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Mar 2024
Response from Rabia ÖZTÜRK Guest Relations Supervisor on 29 Mar 2024
Dear Fekri, First of all, thank you for choosing Istanbul Gönen Hotel.We are happy to know that you had a good experience with us. We look forward to welcoming you back for another pleasant stay in the future. Best Regards,

10/10 Excellent

Fekri, GERINDOTE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I STAY IN THIS HOTEL OFTEN. I LIKE EVERYTHING ABOUT IT, BUT MOSTLY, I FIND THE STAFF FRIENDLY, AND SUPER HELPFUL, THIS TRIP I WANT TO SEND MY SPECIAL THANK YOU TO FATIH AND GAMZA... SUPER AMAZING STAFF....
Stayed 1 night in Mar 2024
Response from Rabia ÖZTÜRK Guest Relations Supervisor on 10 Mar 2024
Dear Fekri,Thank you for choosing to stay with us regularly and for taking the time to share your positive feedback.We are especially thrilled to learn that our staff, particularly Fatih and Gamze, have made such a positive impression on you with their friendliness and exceptional service. They will be delighted to receive your special thanks, and we will ensure they are recognized for their outstanding efforts.Your kind words are truly appreciated and serve as a great encouragement to our team.We look forward to welcoming you back for another enjoyable stay soon.Best Regards,

10/10 Excellent

Fekri, LAKE MILLS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great. Emrah at the recieption was very welcoming, and I was offered an upgrade to a super nice room as I am a regular customer at the hotel. I recommend this hotel to business travelers and tourist alike.
Stayed 2 nights in Feb 2024
Response from Rabia ÖZTÜRK Guest Relations Supervisor on 6 Mar 2024
Dear Fekri,Thank you so much for your kind words and recommendation! We're thrilled to hear that you had such a positive experience during your recent stay with us.At Gonen Hotel, we take great pride in providing exceptional service to all our guests, and it's wonderful to hear that Emrah at the reception made you feel so welcomed. We'll be sure to pass along your compliments to him and the rest of our team.We look forward to welcoming you back to Gonen Hotel on your next visit. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know. We hope to see you again soon!Best Regards,

10/10 Excellent

Basman, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rabia ÖZTÜRK Guest Relations Supervisor on 20 Mar 2024
Dear Basman, Thank you for your feedback. We are happy to know that you had a good experience with us. We look forward to welcoming you back for another pleasant stay in the future. Best Regards,

10/10 Excellent

Fekri, LAKE MILLS

Business traveller
Liked: Staff & service, amenities
Mr. Fateh and Mr. Omran were excellent in helping me during check out and arranging my airport transport. Thanks a million.
Stayed 2 nights in Jan 2024
Response from Rabia ÖZTÜRK Guest Relations Supervisor on 6 Mar 2024
Dear Fekri,Thank you so much for your kind words!At Gonen Hotel, we are committed to providing our guests with exceptional service every step of their journey and it is great to hear that our team members went above and beyond to make sure your needs were met.Rest assured that we will pass on your sincere appreciation to our staff. They will be very happy to know that their efforts made a positive impact on your stay.Thank you for choosing to stay with us and we hope we will be pleased to welcome you back to Gonen Hotel in the future.Best Regards,

8/10 Good

Bilal

Liked: Staff & service, amenities, property conditions & facilities
The hotel is in a really convenient place
Stayed 3 nights in Dec 2023
Response from Rabia ÖZTÜRK Guest Relations Supervisor on 6 Mar 2024
Dear Bilal,We're delighted to hear that you found our hotel's location to be convenient!We're glad that our central location made it easy for you to explore the area and access everything you needed during your stay. Your comfort and convenience are always our top priorities.Thank you for choosing to stay with us, and we hope to welcome you back to Gonen Hotel in the future.We hope to see you again soon!Best Regards,

10/10 Excellent

Malak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff are great, they upgrade the room to huge one for free they are so friendly thank you all
Stayed 1 night in Dec 2023
Response from Rabia ÖZTÜRK Guest Relations Supervisor on 6 Mar 2024
Dear Malak,Thank you very much for your kind words! We're thrilled to hear that you had such a wonderful experience with our staff during your recent stay at Gonen Hotel.Our team takes great pride in providing exceptional service and ensuring that our guests feel welcome and valued throughout their time with us. We're delighted that you found our staff to be friendly and accommodating, and we'll be sure to pass along your compliments to them.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Gonen Hotel in the future. We're here to ensure that you have a fantastic experience every time you visit.Best Regards,

10/10 Excellent

ABDULSALAM, Istanbul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 1 night in Nov 2023

6/10 Okay

Ahmad

Good
Stayed 4 nights in Sep 2023

2/10 Terrible

Ciro

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Just go to other hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Gulbhar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing location, pools, luxury , pricing etc. it looks better in real life
Stayed 5 nights in Aug 2023

10/10 Excellent

Dilare

Stayed 8 nights in Aug 2023

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nadire was very Helpful !! thank you for the amazing service. the room service is expensive and i felt was a rip-off. i asked for an ice cup , i was charged 90 TL (almost 4 $)
Stayed 3 nights in Aug 2023

10/10 Excellent

Basem

Stayed 3 nights in Aug 2023

10/10 Excellent

Mhmod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Guest Relations on 23 Aug 2023
Dear Valuable Guest First of all, we sincerely thank you for chosing İstanbul Gonen Hotel and your valuable time to comment for us. It is always a pleasure for us to receive positive feedbacks from our guests. We look forward to meeting you on your next visit to Istanbul.Kind regardsFirdes Aydogdu Guest Relations Supervisor

2/10 Terrible

Gulbhar

Stayed 2 nights in Aug 2023

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is good and luxury, friendly staff, the only notices are that they don't allow any kind of food delivery, not allowed to bring any food and at the same time they don't have a good restaurant, the over night menu just room service and very bad food ( I tried Pizza which was nasty) another thing the laundry be said "express within same day service" with extra charge, but actually I got my laundry after tow days, in general, the hotel is good and worth to be 5 star hotel if they solve those issues
Stayed 4 nights in Aug 2023
Response from Guest Relations on 15 Aug 2023
Dear Valuable Guest First of all, we would like to thank you for your valuable comments about your recent experience for our hotel. The problems you faced about our restaurant and pizza and laundry service, was shared with the relevant units and necessary information was provided. Your negative comments are light our way to find the perfect one. Thank you very much again for choosing İstanbul Gonen Hotel for your stay in Istanbul and we look forward to welcoming you back.Kind regardsFirdes Aydogdu Guest Relations Supervisor

8/10 Good

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location , cleaning, near to shopping mall foods restaurant
Stayed 9 nights in Jul 2023
Response from Guest Relations on 8 Aug 2023
Dear Valuable Guest Firstly we sincerely thank you for chosing İstanbul Gonen Hotel and your valuable time to comment for us. We look forward to meet again in your next visit. Wish you all the best until next time. Kind regardsFirdes Aydogdu Guest Relations Supervisor

10/10 Excellent

Isam

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
we were given a room in the 7th floor. Slightly bigger than the average room which was good. Also we were greeted with a fruit platter. Very nice. We weren’t able to check in early. It looks like a policy of the hotel. Before we even told them our name or reservation number they told us that room wasn’t ready! I didn’t like that actually as we don’t control our arrival time. But it’s ok no big deal Esra and mehmet akif were nice and attentive to our needs. Everything was ok We did enjoy our stay
Stayed 1 night in Aug 2023
Response from Guest Relations Supervisor on 7 Aug 2023
Dear Valuable Guest,Greetings from İstanbul Gönen Hotel.We would like to thank you for your feedback and taking the time to share your experience with us on this platform. Our reception team will be absolutely pleased to know that we were able to make your stay a memorable one. In the other hand, We are deeply sorry to read that we could not let you with a positive impression about early check-in. Thank you again for your valuable review. We are sure we will remove your negative feelings and ensure a wonderful stay to you for the next time. We hope to have an opportunity to better your experience with us whenever your travels brings you back to Istanbul.

10/10 Excellent

Zahraa

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Jul 2023
Response from Sena Sağtan on 4 Aug 2023
Sayın Zahraa,İstanbul Gönen Hotel’i seçtiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz. Memnuniyetinizi görmek bizi mutlu etti. Ayrıca yaşadığınız olumsuz deneyim için gerçekten üzgün olduğumuzu belirtmek isteriz. Yorumlarınız, hizmetlerimizi sürekli iyileştirme yolunda bize her zaman rehberlik ediyor.Sizi tekrar ağırlama ve hizmetlerimizi en iyi şekilde gösterme fırsatını sabırsızlıkla bekliyoruz.Saygılarımızla,

10/10 Excellent

ghamdan, Madison

Liked: Staff & service, amenities, property conditions & facilities
Good stuff good communication English
Stayed 4 nights in Jul 2023
Response from Sena on 4 Aug 2023
Bizi tercih ettiğiniz için teşekkür ederiz

10/10 Excellent

Azad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Relations on 25 Jul 2023
Greetings from İstanbul Gönen Hotel.First of all, we would like to thank you for your valuable comments about your recent experience about our hotel. Thank you very much again for choosing İstanbul Gonen Hotel for your stay in Istanbul and we look forward to welcoming you back.Kind regardsFirdes Aydogdu Guest Relations Supervisor

8/10 Good

Mohamed ahmed samir

Liked: Cleanliness, property conditions & facilities
Value
Stayed 3 nights in Jun 2023
Response from Guest Relations on 26 Jun 2023
Thank you for your reviews and also choosing İstanbul Gonen Hotel. Your evaluations are very important for us.Firdes Aydogdu

8/10 Good

JUAN AURELIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Relations on 26 Jun 2023
Thank you for your reviews and also choosing İstanbul Gonen Hotel. Your evaluations are very important for us.Firdes Aydogdu

10/10 Excellent

Fadi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in May 2023
Response from Guest Relations on 26 Jun 2023
Thank you for your reviews and also choosing İstanbul Gonen Hotel. Your evaluations are very important for us.Firdes Aydogdu

8/10 Good

Shuayb

Stayed 2 nights in May 2023
Response from Guest Relations on 26 Jun 2023
Thank you for your reviews and also choosing İstanbul Gonen Hotel. Your evaluations are very important for us.Firdes Aydogdu

6/10 Okay

Natt

Business traveller
Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Guest Relations on 26 Jun 2023
Thank you for your reviews and also choosing İstanbul Gonen Hotel. Your evaluations are very important for us.Firdes Aydogdu

6/10 Okay

Sean

Stayed 5 nights in Apr 2023
Response from Guest Relations on 3 Jul 2023
Dear Sean Thank you for requesting İstanbul Gonen Hotel. For your next visit we will be happy to see you again. Thank you Firdes AydogduGuest Relations

2/10 Terrible

Ali

Stayed 1 night in Apr 2023

6/10 Okay

Mohammad

Stayed 1 night in Mar 2023

10/10 Excellent

MHAMED

Stayed 3 nights in Feb 2023

10/10 Excellent

Hassan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

naji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mark J.

Stayed 1 night in Jan 2023

8/10 Good

Sean

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very nice People and hotels guys is working very well
Stayed 3 nights in Jan 2023

6/10 Okay

Cumali

Disliked: Staff & service
Stayed 4 nights in Jan 2023

8/10 Good

Alberto

Stayed 2 nights in Jan 2023

10/10 Excellent

Prasenjit

2/10 Terrible

nasim

8/10 Good

Jusuf

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

ahmad

Stayed 12 nights in Aug 2022

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice, big room with good location close to many restaurants, cafes , supermarkets and shopping mall center .
Stayed 6 nights in Aug 2022

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

AHMED

Stayed 1 night in Aug 2022

10/10 Excellent

Tarik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Pleasant stay, good value for the money.
Stayed 1 night in Aug 2022

4/10 Poor

Cire

Travelled with partner
Disliked: Amenities, property conditions & facilities
Poor service . The parking garage is a mess . The reception keep making wrong calls . They called twice my room at 08 am in the morning . Room service terrible mistake after mistakes ,
Stayed 8 nights in Aug 2022
Response from Bayram BALDIS on 27 Aug 2022
Dear CireWe would like to thank you for choosing Istanbul Gonen Hotel and We regret that we could not make you leave our hotel happy. All your comments, positive or negative, are very valuable to us. You can be sure that all the negativities you experience are shared with the relevant people and We want you to know that we will do our best if you give us the opportunity to compensate for this negative experience.Hope to see you again,Bayram BALDISIstanbul Gonen Hotel Front Office Manager

4/10 Poor

mohammad

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
فندق ٣ نجوم فقط وليس ٥
حجزي كان غرفة عائلية ( غرفتين بينهم كونكت ) لما استلمت الغرف - واحدة من الغرف التكييف عطلان والمفروض تكون الغرف جاهزة وبعد ساعتين سلموني غرفه ليست ملاصقة كحجزي بعذر الفندق مملوء وكل يوم تاكد صباحا من توافر الغرف !!!! هذا فندق ٥ نجوم؟ والعاملين فيه ودودين ولكن بحدود ودايما يعطيك حل علشان ماترجع له … لا انصح بالعوائل السكن فيه لاااا انصح ..
Stayed 5 nights in Aug 2022

8/10 Good

Elham

Liked: Property conditions & facilities
Stayed 1 night in Aug 2022