Premier Room, 1 King Bed, City View
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Reviews of Omni Severin Hotel

4 out of 5
Omni Severin Hotel
40 West Jackson Place, Indianapolis, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 644 out of 1142 reviews" "
Rating 8 - Good. 222 out of 1142 reviews" "
Rating 6 - Okay. 141 out of 1142 reviews" "
Rating 4 - Poor. 82 out of 1142 reviews" "
Rating 2 - Terrible. 53 out of 1142 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool looked dirty No parking sucked Breakfast available means there is a restaurant 😠
Stayed 2 nights in May 2024

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Barry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Anthony, New Albany

Parking is a joke. Waited in 45 minute line to park.
Stayed 1 night in May 2024

2/10 Terrible

Cynthia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No room ready at 5:15 pm. Traffic to hotel was backed up. According to them they had too many events at one time. I got a king handicapped room that was ridiculous. Small and not what I paid for. They said they gave us $100 credit but my room was still $450. Crazy. Will NEVER STAY at Omni again. I had to pay $50 off site parking and then move my car to hotel at 1 pm because lot I parked closed at 5 am. Had to pay hotel another $53 to park my car for 7 hours. No offer to handle those fees. Terrible experience.
Stayed 1 night in May 2024

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable. Liked everything about my stay. Best hotel room I’ve stayed in quite some time
Stayed 2 nights in May 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience from start to finish. All members of the staff at the Omni Severin were all kind, courteous, and overall happy to help. The room was consistent with the images shown online, can’t really critique much, however the mechanism for the shower to make the water flow through the shower wasnt secure to say the least. The water was consistently hot which is usually the main concern with staying at a hotel, but the water pressure did leave a bit to be desired. Aside from that, the room as clean, the staff were managing the facilities properly, would definitely come back to stay again as well as visit other Omni properties.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful.
Stayed 1 night in Apr 2024

8/10 Good

robb

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff all very good.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! We walked anyplace we wanted to go. We well be back
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Stayed 1 night in Apr 2024

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Decent hotel. Stayed here for 2024 eclipse trip. Hotel feels a bit dated overall. The heating vent in the room was extremely loud and erratic. The area around the hotel was surrounded by restaurants and bars. Had to drive to find a grocery store or convenience store. The only after hours snacks they had on site were in a vending machine in a closet that you had to key into... weird. The staff at the coffee kiosk was great though!
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful, clean, inviting, staff was friendly. Enjoyed the restaurant/ bar inside hotel. Great location near lots of otger restaurants and bars, and walking distance to lucus oil stadium.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

10/10 Excellent

Kaleb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and hospitable!
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Nikki

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dylan

Stayed 2 nights in Apr 2024

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly walking distance to many things will definitely book again
Stayed 2 nights in Apr 2024

10/10 Excellent

antoinette

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Amy

Disliked: Amenities, property conditions & facilities
The construction crew just outside the building started up at 8 am with the construction and beeping noise of the vehicles. The hour long line to check in was ridiculous and I was late to my event, rooms were clean but old.
Stayed 1 night in Apr 2024

10/10 Excellent

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the night of our wedding and had the best experience. Liz upgraded us from our room to the Eli Lily Suite & it was the most unforgettable experience. All staff was very accommodating and kind. Our room was very clean.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, professional and helpful. The televisions in the rooms could use some updating and it would be nice if microwaves were included in the rooms instead of costing an extra $25. It would also be nice if parking was included with the room. The street noise in the morning is a bit loud and woke me and my wife up early. We stayed for a concert at Lucas Oil Stadium and it was a short walk from the hotel. It also looks like there were a lot of places to eat nearby.
Stayed 1 night in Apr 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Only downside was trying to valet. It took a very long time and sat in a line for maybe over an hour. Everything else was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness

10/10 Excellent

Derek

Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline, Archbold

Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, clean room, walking distance to Lucas Oil Stadium
Stayed 1 night in Apr 2024

8/10 Good

Shannon, Kentwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person working was so kind. The property is older but in a great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with amazing staff
Stayed 1 night in Apr 2024

10/10 Excellent

Brooke

Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience in all aspects, other than the wifi being down so we couldn’t have keys to our room for a while. This was obviously not the staff’s fault and they were as accommodating as could be with great attitudes about it! They did give us a discount for this on our final bill so that made up for it in my personal opinion.
Stayed 1 night in Mar 2024

10/10 Excellent

Deana

Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the web is very restricted. Good for phones and computers. Not steaming roku or google cast. Also doesn't connect to game systems.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing the stafff, they had technical issues but they did not affect our stay will be back
Stayed 1 night in Mar 2024

10/10 Excellent

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

robert

Liked: Cleanliness, staff & service
Nice attentive staff. Rooms could use some updating and noisy heat/cooling.
Stayed 2 nights in Mar 2024

6/10 Okay

James, Niles

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The parking situation is wrong. Only have Valet parking which I understand being in a downtown area, but the pricing was too high for there being very little other choices.
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Garrett

Travelled with family
Liked: Staff & service, property conditions & facilities
Room was clean. Entire hotel was very nice. Evan at the front desk was wonderful. Parking garage was easily accessible and the bar staff was lovely as well. All around great experience.
Stayed 1 night in Mar 2024

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this location multiple times. This time around we did have a few issues— with the restaurant being under construction there was a snafoo getting breakfast at the bar. And the bathroom in our room really needed updating. Our bellhop did tell us that by next year, all bathrooms should be remodeled. The staff are all A people and we do look forward to staying here again with the updates.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024