Seasonal outdoor pool

Reviews of Hampton Inn Huntsville-Arsenal/South Pkway

2.5 out of 5
Hampton Inn Huntsville-Arsenal/South Pkway
501 Boulevard South Sw, Huntsville, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 222 out of 419 reviews" "
Rating 8 - Good. 138 out of 419 reviews" "
Rating 6 - Okay. 33 out of 419 reviews" "
Rating 4 - Poor. 14 out of 419 reviews" "
Rating 2 - Terrible. 12 out of 419 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wanna

Travelled with family and small children
Liked: Cleanliness, staff & service
Easy access in and out of parking lot. Hotel was clean and felt safe. Breakfast was also included in package so that was a plus.
Stayed 3 nights in Mar 2024
Response from Tereasa - General Manager on 10 Mar 2024
Thank you for submitting a review. I am happy to see that we were able to exceed a your expectations during your recent stay in Huntsville AL. We hope to see you again on your next visit!

10/10 Excellent

KELLI

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great. There was a glitch from Expedia and there was no record of our reservation/ payment. I called Expedia and it was handled quickly. Thank goodness there were rooms available.
Stayed 1 night in Feb 2024
Response from Tereasa - General Manager on 29 Feb 2024
Thank you for taking the time to submit a review. I am sorry to hear that there was a glitch with your reservation, but I am glad we were able to accommodate you during your stay. We look forward to seeing you again on your next stay in the Huntsville area.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tereasa - General Manager on 29 Feb 2024
Thank you for taking the time to submit a review. I am happy to see that you enjoyed your stay with us. We hope to see you again on your next trip to the Huntsville area.

10/10 Excellent

Charlotte

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again. Nice people
Stayed 1 night in Feb 2024
Response from Tereasa - General Manager on 15 Feb 2024
Thank you for taking the time to submit a review. I am happy to hear that you enjoyed your interactions with our associates during your recent stay with us. We look forward to welcoming you back during your next trip to Huntsville Alabama.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tereasa - General Manager on 28 Dec 2023
Thank you for taking the time to submit a review. I am happy to see that we exceeded your expectations on your recent stay with us here in Huntsville, Alabama. We hope to see you again on your next trip to town.

4/10 Poor

vimalkumar

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very bad oide
Stayed 1 night in Dec 2023
Response from Tereasa - General Manager on 28 Dec 2023
Thank you for taking the time to submit a review. I am sorry to see that we missed the mark on your recent stay with us. I appreciate you bringing the odor issue to our attention so we can best address it. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was clean, quiet, and bug-free. The staff was friendly. The little extras like the treats for animals and people are nice.
Stayed 2 nights in Dec 2023
Response from Tereasa - General Manager on 28 Dec 2023
Thank you for taking the time to submit a review. I am happy to hear that we exceeded your expectations. We pride ourselves on our clean rooms and friendly staff and I am happy to hear that is exactly what you experienced. We look forward to welcoming you back on your next trip to the Huntsville area!

8/10 Good

TODD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room, as was clean and appeared well maintained, including fresh towels and toiletries. The breakfast was very good, including fresh cut fruit. Staff was excellent Downside: sheets on bed bed were wrong. I barley sat on the bed before they sprung from the corners. aka sleeping sucked. Also, the air recycling kept going on and off with a ridiculously loud "click, click" all night. I swear it woke me each time. lastly, all doors are on strong hinges. NO BODY prevented the doors from slamming! Do you need to have the doors set at "SLAM" all the Fking time. Aside from the really crappy sleep I got, I would recommend this hotel
Stayed 3 nights in Nov 2023
Response from Tereasa - General Manager on 29 Nov 2023
Thank you for taking the time to submit a review. I appreciate you bringing these noise issues to our attention so we can work to address them. I am glad you had a positive experience with our team and we hope to welcome you back on your next trip to Alabama.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I stayed for 2 nights during Thanksgiving. We were impressed. Staff was courteous and helpful. The hotel was quiet and well kept. The room and facilities were well maintained. We were also delighted with the breakfast, as usual. Hampton maintains good quality control amongst all of its facilities. Well done.
Stayed 2 nights in Nov 2023
Response from Tereasa - General Manager on 29 Nov 2023
Thank you for taking the time to submit a review. I am happy to see that we were able to meet your expectations during your recent stay with us. We hope to continue to welcome you home to Hampton during your future stays in the Huntsville Area.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tereasa - General Manager on 28 Dec 2023
Thank you for taking the time to submit a review. I am happy to see that we exceeded your expectations. We hope to see you again on your next visit to Huntsville, Alabama.

8/10 Good

Janice

Stayed 3 nights in Nov 2023
Response from Tereasa - General Manager on 11 Dec 2023
Thank you for taking the time to submit a review. I am sorry to hear that we did not exceed your expectations. Please feel free to contact me at the hotel directly to provide any specific feedback. We hope to see you again on your next trip to Hunstville AL.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tereasa - General Manager on 1 Nov 2023
Thank you for submitting a review here. I am sorry to see we were unable to exceed your expectations. If there were any issues during your stay that you would like to bring to our attention, please feel free to reach out to the property directly so we can work to correct those issues. We hope to see you again on your next stay in Alabama!

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Tereasa - General Manager on 29 Nov 2023
Thank you for taking the time to submit a review. I am glad to see that we were able to exceed your expectations and we look forward to welcoming you back during your next trip to the Huntsville Area.

2/10 Terrible

James

Stayed 1 night in Oct 2023
Response from Tereasa - General Manager on 29 Nov 2023
I am sorry to see that we were unable to meet your expectations during your recent stay with us here in Huntsville AL. Please feel free to reach out to the hotel directly to provide more specific details regarding your stay so we can work to correct the issues. Thank you for your time.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tereasa - General Manager on 1 Nov 2023
Thank you for taking the time to submit a review. I am happy to see that we were able to exceed your expectations and we look forward to welcoming you back on your next trip to the Huntsville Area.

4/10 Poor

Emily

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, I cleaned the bathroom myself because I thought id just clean it real qick so i could shower but it was caked on dirt. And when i brought the wash cloths down to show them how gross it was they just gave me more wash clothes and told me that the maids got out quick because they only had 5 checkouts that day and were not surprised. The hot water was luke warm at best and the TV did not not work. I had meetings early so i just left after them not caring that my room was dirty.
Stayed 1 night in Sep 2023
Response from Tereasa - General Manager on 30 Sept 2023
Thank you for taking the time to submit a review. I am sorry to hear that we missed the mark during your recent stay with us. Thank you for bringing the cleanliness issue to our attention so we can work to address these issues moving forward. We strive to provide a clean and comfortable environment for all of our guests and it is clear that your room was not up to our normal standards. Please feel free to reach out to me at the property to provide further information regarding your stay with us so that I can look into how this room was able to be assigned to you during your stay. Thank you again for your time.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tereasa - General Manager on 30 Sept 2023
Thank you for taking the time to submit a review. I am happy to see that we exceeded your expectations, and we hope to welcome you back during your next trip to the Huntsville Area!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was a lack of enough washclothes in the room. Why would you put 4 bath towels in a room but only 2 washcloths? We had reservations for 3. There should have been adequate linens provided. I shouldn't have to ask for an additional one. The room sleeps four. It needs to be properly outfitted for 4.
Stayed 1 night in Sep 2023
Response from Tereasa - General Manager on 30 Sept 2023
Thank you for taking the time to submit a review. I am happy to see that you enjoyed your stay overall!I appreciate you bringing your concerns to our attention. Our rooms are set according to a standard that we are required to meet; however, we are always more than happy to provide extra linen or supplies at the front desk or during housekeeping service when requested.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..
Very nice room.
Stayed 1 night in Sep 2023
Response from Tereasa - General Manager on 20 Sept 2023
Thank you for taking the time to submit a review. I am glad we were able to exceed your expectations. We look forward to welcoming you back during your next stay in the Huntsville Area.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Tereasa - General Manager on 7 Sept 2023
I am sorry to see that we missed the mark during your stay with us here in Huntsville. Please feel free to reach out to us at the property to provide some additional feedback as to how we can ensure the best guest experience for our customers moving forward.

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Generally clean, friendly staff. Good complimentary breakfast. Room was clean however it was very damp despite running the air conditioning. Floor, bed and chair were damp, our clothing also became damp.
Stayed 3 nights in Aug 2023
Response from Tereasa - General Manager on 21 Aug 2023
I am sorry to hear that we missed the mark during your recent stay with us. I appreciate that you brought the moisture issue in your room to our attention so we can best address it and ensure our future guests will not have the same issue while staying with us. I am glad to hear that the cleanliness of the room and the hospitality provided were up to our Hilton Standards and we hope to welcome you back during your next stay in the huntsville area.

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023
Response from Tereasa - General Manager on 21 Aug 2023
Thank you for taking the time to submit a review on this site. I am happy to see that our associates are working to provide positive guest experiences. We hope to see you again on your next trip to Alabama.

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Tereasa - General Manager on 21 Aug 2023
Thank you for submitting a review. I am happy to see we were able to exceed your expectations. We can't wait to welcome you back during your next trip in the Huntsville area.

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Barking dogs one night but staff did adjust fee. Very satisfied otherwise.
Stayed 2 nights in Aug 2023
Response from Tereasa - General Manager on 21 Aug 2023
Thank you for taking the time to submit a review. I am happy to hear that we were able to adjust your reservation to accommodate the inconvenience experienced during your stay due to the barking dogs. We hope to see you again on your next trip to Huntsville AL.

8/10 Good

Tristin, Myrtle Beach

Liked: Cleanliness, staff & service
Convenient location for visiting friends in the area. Did not like that they had no “pet free” rooms for those with animal allergies.
Stayed 3 nights in Aug 2023
Response from Tereasa - General Manager on 10 Aug 2023
Thank you for taking the time to review our property. I apologize for any inconvenience you incurred by our pet friendly policy. Unfortunately, we are 100% pet friendly which means we are not permitted to limit our rooms that allow Pets. I am happy to see that the other aspects of your stay went well. If you are looking for a Pet free Hilton, I can recommend DoubleTree and Curio brands are currently pet free. Thank you.

2/10 Terrible

Brittany Lasha

Travelled with family
Disliked: Staff & service, amenities
My room was not prepared. The manger had an attitude. After explaining that my room was paid for already via Expedia they charged my card again for a larger amount and I’m not in a battle to have it reversed. My sofa bed needed sheets for my kid. When we went downstairs to ask for some the young lady didn’t have any. We didn’t get sheets or extra blankets and pillows until 11 pm
Stayed 1 night in Jul 2023
Response from Tereasa - General Manager on 10 Aug 2023
Thank you for submitting a review Ms. Lasha. After reviewing your reservation, I see that you reserved our King deluxe room with a whirlpool tub and were moved at your request to a room with a king bed and pull-out sofa to accommodate the need for two beds. I am happy to see that we had the availability during your stay to accommodate your request to change room types. I am sorry to hear that you were unable to receive a bed in a bag upon request and I appreciate you bringing this issue to my attention so we can review our guest request practices with all of our associates. Thank you again for taking the time to review our property.

10/10 Excellent

Alberto, WADSWORTH

Stayed 1 night in Jul 2023
Response from Tereasa - General Manager on 31 Jul 2023
Thank you for taking the time to submit a review. I am excited to hear that we were able to exceed your expectations. We look forward to welcoming you back on your next trip to Huntsville.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a typical Hampton Inn. Nothing great nothing horrible. Breakfast was not as good as other Hamptons we’ve stayed at.
Stayed 2 nights in Jul 2023
Response from Tereasa - General Manager on 31 Jul 2023
Thank you for submitting a review. I am sorry to hear that we missed the mark with our breakfast options. We hope to better exceed your expectations on your next trip into town!

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Excellent service
Stayed 1 night in Jul 2023
Response from Tereasa - General Manager on 31 Jul 2023
Thank you for taking the time to submit a review! I am happy to hear that we were able to exceed your expectations during your recent stay with us in Huntsville Alabama. We hope to welcome you back during your next trip to town!

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tereasa - General Manager on 31 Jul 2023
Thank you for submitting a review. I am sorry to see that we were unable to exceed your expectations during your recent stay with us. Feel free to reach out if you have any concerns or feed back you would like to present so we can better serve our future guests.

6/10 Okay

BENJAMIN

Travelled with family
Liked: Staff & service
So So..
The carpet was in need of a carpet cleaner, it was dirty. The staff was friendly and helpful.
Stayed 5 nights in Jun 2023
Response from Tereasa - General Manager on 31 Jul 2023
Thank you for taking the time to submit a review. I am happy to see that our associates were friendly and welcoming during your stay with us here in Huntsville. Thank you for bringing the issue regarding the cleanliness of the carpet to our attention so that we can work to correct it! We hope to exceed your expectations during your next stay in Huntsville.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Samantha

Stayed 3 nights in Jun 2023

8/10 Good

Kala

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and caring. A person staying at this hotel allowed their dog too poop (big stinky logs) in the lobby 2 different places and just acted like it didn't happen until I stepped on one of those massive terds as they were entering the lobby again. They also had the dogs with them. This person turned out to be a young teen. The lady at the desk was just as appalled as I was. There are things that could be improved (like the breakfast) but the staff is what made this an ok stay.
Stayed 1 night in May 2023
Response from Tereasa - General Manager on 30 May 2023
Kala, thank you for taking the time to submit a review! I am sorry to hear about your experience with another guest's pet in our lobby. Ot comforts me to hear that our front office manager was able to relieve some of the tension in the situation and offer some assistance. We hope to see you again during your next trip to the Huntsville area!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front-desk clerks were extremely helpful and cheerful.
Stayed 1 night in May 2023
Response from Tereasa - General Manager on 30 May 2023
Thank you for taking the time to submit a reply. I am excited to hear that you had a positive experience working with our Guest Service Representatives. We look forward to having an opportunity to exceed your expectations during your next stay with us here in Huntsville, Alabama.

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great Hotel. clean and comfortable.
Stayed 1 night in May 2023
Response from Tereasa - General Manager on 30 May 2023
Thank you so much for taking the time to submit a review! I am happy to hear that we were able to exceed your expectations during your recent stay with us here in Huntsville Alabama. We look forward to welcoming you back on your next trip to town!

8/10 Good

Kabao

Travelled with family
Liked: Cleanliness, staff & service
The room had issue with the bathroom sink, water wouldnt go down, couldn’t use the bathroom sink, had to use the tub to wash and brush teeth etc Morning before check out waited to speak with customer service up front waited 15 minutes the service desk person was not around. So got tired of waiting and left
Stayed 1 night in May 2023
Response from Tereasa - General Manager on 30 May 2023
Thank you for submitting a review! I am sorry to hear that there was an issue with the sink in your room. I appreciate that you brought this issue to our attention so that we can work on correcting it. We hope to better achieve and exceed your expectations on your next trip into town! Thank you again for your time!

10/10 Excellent

Hobb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tereasa - General Manager on 30 May 2023
Thank you for taking the time to submit a review! I am excited to see that we were able to exceed your expectations! We look forward to seeing you again on your next trip through Huntsville AL.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tereasa - General Manager on 20 Apr 2023
Thank you for taking the time to post a review James! I am happy to see that we exceeded your expectations during your previous stay. We hope to see you again during your next stay in the Huntsville Area!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tereasa - General Manager on 20 Apr 2023
Thank you for submitting a review Mark. I am excited to see that we exceeded your expectations during your recent stay with us here in Huntsville Alabama. We look forward to welcoming you back on your next visit!

10/10 Excellent

Irina

Stayed 2 nights in Mar 2023
Response from Tereasa - General Manager on 7 Apr 2023
Thank you for taking the time to submit a review. I am happy to hear that you enjoyed your stay with us here in Huntsville Alabama. We look forward to welcoming you back on your next trip in town!

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

2/10 Terrible

Brandon

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Was very disappointed with this stay. The tv, phone and A/C unit didnt work. Room temp went in the 50's during the night. When we told the front desk about it, they said there was nothing they could do until the morning and they would send a maintenance man. The maintenance man never showed. Overall not a good experience.

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Dec 2022

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

STACEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Very nice... folks at the front desk were friendly and helpful. Room was spacious and comfortable. Close to restaurants and easy access to main areas.
Stayed 3 nights in Nov 2022

10/10 Excellent

Richard

Stayed 1 night in Nov 2022