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Reviews of Courtyard by Marriott Indianapolis Castleton

3 out of 5
Courtyard by Marriott Indianapolis Castleton
8670 Allisonville Rd, Indianapolis, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 329 out of 644 reviews" "
Rating 8 - Good. 198 out of 644 reviews" "
Rating 6 - Okay. 70 out of 644 reviews" "
Rating 4 - Poor. 32 out of 644 reviews" "
Rating 2 - Terrible. 15 out of 644 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, St. Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late in the evening for our reservation. We had been heading back from Ohio and the eclipse celebrations. The gentleman at the front desk was extremely helpful and gave a very good description of the hospital amenities. He was super friendly and assured us that if we needed anything, he would be more than happy to accommodate. The room was very clean and spacious. It was quiet and the beds were very comfortable. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from A Frederking/GM on 10 Apr 2024
Thank you for staying with us for your stay in Indianapolis. I am glad the staff was able to answer your questions and assist you. The eclipse was such a neat event. I hope you found a good viewing place. I will share your comments with the associates and leadership team as a way to celebrate a positive experience. We hope to see you again should your travels bring you through Indianapolis.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Selena

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Courtyard Marriott Management Team, I hope this message finds you well. I am writing to express my disappointment following my recent stay at your hotel. My experience was far from the high standards I anticipated, based on the information presented on your website and the reputation of the Marriott brand. Upon arrival, I was disheartened to find my room in a condition that can only be described as unsatisfactory. The room was not only dirty but also emitted a foul smell that made my stay uncomfortable. This is not what I expected from a hotel of your stature, and it significantly affected my experience. The cleanliness and hygiene standards were not up to par, which is concerning not only from a guest comfort perspective but also from a health and safety standpoint. It is essential for guests to feel confident in the cleanliness of their accommodations, especially under the current circumstances where hygiene is of utmost importance. The fact I was charged 427.00 for one night and didn’t even stay in the room for 2 hours, and I purchased the insurance package and still can not even receive a refund or a credit for a different Marriott makes it that much more awful. Marriott has always been a go to for stays for me, so I’m saddened by all of this.
Stayed 1 night in Apr 2024
Response from A Frederking/GM on 10 Apr 2024
I apologize for your experience at our hotel. I am surprised the associates did not offer to move you to another room when you told them of the condition of the room. I will use your comments as a teachable moment in our daily standup. Unfortunately we cannot assist with moving any reservation to a different hotel using the same method of payment. Each hotel has their own reservation system and they are not interchangeable. Again, I apologize for your experience while staying with us.

10/10 Excellent

Xavier

Stayed 1 night in Mar 2024
Response from A Frederking/GM on 2 Apr 2024
Thank you for staying with us while visiting Indianapolis. I am glad you enjoyed your stay. We hope to see you again if your travels bring you back through Indianapolis.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from A Frederking/GM on 10 Mar 2024
Thank you for sharing about your experience at the CY Indianapolis Castleton. We are glad you enjoyed your stay. We hope to see you again when your travels bring you through Indianapolis

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to dining, shopping, and entertainment.
Stayed 1 night in Feb 2024
Response from A Frederking/GM on 12 Feb 2024
Thank you for choosing the CY Indianapolis Castleton for your stay while in the area. We are pleased that you enjoyed your stay. I agree, there is a large choice of places to see, eat and enjoy in this area. We hope to see you again when you visit Indianapolis

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The service at the breakfast area was slow and I chose to go to a restaurant instead of waiting. It could have been the person in front of me was just really picky I don’t know, but it took a while for their order so I moved on. The rest of my experience was really good!
Stayed 4 nights in Feb 2024
Response from A Frederking/GM on 11 Feb 2024
Thank you for choosing to stay with us. I will review your comments with the associates and leadership team. It is always nice to have positive feedback to use as a teachable moment. I will speak with the breakfast staff regarding assisting guests with their choices to keep the line moving in order to serve all of our guests. Thank you again for taking the time to provide your comments.

10/10 Excellent

Victoria

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Cherrelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 2 nights in Nov 2023

10/10 Excellent

Maewatha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY HERE!
So nice and clean! The pool area was amazing the only thing we didn’t like was no hot tub other than that everything was excellent
Stayed 1 night in Nov 2023

8/10 Good

Laresa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff
The staff member named Liz was extremely rude during my check in. I would love to report her
Stayed 1 night in Nov 2023

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tricia

Stayed 1 night in Nov 2023

10/10 Excellent

penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
The hotel was in a nice area, clean, friendly staff and affordable. Will stay there again.
Stayed 1 night in Oct 2023

6/10 Okay

Luke

Liked: Staff & service
Stayed 4 nights in Sep 2023

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpeting and room doors were tough on wheelchair. Carpeting for moving. Doors for getting through. In and out. More lighting in rooms.
Stayed 9 nights in Sep 2023

10/10 Excellent

Walter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an excellent stay
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Amenities, property conditions & facilities
Customer service
Stayed 3 nights in Aug 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed 5 nights and our room was serviced only once. Housekeeping came by at 9am, we told them that was too early and we'll be away in an an hour. They never came back.
Stayed 5 nights in Oct 2023

10/10 Excellent

Harriett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations.
Stayed 1 night in Sep 2023

10/10 Excellent

Takisha

Stayed 2 nights in Sep 2023

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Robert

Clean and quiet.
Stayed 1 night in Aug 2023

10/10 Excellent

walter

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice, Quiet HoteL
Hotel is located in a convenient location. Check in was quick and easy. The clerk was very friendly and helpful. The room itself was nice. Bed was comfy. My only complaint is that the walk in shower needed attention as there was what appeared to be mildew or mold growing in the shower itself. Other than that, no complaints.
Stayed 1 night in Aug 2023

10/10 Excellent

Nola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kongkham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Shannon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because they had a pool my son and I checked in and went right up to our room and changed for a swim (it is July ) only to find a note on the door that the pool closed due to maintenance I contacted the manager on duty Chris and he was NO HELP he directed me to the stack of business cards and said to contact the GM Julie so I did and she was NO help. I do believe this hotel charges extra due to the fact they have a pool and they should IF IT IS WORKING if not adjust the rates the guest should be informed at the time of check in or a sign at the front desk so we can make our own decision if we want to stay/pay for something we are not receiving bad business practices we will not be staying at Courtyard by Marriott in the future
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer Fehrenbach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Mary

Travelled with family
The hotel was fine. The tv was out for the first couple days of our stay and would come in and out. They did not offer much of a solution for that. The continental breakfast was very limited and not good.
Stayed 5 nights in Jul 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kelie

Business traveller
Liked: Cleanliness, staff & service
I was surprised not to see a full-length mirror in the room. As updated as the rooms were, the lighting was poor. If you're a woman who wears make-up, I hope you bring your own mirrors and lighting. Also, a community microwave is gross.
Stayed 1 night in Jun 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check- in staff, breakfast staff and housekeeping were very pleasant. We really enjoyed our stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Jacob

Stayed 1 night in Jun 2023

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Gary

Liked: Staff & service
Stayed 8 nights in Jun 2023

2/10 Terrible

Jonathan

Stayed 1 night in May 2023

8/10 Good

Malia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in May 2023

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness
The room smelled terribly of smoke. Asked for room to be refreshed and we were gone all day. Came back at 9 pm and nothing had been done. Disappointed in Marriott
Stayed 2 nights in May 2023

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of kids running around, with associated noise. Other than that it was fine.
Stayed 2 nights in May 2023

6/10 Okay

Anne

Liked: Staff & service, room comfort
Disliked: Cleanliness
High price mediocrity
We have stayed here on several occasions. However this time we were disappointed that the room was tainted with smoke where a previous guest had smoked on the balcony and left cigarette butts in a cup outside by the air conditioner intake. There was also some questionable stains on the couch. The price had also gone up more than $150 for the night. It was the most expensive hotel in the area and its cleanliness, having to pay for breakfast and its weak slow internet did not justify the cost. On the plus side the bed was comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again.
Fairly quiet, comfortable, clean room. I didn't realize I booked a business trip during spring break and the hotel was crawling with little kids. My room faced the courtyard so the pool noise was loud, but not after the posted quiet time.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Alicia

Stayed 2 nights in Mar 2023