Dear Cheryl, We are so pleased to hear that your son had a wonderful 4th Birthday! We are even more pleased that you both chose to spend it with us. We are very sorry that his birthday was not acknowledged at the time of your stay. Please be assured your feedback has been passed on for review. Thank you again for providing your feedback. We hope to welcome you back to Novotel Wollongong Northbeach again soon!Kind regards, Ashleigh Guest Relations Executive

Dear Aza, Thank you for taking the time to provide us with feedback following your recent stay at Novotel Wollongong Northbeach! We are delighted to hear that you enjoyed one of our Panorama Suites with it's large bathtub and beautiful ocean views. We are further pleased to hear of your satisfaction with our Palisade restaurant and our close proximity to cafes and the rock pools. We appreciate your feedback regarding the sliding doors in your room. Please be assured that your comments have been passed onto our Engineering Team to attend to. Thank you again for sharing your experience. We hope to be able to welcome you back soon!Kind regards, Cassandra McMurdo

Dear Manir, We were saddened to receive your 3 out of 5 rating and apologise for not being able to provide you with a pleasant stay. Please do not hesitate to reach out to us either though replying to this email or contacting our team should you have any feedback that we could take on board to improve our guest experience. Kind regards, AshleighGuest Relations Executive

Dear Kathy, Thank you for taking the time to provide us with feedback following your recent stay! We are delighted to recent your fabulous 4 out of 5 star rating and to hear that you enjoyed our beautiful beach views. We hope to see you back soon!Kind regards, Cassandra McMurdo

Dear Melanie,Thank you for providing us with a score of 5/5 following your recent stay. We are thrilled to hear that we exceeded your expectations. The team at Novotel Wollongong Northbeach hope to welcome you back again soon.Kind regards,Nadine

Dear Amanda,Thank you for your continued loyalty to Novotel Wollongong, and we appreciate your feedback regarding your recent stay. We sincerely apologise for the disappointment you experienced with the view from your room and the quality of breakfast. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we will address these concerns with our team to ensure improvements are made promptly. The entire team at Novotel Wollongong Northbeach hope to have the opportunity to regain your trust in the future.Kind regards,Nadine

Dear Kiran, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards, AshleighGuest Relations Executive

Dear John,Thank you for taking the time to share your feedback following your recent stay. We are delighted that you enjoyed the spacious room with its newly renovated bathroom, as well as our prime location next to the beach and lagoon. It is wonderful to hear that you found our staff to be lovely, well-trained, and focused. We appreciate your comments regarding the breakfast pricing and the coffee quality. Your feedback will be shared with our team for improvement. The entire team hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,Nadine

Dear Lawrence,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Nikolay,Thank you for providing us with a score of 5/5 following your recent stay.We are delighted to hear that you enjoyed our spectacular beachfront location, and appreciate your positive comments.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Zeyad,Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. Please accept our sincere apologies for the inconvenience caused by the condition of the mattress in the room you occupied. We appreciate your understanding and patience, and want to assure you that we are actively looking into replacing mattresses to ensure a more comfortable sleeping experience for our guests.We would also like to extend our apologies for any inconvenience caused with the basin issue in the bathroom. Please be assured that our maintenance team will be addressing this promptly to ensure everything is in proper working order.The entire team hope to have the chance to welcome you back for a more comfortable and enjoyable stay in the future.Kind regards,Nadine

Dear Hanna,Thank you for providing us with a score of 2/5 during your recent stay. The team at Novotel Wollongong Northbeach hope to welcome you back again soon for a better experience.Kind regards,Anna

Dear Kathy,We are thrilled to hear about your wonderful experience and appreciate you taking the time to share your thoughts! It is delightful to know that you enjoyed the beautiful beach access, allowing you to take long, scenic walks and soak in the sun.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon for another enjoyable stay.Kind regards,Nadine

Dear Chris,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Nerida,Thank you for providing us with a score of 4/5 following your recent stay.We look forward to welcoming you back to Novotel Wollongong Northbeach for another enjoyable experience.Kind regards,Nadine

Dear Denise,Thank you for providing us with a score of 10/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Roberto,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Michael, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach.In regards to our Wi-Fi, we are pleased to advise that we offer Wi-Fi to our Accor members across all Accor properties. We sincerely apologise if this was not communicated to you upon arrival. For future reference, please do not hesitate to ask one of our friendly staff for assistance to sign up. Alternatively, the Wi-Fi is a paid service where you may select your choice of 1 hour, 24 hours, or 7 days.Thank you again for taking the time to share your experience, we hope to welcome you back in the near future.Kind regards, Ashleigh McMurdoGuest Relations Executive

Dear Rami, It is always a pleasure to receive such positive feedback. I will certainly share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Dear Sharon,Thank you for providing us with a score of 8/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Neil,Thank you for sharing your positive experience with us! We are delighted to hear that you found our location fantastic and that the number and quality of our staff met your expectations.The entire team at Novotel Wollongong Northbeach appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Kind regards,Nadine

Dear Mohamad,Thank you for providing us with a score of 3/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Ernest,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Qin,Thank you for taking the time to share your experience with us. We sincerely apologise for the confusion and inconvenience you encountered with the car park and payment process during your stay.Your feedback is invaluable, and we deeply regret any frustration caused by the double charge and the complexity of the payment procedures. We understand the importance of a seamless and transparent process for our guests, and it is clear that we fell short of that expectation in your case.Please be assured that we are actively investigating the issues you have raised to ensure they are addressed promptly and to prevent similar incidents in the future. The entire team at Novotel Wollongong Northbeach genuinely appreciate your feedback and hope to have the opportunity to make amends during your next visit.Kind regards,Nadine

Dear Honorato,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Karen,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Stacey,Thank you so much for sharing your positive experience with us! We are thrilled to hear that everything you needed for your family was available during your stay and that you enjoyed the convenient walking distance to the beach.The entire team at Novotel Wollongong Northbeach look forward to welcoming you and your family back for another fantastic stay in the future.Kind regards,Nadine

Dear Christina,Thank you for providing us with a score of 10/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Janice,Thank you for providing us with a score of 3/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Parthena,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Jodi,Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that overall you enjoyed your time at our hotel.However, we sincerely apologise for the inconvenience you experienced with the cold shower in the morning. Your comfort is of utmost importance to us, and we regret that our initial response did not resolve the issue to your satisfaction. Please be assured that we take your comments seriously, and we are investigating the matter to address any underlying problems that may be contributing to this concern.The entire team at Novotel Wollongong Northbeach value your feedback and hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay.Kind regards,Nadine

Dear Beatriz,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Brian, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards, Ashleigh McMurdoGuest Relations Executive

Dear Andrew,Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We are absolutely delighted to have received your fabulous 8 out of 10 rating. Please do not hesitate to reach out in order to provide us further feedback on how we can make your next stay more enjoyable. Thank you again and we hope to welcome you back soon.Kind regards,Cassandra

Dear Sandra,Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We are delighted to hear our staff were welcoming and helpful. It is always a pleasure to receive positive feedback on our customer service. We will ensure that your comments are shared with our Team, as such comments are important to reinforce the difference outstanding service can make to our guests’ satisfaction. We hope to welcome you back again soon!Kind regards,Lucy

Dear Ali,Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a 10 out of 10 rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards,Lucy

Dear Jarron,Thank you for providing us with a score of 8/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Luke,Thank you for taking the time to share your feedback following your recent stay. We are absolutely thrilled to hear that you enjoyed your overall experience, in particular the service provided by our staff, the room you occupied, and our spectacular beachfront location.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Stephen, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards, Ashleigh McMurdoGuest Relations Executive

Dear Anna,Thank you for providing us with a score of 5/5, and for your positive comments about our convenient beachfront location following your recent stay. We are delighted to hear that you found the free shuttle bus service into town beneficial for your stay, and also that you were pleased with your spacious room. The team at Novotel Wollongong Northbeach look forward to welcoming you back again soon for another pleasant and enjoyable stay.Kind regards,Nadine

Dear Tara,Thank you for providing us with a score of 10/10 following your recent stay.We look forward to welcoming you back to Novotel Wollongong Northbeach again soon.Kind regards,Nadine

Dear Jennifer,Thank you for taking the time to share your feedback.We are absolutely thrilled to hear that your recent stay was comfortable, and look forward to welcoming you back again soon.Kind regards,Nadine

Dear Brian, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a 10 out of 10 rating and to know that you enjoyed your stay! We hope to welcome you back again soon!

Dear Luke, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We are glad to know that you enjoyed your stay! Please do not hesitate to contact our hotel team if there is anything we can do to make any future stays more satisfactory and enjoyable.We hope to welcome you back again soon!

Dear Nick, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We are glad to know that you enjoyed your stay! Please do not hesitate to contact our hotel team if there is anything we can do to make any future stays more satisfactory and enjoyable.We hope to welcome you back again soon!

Dear Mostafa, Thank you for taking the time to leave us with feedback following your recent stay at Novotel Wollongong Northbeach!We appreciate your comments and would like to assure you that it will be passed on to management for review. We are sorry to hear that you did not find our facilities did not appear new. I am pleased to inform you that in 2020, the lobby and common areas underwent refurbishments. We would love to hear your thoughts on how we can further renew our property. We are sorry to hear that you were not pleased with the rates available during your stay with us. Unfortunately, they do fluctuate and are based on availability. However, we appreciate your feedback and would love to hear how our property could provide better value for money. Thank you again for sharing your comments, and we hope to welcome you back soon!Kind regards, Cassandra

Dear Peter, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach! We are delighted to hear that you enjoyed our beautiful beachfront location and the cleanliness of our property.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ashleigh

Hello Chelsea, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach! We are delighted to hear our staff were welcoming and helpful. It is always a pleasure to receive positive feedback on our customer service. We will ensure that your comments are shared with our Team, as such comments are important to reinforce the difference outstanding service can make to our guests’ satisfaction.In regard to the mini bar, our hotel has it's own convenience store, Le Pantry, located on level three. Should you require food or drink without leaving your room, our In Room Dining Menu is available 24/7. Kind regards, Ashleigh