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Reviews of Quality Suites Pioneer Sands

4 out of 5
Quality Suites Pioneer Sands
19 Carters Lane, Towradgi, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 43 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 3 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt really safe being on my own. Close to the things I wanted to do. Very quiet and comfortable
Stayed 1 night in Mar 2024
Response from Reception on 10 Mar 2024
Hi Vanessa!We're so glad you enjoyed your stay with us, and thank you for taking the time to leave a review!We hope to see you again soon.Kind regards,

8/10 Good

Rafiu

Stayed 1 night in Feb 2024

8/10 Good

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay , rooms are supper clean and big , we will stay again for sure .
Stayed 1 night in Jan 2024
Response from Reception on 4 Feb 2024
Hi Toni,Thank you for the lovely review! We can't wait to have you back :)Thanks,

8/10 Good

Gautham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pioneer Sands Summer Vacation
Overall impression of the Apartment was very welly presented and also maintained well by the room maintenance staff. Bed sheets for the sofa bed was not cleaned or changed. Apartment was a little small for 3 people. Not many options in terms of Lunch. Only breakfast was available. Room Service for ordering lunch or dinner was not flexible enough. Toilet missing lock to the hinge and hence not having enough privacy.
Stayed 3 nights in Dec 2023
Response from Reception on 29 Dec 2023
Hi Gautham,Thank you for staying at our hotel and taking the time to leave a review :) We appreciate all of your feedback and will be sure to review it to continually improve our property! We hope to see you again soon.Kind regards,

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the large units. Have stayed here before, and noticed there's still no air-conditioning in bedroom. It's hard sleeping in a stuffy room, and we had the lounge air-conditioning on pretty cold with the door open. Had to sleep under a sheet. But it certainly didn't affect our break, and we always stay here when we come down to visit family.
Stayed 3 nights in Nov 2023
Response from Kate on 3 Dec 2023
Hi Robyn, Thanks for taking the time to leave your review, we appreciate the feedback as we are always trying to improve for our guests.

10/10 Excellent

tarek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very good very clean the staff professional and very helpful evrything excellent i will use the place again and again
Stayed 1 night in Nov 2023
Response from Kate on 3 Dec 2023
Hi Stella, We're glad to hear you enjoyed your stay with us! Hope to have you back again soon.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kate on 3 Dec 2023
Hi Fiona, We're glad to hear you enjoyed your stay with us! Hope to have you back again soon.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from Katherine on 5 Nov 2023
Hi Russell, We're glad to hear you enjoyed your stay with us! Hope to have you back again soon. Kind regards, Katherine, Reception

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pioneer Sands was the perfect location as we needed a 2 bedroom apartment with parking & easy access for my elderly mother in law who has assistance with her walking. The apartment was large, airy and clean with a small balcony that looked over the pool area. Even though we did not cook in the kitchen, It was large & clean with a dishwasher. The team greeting us were very friendly and assisted us. We would definitely stay at Pioneer Sands again.
Stayed 1 night in Oct 2023
Response from Mackenzie on 29 Oct 2023
Hi Patricia!Thank you very much for the kind words. We're so glad that you enjoyed your stay and we would love to have you back :) Have a lovely rest of your week!Kind regards,

10/10 Excellent

Yasmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mackenzie on 29 Oct 2023
Thank you Yasmina!We're glad you enjoyed your stay and we would love to have you back :)Kind regards,

8/10 Good

shaohua

Stayed 1 night in Sep 2023
Response from Hotel Management on 16 Oct 2023
Hi Shaohua, Thank you for leaving your review. We are glad to hear you enjoyed your stay with us. Kind regards, Georgia

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giving a little bit tired needs a renovation. Staff were good would stay again.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 8 Sept 2023
Hi Gavin, Thanks for taking the time to leave your review. We appreciate the feedback and will pass this on. Kind regards, Georgia

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service
Quiet location with good facilities. Walking distance to the beach. Helpful staff.
Stayed 3 nights in Aug 2023
Response from Katherine on 31 Aug 2023
Hi Janet, Thanks for taking the time to leave your review. We appreciate the feedback and we are glad to hear you enjoyed your stay with us. Regards, Katherine

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and easy drive to Wollongong. Having use of a trolley for luggage very useful
Stayed 1 night in Aug 2023
Response from Hotel Management on 17 Aug 2023
Hi Maureen, We appreciate you taking the time to leave your review. I'm glad to hear you enjoyed your stay! We hope to have you back again soon!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient staff. Off street parking and WI-FI included with accommodation. In room menu and genuinely good value for money.
Stayed 3 nights in Aug 2023
Response from Reception on 6 Aug 2023
Hi Fiona,Thank you for the kind words! We're glad you had a great stay and we hope to see you again soon :)Kind regards,

10/10 Excellent

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Handy location to all services and entertainment in the area. Will be back!
Stayed 5 nights in Jul 2023
Response from Hotel Management on 24 Jul 2023
HI Terrence, Thank you for leaving your review. We're glad to hear you enjoyed your stay with us and look forward to your return!

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023
Response from Hotel Management on 4 Jul 2023
Hi Joanne, We are glad to hear you enjoyed your stay with us! Kind regards, Georgia

10/10 Excellent

JUlia

Liked: Cleanliness, staff & service, property conditions & facilities
Really great check in staff! Spacious warm and very comfortable room. Easy parking. Very happy stay and a great sleep!
Stayed 1 night in Jun 2023
Response from Hotel Management on 4 Jul 2023
Hi Julia, Thank you for taking the time to leave your review. We appreciate the feedback and are happy to hear you enjoyed your stay! Kind regards, Georgia

4/10 Poor

Adele

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Was extremely disappointed when letting staff know of our day eirly checkout (9:54am )they were unable to refund any of the cost, we did stay 5 days
Stayed 4 nights in Apr 2023
Response from Hotel Management on 29 Apr 2023
Hi Adele, We are sorry to hear you experienced this during your stay. Unfortunately we have a 24 hour cancellation policy and as our reception check in time is guaranteed from 2pm, reservations need to be cancelled before 2pm the day prior for a refund. If you would like to discuss this further, please feel free to call us on 02 4252 1111.

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both my wife and I enjoyed our time even though it was shot stay. We thought the suit was comfortable and the service at breakfast was excellent. Alan& Kyleigh Brown.
Stayed 1 night in Apr 2023
Response from Mackenzie on 28 Apr 2023
Hi Alan and Kyleigh,Thank you so much for taking the time to leave this review! We're glad you enjoyed your stay and we hope to see you again soon.Kind regards,

10/10 Excellent

Olympia

Stayed 1 night in Apr 2023
Response from Hotel Management on 29 Apr 2023
Hi Olympia, We are glad to hear you enjoyed your stay with us! Kind regards, Georgia, Reception

10/10 Excellent

DEBORAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd visit
Bed comfy 10/10 Clean and comfortable Only thing tv needs updating.
Stayed 1 night in Apr 2023
Response from Mackenzie on 28 Apr 2023
Hi Deborah!Thank you so much for taking the time to review our property, and we're so glad that you enjoyed your stay!We'll take your feedback on board, and we hope to see you again soon.Kind regards,

10/10 Excellent

Alison

Stayed 1 night in Mar 2023
Response from Reception on 26 Mar 2023
Hi Alison, Thank you for leaving your review. We are glad to hear that you enjoyed your stay with us! We hope to see you back again soon! Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking. Great room layout for family. Very clean. Very helpful staff. Free parking. Convenient location. Quiet. Nice pool. And did I mention the free parking?
Stayed 1 night in Mar 2023
Response from Hotel Management on 22 Mar 2023
Hi, Thank you for leaving your review. We are really glad to hear that you enjoyed your stay! We hope to see you again soon! Kind regards, Georgia

8/10 Good

LE

Stayed 1 night in Mar 2023
Response from Hotel Management on 3 Apr 2023
Hi Le, We are glad to hear you enjoyed your stay with us! Kind regards, Georgia

10/10 Excellent

Yanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Mar 2023
Response from Mackenzie on 15 Mar 2023
Thank you for your feedback, Yanan! We're glad you enjoyed your stay with us.We hope to see you again :)Kind regards,

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Mar 2023
Response from Hotel Management on 9 Mar 2023
Hi Steve, We're glad you enjoyed your stay with us!

10/10 Excellent

Tevita

Stayed 1 night in Feb 2023
Response from Hotel Management on 11 Mar 2023
Hi Tevita, Thank you for leaving your review. We appreciate the feedback. Kind regards, Georgia

10/10 Excellent

Marion

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Would stay again
Stayed 1 night in Feb 2023
Response from Hotel Management on 24 Feb 2023
Hi Marion, Thank you for leaving your review. We are glad to hear you enjoyed your stay with us. We hope to see you again soon! Kind regards, Georgia

8/10 Good

David

Stayed 1 night in Feb 2023
Response from Hotel Management on 14 Feb 2023
Hi David, Thank you for leaving your review. We appreciate the feedback.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and super helpful. The room was in excellent condition and quiet.
Stayed 1 night in Jan 2023
Response from Shauna on 12 Feb 2023
Hi Rebecca,Thank you for the positive feedback. We are so glad you enjoyed your stay with us and we hope to see you again another time.Kind Regards,Reception

8/10 Good

Tina

Response from Hotel Management on 9 Mar 2023
Hi Tina, Thank you for leaving your review.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay,lovely friendly cleaning staff & front of house
Response from Hotel Management on 18 Jan 2023
Hi Tina, Thank you for taking the time to leave your review. We're glad you enjoyed your stay! Hope to see you again soon. Kind regards, Georgia

10/10 Excellent

Agustinus

Liked: Cleanliness, staff & service, amenities
Everything is good, the only minus was the property only has 2 washing machine and 1 dryer for the entire building ... so massively inadequate ... a bit hard if you have family and need to clean and dry your clothes
Response from Hotel Management on 13 Jan 2023
Hi Agustinus, Thank you for leaving your review. We apologise for the inconvenience this caused you. We appreciate the feedback as we are always looking at ways to improve for our guests. Kind regards, Georgia

6/10 Okay

Andrew

Travelled with family and small children
Liked: Staff & service
The location in a quiet suburban area with plenty of parking. Apartment size and bed is decent. However the rest of the place carpet, bathroom, furniture, kitchen, pool, common areas and towels felt dated. Not sure if we got an older room but it a simple basic apartment.
Response from Hotel Management on 13 Jan 2023
Hi Andrew, Thank you for taking the time to leave your review. We appreciate the feedback you have provided as we are always looking at ways to improve. Kind regards, Georgia

10/10 Excellent

Leah

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities

6/10 Okay

Nina

Stayed 1 night in Dec 2022
Response from Kate on 3 Dec 2023
Hi Nina, Thanks for taking the time to leave your review, we appreciate the feedback as we are always trying to improve for our guests.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
great location, close to the city centre, very comfortable.
Stayed 1 night in Nov 2022
Response from Kate on 3 Dec 2023
Hi Paul, We're glad to hear you enjoyed your stay with us! Hope to have you back again soon.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2022
Response from Hotel Management on 23 Nov 2022
Hi, Thank you for taking the time to leave your review. We appreciate the feedback. Kind regards, Georgia

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay and staff very helpful
Stayed 2 nights in Nov 2022
Response from Hotel Management on 19 Nov 2022
Hi, Thank you for taking the time to leave your review. We appreciate the feedback! We look forward to seeing you again!

10/10 Excellent

Josephine

Stayed 2 nights in Oct 2022
Response from Hotel Management on 24 Oct 2022
Hi Josephine, Thank you for taking the time to leave your review. We are glad you enjoyed your stay! Kind regards, Georgia

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get together
We had a great short break catching up with friends who also stays at the same place and enjoyed the time away, pity for t wasn’t a bit warmer to have a swim but next time
Stayed 2 nights in Oct 2022
Response from Hotel Management on 24 Oct 2022
Hi Clifford, Thank you for taking the time to leave your review. We are really glad you enjoyed your stay! We hope to see you soon. Kind regards, Georgia

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, awesome hot breakfast, a very enjoyable stay
Stayed 1 night in Oct 2022
Response from Hotel management on 9 Oct 2022
Hi Fiona, Thank you for taking the time to leave your review. We appreciate the feedback as we are always trying to improve for our guests. Kind regards, Georgia

4/10 Poor

Scott

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The place is old, smelly and out dated
Stayed 1 night in Jul 2022
Response from Hotel Management on 19 Aug 2022
Hi Scott, Thank you for taking the time to leave your review. We are sorry that we didn’t exceed your expectations, however we appreciate the feedback as we are always looking at ways to improve for our guests. Kind regards, Georgia

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good quiet location near beach Reasonably priced
Stayed 3 nights in Jul 2022
Response from Hotel Management on 19 Aug 2022
Hi Belinda, Thank you for taking the time to leave us a review. We appreciate the feedback as we are always trying to improve for our guests. We hope to see you again soon. Kind regards, Georgia

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and friendly checkin. Comfy beds.
Stayed 1 night in Jun 2022
Response from Hotel Management on 21 Jun 2022
Hi Melanie, Thank you for your feedback. It is great to hear that you enjoyed your stay with us. We hope to see you again soon. Kind regards, Georgia

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Comfortable, well equipped apartment. Everything was as expected.
Stayed 2 nights in Jun 2022
Response from Olivia on 18 Jun 2022
Hi Jeffrey, Thank you for taking the time to leave us a review. I am glad to hear that you enjoyed your stay and we hope to see you again soon. Kind Regards, Olivia Reception

8/10 Good

Glen

Stayed 4 nights in May 2022

8/10 Good

Lorraine

Stayed 1 night in May 2022