Desk, iron/ironing board, free WiFi, bed sheets

Reviews of SureStay by Best Western Huntsville University Area

2.5 out of 5
SureStay by Best Western Huntsville University Area
4404 University Drive, Huntsville, AL

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 79 reviews" "
Rating 8 - Good. 16 out of 79 reviews" "
Rating 6 - Okay. 7 out of 79 reviews" "
Rating 4 - Poor. 8 out of 79 reviews" "
Rating 2 - Terrible. 7 out of 79 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Courtney

Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Courtney,We value your experience and would like to hear more about your stay. Please contact us directly so we can address any concerns you may have. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Fabio Maquinze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Price and location is great!
Stayed 4 nights in May 2024
Response from Manager on 10 May 2024
Hello Fabio Maquinze,We are delighted to hear that you enjoyed our convenient location and found our prices to be favorable. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Holley

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in/out were smooth. Pretty limited breakfast.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Holley,We appreciate your feedback on the check-in and check-out processes. We'll share your breakfast thoughts with our team for future improvements. Thank you for choosing us for your stay.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled. Nice staff. Clean. Good placement of outlets. Includes usb outlets. Smart tv.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Stephanie,We are delighted to hear that you appreciated our recent renovations, friendly team, and clean accommodations. It's great to know that you found the USB outlets and smart TV convenient during your stay. Your feedback is invaluable, and we hope to welcome you back again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office was brand new, staff extremely helpful.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello John,Thank you for sharing your positive feedback regarding the new office and helpful staff. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello James,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Toi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt get my deposit back , its. Been two weeks
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Toi, We apologize for any inconvenience. Please contact our management team directly regarding your deposit refund. Thank you for bringing this to our attention.

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Mark,We're delighted to hear you enjoyed your stay at our hotel! If you have any further feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon.

10/10 Excellent

Tammy L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms , had little extras like extra hooks to hang towels or clothes on in a stylish way. Smokers pot outside each room and it was clean! Coffee table with the chair. Clean . Bed was not very soft but hey to each his/her own!
Response from Manager on 2 Apr 2024
Hello Tammy L, We're delighted you enjoyed the thoughtful touches in our rooms and found them stylish. Our team takes pride in maintaining a clean and tidy environment for all guests to enjoy. We appreciate your feedback on the bed comfort and will take it into consideration for future improvements.

8/10 Good

Michelle, Marysville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of the property was not what I expected, the inside was very nice and clean
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Michelle,We appreciate your positive feedback on our hotel's cleanliness and appearance. We strive to provide a comfortable experience inside the property for all our guests. Your comments help us understand areas for improvement so that we can enhance our guests' overall stay.

6/10 Okay

Isabella

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This property is nice for the price. I will compile a list of pros and cons below Pros: The price The staff was friendly The location was not too far of a drive from most things Room was very clean (no mold, no bugs, no weird stains) Check in was easy (note there is a $50 deposit for incidentals) A lot of parking spots Cons -Walls were so thin you could hear someone in the room over sneeze, cough, talk, walk, etc. -They were renovating while we were there so it was very loud and impossible to take a nap before leaving for a show -The mattress was so firm it was like sleeping on a rock. All this being said it was a nice a property for the price. Decent place to stay if you are only spending a night or 2. I wouldn’t suggest it for long term.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Isabella, Thank you for your detailed feedback on your recent stay with us. We are delighted to hear you found our pricing, cleanliness, and staff service satisfactory. We appreciate your understanding regarding the ongoing renovations and noise disturbance it may have caused. Our team values your input to better serve all our guests in the future. We hope to welcome you back for another stay the next time you are in the area.

10/10 Excellent

Kathe

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Kathe,We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

8/10 Good

Nicholas

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Nicholas,We're glad to hear you had a pleasant stay with us! Please feel free to reach out if there's anything we can assist you with in the future.

2/10 Terrible

Janice M

Disliked: Staff & service
Staff is awful
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Janice M,We value your feedback and apologize for any inconvenience caused during your stay. We encourage you to reach out to our management team directly to address your concerns and ensure a better experience for future visits.

4/10 Poor

Heather, Fruitland

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Heather, We appreciate you staying with us and regret to hear that your experience fell short. Should you wish to share more details about your stay, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Clayton,We apologize for any inconveniences you may have experienced during your stay. Your feedback will be shared with our team for improvement. Please feel free to reach out to the management directly to discuss your concerns in further detail.

6/10 Okay

Shannon

Travelled with partner
Disliked: Amenities
Remodel was going on and very few amenities
Response from Mita on 27 Jan 2024
Thank you

10/10 Excellent

carter

Business traveller
Liked: Staff & service, property conditions & facilities
Price was okay.
Stayed 1 night in Nov 2023
Response from Mita on 18 Nov 2023
Thank you

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate, cheap, and the whole place was non-smoking.
Stayed 1 night in Nov 2023

8/10 Good

Mandy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Neketha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Very clean hotel. Housekeeping is amazing. Comfortable bed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mita on 28 Oct 2023
Thank you for your feedback

10/10 Excellent

Cortez

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stats
Stayed 1 night in Oct 2023
Response from Mita on 27 Oct 2023
Thank you

10/10 Excellent

Cortez

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional Kind And Reasonable!! 5 stars
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Stayed 2 nights in Oct 2023

2/10 Terrible

Raheen

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a homeless man banging on my door continuously claiming that I was in his room. The staff did not even bother to intervene. I had no towels. And the hotel has a roach issue
Stayed 2 nights in Oct 2023

8/10 Good

Esther Ivette

Business traveller
Liked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Johnny

Business traveller
Liked: Cleanliness, staff & service
The place wasn’t horrible it was clean and comfortable my only complaint was that they are doing renovations which they failed to mention when I checked in. I was woken up by the noise asked for a refund but since I booked through a 3rd party I had to call them first. Came back to room to complete my stay just to hear the construction continue until 1030pm at night
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay. After a rough day of traveling the staff was so polite and helpful. They gave us a wonderful room and were sincere.
Stayed 2 nights in Oct 2023
Response from Mita on 10 Oct 2023
thank you

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Updated rooms! Clean. Friendly staff!
Stayed 1 night in Oct 2023
Response from H.p on 9 Oct 2023
Thank you for your feedback

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Oct 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Dominic

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Raven

Stayed 3 nights in Sep 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the price, and it was reasonably well kept up, even through a remodel, but smelled like weed and tobacco smoke even in a nonsmoking room.
Stayed 3 nights in Sep 2023

6/10 Okay

William

Disliked: Property conditions & facilities
We needed an inexpensive place to stay near a concert venue in Huntsville. This place was both convenient and inexpensive. It seemed to be clean. There was no hair dryer or coffee maker, but it did have a small fridge and a microwave, and these both worked fine. The room had a very, very strong odor of some type of unusual deodorizing spray that did not dissipate during our stay. I awoke the following morning with a series of bites that seemed to be similar to bedbug bites.
Stayed 1 night in Aug 2023

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service, amenities
The room was spacious and clean but the bathroom had hairs on the shower wall and the water in the shower wasn't hot
Stayed 1 night in Sep 2023

10/10 Excellent

Delanio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with all the amenities
Stayed 1 night in Aug 2023

8/10 Good

Bethel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Joshua

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we got there, the first two rooms they sent us to were not cleaned, had to go back to the front twice to get new key cards. The air conditioner barely worked in the room we finally got into. There were random people just wondering around the grounds at all hours of the day. I killed two roaches in our room. Just a terrible experience overall.
Stayed 1 night in Aug 2023

4/10 Poor

Abiodun

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was neat. Smells cigarette smoke badly and the area was terrible. We woke up to a homeless man sleeping by our door on the middle of the night. Hotel manager was very rude when approached about my door key card not working. There were very LOUD noises throughout the night and it was VERY DIFFICULT TO SLEEP. I wouldn't recommend this hotel for ANYONE. It was a horrible experience.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tayanna

Travelled with family
Liked: Amenities
I was very comfortable need more then coffee for breakfast other then that everything good
Stayed 2 nights in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been here before many times !!!
Stayed 1 night in Aug 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Rooms are clean staff is very nice there just to strick on company. Its a hotel room as long as no party’s going on no arguments then people should at least be able to have guest thats what people pay for not just having somewhere to sleep…. Overall grand palace is quiet clean and staff is very nice
Stayed 1 night in Aug 2023

10/10 Excellent

Gerita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jamaar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms wifi was better this time.
Stayed 1 night in Jul 2023
Response from Nehal on 31 Jul 2023
Thank you for choosing to stay with us again and sharing your feedback. We are delighted to hear that you found our WiFi to be good during your recent visit. We have taken your previous review into account and have been actively making additional upgrades to ensure a seamless WiFi experience for all our guests.

2/10 Terrible

Kaleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Nehal on 31 Jul 2023
Thank your for taking the time to share your feedback with us. We deeply value all guest experiences, and I am personally sorry to hear that your recent stay did not meet your expectations.I recall your stay and the effort we made to address your needs, and I am disappointed to learn that we were unable to fully meet your expectations. Please know that your comfort and satisfaction are our top priorities, and I sincerely apologize if we fell short in delivering the experience you deserve.Rest assured, we take every guest's feedback seriously. Your positive experience is vital to us, and we will be reviewing the facilities and amenities to prevent similar issues from arising in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Justin

Liked: Staff & service, amenities, property conditions & facilities
I had a nice stay
Stayed 4 nights in Jul 2023

6/10 Okay

Jamaar

Stayed 1 night in Jul 2023