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Dear Ruby,Thank you for taking the time to provide such positive feedback following your recent visit to Holiday Inn Istanbul City Hotel. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,
It's pretty clean and safe. Quite and close to food shopping area. Police station is next building. I do not like laundry service. It's very expensive. There's a laundry place not too far which was very cheap compare to the hotel.
Malick
Stayed 8 nights in May 2024
Response from Erkan Günay on 21 May 2024
Dear Malick,Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
Dear Bilal,Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,
Dear Faraz,Thank you for the most delightful feedback! We are very happy to read that you felt our service was excellent and that we were able to ensure a spectacular night. We look forward to the opportunity of welcoming you back again in the future. Kind regards,
I stayed in this hotel many times, everytime i come to istanbul i stay here but this time was terrible. They kept charging us for stuff we never used. They threatened my guest with calling the police. They locked my key card so i cannot access my room which had all my clothes, money and passport. They repeatedly would send someone to our room to bother us. The staff is disgustinly rude and has terrible service. I will never be sgaying here again and i will recommend everyone i know ñ not to stay here.
malak
Stayed 8 nights in Jan 2024
Response from Erkan Günay on 2 Feb 2024
Dear MalakThank you for sharing your feedback with us.The team and I would like to take this opportunity to extend our sincerest apologies as we did not manage to exceed your expectations on your last visit.The Management team would like to discuss this further with you therefore we would really appreciate if you can contact us at any time quoting the title of your review.I do very much look forward to welcoming you back soon.Kind regards,
Excellent customer service and ver convenient for transport and dining.
Osman
Stayed 10 nights in Dec 2023
Response from Erkan Günay on 2 Feb 2024
Dear Osman,Thank you for taking the time to provide such positive feedback following your recent visit to Holiday Inn Istanbul City Hotel. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,
Staff were no helpful
No microwaves in rooms
No fridges
Amer
Stayed 10 nights in Dec 2023
Response from Erkan Günay on 2 Feb 2024
Dear Amer,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.
They are try to charge to you triple for mini bar, they listing they refill all the time. But they do do sh….t, overall bad experience. Stay away from this hotel.
Ravshan
Stayed 5 nights in Oct 2023
Response from Erkan Günay on 11 Nov 2023
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards
8/10 Good
ABDELRAHMAN
Travelled with family
23 Oct 2023
Liked: Cleanliness, staff & service, amenities
VERY GOOD
ABDELRAHMAN
Stayed 5 nights in Oct 2023
Response from Erkan Günay on 24 Oct 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.
Dear Anil,Thank you for taking the time to offer your feedback on your most recent stay, it is with regret that we were not given the opportunity to improve your experience whilst on property.Rest assured we will absolutely be sharing this feedback with the different departments within the hotel and that with this it will help us strive for perfection as this does not reflect the high standards we set here at IHG Hotels.Best Regards
It was amazing hotel beautiful, clean room, good service ,friendly staff, and the location of the hotel is very good near the tramway station and in the centre of the city
DUHAA
Stayed 11 nights in Oct 2023
Response from Erkan Günay on 23 Oct 2023
Dear Valued Guest,Thank you for taking the time to provide such positive feedback following your recent visit to Holiday Inn Istanbul City Hotel. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,
8/10 Good
Lily
18 Oct 2023
Lily
Stayed 1 night in Oct 2023
Response from Erkan Günay on 19 Oct 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
Dear Valued Guest,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay.I look forward to welcoming you back for many years to come.Best Regards.
10/10 Excellent
Ammar
15 Oct 2023
Liked: Staff & service
Its nice area nice hotel but too old equipment like the fridge and bath
Ammar
Stayed 7 nights in Oct 2023
Response from Erkan Günay on 17 Oct 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards
2/10 Terrible
Atif
25 Sept 2023
Disliked: Cleanliness, staff & service
Atif
Stayed 7 nights in Sep 2023
Response from Erkan Günay on 27 Sept 2023
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,
4/10 Poor
Abdul
22 Sept 2023
Abdul
Stayed 1 night in Sep 2023
Response from Erkan Günay on 13 Oct 2023
Dear Valued Guest;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
Dear Giovanni,Thank you for choosing to stay at our hotel and for sharing your experience.What you described is definitely not the kind of experience we want any of our valued guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience.I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons.Yours in hospitality,
2/10 Terrible
Omar
Travelled with group
25 Aug 2023
Disliked: Cleanliness, staff & service
Rude and bad father attitude
It was worse experience ever. They had very bad attitude the lady in the breakfast restaurant so rude. The reception guys don’t want to listen and discuss anything. All over it was bad experience . I choose the hotel, because part off IHG group but looks like owned by reception employees.
Omar
Stayed 2 nights in Aug 2023
Response from Erkan Günay on 28 Aug 2023
Dear Omar;Thank you for taking the time to provide feedback following your recent visit to Holiday Inn Istanbul City Hotel. Customer satisfaction is of the utmost importance to us, and we are sorry that on this occasion we fell below your expectations. We would be interested in finding out more about what went wrong - please could you email our reservations team with further details of your stay? I do hope to have the pleasure of welcoming you back again soon. Kind regards,
Dear Nikolai,I hope this email finds you well. I wanted to reach out and personally thank you for taking the time to share your feedback about your recent stay at our hotel.Your rating of 8 out of 10 is greatly appreciated. We value your opinion, and your feedback helps us identify areas where we can improve and enhance our services further.We are delighted to know that overall, you had a positive experience with us. However, we also want to ensure that we meet all your expectations, and we'll be working diligently to address any areas you feel we can do better.Your feedback is crucial to us, and we assure you that we take it seriously. We are committed to continuously improving our services to provide you and all our guests with an even better experience on your future visits.Once again, thank you for choosing our hotel, and we look forward to welcoming you back soon. If there's anything specific you would like to discuss or any suggestions you'd like to share, please feel free to reach out to us.Best regards,
Good value. Service not bad but could be better. Surgest maybe life guard by pool at busy weekends as not all parents take much notice!
Sarah
Stayed 5 nights in Jun 2023
Response from ERKAN on 27 Jun 2023
Dear Valued Guest,Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel.We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back.Yours Sincerely
2/10 Terrible
Olu
20 Jun 2023
Olu
Stayed 3 nights in Jun 2023
Response from ERKAN on 21 Jun 2023
Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards
10/10 Excellent
Raid
23 May 2023
Raid
Stayed 5 nights in May 2023
Response from ERKAN on 13 Jun 2023
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards
Dear Valued Guest,Thank you so much for your feedback! We are glad you had an amazing time and hope to welcome you back again soon!Best Regards.
4/10 Poor
osama
18 May 2023
osama
Stayed 1 night in May 2023
Response from ERKAN on 9 Jun 2023
Dear Osama,First of all, thank you for choosing Holiday Inn Istanbul City hotel for your accommodation and for your comments as well.I checked your comments carefully and please accept our apologize for your negative experience. Your comments is very important for us to improve our service quality and to give better service to our guests at the future.I would like you to give us one more chance to make best experience for your next accommodation.Best Regards
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
6/10 Okay
BINENE
1 May 2023
BINENE
Stayed 5 nights in Feb 2023
Response from ERKAN on 24 May 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
It was my first time in Istanbul with my daughter and I stayed 13 nights in Holiday Inn Istanbul Old City. I have booked it from Bangladesh and found the overall service very good except one thing no A/C was running because heating was going on. Some nights it was very hot, I opened the window even could not sleep. I talked to the reception several times and asked them for A/C but it didn’t work out. Second issue was internet not available all the times.
But cleanliness and location was excellent.
Kamrun
Stayed 11 nights in Feb 2023
Response from ERKAN on 16 Mar 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
Great location is close to tram Station where you can go to shopping. Great food for the breakfast. But the hotel doesn't look like 5 starts.
Victoria
Stayed 4 nights in Jan 2023
Response from ERKAN on 26 Jan 2023
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
Location was good and the suite offered a bedroom and a living room, good enough for 3 people.
Ali
Response from ERKAN on 5 Jan 2023
Dear Valued Guest,Thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience at Holiday Inn Istanbul City Hotel with us enjoyed our hotel and services.We are truly encouraged by your compliments and it is my utmost pleasure to share your appreciation with our team. ,We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.Best Regards
I just stayed here during 12/07/22-12/17/22. This was not what I was expecting. There was a rat in my room and hotel staff moved my room, but then charged me for products in the minibar that I did not use.
MOHAMAD
Response from Erkan on 20 Dec 2022
Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,
This is max 3 star hotel. No A/C. Dirty carpets. Food ok. Staff not helpful. Don't speak English, reason why I chose an american chain.
Only thing perfect is the location. Across from the tram and lots of shops.
Mariella
Stayed 1 night in Dec 2022
Response from ERKAN on 13 Dec 2022
- Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,
They do not have a cold AC! Only hot and when complained they opened the window and gave me a fan!
Verified traveller
Stayed 1 night in Nov 2022
Response from Erkan on 1 Dec 2022
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
2/10 Terrible
Saman
23 Nov 2022
Saman
Stayed 2 nights in Nov 2022
2/10 Terrible
Yasir
Business traveller, Travelled with partner, Travelled with group
I don’t recommend anyone to stay at this place it’s totally waste of time and money. Very highly rated it should be 1 star hotel. Very unprofessional front desk. Very noisy rooms overall it’s very uncomfortable place to relax.
Hotel little far from the center although metro station present next the hotel and a break fast so expenssive.. Room is so comfortable and calm.. Staff are so cooperative
NAWAL
Stayed 4 nights in Oct 2022
Response from ERKAN on 2 Nov 2022
Dear Valued Guest, Thank you very much for sharing your comments regarding your expereince at Holiday Inn Istanbul City Hotel. We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide.Thank you again for choosing us and we look forward to welcoming you back. Yours Sincerely
Staff members were extremely rude, unpleasant, unfriendly and not helpful at all. When communicating they clearly did not want to be spoken to. make the whole stay uncomfortable
jabbar
Stayed 4 nights in Oct 2022
Response from ERKAN on 17 Oct 2022
Dear Valued Guest,We would like to thank you for your valuable time to score your recent Holiday Inn Istanbul City Hotel experience and share your feedback with us.First of all, we regret that we were not able to fulfill your expectations and we would like to offer our most sincere apologies for the inconveniences caused.I have made sure to share your feedback with my team. Thanks for highlighting this to us.We hope that you will give us to opportunity to show you our improvements and to regain your faith in Holiday Inn Istanbul City Hotel at your next stay.Sincerely,