Exterior

Reviews of Days Inn by Wyndham Houston East

2 out of 5
Days Inn by Wyndham Houston East
10801 East Freeway, Houston, TX

Reviews

6.6
Rating 10 - Excellent. 30 out of 150 reviews" "
Rating 8 - Good. 36 out of 150 reviews" "
Rating 6 - Okay. 43 out of 150 reviews" "
Rating 4 - Poor. 19 out of 150 reviews" "
Rating 2 - Terrible. 22 out of 150 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fidel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at check-in was great- welcoming, courteous and professional. Room was clean and everything in working order. The property is quiet and safe.
Stayed 1 night in Mar 2024

2/10 Terrible

Luca

Stayed 1 night in Feb 2024

6/10 Okay

Nhan

Travelled with family
The bed & the pillows had a bit smell like stinky towel (not sure how to describe it). The bath tub draining slow when I took the shower.
Stayed 3 nights in Jan 2024

2/10 Terrible

Jennifer Linn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches in our room. We ended up checking out and finding another hotel. Trying to get money back for the room.
Stayed 2 nights in Jan 2024

2/10 Terrible

Herbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. Great staff and nice property.
Stayed 1 night in Dec 2023

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size, clean and quiet room.
Stayed 1 night in Dec 2023

10/10 Excellent

Fidel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was welcoming, courteous and professional. Room was clean and in working order. Good parking, safe and quiet.
Stayed 1 night in Dec 2023

6/10 Okay

Vipin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff was Good. Clean Room. Dont expect too much for this price. Surrounding area is not that safe.
Stayed 2 nights in Oct 2023

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
The room had a foul odor, the iron was missing, and housekeeping tried to go in about 1 1/2 hours prior to check out.
Stayed 1 night in Sep 2023

2/10 Terrible

Ebony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't waste your money nor gas. There was mold on the shower curtain, the pillows were dirty (brown stuff and hair) sheets were dirty and there were bed begs. I did NOT stay the entire time. I had to call Expedia to help me get outta the hotel. For breakfast they only had cereal and coffee, guy behind the desk charged me $5 for cleaning service and said EVERYONE pays that no matter if they get service or not. While I was on the phone with Expedia the property owner, I'm assuming he had a blue shirt on. He came outside and shook his head at me and looked at my tag plate. I am a single mother of two little boys and I don't play that crap at all. I told Expedia what was going on since they were on the phone with me the entire time and they told me to just leave the property.
Stayed 2 nights in Sep 2023

6/10 Okay

helen, cedar hill

The property did not have valet or bellman to help seniors care luggage upstairs
Stayed 1 night in Jul 2023

8/10 Good

Luis

Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
I don't have any real issues Except your Relaxing pool area needed to have the Handicapped Access Ramp gate was locked. A bit Cumbersome for one of your guests....But, if I'm around this area ahi I would come back
Stayed 1 night in Jul 2023

8/10 Good

Luis

Stayed 1 night in Jun 2023

6/10 Okay

Bianjelo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Hotel staff was great but the property is dated
Stayed 3 nights in Apr 2023

2/10 Terrible

Kajara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Anil

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs, all over the bed. Woke up middle of night. Worst motel of all.
Stayed 2 nights in Mar 2023

6/10 Okay

Hyeong Yeol

Stayed 2 nights in Mar 2023

8/10 Good

Alma

Travelled with partner
Disliked: Staff & service
Mala atención
Stayed 2 nights in Feb 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay again
Ambience was not what I expected from a Days Inn. Walking up to the room someone was standing outside smoking a blunt right by the staircase. As for just needing a night overstay, it’ll get you through the night. It’s not a place that I would return to. Room looked clean until I saw a food container in the trash can still so it made me question the rest of the room.
Stayed 1 night in Feb 2023
Response from Drew Patel on 18 Feb 2023
Sorry to hear that your stay was not pleasant. Rest assure we are trying to take care of this situation.

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 3 nights in Jul 2022

2/10 Terrible

Antonio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lying employees do not stay here
The person we spoke on the phone when we called to ask about bug rug parking lied to us and said there was enough space upon arrival we realized there was not. And we had booked on their word, the reservation was non refundable
Stayed 1 night in Jun 2022

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Area outside in parking area although not filthy, seemed that way. Coffee for breakfast was strong which I like but was bitter, which I don't Like. People were frinedly and helpful.
Stayed 3 nights in May 2022

10/10 Excellent

Lashana

Stayed 2 nights in Apr 2022

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the money
Located about 15 minutes from the convention center. For the money, it’s a decent place. Room was very clean and well maintained. Location is in an iffy part of town, but they have a iron fence securing the area.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Daut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Virginia

Stayed 1 night in Oct 2021

2/10 Terrible

Kwame

Stayed 1 night in Aug 2021

8/10 Good

Lamart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days Inn
Great start
Stayed 1 night in Mar 2021
Response from Nick Patel on 13 Jun 2021
- Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Nick Patel on 1 May 2021
We would like to thank you for taking the time to let us know about your experience at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Nick Patel on 25 Mar 2021
Thank you for taking the time to let us know about your recent stay at Days Inn by Wyndham Houston East. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Left MUCH o be desired!
The hotel looked to be of low quality and met my expectation. We paid 90 for a room worth no more than 50. I waited over 10 minutes to be checked in while another guest was checked in. The area around our room smelled strongly of marijuana, and the bathroom area of our non smoking room smelled strongly of cigarette smoke. I will never stay here again and will not be likely to book any days inn. Because it had the Wyndham name I expected much better (the only reason I booked it) and was seriously disappointed!
Stayed 1 night in Mar 2021
Response from Nick Patel on 22 Mar 2021
Thank you for taking the time to let us know your experience about your stay. On behalf of our entire team, I wish to apologize for failing to meet your expectations during your stay. Guest satisfaction is highly important to us and we will be using your feedback to make improvements in the areas where you shared concerns. Our ultimate goal is to ensure that we offer exceptional experiences for all our guests, each and every day as well with future stays. My pledge to you is that we will do everything possible to earn your trust again. Therefore, I hope that you will consider staying with us in the future so that we may have an opportunity to provide you with a superior experience and confirm to you our improved status. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Friendly the room was clean.. i will stay again!!
Stayed 1 night in Mar 2021
Response from Nick on 12 Mar 2021
Thank you for rating us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

2/10 Terrible

Jeffrey

Business traveller
Disliked: Property conditions & facilities
Most uncomfortable stay
The bath tub had no stopper so I could not take a bath and soak my injured hip. Breakfast was very odd the manager controlled and made a plate to serve me . Felt very strange . The hotel lobby was smashed by a pick up truck in a robbery attempt. Alarms and police were going off in the middle of the night. Sleep was impossible. And of course the. No breakfast as the lobby was in shambles. I really think I should be credited for the stay or a refund would be in order.
Stayed 1 night in Mar 2021
Response from Nick on 5 Mar 2021
Thank you for taking the time to let us know about your stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Due to Covid 19 we serve Breakfast so that no guest feel uncomfortable about the quality of food and we do have rooms on 2nd floor where you can take bath but due to your back injury we had to give you room on first floor. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and the front desk associate was nice.
Stayed 2 nights in Feb 2021
Response from Nick on 22 Feb 2021
Thank you for staying at Days Inn by Wyndham Houston East and giving us good rating. I have shared your comments with my staff and they joined me thanking you.

10/10 Excellent

Wences

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 stay
Rooms are very clean, staff is friendly, check in was a breeze and quick. Definitely would consider coming back for another solo trip
Stayed 1 night in Jan 2021
Response from Nick on 24 Jan 2021
Thank you for your feedback. Your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Velory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Nick Patel on 9 Jan 2021
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards.

10/10 Excellent

Ronnell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Nick Patel on 13 Oct 2020
Thank you for taking the time to give us review. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

6/10 Okay

Valerie

Meh.
Stayed 1 night in Dec 2019
Response from Nick on 10 Dec 2019
Hello! Thank you for rating us. We are very disappointed to see that your stay was not up to the mark. We are constantly finding ways to improve services, amenities and other offerings. Please do let us know any areas of improvement that put a damper on your stay and we will ensure that we take immediate action. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Nick Patel on 2 Nov 2019
Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Nick on 5 Oct 2019
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It was close to the highway an ez access. Sometimes it got a little bit noisy.
Stayed 2 nights in Jul 2019
Response from Management. on 2 Aug 2019
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Douglas

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2019
Response from managment team. on 29 Jul 2019
Hello! Thank you for rating us. We are very disappointed to see that your stay was not up to the mark. We are constantly finding ways to improve services, amenities and other offerings. Please do let us know any areas of improvement that put a damper on your stay and we will ensure that we take immediate action.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
One nighter
place was small, not what I normally book, it was a one night stay to conduct a little business for a future event, room was nice, television did not play very well, a lot of fuzzy channels
Stayed 1 night in Jul 2019
Response from Nick. on 26 Jul 2019
Thank you for taking the time to let us know about our service. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding fuzzy channels on your recent visit. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit.

2/10 Terrible

Royalty, Baton rouge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hoyel was firty a d old. From the inside and tje outside. It smellee like mildew
Stayed 1 night in Jun 2019
Response from Nick on 1 Jul 2019
Thank you for taking the time to give us feedback regarding your recent stay at Days Inn by Wyndham Houston East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank You.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The bed spread was stained:the pillows were very disappointing; the key card had to be taken back to have it re coded 3 times in a 7 day stay, poor quality of breakfast that's offered.
Stayed 7 nights in Jun 2019
Response from Nick. on 24 Jun 2019
Thank you for Staying at Days Inn by Wyndham Houston East. On behalf of our entire team, I wish to apologize for failing to meet your expectations during your stay. Guest satisfaction is highly important to us and we will be using your feedback to make improvements in the areas where you shared concerns. Our ultimate goal is to ensure that we offer exceptional experiences for all our guests, each and every day as well with future stays. My pledge to you is that we will do everything possible to earn your trust again. Therefore, I hope that you will consider staying with us in the future so that we may have an opportunity to provide you with a superior experience and confirm to you our improved status. We hope to see you again soon.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Nick. on 14 Jun 2019
Thank you for staying at Days Inn by Wyndham Houston East. You feedback is very important to us and it will help us to improve our service. I hope to see you again when you come to Houston. Once again thank you.

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Nick on 30 May 2019
Thank you for taking the time to complete our online survey regarding your recent stay at Days Inn By Wyndham Houston East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you.