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Reviews of Baymont by Wyndham Iron Mountain

2 out of 5
Baymont by Wyndham Iron Mountain
1609 S. Stephenson Ave., Iron Mountain, MI

Reviews

6.0
Rating 10 - Excellent. 31 out of 214 reviews" "
Rating 8 - Good. 61 out of 214 reviews" "
Rating 6 - Okay. 36 out of 214 reviews" "
Rating 4 - Poor. 47 out of 214 reviews" "
Rating 2 - Terrible. 39 out of 214 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Steve

Business traveller
HVAC unit extremely noisy, woke me up every half hour.
Stayed 1 night in Feb 2024

2/10 Terrible

Michael, Little Lake

Business traveller
Disliked: Amenities, property conditions & facilities
The people below menweee smoking in their non smoking room. My room stuck horribly. I finally requested moving or a refind.
Stayed 1 night in Jan 2024

8/10 Good

Rachelle

Liked: Staff & service, property conditions & facilities
I stayed in a King Jacuzzi Suite and it was amazing! I loved it! The room was bigger than my first apartment! Tile was coming up in areas, and hotel a little worn. But what do you expect when you pay such an amazing price! I will be back! Nice staff, nice and quiet. Pretty room.
Stayed 1 night in Jan 2024

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport
Here for the first time. Nice clean place, very reasonable priced, close to the airport. If you look for a good place close to the airport, I would recommend to stay here. Drive is about 10 minutes. Staff is very friendly and welcoming.
Stayed 1 night in Dec 2023
Response from Kanna Gotla on 3 Jan 2024
Dear Bruno, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Inn & Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Kanna Gotla Front Desk Econo Lodge Inn & Suites

4/10 Poor

Heather

Business traveller
Disliked: Property conditions & facilities, room comfort
Less then
Pool was gross with hair and yuck floating around. Hot tub was down. Ice machine was broke and the pillows and beds were hard and springy. You get what you pay for..
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Stayed 1 night in Nov 2023

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a deep clean, and updates....
The photos for this hotel are not accurate. Inside and outside the place is dirty and not kept up. Outside trash is piled up around all of the trash cans, broken chairs and lights. Inside it doesn't look like the lobby has been swept or vacuumed, ever. The room was not clean, there was broken tiles in the bathroom, the light above the sink was missing a bulb and the cover, there was hair in the shower, etc. The only positive was it was quiet, but I think that was because no one else was staying there. The lady at the front desk was also very nice when checking in/out. But, due to the uncleanliness I would not stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Alex

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Brian

Travelled with family
Stayed 2 nights in Oct 2023

6/10 Okay

Monica

Travelled with partner
Liked: Staff & service
The room itself was decent. Curtains were broke on the windows the jet tub was dirty. It was very loud at night and the hallways had a very bad smell to them.
Stayed 1 night in Sep 2023

6/10 Okay

Douglas

Travelled with partner
Disliked: Amenities
Very outdated unplugged fridge so load toilet not acceptable regarding size
Stayed 1 night in Sep 2023

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dark dingy terrible
Booked for the pool and hot tub. Hot tub was broken. Pool area dark. Very dark. Light in the hallway by room was burnt out. Breakfast was a joke. Less than one glass of oj left at 830 Breakfast ended at 10. No fruit available. No milk left. Do not recommend
Stayed 1 night in Sep 2023

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, smelly. The hallways smelled like cat urine. Didn't want to touch bare feet on the floor in the room.
Stayed 5 nights in Sep 2023

6/10 Okay

Mary

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfy!
Stayed 1 night in Aug 2023

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need to raise the bar
Personnel at the desk were helpful and polite. Bed were terrible, to hard, pillows to small and thin. Lamp next to bed fell apart. Table in room was very unstable. Toilet was not secured, shower head is to low for an adult. Tripped on door sash going to room more than once due height difference in floors.
Stayed 2 nights in Aug 2023

6/10 Okay

Benjamin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Older hotel that is showing its age but was clean. Staff was polite and efficient. The continental breakfast was poor-no hot coffee.
Stayed 1 night in Aug 2023

8/10 Good

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Rachel

Stayed 2 nights in Aug 2023

4/10 Poor

SCOTT

Travelled with family
Disliked: Amenities
The Staff was very nice, The property was filthy, the halls are filthy the bathroom sink leaks the sink was stained and filthy, Outdoors cigarette butts and beer cans
Stayed 1 night in Aug 2023

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Common areas were soiled and I kept. Parking lot contained some garbage and a lot of weeds everywhere. In the middle of the night water started leaking through our ceiling. My husband called the front desk around 4 am and they said ok we will look at it after you check out. They in turn came to our room around 7 am to look at the ceiling. 1/3 of the bedroom floor was covered in water. We used every towel we had to keep it contained. At check out, my husband spoke to the front desk and they offered nothing for our inconvenience. Will never recommend or stay at this facility again. I paid $133 and got $0 value from this facility!
Stayed 1 night in Aug 2023

4/10 Poor

william

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness
pool area/vending area carpet was wet and pool area was leaking. The spa didn't work. The floor in the building was pretty dirty.
Stayed 1 night in Jul 2023

6/10 Okay

Ron

Disliked: Cleanliness, property conditions & facilities
The Value was attractive. However Hot Tub Closed. No Pool Towels. Drain in sink in room did not drain. TV remote did not work other than power (typical of almost dead batteries.) Key cards lost programming. Bats nest in Roof near entrance. (Bat show was great.
Stayed 1 night in Aug 2023

2/10 Terrible

Norman

Travelled with family
Disliked: Cleanliness
Was very run down
Stayed 1 night in Jul 2023

2/10 Terrible

Valerie

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We had to keep getting the room cards re-activated. Parking lot was full of cig butts garbage. Flashing sign says "POOL" no pool and the only reason we stayed there. and b/c I didn't pay for all three days at check in the rate changed daily. Very disappointing.
Stayed 4 nights in Jul 2023

4/10 Poor

Troy, Little Chute

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty sheets, questionable white substance stained onto other bed linens so we could only use one bed...which we put our own blankets onto and layed on top. Very dated facikity. I have also never stayed in a basement room before. Deadbolt broken on one of the doors, did not feel safe. Nice staff but would never stay again.
Stayed 1 night in Jul 2023

2/10 Terrible

Beverly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms, hall, outside garbage...
I booked 4 rooms for a group of us. Our room the toilet was running, no big deal. Then I ran the sink to wash my hands and a bunch of hair came up )(some man must of shaved). So the sink was plugged. So I called down to the desk. He came over looked and said he would move us. So he gives me a key for upstairs. I go in. Looked good until I looked in the bathroom. The toilet seat was leaning against the wall. I went down again. He came with me this time. It looked ok. Well when we got back. I noticed there wasn't a square of TP in the room and there was a dirty towel hanging on the back of the door. GROSS!!!! Another room the bed spread was nasty, they tore it off and threw it over to the other side of the room. The hallways and steps needed to be vacuumed., between animal hair and just crud people dragged in on their shoes. The garbage cans were over flowing outside. There were alot of people hanging around and no one seemed to even care. I said to the desk clerk after the 2nd time that Management apparently needs to check on the work being done, or not done!! He laughed??? If I didn't have the reservations we would of left after we seen the outside garbage and the carpets before seeing the rooms. SO MY ADVICE RUN!!! Until the crew cares!!
Stayed 1 night in Jul 2023

6/10 Okay

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was dirty trash bags in the hall and broken windows rooms are not clean and bed sheets were not cleaned or replaced. Ive stayed at pay by the hour hotels that are cleaner.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
The hotel was extremely dirty. It had dirt and crumbs on the stairs and throughout the hallway. There was trash in the halls. When we entered our room it smelled horrible and the sheet were dirty. There were stains and dirt on the floor. We left immediately and stayed at a different hotel. The pictures shown are not at all what it looks like. The staff were not able to answer any questions regarding what’s available in the area. Hotels.com made it right when we requested a refund.
Stayed 1 night in Jul 2023

2/10 Terrible

Connie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The floors were filthy throughout, the bathroom and towels were very dirty. Overall I would not recommend or stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
I had a great 2 night stay at EconoLodge. The room was very clean and comfortable, nice amenities such as a Gym and Pool and a delicious breakfast in the morning.
Stayed 2 nights in Jun 2023

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 6 nights in Jun 2023

4/10 Poor

Martin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was barely working, and not controlled by a thermostat. Toilet mechanism was so rusty it wouldn't refill the tank without manually triggering it each time you flush. Bathroom door wouldn't close, latch or lock. Sheets had body hair on them so they were not switched.
Stayed 1 night in Jun 2023

2/10 Terrible

Jacob

Stayed 1 night in Jun 2023

4/10 Poor

Kerry

Business traveller
Disliked: Property conditions & facilities
I have stayed at this place every other month for many years and it was dramatically went down hill the last year especially the last 3 stays. The outside is in shambles, for the last 3 stays the pool and hot tub have been out of service. This time my TV had multiple issues, and the window curtains didn't even cover the windows. The breakfast has also become the bare minimum, and what is offered should not be served.
Stayed 1 night in Jun 2023

6/10 Okay

Karen

Stayed 1 night in May 2023

10/10 Excellent

Darryl

Stayed 1 night in May 2023

6/10 Okay

Jamie, Sault Sainte Marie

Business traveller, Travelled with partner
Liked: Staff & service
NO POOL. They say it may never reopen. There are no housekeepers so the front desk is trying to do it all. The jacuzzi was VERY small and in need of a cleaning. The floors appeared clean bit turned my socks black. The front desk man was so funny and very nice!!! They recently updated the room we had to it was decent. The continental breakfast was small and no real juice just a sugary orange drink, milk and coffee. I would stay again ONLY if the get housekeepers and a nice operating pool!!!
Stayed 1 night in May 2023

4/10 Poor

Deana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tile floors in the rooms, 1st room my shoes were sticking as i walked and it smelled like wet dog very heavily. Doors were flimsy with large spaces all around letting in light and sound. Asked to move to another room, they were great about it, but no elevators and on 2nd floor... all the floors and stairs were dirty. When i came back to room that night, neither key card worked and no one at desk, went up and down stairs 3 times carrying heavy luggage, finally called hotel and someone met me (downstairs again), redid key cards and i could finally get in. Sheets were clean, blanket and bedspread smelled like urine. Clock broken, bathroom door jam broken... never tried the tv, the shower, or the limited continental breakfast. Pool and spa closed "for maintenance".. sign looked like it had been up a very long time.. But the staff was mostly friendly and it was cheap. I'll never stay there again though.
Stayed 1 night in Apr 2023

2/10 Terrible

Mason

Stayed 1 night in Apr 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was great, only thing the workout room was not electrical and the pool was closed
Stayed 2 nights in Mar 2023

10/10 Excellent

Kristine

Stayed 2 nights in Mar 2023

6/10 Okay

Nathan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Multiple places in our room with holes in the wall and/or deep cracks. Mold in bathroom, and near heating units. Witnessed staff harassing an older guest during the dismal “continental breakfast”. Would not stay again.
Stayed 2 nights in Mar 2023

4/10 Poor

Alicia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk was very nice room was dirty very outdated cracks in walls lots of chipped paint exepdia didnt have any thing posted there pool was down when i booked so was not very happy wasnt able to use that the breakfast was worst ive seen in a lomg time for the prce i paid was not worth going at all
Stayed 1 night in Mar 2023

4/10 Poor

Albert

Liked: Cleanliness, staff & service, amenities
Had trouble with TVs they had to move me a different room
Stayed 1 night in Feb 2023