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Reviews of Hilton Garden Inn Huntsville South/Redstone Arsenal

3 out of 5
Hilton Garden Inn Huntsville South/Redstone Arsenal
301 Boulevard South Sw, Huntsville, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 563 reviews" "
Rating 8 - Good. 139 out of 563 reviews" "
Rating 6 - Okay. 45 out of 563 reviews" "
Rating 4 - Poor. 17 out of 563 reviews" "
Rating 2 - Terrible. 23 out of 563 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are entirely too small and too plain for the amount of money that they charge. There's nothing luxury about the rooms, at least not the room I stayed in. Not any different from any other motel room establishment in the way of furnishings and overall room size and appearance they charge a big price for the same thing. They even called it luxury sheets. My sheets at home were softer than their sheets and I do have a luxury hotel sheets on my bed. I definitely will not pay to stay there again, not that price
Stayed 1 night in Feb 2024

10/10 Excellent

Zena

Stayed 1 night in Mar 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and we got one of the newly renovated rooms and it was very nice
Stayed 2 nights in Mar 2024

6/10 Okay

Harry

Stayed 1 night in Mar 2024

4/10 Poor

Kristina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but didn’t know the restaurant/bar was closed until we got there, should have been a bit cheaper since the place was under construction and had to leave the property for dinner, otherwise a wonderful experience! The construction will be completed spring 2024
Stayed 1 night in Jan 2024

2/10 Terrible

Etta

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Kathy

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
I was put right underneath workers cutting with a loud machine. They moved me from floor 4 to floor 2. Still loud but not blasting loud. Had a headache every morning and was not a enjoyable stay. Been there every year in January. When booked should of said loud repairs. Pardon the dust doesn’t cut it. Will never stay there again. Not a relaxing stay. Very unsatisfactory. Never in my life had I had an experience like this.
Stayed 3 nights in Jan 2024

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The night tume party went on all night with no sleep
Stayed 1 night in Dec 2023

2/10 Terrible

Sheroderick

Business traveller
Disliked: Room comfort
Concern
There were lady bugs in my room which made it extremely uncomfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023

4/10 Poor

Gayle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in bad condition and is undergoing much needed renovations
Stayed 1 night in Dec 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kimbra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023

2/10 Terrible

Esther

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Under renovation and linens had to be traded out because they smelled like CBD vape Not good!!
Stayed 1 night in Dec 2023

10/10 Excellent

Keysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

LydiaMichael

Stayed 1 night in Nov 2023

2/10 Terrible

Tiani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another room
Hotel is not convenient to find ! It is off in the cut and difficult to locate . Was very out dated lobby smelled like cigarettes. Front desk lady was not friendly and took forever to check me in. She asked me how I wanted to pay and then still charged my card on file because she couldn’t figure out the card reader . Dead bugs laying around. I will not be returning
Stayed 1 night in Nov 2023

10/10 Excellent

paris

Liked: Staff & service, property conditions & facilities
Everything was lovely
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Matthew

Disliked: Staff & service, amenities, property conditions & facilities
No carts on check in. Way overpriced for what you get. Dirty run down room. No trash bags in cans, cans themselves were filthy. Dirty walls. Filthy curtains. Worn out bed. Should be about a 50$ room. Shameful at best
Stayed 1 night in Nov 2023

2/10 Terrible

Ron

Business traveller
Liked: Cleanliness, room comfort
Check in Frustration
When I arrived at the hotel they could not find my reservation. I never received a confirmation number on my reservation so that made things worse. Trying to use the customer service chat on Hotels.com was impossible. The front desk clerk finally figured out that they were sent my reservation with the name "Ron Ron: instead of :Ron Beers." All of this took 45 minutes. It was the end of a long day and was the last thing I needed.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town to visit with my daughter and grandchildren. Read the reviews before booking and was satisfied with my stay. Room was clean and the hotel was quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Lorrie

Stayed 1 night in Nov 2023

10/10 Excellent

Carey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

marcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room nice clean quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Suanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the quietest hotel we've ever stayed at in this price point. The staff were friendly, we loved the festive fall decorations in the lobby and bar area. We were able to check in two hours early so we could get ready to attend a wedding. The room was clean, inviting, and really lovely. The little fridge didn't hold the cold temp as well as it should have, even when cranked to the coldest setting, but that's our only quibble. We recommend this hotel.
Stayed 1 night in Oct 2023

8/10 Good

Monique, Eden

Travelled with partner
Liked: Amenities
The facility was clean and the staff were extremely friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Oct 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lenora

Liked: Staff & service, property conditions & facilities
The facility was clean, decorated for the fall season and was warm from the care the staff gave us.
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good except for breakfast
Overall, a nice hotel. However, the breakfast was terrible. Cold eggs, cold bacon, not much else, and very expensive
Stayed 1 night in Sep 2023

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Overpriced & poor finishes

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023

10/10 Excellent

Marc

Stayed 1 night in Sep 2023

6/10 Okay

Trey

Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, and the staff was very accommodating for those traveling for business. I was able to check in early & they even provided some office supplies I had forgotten.
Stayed 1 night in Aug 2023

10/10 Excellent

ALPHONSO

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and very helpful, the food on the breakfast bar was delicious and it was clean, comfortable and quiet. We stayed at this motel 3 to 4 times a year and it is excellent. Also, we will be back there over for Thanksgiving holidays. We were a little disappointed, and very surprised that the compliment breakfast was not offered anymore had to pay for each item bread, bagel, cereal etc. other than that everything else outstanding look forward for return Thanksgiving, Al Pace 704-654-2198 complementary breakfast
Stayed 2 nights in Sep 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Josh

Stayed 1 night in Aug 2023

8/10 Good

Emily

Business traveller
Liked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was convenient and proper
Stayed 5 nights in Jul 2023
Response from JB on 20 Aug 2023
Thank You for choosing The Hilton Garden Inn

6/10 Okay

John

Travelled with family
Liked: Staff & service
Eh
It was fine. Very pricey for the accommodation and everything was a little dingy and dated. The toilet had to be plunged.
Stayed 1 night in Jul 2023
Response from JB on 20 Aug 2023
I am so sorry about your stay. We will be conducting a renovation towards the end of the end. I hope you will give us another chance here at the Hilton Garden Inn

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good, the staff were incredible. So nice, so welcoming. Our room was terrific. I would have welcomed an outdoor pool, but I was there mid-July. My guess is had it been winter I’d have loved the indoor option. My husband and I had a very happy time here. Dinner in the hotel was crazy expensive for what we got. We were dumb - there are great restaurants around. If it hadn’t been monsooning we have braved alternative selections.
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great people. Great locate. Great place to stay.
Stayed 1 night in Jul 2023