Hello Remi, Thank you for taking the time to tell us about your stay at the Red Roof Inn Indianapolis - Castleton. I am disappointed that your experience did not meet your full expectations, as you indicated that you were unsatisfied with the water pressure in the sink, the door not being able to close properly, the rude staff along with the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Christina,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Castleton. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the upkeep our hotel was not to your liking, the cleanliness of the shower and other listed concern. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Thomas,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Castleton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the room lacked cleanliness including the towels and the less than ideal encounter you had with the staff. We value your business and would like to assure you that this is not a reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We understand that your overall experience fell far below your expectations, and we are committed to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Kevya. The staff and I at the Red Roof Inn Indianapolis - Castleton appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Namratha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hey Travis, Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Michelle, Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the property is not up to your standards. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Grant,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hello Regin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Gary,It was regrettable learning about the unsatisfactory experience you encountered during your stay at the RED ROOF INN INDIANAPOLIS - CASTLETON. Please accept our heartfelt apologies. I completely empathize with your feelings of disappointment and frustration regarding the issue you've highlighted. We are committed to thoroughly investigating the matter and taking the necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team at Red Roof, and we will work diligently to implement effective solutions to ensure our guests are satisfied.We hope you can find it in your heart to consider us again in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Lairie, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Randall,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Castleton. I am glad to read that you were pleased with our staff, prompting your 3/5 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable rooms. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Sean. The staff and I at the RED ROOF INN INDIANAPOLIS - CASTLETON appreciate your 3/5 score. However, you indicated that your experience did not meet your expectations. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Please know that we value you as our guest and appreciate your feedback. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Dear valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis - Castleton. It's saddening to hear that your stay fell short due to the indicated foul smell, unclean conditions, and reasons that made you feel unsafe. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear David, Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the smoking detectors that you described. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Fartun,Thank you for taking the time to complete our guest survey. Red Roof appreciates your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS - CASTLETON. We value you as our guest and welcome your 4/5 score. At red Roof it's good to know that you had a quiet stay, the staff was nice and all the other positives that you stated. However, as it relates to your comment of the odor you encountered from the rug, the deposit required and all other concerns you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist

Dear Hugo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis - Castleton. Red Roof apologize for the indicated disturbance you encountered. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Kayla,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Castleton. It's saddening to hear that your stay fell short due to the issues you had with payment. Please accept our sincerest apologies for any inconvenience the indicated situation may have caused. However, please know that if you have no way to make payment for your room, we are unable to accommodate you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

Dear Rachel,Thank you for your review following your stay at Red Roof Inn Indianapolis - Castleton. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the smell described, the dog waste and the other listed issues hindered your stay. In regard to the pet situation, you were in violation of the hotel's pet policy as it mentioned that all pets must be declared at the time of check-in and only one pet per room is allowed.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing this insight with us. We wish you all the best in your future travels.With thanks, Red Roof Management

Hello Alphonso, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Nate, Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Indianapolis - Castleton appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hi Nina,Thank you for taking the time to write a review of your stay at the Red Roof Inn Indianapolis - Castleton. It's nice to read that you took liking to our staff and check-in process, however, please accept our apologies for any inconvenience during your stay. On your next visit at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

Hi Barry,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Indianapolis - Castleton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,OnielRedRoof ManagementRediresponse Specialist

Hi Fadil,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Indianapolis - Castleton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that the service you received from our staff weren't to your liking. Please know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Regards,RedRoof Management

Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Indianapolis - Castleton. Our apologies for any inconvenience while trying to locate our property. Please know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Regards,RedRoof Management

Dear Donald, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Miguel. The staff and I at the Red Roof Inn Indianapolis - Castleton appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Hello Marsha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Amy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Donald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Afzal,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the reasonable prices and helpful staff here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Julie, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Indianapolis - Castleton. We sincerely appreciate your feedback and are happy to hear you found your bed to be comfortable and had a good sleep. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof hope to continue to provide great experiences for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Valerie,I appreciate you sharing your feedback following your stay at the Red Roof Inn Indianapolis - Castleton. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the odor of the room, the upkeep of the property and the other highlighted concerns that hindered your stay. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis - Castleton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of linens and the uncleanliness of the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your comments with us and we wish you all the best in your future travels. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Ty'Rhonda,Thank you for taking a moment to complete our survey at the Red Roof Inn Indianapolis - Castleton. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Ayona, Thank you for taking the time to tell us about your stay at the Red Roof Inn Indianapolis - Castleton. I'm elated to see that you had a great time with us, resulting in your 5/5 score. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Paul,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Andrea,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS - CASTLETON. It’s great to hear that you had had a good rest at our accommodation. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Thank you, Isaiah, for telling us about your stay at the Red Roof Inn Indianapolis - Castleton. I am glad you found our hotel to be convenient and comfortable, despite the Wi-Fi not being to your liking. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Amy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis - Castleton. I am glad to read that you were pleased with the value to price ratio. However, it seemed your stay fell short of your expectation due to the situation you described regarding the odor of the building was not to your liking. In regards to the deposit, it takes 7-14 days for the refund to show on your end. If you have any further questions, please to contact the property directly. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis - Castleton. I am glad to read that you were pleased with the front desk staff. However, it seemed your stay fell short of your expectation due to the situation you described regarding the uncleanliness of the bathroom door and that the toilet took over 5 minutes for you to be able to flush a second time. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Satyendra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Richard,Thank you for taking the time to tell us about your stay at the Red Roof Inn Indianapolis - Castleton. I'm disheartened to see that your stay was less than ideal. You indicated that you were not provided with any information regarding the deposit that you would need to pay upon arrival. Upon investigation it does state in the hotels policies that they do require a 100 deposit upon checking in. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

Dear ShawnaWe are sorry to hear your recent experience at the RED ROOF INN INDIANAPOLIS - CASTLETON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee RediResponse Specialist

Hello Lewis,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Andrew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

Thank you for sharing with us, Gregg. The staff at our Red Roof Inn Indianapolis - Castleton appreciated your 6/10 score. We were happy to know that our prices were satisfactory and that the staff was able to make your door work when you had issues with us. However, you stated that the property seemed run down. As such, your feedback may be taken into consideration.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist