All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Felt really safe being on my own. Close to the things I wanted to do. Very quiet and comfortable
vanessa
Stayed 1 night in Mar 2024
Response from Reception on 10 Mar 2024
Hi Vanessa!We're so glad you enjoyed your stay with us, and thank you for taking the time to leave a review!We hope to see you again soon.Kind regards,
Overall impression of the Apartment was very welly presented and also maintained well by the room maintenance staff. Bed sheets for the sofa bed was not cleaned or changed. Apartment was a little small for 3 people. Not many options in terms of Lunch. Only breakfast was available. Room Service for ordering lunch or dinner was not flexible enough. Toilet missing lock to the hinge and hence not having enough privacy.
Gautham
Stayed 3 nights in Dec 2023
Response from Reception on 29 Dec 2023
Hi Gautham,Thank you for staying at our hotel and taking the time to leave a review :) We appreciate all of your feedback and will be sure to review it to continually improve our property! We hope to see you again soon.Kind regards,
Love the large units. Have stayed here before, and noticed there's still no air-conditioning in bedroom. It's hard sleeping in a stuffy room, and we had the lounge air-conditioning on pretty cold with the door open. Had to sleep under a sheet. But it certainly didn't affect our break, and we always stay here when we come down to visit family.
Robyn
Stayed 3 nights in Nov 2023
Response from Kate on 3 Dec 2023
Hi Robyn, Thanks for taking the time to leave your review, we appreciate the feedback as we are always trying to improve for our guests.
Pioneer Sands was the perfect location as we needed a 2 bedroom apartment with parking & easy access for my elderly mother in law who has assistance with her walking.
The apartment was large, airy and clean with a small balcony that looked over the pool area. Even though we did not cook in the kitchen, It was large & clean with a dishwasher.
The team greeting us were very friendly and assisted us.
We would definitely stay at Pioneer Sands again.
Patricia
Stayed 1 night in Oct 2023
Response from Mackenzie on 29 Oct 2023
Hi Patricia!Thank you very much for the kind words. We're so glad that you enjoyed your stay and we would love to have you back :) Have a lovely rest of your week!Kind regards,
Giving a little bit tired needs a renovation.
Staff were good would stay again.
Gavin
Stayed 3 nights in Sep 2023
Response from Hotel Management on 8 Sept 2023
Hi Gavin, Thanks for taking the time to leave your review. We appreciate the feedback and will pass this on. Kind regards, Georgia
8/10 Good
Janet
Travelled with partner
28 Aug 2023
Liked: Cleanliness, staff & service
Quiet location with good facilities. Walking distance to the beach. Helpful staff.
Janet
Stayed 3 nights in Aug 2023
Response from Katherine on 31 Aug 2023
Hi Janet, Thanks for taking the time to leave your review. We appreciate the feedback and we are glad to hear you enjoyed your stay with us. Regards, Katherine
Really great check in staff! Spacious warm and very comfortable room. Easy parking. Very happy stay and a great sleep!
JUlia
Stayed 1 night in Jun 2023
Response from Hotel Management on 4 Jul 2023
Hi Julia, Thank you for taking the time to leave your review. We appreciate the feedback and are happy to hear you enjoyed your stay! Kind regards, Georgia
Was extremely disappointed when letting staff know of our day eirly checkout (9:54am )they were unable to refund any of the cost, we did stay 5 days
Adele
Stayed 4 nights in Apr 2023
Response from Hotel Management on 29 Apr 2023
Hi Adele, We are sorry to hear you experienced this during your stay. Unfortunately we have a 24 hour cancellation policy and as our reception check in time is guaranteed from 2pm, reservations need to be cancelled before 2pm the day prior for a refund. If you would like to discuss this further, please feel free to call us on 02 4252 1111.
Both my wife and I enjoyed our time even though it was shot stay.
We thought the suit was comfortable and the service at breakfast was excellent.
Alan& Kyleigh Brown.
Alan
Stayed 1 night in Apr 2023
Response from Mackenzie on 28 Apr 2023
Hi Alan and Kyleigh,Thank you so much for taking the time to leave this review! We're glad you enjoyed your stay and we hope to see you again soon.Kind regards,
10/10 Excellent
Olympia
24 Apr 2023
Olympia
Stayed 1 night in Apr 2023
Response from Hotel Management on 29 Apr 2023
Hi Olympia, We are glad to hear you enjoyed your stay with us! Kind regards, Georgia, Reception
Bed comfy 10/10
Clean and comfortable
Only thing tv needs updating.
DEBORAH
Stayed 1 night in Apr 2023
Response from Mackenzie on 28 Apr 2023
Hi Deborah!Thank you so much for taking the time to review our property, and we're so glad that you enjoyed your stay!We'll take your feedback on board, and we hope to see you again soon.Kind regards,
10/10 Excellent
Alison
25 Mar 2023
Alison
Stayed 1 night in Mar 2023
Response from Reception on 26 Mar 2023
Hi Alison, Thank you for leaving your review. We are glad to hear that you enjoyed your stay with us! We hope to see you back again soon! Kind regards
Free parking. Great room layout for family. Very clean. Very helpful staff. Free parking. Convenient location. Quiet. Nice pool. And did I mention the free parking?
Verified traveller
Stayed 1 night in Mar 2023
Response from Hotel Management on 22 Mar 2023
Hi, Thank you for leaving your review. We are really glad to hear that you enjoyed your stay! We hope to see you again soon! Kind regards, Georgia
8/10 Good
LE
13 Mar 2023
LE
Stayed 1 night in Mar 2023
Response from Hotel Management on 3 Apr 2023
Hi Le, We are glad to hear you enjoyed your stay with us! Kind regards, Georgia
Staff are friendly and super helpful. The room was in excellent condition and quiet.
Rebecca
Stayed 1 night in Jan 2023
Response from Shauna on 12 Feb 2023
Hi Rebecca,Thank you for the positive feedback. We are so glad you enjoyed your stay with us and we hope to see you again another time.Kind Regards,Reception
Always enjoy our stay,lovely friendly cleaning staff & front of house
Tina
Response from Hotel Management on 18 Jan 2023
Hi Tina, Thank you for taking the time to leave your review. We're glad you enjoyed your stay! Hope to see you again soon. Kind regards, Georgia
10/10 Excellent
Agustinus
10 Jan 2023
Liked: Cleanliness, staff & service, amenities
Everything is good, the only minus was the property only has 2 washing machine and 1 dryer for the entire building ... so massively inadequate ... a bit hard if you have family and need to clean and dry your clothes
Agustinus
Response from Hotel Management on 13 Jan 2023
Hi Agustinus, Thank you for leaving your review. We apologise for the inconvenience this caused you. We appreciate the feedback as we are always looking at ways to improve for our guests. Kind regards, Georgia
6/10 Okay
Andrew
Travelled with family and small children
1 Jan 2023
Liked: Staff & service
The location in a quiet suburban area with plenty of parking. Apartment size and bed is decent.
However the rest of the place carpet, bathroom, furniture, kitchen, pool, common areas and towels felt dated. Not sure if we got an older room but it a simple basic apartment.
Andrew
Response from Hotel Management on 13 Jan 2023
Hi Andrew, Thank you for taking the time to leave your review. We appreciate the feedback you have provided as we are always looking at ways to improve. Kind regards, Georgia
10/10 Excellent
Leah
26 Dec 2022
Leah
8/10 Good
Colin
20 Dec 2022
Liked: Cleanliness, staff & service, amenities
Colin
6/10 Okay
Nina
20 Dec 2022
Nina
Stayed 1 night in Dec 2022
Response from Kate on 3 Dec 2023
Hi Nina, Thanks for taking the time to leave your review, we appreciate the feedback as we are always trying to improve for our guests.
We had a great short break catching up with friends who also stays at the same place and enjoyed the time away, pity for t wasn’t a bit warmer to have a swim but next time
Clifford
Stayed 2 nights in Oct 2022
Response from Hotel Management on 24 Oct 2022
Hi Clifford, Thank you for taking the time to leave your review. We are really glad you enjoyed your stay! We hope to see you soon. Kind regards, Georgia
Great staff, awesome hot breakfast, a very enjoyable stay
Fiona
Stayed 1 night in Oct 2022
Response from Hotel management on 9 Oct 2022
Hi Fiona, Thank you for taking the time to leave your review. We appreciate the feedback as we are always trying to improve for our guests. Kind regards, Georgia
4/10 Poor
Scott
Travelled with family and small children
30 Jul 2022
Liked: Staff & service
Disliked: Property conditions & facilities
The place is old, smelly and out dated
Scott
Stayed 1 night in Jul 2022
Response from Hotel Management on 19 Aug 2022
Hi Scott, Thank you for taking the time to leave your review. We are sorry that we didn’t exceed your expectations, however we appreciate the feedback as we are always looking at ways to improve for our guests. Kind regards, Georgia
8/10 Good
Belinda
Travelled with partner
28 Jul 2022
Liked: Cleanliness, staff & service, amenities
Good quiet location near beach
Reasonably priced
Belinda
Stayed 3 nights in Jul 2022
Response from Hotel Management on 19 Aug 2022
Hi Belinda, Thank you for taking the time to leave us a review. We appreciate the feedback as we are always trying to improve for our guests. We hope to see you again soon. Kind regards, Georgia
Comfortable, well equipped apartment. Everything was as expected.
Jeffrey
Stayed 2 nights in Jun 2022
Response from Olivia on 18 Jun 2022
Hi Jeffrey,
Thank you for taking the time to leave us a review. I am glad to hear that you enjoyed your stay and we hope to see you again soon.
Kind Regards,
Olivia
Reception