Lobby

Reviews of Comfort Suites Stafford Near Sugarland

2.5 out of 5
Comfort Suites Stafford Near Sugarland
4820 Techniplex Dr, Stafford, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 342 out of 763 reviews" "
Rating 8 - Good. 214 out of 763 reviews" "
Rating 6 - Okay. 99 out of 763 reviews" "
Rating 4 - Poor. 57 out of 763 reviews" "
Rating 2 - Terrible. 51 out of 763 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

RITA, ROSENBERG

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Vanesa

Travelled with partner
Liked: Staff & service, amenities
It could be cleaner, but overall it’s been a nice stay so far.
Stayed 1 night in Mar 2024

4/10 Poor

Stephanie

Travelled with family and small children
Disliked: Amenities
Room wasn’t what I paid for had to wipe everything down with sanitize wipes
Stayed 4 nights in Mar 2024

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay everything is nice
Stayed 3 nights in Mar 2024

2/10 Terrible

JONATHAN

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty facility and unfriendly not customer service driven staff. I checked out within 4 hours of check in after finding a roach/insect leg underneath my pillow case and hair thru out room! Employee working the counter (Mallory) did not give me any proof of check out of concern or validation of my complaints. Expedia did a fantastic job on finding a new hotel for me and my family right away, however when asking the hotel franchise for a refund, they stated I was never checked out!!! We called the hotel directly numerous times to get proof of our check out in which were were hung up on, over 4 attempts. DO NOT STAY HERE! Hotel is dirty and run down, staff is awful, disregarding and they do not try and help the paying customer. Pay the extra fees and stay elsewhere, there are plenty of options in the area.
Stayed 3 nights in Mar 2024

4/10 Poor

dharmesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from JT on 13 Feb 2024
We are so very sorry that we failed to provide you with a pleasant stay. We will be addressing your review with the staff and management to make improvements to our services and amenities. Thank you for letting us know and we hope to properly host you in the future.

4/10 Poor

Dixie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and helpful. Room did not have any washcloths, I had to ask for some which I was told they weren’t any clean ones and they were all being washed. Then I was told they would bring some to our room but they never did bring any to us. Will not be staying at that location again.
Stayed 3 nights in Feb 2024
Response from JT on 9 Feb 2024
Please accept our sincere apologies for the issues with the towels/wash cloths in your room. We are understaffed at the moment and that will change very soon. Thank you for your patience while we make the necessary changes. We are constantly striving to improve our services and amenities.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and friendly staff
Stayed 2 nights in Feb 2024
Response from JT on 7 Feb 2024
Thank you for being our guest. It was our pleasure. We appreciate the opportunity to serve you and hope to have another whenever you are in the area.

2/10 Terrible

Gabrielle

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were offered had dirty linen covered with strands of hairs. The second room we were offered had spiders and bugs crawling on the bed. Several lights didn’t work in the room including the telephone. Front desk lady is not kind or accommodating at all.
Response from JT on 5 Feb 2024
Please accept our sincere apologies. We will be following up with the housekeeping and maintenance to make sure the necessary changes be made immediately. We apologize for any inconvenience this caused and we will do everything to make sure it does not happen again.

6/10 Okay

Rollis

Disliked: Amenities
Convenient location, rooms designed well, internet was good. The men at the desk were very helpful. The young lady had an attitude that was not helpful. The property has not been cared for well and it is showing. I think that his name was Brandon that was exceptionally helpful to me. Sunday breakfast was not what it could have been.
Stayed 2 nights in Jan 2024
Response from JT on 1 Feb 2024
Thank you for choosing our location for your stay. We apologize for any inconvenience that you incurred and will follow up with the front desk staff to ensure better customer service practices. We are methodically working on improvements on the property and with the help of a wonderful maintenance person, we will reach our goals. Thank you for your patience while this transition takes place.

4/10 Poor

Mey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
La propiedad necesita urgentemente mantenimiento, las vajillas de seguridad no funcionan, el desayuno es muy limitado, habían cucarachas en el baño, la alfombra estaba sucia y gastada, humedad y mal olor. Los empleados hacen lo posible y son amables.
Stayed 4 nights in Jan 2024
Response from JT on 29 Jan 2024
Please accept our sincere apologies for all of the issues you encountered. We will speak with maintenance staff as well as housekeeping to make sure that these issues are corrected. Thank you for bringing them to our attention. I am glad that the staff was helpful. I will let them know that you did appreciate them. Again we will do our very best to correct the issues you presented.

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe there the area was nice with alot of nice restaurants if needed.
Stayed 1 night in Jan 2024
Response from JT on 29 Jan 2024
Thank you for choosing our location for your stay. We appreciate your good review, your business, and look forward to serving you again whenever your travels bring you to our area.

8/10 Good

Amia

Stayed 1 night in Jan 2024

8/10 Good

Noureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from JT on 22 Jan 2024
Thank you for letting us know how your stay was while you were a guest here. We appreciate the feedback and we look forward to another opportunity to serve you in the near future.

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JT on 19 Jan 2024
Thank you for your great review. We loved having you as our guest and look forward to having another opportunity to serve you.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, amenities
Ok decent condition
Stayed 1 night in Jan 2024
Response from JT on 15 Jan 2024
Thank you for choosing our location for your stay. We are fortunate to have been able to serve you and we hope the next time you are in our area you will again choose us so that we may have the privilege of serving you once again.

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We must have been given the same room as a previous reviewer. The fan in the bathroom did not work. A maintenance person did come look at it, but it could not be fixed. The microwave was broke. The carpet was extremely filthy. There was visibly thick dust on the valance and the drapes were dirty. And to end the stay, I killed a roach on the bathroom floor the morning we were leaving. I did appreciate the coffee always being available and hot in the lobby because there was not coffee in the room. I asked the housekeepers two days in a row for room coffee, but they only had decaf.
Stayed 3 nights in Jan 2024
Response from JT on 15 Jan 2024
Please accept our humble apologies for the unfortunate experience your encountered during your stay with us. We will do everything possible to make the necessary changes to improve our services so that we may hopefully serve you properly in the future. Again we are so sorry for any inconvenience this created.

4/10 Poor

Darlene, San Antonio

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly quiet. Lots of pillows, towels. Bed uncomfortable, no fan in bathroom, door key rarely worked> had to keep going down to desk to have it fixed, elevator doors were malfunctioning, opening and cclosing yet staying on the same floor unless you pressed and held button to hold them closed. Lobby tv so loud you csn hear it dow the hall on 2nd floor. Only 1 luggage rack>if used, you waited or did without. Toilet paper=sand paper! Coffee was just horrible, and i drink instant>so if i say it was terrible, it was!!. I wont be staying again
Stayed 3 nights in Jan 2024
Response from JT on 10 Jan 2024
Thank you for letting us know where we need to improve.Please accept our sincere apologies for any inconvenience you incurred. We will be sharing your review with the staff at our next meeting so that we can improve upon our services and do what it takes to hopefully earn back your business.

2/10 Terrible

FNU

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from JT on 8 Jan 2024
We apologize for failing to provide you with a pleasant stay. Please know that we will be making improvements to make sure that this does not reoccur. Please accept our sincere apologies for any inconveniences you incurred and we will do better in the future.

2/10 Terrible

Bertha

Disliked: Cleanliness, staff & service, property conditions & facilities
El desayuno es terrible y las cafeteris muy sucia y lis cuertos muy sucios
Stayed 2 nights in Dec 2023
Response from JT on 8 Jan 2024
We appreciate you letting us know where we failed to have you enjoy a pleasant stay. We will be working on our breakfast menu items and cleanliness of the coffee area. Please accept our sincere apologies for any inconvenience you encurred and know that we will be making the necessary improvements.

6/10 Okay

Raymond

Travelled with family and small children
Very centric area where this hotel is, but hotel has some cons: *Limited things in breakfast *Rooms are ok, not excelent. *Very disappointed on the cleaning of the floors, dirty carpets and elevators dirty. *During staying not receive housekeeping service. If you're in a hurry you can stay here, but I recommended pay a little more and stay in a better place...
Stayed 2 nights in Dec 2023
Response from JT on 8 Jan 2024
Thank you for letting us know where we failed you. We have a new maintenance person so many of the issues reported have already been resolved. But we will continue to make improvements moving forward to provide a more pleasant stay for our guests. We hope to have another opportunity to properly serve you in the future.

6/10 Okay

Marco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not interested in customers!! They didn't clean our room when we asked!! We had to take the garbage out of the room by ourselves. Carpet its dirty!@
Stayed 4 nights in Dec 2023
Response from JT on 2 Jan 2024
Please accept our sincere apology for the staff's poor performance. We will be addressing that problem and the maintenance issues with that department. We appreciate your patience while we make the necessary improvements. Thank you for your business and we hope to properly host you in the future.

8/10 Good

lori

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent heads in beds hotel
Full breakfast only on weekends we were informed upon check on. TV did not work so moved to another room on day 2. Under-staffed front desk had to also tend coffee, waffle irons, etc. Furniture and interior needs upgrade. Good price, decent hotel.
Stayed 3 nights in Dec 2023
Response from JT on 2 Jan 2024
Thank you for your review. We appreciate your letting us know where we are falling short and will do everything possible to make the necessary improvements quickly so that we can have a better experience for all of our guests.We look forward to having another opportunity to serve you.

2/10 Terrible

Puneet

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty carpet, sunken bed, non functioning microwave in room and toaster in the breakfast area.
Stayed 1 night in Dec 2023
Response from JT on 2 Jan 2024
Please accept our sincere apology for the problems you encountered during your stay.We will promptly address the issues and make the necessary corrections so that we may provide all of our guests with a more pleasant stay. We hope to have another opportunity to properly serve you in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down hotel
Run down, smelly and lacking in cleanliness. Glad it was just one night, but still not worth what we paid for it.
Stayed 1 night in Nov 2023
Response from JT on 2 Jan 2024
We are sincerely sorry for the problems you incurred during your stay. We will promptly address them and make these necessary improvements to assure that you and all of our guests enjoy a more pleasant stay. We look forward to properly host you in the future.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JT on 2 Jan 2024
Thank you for choosing our location for your stay. We appreciate the opportunity to serve you and look forward to doing so again whenever your travels bring you to our area.

4/10 Poor

Mirza

Stayed 4 nights in Dec 2023
Response from JT on 15 Jan 2024
Please accept our humble apologies for the unfortunate experience you encountered. We will do everything in our power to make the necessary changes to improve our services and hopefully we will be able to better serve you in the future.

4/10 Poor

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JT on 2 Jan 2024
Thank you for taking the time to review our hotel. We appreciate you letting us know that we need to strive to make the necessary improvements to earn your business and we will make that happen. Thank you for the opportunity to serve you and we look forward to properly hosting you in the future.

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JT on 2 Jan 2024
Thank you for taking the time to post your review. We are so pleased you enjoyed your stay and look forward to serving you again on your return visit to our area.

10/10 Excellent

Stephon

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JT on 1 Feb 2024
Thank you for choosing our location for your stay. We appreciate the business and you great review. We look forward to serving you again, whenever your travels bring you to our area.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from JT on 2 Jan 2024
Thank you for taking the time to post your review. We are so pleased you enjoyed your stay and look forward to serving you again on your next visit.

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. The only thing that was confusing was the jacuzzi tub. Jets were TOO powerful but overall a great stay
Stayed 2 nights in Dec 2023
Response from JT on 2 Jan 2024
Thank you for your review. We are so pleased you enjoyed your stay and we will have maintenance look into the jets on the jacuzzi. We look forward to serving you iagain whenever you are in the area.

6/10 Okay

jim

Business traveller
Liked: Cleanliness, staff & service
Bombshells Bar next door was very noisy. Car burn outs and loud yelling going on till 4 in the morning. Very limited breakfast items and only after 6:30 am if at all.
Stayed 4 nights in Dec 2023
Response from JT on 20 Dec 2023
We are so sorry for the new arrival of Bombshells. We apologize for the inconvenience this created. If you should return, please ask for a room on the back side of the hotel. We are upgrading our breakfast and will have more options available very soon.

8/10 Good

Sheng

Liked: Cleanliness, room comfort
Disliked: Staff & service
Due where is My Ice.
Good location one of popular one at this location. Need to improve reception always away! No ice machine at all???
Stayed 1 night in Dec 2023
Response from JT on 20 Dec 2023
Thank you for taking the time to review our property. We will address the issues with the front desk staff and the ice machine is on order. We hope to have another opportunity to serve you whenever you are in our area.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Dec 2023
Response from JT on 2 Jan 2024
Thank you for your review. We are so pleased you enjoyed your stay and look forward to serving you again whenever you return to our area.

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great. It could use some minor touch up. The Christmas decorations were lovely.
Stayed 3 nights in Dec 2023
Response from JT on 19 Dec 2023
Thank you and we are working on the touch ups. We appreciate you choosing our location for your stay and we hope to have another opportunity to serve you in the near future.

2/10 Terrible

Rafi

Stayed 4 nights in Dec 2023
Response from JT on 8 Jan 2024
Please accept our sincere apologies for failing to provide you with a pleasant experience during your stay. We will make the necessary improvement to provide all of our guests with a much improved experience and we hope to have another opportunity to properly host you in the future.

10/10 Excellent

Jose C

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from JT on 18 Dec 2023
Thank you for choosing our location for your stay. We are so pleased to have you as our guest and hope that the next time you are in our area you will once again allow us the privilege of serving you.

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JT on 18 Dec 2023
Thank you for your review. We appreciate your business and are so pleased we were able to give you a pleasant stay. Please let us know whenever you are in our area. We would love to serve you again.

4/10 Poor

Daffany

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from JT on 12 Dec 2023
Thank you for your review. Please accept our apologies for the misteps we have made.We will try to improve our services so that we can properly host you the next time you visit our location.Thank you for your business and we look forward to having another opportunity to serve you.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JT on 12 Dec 2023
Thank you for your review. We will try to improve so that we can earn your business each and every time you are in our area. We look forwrad to having another opportunity to serve you.

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from JT on 2 Jan 2024
Thank you for your review. We are so pleased that you enjoyed your stay and we look forward to another opportunity to serve you in the future.

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JT on 12 Dec 2023
Thank you for your review. We look forward to having another opportunity to serve you whenever your travels bring you to our area.

10/10 Excellent

William

Stayed 2 nights in Nov 2023
Response from JT on 19 Dec 2023
Thank you for your great review and for choosing our location for your stay. We appreciate your business and look forward to having you stay with us again when your travels bring you to our area.

10/10 Excellent

Zarmauni

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in Nov 2023
Response from JT on 29 Nov 2023
Thank you for your feedback. We are so very pleased that you enjoyed your stay.We look forward to having another opportunity to serve you whenever your travels bring you to our area.

4/10 Poor

REBEKAH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got catfished with the pics they have posted of the property!! It’s very dirty and gross, nothing like the pics!! Beds are at least comfortable and sheets looked clean, nothing else was thou!!
Stayed 2 nights in Nov 2023
Response from JT on 29 Nov 2023
I apologize if you had a unsatisfactory experience. We appreciate your feedback and will do everything possible to improve our services where needed. We hope to have another opportunity to properly host you.

10/10 Excellent

Mary

Stayed 3 nights in Nov 2023
Response from JT on 18 Dec 2023
Thank you for taking the time to submit a review. We appreciate your business and hope to have another opportunity whenever your travels bring you to our area

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience! Breakfast bar was alright . Was expecting hot food ( more than the pancake maker )
Stayed 1 night in Nov 2023
Response from JT on 29 Nov 2023
Thank you for staying at our location. We are working on our breakfast items and there are usually additional hot items available such as egg sausage biscuits. If we ran out and were unable to replenish them, please accept our sincere apologies. We will strive to improve.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean . Easy check in and the front desk helped with booking my extending my stay
Stayed 1 night in Nov 2023
Response from JT on 29 Nov 2023
We appreciate your business and we are so pleased you enjoyed your stay. We hope to have another opportunity to serve you whenever you return to our area.

2/10 Terrible

Zoi

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge you a random “refundable” deposit of $50 and then never give you the money back. It’s been over a week and I’ve yet to receive that deposit back.
Stayed 1 night in Nov 2023
Response from JT on 29 Nov 2023
We apologize for the banking problem but we refund the deposit at your check out. The bank usually refunds it withing 3-5 business days. Please let us know if you still have not received it.