Terrace/patio
Check availability

Reviews of Enso Hotel

4 out of 5
Enso Hotel
Bei der Arena 1, Ingolstadt, Bavaria

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 118 reviews" "
Rating 8 - Good. 51 out of 118 reviews" "
Rating 6 - Okay. 14 out of 118 reviews" "
Rating 4 - Poor. 6 out of 118 reviews" "
Rating 2 - Terrible. 1 out of 118 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andreas Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is fairly new, the rooms are well designed and the bathroom is just how it should be. Everything was clean and the smell was neutral, which is good. A really good room to get to, after a long day. The staff was friendly, attentive and helpful. They were nice to talk to. There are only 2 things that i would "complain" about: 1. The bed sheet was a bit too rough, so I had to get used to it. A softer cotton sheet would do the trick. 2. The light in the bathroom is a bit too weak. At first I thought it was dimmed, but I could only find the normal switch. For normal use it is ok, but if you want to shave, it is quite hard to see anything. But maybe it was just my room. All in all, I am happy I stayed in this hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Room not cleaned on arrival (had to get another room), not cleaned on last day of stay (needed to go get towels from reception), doubt rooms are hoovered as carpet was filthy, all soaps empty in the bathroom (had to ask for a refill), huge spiders in the lobby. I've used this hotel for a few years and it's been more than adequate but somethings happened with staff/management perhaps as its not the service I would expect. Will give enso a miss now, shame.
Stayed 3 nights in Oct 2023
Response from Enso-Hotel on 21 Nov 2023
Thank you for your feedback! That is not the quality we are aiming for. Our apologies for the inconveniences.

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service
Disappointed
I have stayed at the Enso on many occasions and I have had no issues, hence why we have continued to use this hotel for business trips. However, on this occasion (3 nights for 5 people), my room had clearly not been cleaned properly. The room stank of stale urine and I found a discarded bra lying at the side of a chair in the room, not behind or underneath, but just lying at the side of the chair. While on this trip, I injured my foot and asked at the hotel bar if I could have some ice to help reduce the swelling, I was given 2 cubes of ice. The following night I asked again and was given 1 ice cube. The third night the barman point blank refused to give me any ice whatsoever. The same barman then refused to serve drinks to my colleagues as the bar was closing in 20 minutes, after a bit of an exchange, the barman then served drinks, but put them in the hotel lobby/reception. He then proceeded to serve others who came into the bar after my colleagues had moved to the reception area. The Enso was a default hotel that we use for business, but I will not be using it again in the future.
Stayed 3 nights in Oct 2023
Response from Enso-Hotel on 21 Nov 2023
We're sorry to hear that you were not satisfied with our service on your last stay with us. We are aiming for quality in all areas, hereby our apologies for the inconveniences.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No air conditioner
Stayed 1 night in Aug 2023
Response from Enso Hotel on 5 Oct 2023
A non-functioning air conditioning during summer is not ideal. We sincerely apologize for the inconveniences!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Farid

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Near down town
Stayed 2 nights in Feb 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Nov 2022

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property right next to the Saturn Arena.
Stayed 1 night in Sep 2022

6/10 Okay

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Housekeeping was almost non-existent, bedbugs
Housekeeping was almost non-existent and the sheets were never changed in my room. I am pretty sure that my room had bedbugs as I quite frequently woke up with bite marks all over my body. The hotel is fairly expensive for a single room and unfortunately I would not recommend this hotel
Stayed 2 nights in Jul 2022

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property but the front desk are not the friendliest. Did everything they should have but not very warm or welcoming.
Stayed 3 nights in Jul 2022

10/10 Excellent

Christophe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MILENG conference
Very convenient
Stayed 2 nights in Dec 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Linda Yuelin Zhou

Stayed 1 night in Oct 2021

8/10 Good

Mehmet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wifi is intentionally slow. If you need a faster one you have to pay 4 Euro for 3 hours.
Stayed 7 nights in Sep 2021

4/10 Poor

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was the only person in the bar - which suggests it is not very welcoming.
Stayed 1 night in Sep 2021

8/10 Good

Patrick

Business traveller
Liked: Staff & service
I enjoyed the location but they need new exercise equipment An elipical would be great
Stayed 1 night in Feb 2020
Response from Mengele Jeannette on 5 Mar 2020
Sehr geehrter Herr Patrick, wir sind sehr erfreut, dass Sie Ihren Aufenthalt im enso Hotel genossen haben und werden die Geschäftsleitung über Ihren Vorschlag bezüglich des Fitnessraumes informieren. Mit freundlichen Grüßen -ihr enso Team-

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful, but noisy
Trying to find a better option than intercity, I stayed 2 nights in this hotel. Great location, lovely staff, big free car park, beautiful rooms and nice buzz in the lounge. However, the walls are very thin and you can hear full y of your neighbours and also their "activities" during the night. The train also kept me awake, as the windows don't seem to be noisy proof. In summary, beautiful hotel, but I won't stay again.

6/10 Okay

Bianka

Travelled with group
Liked: Staff & service
Lüftung brummt sehr laut. Schlechte Luft.
Stayed 1 night in Mar 2024
Response from Enso Hotel on 15 Apr 2024
Wir entschuldigen uns für die Umstände!

10/10 Excellent

Stefanie Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rodolfo, Hechingen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Anita

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good average business hotel
Stayed 1 night in Dec 2023
Response from Enso Hotel on 15 Apr 2024
Thank you for your feedback!

8/10 Good

Boss

Liked: Cleanliness, staff & service, property conditions & facilities
Eigentlich alles super aber Internet hat extra gekostet und ein Wasser im Zimmer 5 €
Stayed 1 night in Feb 2024
Response from Enso Hotel on 15 Apr 2024
Vielen Dank für Ihr Feedback. Bei Ihrem nächsten Besuch zeigen wir Ihnen, wie Sie auf kostenfreies Wlan bei uns zugreifen können:)

10/10 Excellent

nancy van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Fur Business nix besonders kein Kühlschran defekte Lampen für Parkplätze vor Geschäften 5€ g
Stayed 1 night in Feb 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Alles bestens, gerne wieder!
Stayed 1 night in Jan 2024

10/10 Excellent

Rosi Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super freundliches Personal. Direkt neben der Saturn Arena. Zimmer sehr sauber und ordentlich.
Stayed 1 night in Jan 2024

10/10 Excellent

R.M.

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sandy

Stayed 1 night in Jan 2024

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanne

Travelled with family
Niet te ver van de snelweg en van het centrum. Prima kamers en een uitstekend ontbijt .
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

Fabian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Mervyn

Business traveller
Liked: Staff & service
It was okay in general, the staff was very friendly. In the room the shower is a bit impractical, because of the door. The soap dispenser in the shower was nearly empty and the construction was damaged so it did not really work to be honest.

10/10 Excellent

Veit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
---
Stayed 1 night in Dec 2023

6/10 Okay

Roland

Liked: Cleanliness
Disliked: Staff & service
Unfreundliches Personal von der Buchung bis zum Check-Out
Stayed 1 night in Dec 2023

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Dr. Alp

Stayed 1 night in Dec 2023

8/10 Good

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes Zimmer, etwas klein, aber gut eingeteilt. Zimmer war etwas zu warm und ich konnte trotz neuer Einstellung an der Klimaanlage nichts an der Temp. ändern. Nur das Fenster aufmachen half. Rest./Bar hochpreisig, aber hat gut geschmeckt und freundliches Personal.
Stayed 1 night in Nov 2023

6/10 Okay

Sebastian

Sehr träges Personal,Reinigung der Zimmer schon früh 5 Uhr am Sonntag.Öffnung der Tiefgarage erst nach mehrmaligen anrufen und etwa 15 min.Wartezeit.
Stayed 1 night in Nov 2023

10/10 Excellent

Marcus

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frühstück zu empfehlen
Stayed 1 night in Oct 2023
Response from Enso-Hotel on 21 Nov 2023
Das freut uns zu hören, danke!

10/10 Excellent

Bert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michaela

Travelled with partner
Liked: Staff & service
Die Parkmöglichkeiten und die Nähe zur Stadtmitte sind als gut einzustufen. Auch die Bar wird immer gerne besucht, besonders nach einem Eishockeyspiel kommt im Foyer Stimmung auf. Allerdings könnten die Zimmer mal wieder eine „Auffrischung“ vertragen. Die Glastüren zum Bad waren sehr beschmiert, Der Schlauch in der Dusche porös und der Deckel in der Toilette ebenfalls nicht sauber.
Stayed 1 night in Oct 2023
Response from Enso-Hotel on 21 Nov 2023
Vielen Dank für Ihr Feedback! Wir sind über jegliche Rückmeldungen für Verbesserungen dankbar.

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023