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Reviews of Amazon Apart Hotel

3 out of 5
Amazon Apart Hotel
Av. Aguirre 1151, Belén, Loreto

Reviews

6.4
Rating 10 - Excellent. 7 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 9 out of 39 reviews" "
Rating 4 - Poor. 9 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

8/10 Good

ZENON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super Nice people ..super clean..super clean..i Will Stay there again ..defenily i recomened
Stayed 3 nights in Mar 2019
Response from Analy on 14 May 2019
Gracias, esperamos vuelva pronto

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
I won't be going back there again
Checkout was meant to be at 12 noon. I could not believe that the staff were calling me at 9.30 am to ask when we were leaving. This happened on several occasions - I won't be going back there again. They told me that a taxi was inclusive in the price. I gave them my flight details by email and had this confirmed by them prior to my trip. When I arrived at the airport, there was no driver waiting. It was in the midday sun and it was very hot and uncomfortable. Also there were taxi touts that kept pestering me. I had to ring the Hotel to find out where their driver was. The staff claimed they had not been given my flight details, even though I had a confirmation email from them thanking me for my flight details and stating that their driver would be waiting. The breakfast which was included in the price had very little options: food was cold, there was rice, curry and pork, not really appropriate for breakfast, maybe something the locals might eat but certainly not for tourists but it was cold anyway. As they put pork inside the rice, there was no option for vegetarians. The breakfast buffet suggested there were options but there were not. You had to have what was offered. Worst still, a very smelly dog was wandering about the restaurant, which is obviously hazardous - I was truly alarmed - filling the restaurant with a really acrid smell of the dog. It was a disappointing experience and I chose only to stay one night.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what the pictures promise
A dirty hole in a disgusting part of town. The pictures might be from 20 years ago when it opened. Tere are nicer hotels for half the money around in town

2/10 Terrible

Ryan, Edmonton Alberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
BEWARE!!!
Dirty hotel. Bed sheets had blood stains, pool looked too dirty to swim in. Stayed one night here and slept in our sleeping bag liners. Ended up paying to canceling our hotel here for our return after our rainfoest tour. Check out is 1pm and check in is 1pm. So when do they clean the room? Doesn't say that on expedia, but there was a sign in the lobby.

4/10 Poor

Lindsay, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not worth the price, no hot water, far from Plaza
Cons - - no hot water!!! - king size bed is actually 2 twins pushed together with a gap in the middle - handyman started doing construction outside our room at 8 am, we had to ask them to stop 3 times - the neighborhood felt unsafe at night and it was far from the Plaza de Armas - wifi only works in the lobby Pros - - staff was very friendly - pool and bar area were nice - airport shuttle - restaurant and casino in hotel Overall I would have to give it a 2. After being out in the jungle for days, we were really looking forward to a hot shower and a good nights sleep. For the price ($70) we were expecting more. As I said, no hot water, no wifi in the rooms and being woken up early to noise, we were not happy. I would recommend staying closer to the Plaza de Armas.

4/10 Poor

Julie, Sydney Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water cold breakfast
The staff here were very helpful and informative. The location is about a 20 minute walk to the main plaza. There was no hot water in the shower , the pool was dirty and the buffet breakfast was cold with no attempt to keep it warm. There was 2 of us in the room and only supplied 1 towel. Had to keep asking for another towel. Was not good value for the price we paid

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
This was one of the only hotels my friends and I could find in Iquitos that was not a hostel, and advertised having a shower & toilet in the room. We were a group of 4 who stayed here the day before & the day we returned from an Amazon expedition. The rooms were fair considering the surrounding neighborhood which was poor. We felt unsafe going out of the hotel at night. The locks were hard-core dead bolts that required the key to lock the door from the inside and outside the room. The second night we stayed here the hotel lobby & the room we checked into had a very strong odor that made two of us feel sick. The front desk was very accommodating at switching our room immediately, and explained that smell was from a cleaning product used to mop the tile floors. The elevator only went up two floors, so we needed to walk through this hotel maze in order to get us to our room on the 4th floor. Staff was very friendly & assisted with all of our bags. Given that this was one of a handful of decent places to stay in Iquitos I might consider staying here if I ever return to Iquitos.

4/10 Poor

Unhappy customer, Lima, Peru

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly executed hotel
My first room had ants, the second flooded when it rained, it was a poor part of town, and the restaurant only had drinks to make it through the night and never any beer. We checked out early to stay in a different hotel, that was immensely better for the same price!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lot to do with cleaniness
The room (sheets and towels) didn't feel clean, at that made the experience very uncomfortable. The staff very friendly. Breakfast awful.

10/10 Excellent

algo, LAS VEGAS, NV USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION; SAFE AREA
The staff wera extremely friendly, polite and helpful. The rooms and the Hotel in general were clean and always with someone around ready to help. Only to things I did not like about the Hotel. Thet don´t have safe in the rooms and that is neccesary to leave your passport on a trip to the jungle. The one at the front desk was just a box and one supposed lo leave the valuebles in an envelope. The other thing that surprised me was the lack of knowledge by the front desk employees. They have no idea about telephones numbers of the only two airlines that land there or indormation about a nice restaurant etc. A little trainning in this area seems to be in order.

8/10 Good

richard, some place oin mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a nice city, amazing nature of amazonas
hotel is overall nice, but the city of iquitos overall is not beautiful like other cities in peru, stasff is helpful, good matress, good AC, very close to downtown like 3-4 min in the mototaxis and cheap like 2 soles to get around, be careful in the tours special atencion in the amazon king sac, they will not get you what you pay, take te tour en the hotel and is cheaper and has excellent guides

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
great staff , good location
The Staff is super friendly and accomodating .... but the hotel needs a bit of maintainance

4/10 Poor

sam

Poor location. Bad neighborhood.
Away from town cetner. Near bad pàrt of town. Very little inm the way of restaurants nearby and you wouldn´t want to do much walkiing there anyways.

4/10 Poor

Carolyn S

Disliked: Cleanliness, staff & service
No English speaking staff.

6/10 Okay

RT, Australia

Clean and Safe
The hotel is a lot older than the pictures suggest, but in comparison to other hotels we saw on the street, this was clean, comfortable and secure. It is also just down the road from the belen markets. They are currently doing renovations so it is a bit noisy during the day.

6/10 Okay

Rich

Liked: Cleanliness, staff & service, room comfort
Trying hard in the wrong part of town...
A decent hotel with staff that try very very hard to make it an outstanding hotel, the Amazon Apart is brought down solely by its location. Situated in a very developing part of the city (all cynicism aside, there is a chicken-butchery on the street running directly perpendicular to the hotel); the hotel is comfortable once inside…but the overall impression is rather lacking. Admittedly, Iquitos is a small town and we paid, on average 2-3 Soles to get anywhere else (restaurants, the river-front, the main square {Plaza de Armas})…so the location isn’t devastating…but less hardy travelers should be ready. As I mentioned the staff really do shine at this hotel, even fighting through the language barrier (my fault for not speaking their language) they went *well* out of their way to be helpful and make our stay enjoyable.

6/10 Okay

EM, Texas

Disliked: Room comfort
ok but not impressed.
Restaurant had bad food!!!! no hot water. far from downtown but easy to take a 'motortaxi' to anywhere. Service OK

2/10 Terrible

Kier, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertising.
First of all, we were sent an email prior to our stay that detailed all of the amazing amenities that we were supposedly going to have in our room and hotel. Our hopes were brought way up and then shattered. First of all, Amazon Apart Hotel boasts "individually decorated" rooms. If this is the case, then ours was decorated with a leaky ceiling, noisy workers above us, and a minimal approach, not only were there NO decorations at all in our room, let alone flowers, but we had a ceiling that was leaking water and cracks running down the walls with some of the lights not working. Our "king sized tempurpedic" mattress was two twin beds pushed together, there was a huge crack in the middle of our bed! We were only supplied with one towel in our room when we arrived, which is kind of a big deal when you're hot and sweaty in the amazon. When we DID ask for more towels, we were told that "they had run out". We stayed during the off season!!! The room smelled funny, the fixtures and sinks were shotty, wobbly and sketchy. The nieghborhood that this hotel is in, near the Belen market, is the worst of all of Iquitos!!!! It was scary and dangerous. If you're into efficiency and protecting the environment, RUN from this place because there was a three inch gap between the window and the AC unit where hot air just came in 24/7, not to mention swarms of amazonian bugs! The windows in the bathroom were screens that you couldn't close, very very awfully planned and wasteful, PLUS we could see into the bathroom across the hall because there are windows that line the whole shower! We saw a naked man showering!!!! If you want hot water, you have to shower in the morning or else its freezing cold. NOBODY spoke english at reception, and they were very pushy and rude, they tried to make us stay longer to wait for THEIR shuttle when we needed to go to the airport, I had to beg them to call a taxi. The only good part about this place was the really nice waiter at the restaurant and the food was pretty good, but if you're going to iquitos, I don't care what the guide books or ads say, this place is a rip off!!!!! Spend the extra few dollars and stay near the plaza de armas where you know you will get what you pay for.

8/10 Good

Gaurav, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Will recommend

6/10 Okay

Tina, Canberra Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Good Base Hotel for Amazon trips
The front desk staff were good but occasionally needed a bit of prodding to meet deadlines. The staff at the hotel tried really hard to help us get outside transport. The hotel has some nice features, like the pool, good beds, clean floors and friendly staff. The restaurant has real problems remembering to bring food that was ordered (waited over 1/2 hour for soup and a sandwich at a slow time of the day).. The food and cooking are good, but the service needs a facelift. The wireless internet was unreliable and it went down for long periods during our last weekend.. Overall it is a restful and clean place to stay in the chaos of Iquitos.

10/10 Excellent

Daniel, St Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty nice hotel but....
Check out the nature reserves in the jungle surrounding iquitos, there is one reserve in particular with abandonded/recovering monkeys that was very nice, i would be weary of wandering deep into belen w/o a local tour guide . also the hotel offers tours but are generally $25 per person/per day over-priced..so we just wandered around and found better deals..tripadvisor has a good list of things to do.... Overall I was very satisfied with my experience with the hotel...very comfortable bed, AC, hot water, nice little pool & restaurant...I would only warn fellow travelers that if you book through a third party (ie expedia) then the hotel will not refund your money should you decide you want to check out early to spend the night in the Amazon. This was rather frustrating because, as nice as Iquitos is, it just doesn't compare to the tranquility of the jungle and we really wanted to spend at least one night in the wilderness. so maybe book a couple nights then re-evaluate the situation.

10/10 Excellent

Tom, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very favorably impressed.
Great service and very friendly people.

10/10 Excellent

Neville, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Cant wait to go back"
I found the the Amazon Apartment Hotel to be a great place to stay, the pool was excellent especially after a day out touring, hotel staff where very friendly and the Reservation Management Brian and Cindy both speak english which made life easy, Brian conducts and arranges excellent tours and introduced me to a very trustworthy local Indian guide Paul with who I spent four days touring the Amazon, all things considered The Amazon Apartment hotel is a great place to stay if you are visiting Iquitos. Neville, Brisbane Australia.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2018

4/10 Poor

Susana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

タカ, リマ

Liked: Cleanliness, staff & service, room comfort
２８広場やべリン地区に近い下町のホテル
受付の２人は英語での対応をしてくれた。お湯の出るシャワーときれいなバスタオル、エアコンもあり暑い夏の日中の仮眠が快適に出来た。１階エントランスに自由に使えるインターネット用のパソコン（WindowsXP）が１台あった。
客室ダブルベッド
３Fの客室から
朝食ビュッフェ
中庭

2/10 Terrible

Jorge, Lima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peor no pudo ser
Es necesario que alguien se haga responsable del servicio brindado, el dueño o gerente no vive en el Perú el personal no está calificado para resolver problemas

4/10 Poor

DAV., PERÚ

Disliked: Staff & service, property conditions & facilities
Habia cucarachas correteando por el buffet
Estamos muy a disgusto con el hotel. Pedimos que nos llevaran al aeropuerto a las 10:00 cuando ingresamos en el hotel. Cuando bajamos con las maletas, el personal de turno no sabia nada y nos estimó un tiempo de 20' hasta que llegara el transporte. No llegábamos al vuelo Pedro que entre las gestiones ya eran las 10:10. Después de otra llamada, ya siendo las 10:15 se decidió a pagarnos un taxi. PERDIMOS EL VUELO y nos tocó esperar 8 horas en el aeropuerto perdiendo también la conexión a Cusco. UN DESASTRE

6/10 Okay

Gustavo, Mexico

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buenas instalaciones, mal servicio
El hotel esta limpio y tiene buenas instalaciones la comida es sabrosa pero un poco cara, el servicio no es muy bueno, nos hemos quedado dos noches, al regresar en la tarde del segundo día nos percatamos que no estaba hecha la limpieza de la habitación, nos quejamos con el personal en recepción q lo que contestaron que no tuvieron tiempo de hacerla

6/10 Okay

Gabriel Alberto, Lima

Comprobantes de pago
Con la estadía no hubo problema, lo que si me incomodo es que, a pesar de haber hecho presente al momento de llegar, que iba a necesitar que el hospedaje sea facturado a nombre de la entidad donde laboro se me haya dicho a los minutos de finalizar mi estadía que no podían facturarlo porque había hecho el pago por la web de Hoteles.com, por ende me he visto afectado con no poder sustentar dicho gasto ante mi empleadora.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Habitación y servicio agradables.

10/10 Excellent

Shari, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my time at this hotel
I stayed at Amazon Apart two nights before I headed back to Canada. A very nice apart hotel. Cozy and Clean rooms, nice terrace and swimming pool. Restaurant, buffet breakfast included. Dinner was very good . Great location. I enjoyed my stay here.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Top Preis-Leistung Verhältniss
Zentral gelegenes Hotel mit sauberem, modernem Zimmern an einer der "Einklaufsstraßen" in Iquitos. Personal war freundlich und Hilfsbereit. Pool ist nicht riesig aber ausrreichend und gepflegt und wird bewirtet. Klimaanlage war leider zu laut und man sollte sich nicht auf den Hotel-Airport Shuttle verlassen (war allerdings auch um 6 Uhr morgens und die Schuld eines Fahrers. Alles in allem durchaus empfehlenswert für den Aufenthalt in Iquitos mit sehr gutem Presi-Leistungs Verhältniss.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
顔を洗う洗面が小さくて水が細く使いにくかった｡

8/10 Good

Evelina, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra, fräscht hotell med trevlig personal och pool
Helt ok hotell, vi sov där en natt och det är modernt och fräscht. Trevlig personal, har inte så bra uppfattning om läget men helt klart moto-taxi-avstånd till centrum. Prisvärt och jag skulle boka samma om jag skulle återvända.

8/10 Good

Øystein, Nordfjord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazon Apart Hotel
Fint hotell med trivelig betjening. God service, rene rom og sentral beliggenhet. Mye for pengene. Spør etter veien til markedet i Iquitos hvor de lager og selger utrolig vakre gjenstander som er laget av tre.

8/10 Good

El tenista, Lima Perú

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Recomendable para viaje familiar....