View from property

Reviews of Mercure Hunter Valley Gardens

4.5 out of 5
Mercure Hunter Valley Gardens
Cnr Broke And Macdonald Road, Pokolbin, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 413 out of 931 reviews" "
Rating 8 - Good. 333 out of 931 reviews" "
Rating 6 - Okay. 122 out of 931 reviews" "
Rating 4 - Poor. 41 out of 931 reviews" "
Rating 2 - Terrible. 22 out of 931 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Manvindar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurent would not pick up for my room service irder. i had to call the reception to place the order. just a minor thing. the other thing was that there was no in room information of surrounding options. i had to walk to reception to get a menu for room service dinner.
Stayed 1 night in Feb 2024
Response from Julie at Mercure on 27 Feb 2024
Thank you for your feedback.We do have our QR code in our rooms that has the room service menu and an additional way to order from our menu. I apologise if this was not clear for you to find easily. However, delighted you had a lovely stay. Kind regardsJulie at Mercure

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay more than my husband. He didn’t think it was as clean as it should have been. He killed a couple of beetles in the washroom and they were still on the floor after it was cleaned.
Stayed 1 night in Feb 2024
Response from Julie at Mercure on 6 Mar 2024
Thank you for your feedback Cheryl.Delighted you had a lovely time.Noted for service from housekeeping improvements. Thank you for letting me know.Kind regardsJulie at Mercure

8/10 Good

Dave

Stayed 1 night in Jan 2024

2/10 Terrible

Alan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would rate the property as a 3.5 star. Our accommodation at the property seemed to be very tired. We had mould in the shower and paint off in various locations. Very old style and certainly not value for money at $329 per night. Disappointing to say the least. We certainly would not be in a rush to stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie at Mercure on 16 Jan 2024
Thank you for your feedback.

2/10 Terrible

Min Young

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend Mercure resort. It felt more like a motel. Our bathroom had dead insects around the sink and on our towels!!
Stayed 1 night in Jan 2024

10/10 Excellent

sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, lovely place with great staff. Will definitely recommend and stay here again
Stayed 3 nights in Jan 2024

10/10 Excellent

Yuheng, Mortlake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean and convenient
Such a beautiful room! I didn’t expect something so lovely. Parking right out front of the room too.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds and quiet
Stayed 2 nights in Dec 2023
Response from Julie at Mercure on 5 Jan 2024
Thank you for your feedback David.See you again soon.Kind regardsJulie at Mercure

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay Room was lovely and well equipped Pool was beautiful Staff were very accomodating, friendly and willing to assist where possible We will definately be back and stay
Stayed 1 night in Dec 2023
Response from Julie at Mercure on 13 Dec 2023
Thank you Lynn.See you in the Hunter again soon.Kind regardsJulie at Mercure

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julie at Mercure on 13 Dec 2023
Thank you for your feedback.Delighted you had a lovely stay.Kind regardsJulie at Mercure

8/10 Good

Maureen

Travelled with group
Our rooms bathroom had a chipboard swelling around the vanity and water was extremely slow to go down the drain,room was clean but the stairwells up to the rooms had not seen a good clean for quite awhile or a good sweep.The staff were really great the food excellent but the pool area could have had maintenance and a good clean aroun the tiles
Stayed 1 night in Dec 2023
Response from Julie at Mercure on 13 Dec 2023
Thank you for your feedback Maureen.We are getting through our mini refresh of our vanities which will fix this right up.Hopefully you will see the update next time you are passing through the Hunter.Kind regardsJulie at Mercure

10/10 Excellent

Ysbrand, Seven Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd visit to the Mercure Resort and we will be back again. Ideally located in the middle of the Hunter Valley and next door to the Gardens and Village, this is convenient to almost anywhere you'd like to go. Comfortable rooms with ample space give a relaxed night and easy days.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the area
Stayed 1 night in Nov 2023
Response from Julie at Mercure on 6 Dec 2023
See you again soon Sam.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and accommodating!
Stayed 1 night in Oct 2023
Response from Julie at Mercure on 3 Nov 2023
Thank you for your feedback John.See you in the Hunter again soon.

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely & quiet A microwave would be good considering there isn’t much around & I can’t eat most things. But overall an excellent stay
Stayed 2 nights in Oct 2023
Response from Julie At Mercure on 3 Nov 2023
Thank you for your feedback Hayley. Grab a family room or a suite next time, they come equip with Microwaves. Otherwise we can give you some suggestions for restaurants in the hotel or area that might suit.See you again soon.

10/10 Excellent

Lisa, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, so central and great room with balcony and view over the gardens and dam
Stayed 2 nights in Oct 2023
Response from Julie at Mercure on 3 Nov 2023
Thank you for your feedback Lisa.Delighted you had a lovely stay.Kind regards

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Mr Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to everything.
Stayed 1 night in Sep 2023

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night after a wedding. Very comfortable.
Stayed 1 night in Sep 2023
Response from Julie at Mercure on 10 Sept 2023
Thankyou Lorna.Hope to see you again soon.Kind regardsJulie at Mercure

8/10 Good

Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front door has a big gap under neath so it would be great to install a door seal so that it can keep the room either warm or cold when using the aircon and prevent the bugs coming in the room as well. Also there is no place to wash the cups except in the bathroom
Stayed 2 nights in Aug 2023

8/10 Good

Ian

Stayed 1 night in Aug 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and attentive. Very pleasant stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
First time we have stayed at the Mercure and it was a great experience. Staff were accommodating and friendly. Room was basic but very clean and tidy. We were impressed with the location and that we were able to walk to the Hunter valley gardens and village.
Stayed 2 nights in Jul 2023

8/10 Good

Kent

Travelled with partner
Liked: Staff & service
Beautiful Gardens. Rooms needs some new furniture. We just stayed for a night on the way through.
Stayed 1 night in Jul 2023

6/10 Okay

Thi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from Julie at Mercure on 11 Jul 2023
Thank you for your feedback.Kind regardsJulie at Mercure

10/10 Excellent

Margot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love going to the Mercure Hunter Valley. The room is very spacious, two queen sized beds, the rain shower is fabulous, the courtyard is lovely and private and parking right outside the room is ideal.
Stayed 2 nights in Jun 2023
Response from Julie at Mercure on 11 Jul 2023
Delighted you had a lovely time Margot.See you in the Hunter again soon.Kind regardsJulie at Mercure

10/10 Excellent

Jeff

Stayed 3 nights in Jun 2023
Response from Julie at Mercure on 14 Aug 2023
Thank you Jeff.

10/10 Excellent

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, this was my 2nd stay now. Close to everything.
Stayed 1 night in Jun 2023
Response from Julie at Mercure on 27 Jun 2023
Delighted you had another lovely stay Larissa.See you again soon.Kind regardsJulie at Mercure

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Great service and room experience. Wifi was rather weak but tv still able to connect. Roads got quite bumpy, good to have it smoothen and fixed. Great experience overall
Stayed 2 nights in Jun 2023
Response from Julie at Mercure on 27 Jun 2023
Thank you for your feedback.Kind regardsJulie at Mercure

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
This property, although showing its age in some respects, is located conveniently to shopping and restaurants as well as cheese and wine tasting outlets. Value for money here is good. Driveway into room parking bays needs potholes filled and our bathroom mirror frame was water damaged, these were minor negatives particularly as the shower facilities were the best I have encountered in any hotel. Room space is more than adequate. My wife and I have had short stays here twice and enjoyed dinner at the in-house restaurant, but have not had breakfast so can’t comment. We would definitely consider staying here again.
Stayed 1 night in Jun 2023
Response from Julie at Mercure on 15 Jun 2023
Delighted you had a lovely stay Alan.We are currently upgrading our vanities at the moment, so you should see that improve on your next stop through. Working on the roads also begins in September. See you in the Hunter again soon,Kind regardsJulie at Mercure

6/10 Okay

Tim

Liked: Staff & service
Check in was really good but internet and shower were poor.
Stayed 1 night in Jun 2023
Response from Julie at Mercure on 11 Jul 2023
Thank you for your feedback Tim.Delighted you had a nice stay.I have passed on your feedback, we can take a look at improving our Internet connection and our shower upgrade happening at the moment, should resolve this feedback for your next stay.Kind regardsJulie at Mercure

8/10 Good

Juan

Stayed 1 night in Jun 2023
Response from Julie at Mercure on 27 Jun 2023
Thank you for your feedback.Kind regardsJulie at Mercure

10/10 Excellent

Margot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this place.
Stayed 1 night in May 2023
Response from Julie at Mercure on 6 Jun 2023
Delighted you had a lovely stay. See you again soon.Kind regardsJulie at Mercure

10/10 Excellent

Ellen

Stayed 1 night in May 2023
Response from Julie at Mercure on 28 May 2023
Thank you for your feedback.Kind regardsJulie at Mercure

8/10 Good

Iris

Travelled with family
Liked: Room comfort
Stayed 2 nights in May 2023
Response from Julie at Mercure on 21 May 2023
Thank you for your feedback.See you in the Hunter again soon.Kind regardsJulie at Mercure

10/10 Excellent

Sonny Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and good size, bed comfortable, location is great. Very reasonable nightly rates. Definitely recommend.
Stayed 2 nights in May 2023
Response from Julie at Mercure on 22 May 2023
Delighted you had a lovely stay. See you in the Hunter again soon.Kind regardsJulie at Mercure

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was lovely and comfortable. The bathroom had a glass ceiling above the bathtub. The bathroom would be nicer if it had a heater as it was cold the weekend we stayed there. The pool and spa outside could of been cleaned as it was full of leaves and debris making it not loplace andok too attractive. Overall great place in an excellent position.
Stayed 1 night in May 2023
Response from Julie at Mercure on 21 May 2023
Thank you for your feedback.Delighted to hear you had a lovely time with some things for us to work on also for next time.Kind regardsJulie at Mercure

2/10 Terrible

steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very disappointing and dirty
Stayed 2 nights in Apr 2023
Response from Julie at Mercure on 16 Jun 2023
Hi Steven,I apologise that this is your experience at our hotel. I do hope you can reach out to us directly, discuss and hopefully return under better circumstances.Kind regardsJulie at Mercure

10/10 Excellent

Margot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure was fabulous. Loved everything about it. Great shower, spacious and clean room, pleasant staff, wonderful courtyard.
Stayed 2 nights in Apr 2023
Response from Julie at Mercure on 12 May 2023
Thanks Margot for your Feedback.We will see you in the Hunter again soon.Kind regardsJulie at Mercure

4/10 Poor

Clare

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff openly telling you room number while checking in which is a huge security issue, mould in the bathroom on the shower head, very limited food option’s especially when you don’t want a 2 course meal. Very run down properly that urgently needs a face lift. Many better options to stay in the hunter…
Stayed 1 night in Apr 2023
Response from Julie at Mercure on 24 May 2023
Hi Clare,I apologise for this breach of your privacy. It is unusual for this to be a concern for guests, so it is a good reminder to our team about this sensitivity. Certainly in the middle of the renovation you may have seen some work being carried out around the property to improve our hotel. Certainly have great staff so this will improve these touch points you mentioned. Hopefully you will give us another chance to show you these improvements in the future.Kind regardsJulie at Mercure

8/10 Good

Karen

Stayed 2 nights in Apr 2023
Response from Julie at Mercure on 16 Jun 2023
Thank you for your feedback Karen.See you in the Hunter again soon.Kind regardsJulie at Mercure

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay!
Stayed 3 nights in Apr 2023

6/10 Okay

Matthew

Travelled with partner
Serviceable, nothing spectacular. Dinner and food extremely expensive for what you get. Walls pretty thin.
Stayed 2 nights in Apr 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to roche estate for concert
Stayed 1 night in Feb 2023
Response from Julie at Mercure on 6 Apr 2023
Delighted you had a lovely stay Ellizabeth and a close walk to Roche Estate.See you soon.Kind regardsJulie at Mercure