All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Curtis, the team at Residence Inn by Marriott Indianapolis Downtown on the Canal is delighted to hear you had such a positive experience. They always strive to exceed guest expectations and are thrilled you felt well taken care of. We're looking forward to welcoming you back.
Michael, thank you for your perfect rating! The team at Residence Inn by Marriott Indianapolis Downtown on the Canal is thrilled to know you had an excellent experience. We look forward to welcoming you back soon!
room wasn’t ready on time. waited 1 hour 30 minutes
Mackenzie
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Mackenzie,We empathize with your situation about the delay in getting your room ready. It's never our intention to make our guests wait longer than necessary. We've taken note of this and will work to ensure better coordination timings in the future. We hope you will give us another chance to provide you with an improved experience.
Nami, thank you for staying at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We're thrilled you had a delightful stay. Our team looks forward to welcoming you back on your next visit. Safe travels!
Kyle, it's a pleasure to read your succinct and positive review! Our team at Residence Inn by Marriott Indianapolis Downtown on the Canal is thrilled to know your stay was perfect. We appreciate you choosing our hotel and we hope to welcome you back in the future!
6/10 Okay
Alexis
6 Apr 2024
Alexis
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for taking the time to submit this feedback, Alexis.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
like
proximity to canel.
dont like
carpet looks so dirty
charge $30 for overnight parking .
Seng Yong
Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Seng Yong, it's great to know you appreciated the convenient location of the hotel. We're sorry to hear about your concerns regarding the cleanliness and parking fee. We aim to provide a satisfactory experience in every aspect of our guests' stay and we'll certainly share your feedback with the appropriate teams. We hope for another opportunity to impress you in the future.
We're so glad to hear you had a splendid stay at Residence Inn by Marriott Indianapolis Downtown on the Canal! Your high rating truly speaks volumes about your experience. We hope to have the chance to welcome you back in the future!
Casey, thank you for your top rating on Expedia! We're delighted to read of your experience at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Your positive rating is of immense value to us as it helps reassure prospective guests about our services and facilities. We're looking forward to welcoming you back on your next stay. Safe travels!
This was a beautiful property in a beautiful area. Convenient walk to Lucas Oil Stadium and all the restaurants and entertainments between was perfect. The facility was fully booked both Friday and Saturday nights yet they were able to get us checked in early and the multiple staff members were over the top helpful and kind. Will definitely choose this spot next time in town Thank You
Kimberlee
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Kimberlee, it's fantastic to hear how much you appreciated your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're glad that our strategic location and the dedicated assistance provided by our team members added extra value to your experience. It's wonderful to know that you're already planning your return! We eagerly anticipate your next visit.
6/10 Okay
Janell
Travelled with family
10 Mar 2024
Liked: Cleanliness, staff & service, amenities
The bed mattress wasn’t comfortable and the bathroom tub nozzle was loose. Breakfast was great and the it was quiet on our floor. Staff was always friendly and helpful.
Janell
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Janell, it's good to hear you enjoyed your breakfast and appreciated the tranquility of your floor, as well as the friendliness and helpfulness of our team members. We're sorry to hear about the experience you had with your room's bed and the issues with the bathroom facilities. At the Residence Inn by Marriott Indianapolis Downtown on the Canal, we are always seeking to improve the stay experience for our guests and will take your feedback to heart. We hope to get the chance to provide you with a better experience in the future.
My only gripe is they charge you $30 for parking. They are a little on the high side too.
William
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
William, we appreciate your constructive feedback about your recent stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Acknowledging your concerns, parking rates are competitive for our prime downtown location and aim to ensure the best for our valued guests. Please know that we'll share your thoughts with our team members for review. Thank you once again, and we hope to welcome you back in the future.
Brittany, we're thrilled to hear you had a pleasant stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Thank you for taking the time to leave a review, and we hope to have the opportunity to welcome you back soon.
Jeri, it's fantastic to hear your check-in experience at Residence Inn by Marriott Indianapolis Downtown on the Canal was highlighted by our supportive team member, Heather. We pride ourselves on offering a smooth and enjoyable process to each guest, and we're pleased you appreciated our efforts. Thank you for your marvelous feedback!
The check in gentleman was excellent.
Polite and very accommodating.
Able to change rooms without any delay
Kathleen
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Kathleen, it's wonderful to hear that you had a positive experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're delighted to know that our helpful team member could accommodate your room change promptly. We sincerely appreciate your kind words. Looking forward to welcoming you back on your next visit.
6/10 Okay
Mary
Travelled with family
29 Jan 2024
Liked: Cleanliness, staff & service, amenities
The only problem i had with the stay was the condition of the sofa bed. It was so poor my grand had a terrible back ache after sleeping on it.
Mary
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Mary, thank you for your feedback. We're sorry to hear about the discomfort experienced due to the sofa bed. We continually strive to improve our guests' experience and your comments provide valuable insights to identify areas we can focus on. We hope that, despite these issues, we can welcome you back for a more positive stay next time.
This was a nice and clean hotel. The location was close to the IN government center which is where we had to do business.
Amy
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Amy, thank you for your excellent review! We're overjoyed to hear you found the Residence Inn by Marriott Indianapolis Downtown on the Canal to be well-tidy and conveniently located for your business needs. We look forward to the pleasure of welcoming you back in the future.
Vicki, it's wonderful to hear you had such a positive experience at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Your top rating serves as a testament to our dedication to guest satisfaction. We hope to host you again in the future for another great stay.
I have stayed here before. Excellent rooms, has everything we need, very reasonable, immaculate, polite
professional staff. I will continue to use this as my home away from home when I visit Indianapolis.
Darlene
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Darlene, it's wonderful to hear you consider Residence Inn by Marriott Indianapolis Downtown on the Canal as your home away from home. We're pleased our well-appointed rooms, cleanliness, and professional team members met all your requirements. Your continued patronage is deeply appreciated and we're thrilled to welcome you back on your next visit to Indianapolis.
Staff was very accommodating and able to offer a room upgrade since it was available that night. Very convenient to get to and from and in a safe neighborhood.
Randy
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Randy, thank you for this exceptional feedback. We're thrilled to hear that our team members at Residence Inn by Marriott Indianapolis Downtown on the Canal were able to help upgrade your room and that you found our location pleasantly accessible. We're also glad our hotel's environment fostered a sense of safety for you. We hope to serve you again in the future.
The room was very spacious, nicely updated and very comfortable. I don’t know why I haven’t been staying at the Residence Inn all these years. We enjoyed the breakfast, it was pleasant.
Shoua
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Shoua, it's fantastic to hear that you enjoyed your time at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We're thrilled that our sizeable and contemporary rooms provided comfort during your stay and that our breakfast left a positive impression. We're looking forward to hopefully welcoming you back soon, for more unforgettable stays.
Thank you for the great rating, Brandon!It's excellent you enjoyed your time at Residence Inn by Marriott Indianapolis Downtown on the Canal so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Dennis, it's wonderful to hear that you had a pleasant experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. We hope to have the opportunity to welcome you back in the future.
Nice location. Breakfast buffet was very good.
Good selection. Front desk staff was very friendly and courteous. A bit of a walk for restaurants and shopping, but area was nice area to walk.
deborah
Response from Customer Service on 13 Jan 2024
Deborah, it's wonderful to hear that you appreciated the prime location and quality breakfast at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're glad our front desk team members were able to provide excellent service to brighten your stay. We agree, the local area provides a lovely backdrop for a leisurely stroll. We thank you for your feedback and look forward to the opportunity to serve you again in the future.
10/10 Excellent
Charlotte
1 Jan 2024
Charlotte
Stayed 2 nights in Dec 2023
Response from Customer Service on 1 Feb 2024
Charlotte, thanks for taking the time to rate Residence Inn by Marriott Indianapolis Downtown on the Canal. We're pleased to see your top marks and hope your stay with us was comfortable and enjoyable. We hope to welcome you back in the future for another exceptional visit. Safe travels onwards!
The staff was amazing. My checkin was quick and easy. Ill def stay again in a few weeks
Kwanna
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Kwanna, thank you so much for choosing to stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We're absolutely delighted to hear that our team members contributed to a seamless check-in experience and that our hospitality shone through. Your plan to return is the greatest compliment we could receive. We anticipate your next visit with excitement!
Rochelle, it's great to hear you had a wonderful experience at Residence Inn by Marriott Indianapolis Downtown on the Canal! We appreciate you taking the time to leave a rating on Expedia. Looking forward to your return visit - safe travels until then!
2/10 Terrible
Stephen
30 Dec 2023
Be aware of violence in Indy
Upon arrival at 9:00 pm witnessed a gunshot in the parking lot among arguing individuals. We returned to the car and left. Unfortunately this is Indianapolis today! Terrible Mayor and Police leadership. Gun violence is all over Indy now. BTW I am a lifelong member of the NRA. It's not the gun that makes the choice.
Stephen
Stayed 1 night in Dec 2023
6/10 Okay
Stephen
Travelled with family and small children, Travelled with pets
$30 for parking. Description says “parking available”. If you’re going to have to pay for parking it should be included in the price or description. Not something that gets rammed up your a after it’s too late to do anything about it.
Stephen
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Stephen, we value your input and we understand that the parking fee was not expected. Our aim is to be as transparent as possible in our pricing, which is why we mention that parking is available. We sincerely apologize if this was not abundantly clear during your booking process. We assure you that we have taken your feedback into consideration for the improvement of our guest experiences. Thank you for taking the time to share your thoughts.
Clean, safe, quiet & comfy! Decent breakfast too! Will def be back 😉
SHIRLEY
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Shirley, thank you for sharing your delightful experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're thrilled that you found our environment serene, spotless and secure, and enjoyed our hearty morning meal. It's great to know you're planning to return, and we're eager to welcome you back.
Had to pay for parking. No hot tub. Room smelled like mold.
Kyleigh
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Kyleigh, it seems like you had some disappointments during your stay. We're sorry to hear that parking costs caught you by surprise and your experience with the room wasn't up to what you anticipated, notably the issue with the smell. We strive to maintain a fresh and welcoming environment for our guests. Though we lack a hot tub, we're continuously seeking ways to improve and adapt to meet guest expectations. We hope to have the opportunity to turn your experience around should you choose to stay with us again.
4/10 Poor
Chris, Wisbech
10 Dec 2023
Chris
Stayed 4 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
We appreciate you sharing your concerns with us, Chris.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
10/10 Excellent
Jennifer
Travelled with family, Travelled with family and small children
Large suite rooms. Nice property. Private parking was easy and convenient
Jennifer
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Jennifer, it's wonderful to hear that you appreciated the spacious suites at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're pleased that you enjoyed our well-maintained property and found the private parking convenient. Thank you for choosing our hotel, and we hope to welcome you back in the near future.
8/10 Good
Ajaykumar, Lubbock
19 Nov 2023
Liked: Cleanliness
Ajaykumar
Stayed 3 nights in Nov 2023
Response from Customer Service on 22 Nov 2023
Thank you for the 4-star rating, Ajaykumar!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn by Marriott Indianapolis Downtown on the Canal. Thank you again for sharing!
Very comfortable, nice area, restaurants and shopping close, great staff !
Violet
Stayed 2 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
Violet, thank you for your wonderful remarks about Residence Inn by Marriott Indianapolis Downtown on the Canal. We're delighted to hear you appreciated the comfort, the local area, and close proximity of shopping and dining options. Our team members also appreciate your recognition for their hard work. We look forward to providing you with another fantastic stay when you next visit Indianapolis.
Oscar, it's wonderful to hear you had a satisfactory stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We appreciate your rating and hope to have the pleasure of welcoming you back for an even better experience next time.
Thanks for the amazing rating, Susan!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn by Marriott Indianapolis Downtown on the Canal!
The accessibility around the area was very nice due to the Lime Scooters, very fun way to explore everything around the hotel and downtown.
Emily
Stayed 2 nights in Oct 2023
Response from Customer Service on 16 Oct 2023
Emily, it's great to learn that your experience in and around Residence Inn by Marriott Indianapolis Downtown on the Canal was enjoyable! We're glad you found the Lime Scooters an entertaining way to see the sights. Please do come back soon for another enriching visit.
10/10 Excellent
Selena
9 Oct 2023
Selena
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Thank you for the excellent rating, Selena!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Indianapolis Downtown on the Canal! We look forward to hosting you again soon.
It took almost 2 hours to check in. Waiting in their lounge area for that time is ridiculous. We also did not have sufficient time then to get ready for our event.
Sandra
Stayed 1 night in Oct 2023
Response from Customer Service on 28 Oct 2023
Sandra, thank you for taking the time to share your experience. We regret to hear that you encountered a delay during check-in that impacted your schedule. We aim to offer streamlined experiences and we'll certainly take your feedback into account. Your continued satisfaction is important to us, and we hope you'll consider giving us another opportunity to serve you better in the future.
Front desk staff very friendly..convenient location..very clean and the suite was right what we needed
Cristina
Stayed 3 nights in Oct 2023
Response from Customer Service on 10 Oct 2023
Cristina, we're thrilled you enjoyed your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal. It's wonderful to hear praises about our friendly team at the front desk, the convenience of our location, and the cleanliness of your space. Your positive experience in our well-suited suite brings us immense joy. We eagerly await your return for another enjoyable stay.
10/10 Excellent
Kimberly
7 Oct 2023
Kimberly
Stayed 1 night in Oct 2023
Response from Customer Service on 28 Oct 2023
Kimberly, thank you for your high rating of the Residence Inn by Marriott Indianapolis Downtown on the Canal. We're elated to know our hotel met your expectations and hope to have the pleasure of welcoming you back for another impeccable stay soon.
Wasn’t too happy to pay for parking. Otherwise very spacious clean room. Nice location on the Canal, nice walk. Very friendly staff
Randolph J
Stayed 2 nights in Sep 2023
Response from Customer Service on 27 Sept 2023
Randolph, thank you for sharing your thoughts. We're delighted to hear you found our rooms spacious and spotless and enjoyed our canal-side location. We understand the parking charge may not be ideal for everyone, but it helps maintain a secure and accessible environment for all our guests. We're delighted that our friendly team members enhanced your stay. We hope to welcome you back at the Residence Inn by Marriott Indianapolis Downtown on the Canal in the future.
Thank you for leaving us this fabulous review, Erika!We're so glad you had such an enjoyable time with us at Residence Inn by Marriott Indianapolis Downtown on the Canal! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!
clean, room was very nice and view of the canal was even better!
Sa'Ra
Stayed 1 night in Sep 2023
Response from Customer Service on 19 Sept 2023
Sa'Ra, thank you for your insightful review. We're thrilled to hear that you enjoyed the impeccable cleanliness, comfort, and exceptional views at Residence Inn by Marriott Indianapolis Downtown on the Canal. Your praise encourages our team to deliver even better services. We can't wait to welcome you back in the future for another enjoyable stay.
The windows allow all of the outside sounds in. Very noisy.
Eric
Stayed 1 night in Sep 2023
Response from Customer Service on 18 Sept 2023
Eric, thank you for your feedback. We're disheartened to hear about your experience with outside noise during your stay. Ensuring a tranquil atmosphere is of topmost priority for us, so we pay close attention to all feedback regarding noise levels. Your comments will help guide our continuous improvement efforts. Thank you once more for your input.
Thank you for the fantastic rating, Mary!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. We care about the satisfaction of our guests. We can't wait to see you again soon!
Thank you for leaving us this wonderful review, Janak!We're thrilled your time at Residence Inn by Marriott Indianapolis Downtown on the Canal was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!
Thank you for taking the time to leave this fantastic review, Rick!We're happy to hear you had such a wonderful experience with us at Residence Inn by Marriott Indianapolis Downtown on the Canal and that you appreciated our prime location. We hope to host you again so we can share yet another unforgettable visit with you.Thank you again for the feedback!