Exterior

Reviews of Renaissance Huizhou Hotel

5 out of 5
Renaissance Huizhou Hotel
No 2 Dong Jiang Two Road, Jiang Bei, Cheng District, Huizhou, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 134 reviews" "
Rating 8 - Good. 54 out of 134 reviews" "
Rating 6 - Okay. 8 out of 134 reviews" "
Rating 4 - Poor. 7 out of 134 reviews" "
Rating 2 - Terrible. 1 out of 134 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siew Hong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the river from the room and hotel lobby.
Stayed 4 nights in Dec 2023
Response from Renaissance Huizhou Hotel on 12 Jan 2024
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to the Renaissance Huizhou hotel in the near future.

4/10 Poor

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities
Nice hotel but lacking
Nice hotel overall, but lacking. Main western restaurant only open for dinner on weekends. Furniture that contains the bathroom sink has paint falling off. See photo. Bed was comfortable & room clean. Very good breakfast buffet.
Stayed 1 night in Oct 2023
Response from Renaissance HZ on 24 Oct 2023
Dear Guest, Thank you very much for your comments, and we apologize for the unpleasant experience you have experienced during your stay in our hotel. Your comments are very important to us for better improvement, please don’t lose the faith on us, and we do look forward to providing you with a better quality and service.

10/10 Excellent

GLORIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, very clean hotel and safe.
Stayed 3 nights in May 2023
Response from Renaissance HZ on 2 Jun 2023
Thank you for sharing your valuable feedback with us. We really appreciate your compliment and will share it with our ambassadors at the hotel.

10/10 Excellent

Xiaohong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Great location with beautiful view of the river and the lakes. Even better, receptionists in the front desk were very friendly and helpful. In particular, my wife mistakenly left a bag containing a new brand-name handbag and boxes of American ginsengs on a desk near the front desk in the lobby after check-in. We realized this the next morning and asked the front desk. We were so grateful that they found our gifts and kept them behind the front desk until we came as there was no contact info in the gift bag. Thank you so much!!!
Stayed 2 nights in Oct 2019
Response from Renaissance Huizhou Hotel on 17 Feb 2020
Dear Guest, thank you so much for sharing your feedbacks on your stay with us! We truly glad and happy to know that you have had a great stay experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

4/10 Poor

Kingstone

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally mess, body soap left on the bath room glass, badly smell in room
Stayed 1 night in Dec 2019
Response from Renaissance Huizhou Hotel on 31 Dec 2019
Dear Guest, thank you for taking the time to write your review and choosing to staying at Renaissance Huizhou hotel. We sincerely apologize for the unpleasant experience you had during your room time. We will improve our sanitation of room. Your feedback is very important to us so that we are aware of areas for improvement. Please be assured that we will take measures to improve our services. We look forward to welcoming you back again in the very near future.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Renaissance Huizhou Hotel on 16 Oct 2019
Dear Guest, thank you so much for sharing your feedbacks on your stay with us! We truly glad and happy to know that you have had a great stay experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

6/10 Okay

Pei Lian

Liked: Cleanliness, property conditions & facilities, room comfort
To improve on front desk check-in area
To improve on front desk check-in area
Stayed 1 night in Jul 2019
Response from Renaissance Huizhou Hotel on 6 Aug 2019
Dear Guest, thank you for taking the time to write your review and choosing to staying at Renaissance Huizhou hotel. We sincerely apologize for the unpleasant experience you had during the stay in hotel. Your comments are very important to us for better improvement, please don’t lose the faith on us, and we do looking forward to providing you with a better quality and service.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not totally satisfied
We ask for a teapot to brew our tea and was told that there will be a charge of 50CNY for this
Stayed 2 nights in Mar 2019
Response from Renaissance Huizhou Hotel on 22 Mar 2019
Dear Guest, Thank you very much for your comments, and we apologies for the unpleasant experience you have experienced during the stay in our hotel. Your comments are very important to us for better improvement, please don’t lose the faith on us, and we do looking forward to providing you with a better quality and service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The environment is very good facing the river and the West Lake. The room is spacious. Just a bit more than HK 700 or US100 is very reasonable and competitive. I will come back again and recommend the hotel to my friends.
Stayed 1 night in Jan 2019
Response from Tiffany on 10 Jan 2019
Thank you so much for sharing your feedbacks on your stay with us! We truly glad and happy to know that you have had a great stay experience with us which ranked amongst your best! We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Alice Liu on 21 Dec 2018
尊贵的宾客,非常感谢您入住惠州富力万丽酒店

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is great. Food is not good. There are a wide variety of food in the buffet breakfast but the quality and the taste is not as expected.
Stayed 1 night in Aug 2018
Response from Betty Zeng on 14 Aug 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Guangyao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yin Yuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good, but the bedsheet is not comfortable
Stayed 2 nights in Dec 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club rooms great value and stunning views.
Booked 2 x Club Rooms and received an upgrade to larger sized rooms as required baby cribs. Room 4803 is a corner and has an absolutely amazing view as almost 180degree of windows. Club lounge is huge and good value for money. Buffet breakfast is extensive. Only slight let down is the bar area, it's in the lobby lounge although the views make up for the lack of ambience. The reception staff on 29th floor are excellent as are the concierge/door staff on the ground floor. Overall an excellent hotel with great swing pool and gym facilities. Exceptionally clean.
Stayed 4 nights in Nov 2017
Thank you so much for sharing your feedbacks on your recent stay with us! We are truly glad and happy to know that you have had a great stay experience with us which ranked amongst your best! We are really glad that you thoroughly enjoyed your recent stay with us and we look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway Haven in Huizhou
Great location and nice weekend getaway, relaxed and very pleasant
Stayed 1 night in Sep 2017
Thank you so much for sharing your feedbacks on your recent stay with us! We are truly glad and happy to know that you have had a great stay experience with us which ranked amongst your best! We are really glad that you thoroughly enjoyed your recent stay with us and we look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

6/10 Okay

Delvin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Yes I know... Well Done
Stayed on the Club Level this time 46th Floor. The Afternoon Tea Time & Evening Happy Hour on the 47th floor are nice as well as the views from this level. However, Breakfast Buffet is much better on the 29th floor. The Japanese Restaurant is kinda overrated. Steak wasn't so good. I said 4 times I wanted Well Done (I have issues eating medium well in China) They kept bringing my steak back medium rare. I sent it back 4 times saying well done and the waitress repeated yes yes I know well done. I finally got fed up and asked for my bill. The waitress wait you have two more coursed left. I said just keep them I'll take them bill.
Stayed 3 nights in Jul 2017
Thank you so much for sharing your feedbacks on your recent stay with us! We are truly glad and happy to know that you have had a great stay experience with us which ranked amongst your best! We are really glad that you thoroughly enjoyed your recent stay with us and we look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

10/10 Excellent

Jennifer D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Huizhou
I had a very pleasant stay there. Staffs are very nice. Will definitely come back next time we visit Huizhou
Stayed 1 night in Jul 2017
Thank you so much for sharing your feedbacks on your recent stay with us! We are truly glad and happy to know that you have had a great stay experience with us which ranked amongst your best! We are really glad that you thoroughly enjoyed your recent stay with us and we look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

6/10 Okay

Delvin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel BUT Service has Room for Improvement
The Good: Views from the higher floors are amazing. Rooms were always clean. Happy Hour is a good value. The Bad: Left a personal item (Gift from a friend) on the windowsill when I left for work. Came back and my item was gone. Housekeeping had thrown it away and they could not retrieve it. What happened to don't touch the customers stuff!! Be prepared to not get exactly what what you order from room service. Stayed there for a week and ordered room service everyday. Every time I would get a callback after 10-15 minutes saying they were out of an item I had ordered (Rib Eye, Hot Dogs, Sliders, Ice Cream, Cheesecake, ....) I even had them repeat the order back to me and on two separate occasions they forgot items. 1st occasion forgot the prawn tempura and gave me an empty salt shaker, 2nd occasion forgot my drink and AGAIN gave me an empty salt shaker.
Stayed 6 nights in Jul 2017
Thank you so much for sharing your feedbacks on your recent stay with us! We are truly glad and happy to know that you have had a great stay experience with us which ranked amongst your best! We are really glad that you thoroughly enjoyed your recent stay with us and we look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Coffee Mug
There is one complaint. I hid a something in my clothes drawer that was "found" by the cleaning staff. Meaning that they went through my personal items when cleaning the room. This was quite disturbing. It was a large coffee mug that I wanted to use for drinking tea. They did not supply them, so I borrowed one from the breakfast area to use during my stay. The first time, I just left it out after using and they removed it the next morning. OK. Fine. The next day, I hid it under my clothing in a drawer. They found it and took it away. Why are they going through my personal things?! Should I have borrowed it? Why not, I am not stealing it. just using it.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Spacious Hotel
Very nice hotel. Rooms were spacious and modern. The view of the river was great. It is a bit of a hike (over a bridge) to get to the West Lake and outdoor shopping mall. The service spoke adequate English for me. The restaurants and buffets were decent in the hotel.

10/10 Excellent

Ming Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Huizhou
The staff is extremely friendly and helpful, the front desk staff noticed the remark on hotels.com and prepared a little surprise for my best friend's birthday! Room with best view overlooking Xihu yet the soundproof is excellent. The pillow can be better tho. I would recommend it to anyone who plan to visit Huizhou.

10/10 Excellent

richard, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great views.
Stayed here three times now. Great hotel as far as modernness, cleanliness, service. I did have an issue where they forgot my wakeup call on the morning i was leaving. the Manager was very apologetic. Dinner buffet is quite pricey but the last two times I stayed, the food was marvelous. This time it was not so much. They have you captivated as all city restaurants are a cab ride away. So the dinner buffet is an easy choice, just plan on spending a little extra to eat there.

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Five-stars hardwares. Three-stars services.
Well, the hardwares is one of the best in the region. Staff attitudes were sub-standard, in particular the staff at ground floor lobby. I arrived the side road with my car but nobody greet me nor direct me to the lobby, which I did not know where it is. Then no body take care my luggages when they were chatting at the counter.

8/10 Good

smitch, Huizhou, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds and a great view
Food was great and the room was fantastic. The sauna and whirlpool were not up to par, though.

4/10 Poor

st, hk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
good service good view

10/10 Excellent

Joseph Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
江景、湖景、河景,都是一流。 前台的服務和禮貌都很好。咖啡廳的職員服務態度也專業和有禮。清潔房間的也有禮和願意協助的態度,都使我們滿意。游泳池和健身室的前台,那位當值的小姐職員都非常有禮和有耐心講解和服務。
Stayed 1 night in Feb 2024
Response from Renaissance Huizhou Hotel on 20 Feb 2024
親愛的賓客,感謝您選擇惠州富力萬麗酒店作爲您在惠州的休憩之所。從酒店便利的地理位置,環境設施,再到悉心爲賓客們提供真摯服務的大使們,我們都希望爲您和賓客們所打造的萬麗體驗是充滿樂趣的。很高興看到您對酒店整體環境感到滿意,能夠爲您提供趣意、地道、獨特的高品質産品及服務,我們深感榮幸。再次感謝您對我們酒店的信任和喜愛。我們每壹位大使都期待您下壹次的位臨。

10/10 Excellent

Yan siu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員有禮貌,早餐很豐富
Stayed 1 night in Dec 2023
Response from 惠州富力万丽酒店 on 29 Jan 2024
尊敬的客人:感謝入住惠州富力萬麗酒店並分享您的入住體驗。萬麗酒店真誠的相信旅行是壹種探索發現新鮮事物的生活態度,所以不論您是因何事下榻惠州富力萬麗酒店,我們都希望您在住宿的每個環節找到樂趣,領略鵝城惠州的日新月異,並發現旅途中那些隱藏的寶藏。歡迎來到大堂向我們的領航員了解惠州獨具特色的客家風情、文化。我們期待您再次選擇惠州富力萬麗酒店。

8/10 Good

Yan siu

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Renaissance Huizhou Hotel on 20 Feb 2024
亲爱的宾客,感谢您选择惠州富力万丽酒店作为您在惠州的休憩之所。从酒店便利的地理位置,环境设施,再到悉心为宾客们提供真挚服务的大使们,我们都希望为您和宾客们所打造的万丽体验是充满乐趣的。很高兴看到您对酒店整体环境感到满意,能够为您提供趣意、地道、独特的高品质产品及服务,我们深感荣幸。再次感谢您对我们酒店的信任和喜爱。我们每一位大使都期待您下一次的莅临。

6/10 Okay

KWOK FAI

Business traveller
Liked: Cleanliness
非常一般,一晚惠州接近一千人民幣嘅酒店,可以話物非所值。 整個房間一個 USB 充電都冇,亦沒有床頭鬧鐘,房間得一個’大’字,但書枱超級細。 唯一可取係外望景觀超級靚。
Stayed 1 night in Sep 2023
Response from Renaissance HZ on 1 Nov 2023
尊敬的賓客,您好,感謝您選擇下榻惠州富力萬麗酒店並在百忙之中抽空對您本次入住進行反饋。我們深信客人的反饋和意見是提升萬麗品牌服務的重要途徑之一。從您的意見中瞭解到您此次住宿未能盡善盡美,對此請接受我們誠摯的歉意。酒店管理層非常重視您的反饋,這對我們提升服務質量尤爲重要,我們將進行內部調查並跟進整改。希望您下次惠州之行再次選擇惠州富力萬麗酒店。

10/10 Excellent

Ya Shan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall very nice Staffs friendly, spacious room Comfortable lobby with great view
Stayed 3 nights in Aug 2023
Response from Renaissance HZ on 29 Aug 2023
Dear Guest, thank you so much to share your feedback with us! We are truly glad and happy to know that you have had a great experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

10/10 Excellent

YUNG-CHIH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Aug 2023
Response from Renaissance HZ on 28 Aug 2023
Dear Guest, thank you so much to share your feedback with us! We are truly glad and happy to know that you have had a great experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

4/10 Poor

Sara

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel, staff really not up to the standard.
Stayed 1 night in Jun 2023
Response from Renaissance HZ on 14 Jun 2023
Dear Guest, Thank you very much for your comments, and we apologize for the unpleasant experience you have experienced during your stay in our hotel. Your comments are very important to us for better improvement, please don’t lose the faith on us, and we do look forward to providing you with a better quality and service.

10/10 Excellent

HIU SING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Quite new and in a nice location; very good view. Near many good restaurants and the western lake.
Stayed 1 night in May 2023
Response from Renaissance HZ on 2 Jun 2023
Dear Guest, thank you so much to share your feedback with us! We are truly glad and happy to know that you have had a great experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

8/10 Good

Mikael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Renaissance HZ on 2 Jun 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to the Renaissance Huizhou hotel in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
진짜 좋아요!
방은 깨끗하고 조식이 좋아요
Stayed 6 nights in Apr 2023
Response from Renaissance HZ on 18 Apr 2023
Dear Guest, thank you very much for choosing your stay with us. We look forward to welcoming you back to the Renaissance Huizhou hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的洒店
地點方便,環境及風景優美。
Stayed 1 night in Apr 2023
Response from Renaissance HZ on 18 Apr 2023
尊敬的宾客,感谢入住惠州富力万丽酒店!很高兴能看到您对酒店的认可。服务是酒店最基础的保障,酒店全体员工齐心努力,为每位客人打造出乎意料的惊喜入住体验而共同努力!同时,我们也以酒店优越的地理位置引以为豪:酒店位于惠州市中心江北新区CBD地带,已然成为惠州地标建筑之一。再次感谢您对酒店的美誉,并随时欢迎您回家看看!

10/10 Excellent

CHI HUNG

Stayed 1 night in Apr 2023
Response from Renaissance HZ on 18 Apr 2023
尊敬的宾客,感谢入住惠州富力万丽酒店!很高兴能看到您对酒店的认可。服务是酒店最基础的保障,酒店全体员工齐心努力,为每位客人打造出乎意料的惊喜入住体验而共同努力!同时,我们也以酒店优越的地理位置引以为豪:酒店位于惠州市中心江北新区CBD地带,已然成为惠州地标建筑之一。再次感谢您对酒店的美誉,并随时欢迎您回家看看!

10/10 Excellent

CHI HUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
服务员态度很好,河景景观怡人,早餐食物种类多,值得再来
Stayed 1 night in Mar 2023
Response from Renaissance HZ on 22 Mar 2023
亲爱的宾客,感谢您选择惠州富力万丽酒店作为您在惠州的休憩之所。从酒店便利的地理位置,环境设施,再到悉心为宾客们提供真挚服务的大使们,我们都希望为您和宾客们所打造的万丽体验是充满乐趣的。很高兴看到您对酒店整体环境感到满意,能够为您提供趣意、地道、独特的高品质产品及服务,我们深感荣幸。再次感谢您对我们酒店的信任和喜爱。我们每一位大使都期待您的下一次光临。

10/10 Excellent

JOONMO

Liked: Staff & service
Stayed 1 night in Mar 2023
Response from Renaissance HZ on 20 Mar 2023
Dear Guest, thank you so much to share your feedback with us! We are truly glad and happy to know that you have had a great experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

10/10 Excellent

kenny

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Renaissance HZ on 20 Mar 2023
Dear Guest, thank you so much to share your feedback with us! We are truly glad and happy to know that you have had a great experience with us. We look forward to welcoming you again to the Renaissance Huizhou Hotel in the near future when you plan your next trip!

10/10 Excellent

WONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得多住一天
房間很大很舒適,早餐種類丰富, 原本只住一天,結果多住一天,下次還會入住。
Stayed 1 night in Dec 2021

10/10 Excellent

WENQIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
服务非常周到。 入住比较晚了,钟彩姑娘 主动升级房型。退房时候,前台姑娘 又给我们送了好多瓶水。
Stayed 1 night in Oct 2021

10/10 Excellent

WENQIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台办理入住,钟彩姑娘 主动给予升级,270江景房。 第二天退房的时候, 因为天气炎热,前台的姑娘也送了好瓶水,服务非常周到!
Stayed 1 night in Oct 2021

10/10 Excellent

Gao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021