Hotel was ok, but as some other reviews stated, we think the hotel caters more to germans. Language was a problem (but we don't speak any Italian). Some employees were helpful, however. We were put in room 130, and they said it was quiet and away from dance club area. Well, the hotel right above ours played LOUD banging music until 1:00 AM. Air conditioning barely worked, so the noise couldnt be drowned out. A man came at 11 PM after we came to the room after dinnerwhen we called about AC not working, but couldnt do anything about it. We were disappointed, but at least the thermal pools were nice and relaxing. Signs everywhere that you couldnt reserve lounge chairs, but by the time we got to the pools, all were taken...yep, with beach towels and nobody around. Good location with beautiful views, and free shuttle to/from ports.