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Reviews of Quality Suites Houston NW Cy-Fair

2.5 out of 5
Quality Suites Houston NW Cy-Fair
17550 Northwest Freeway, Houston, TX

Reviews

7.2

Good

Rating 10 - Excellent. 79 out of 233 reviews" "
Rating 8 - Good. 67 out of 233 reviews" "
Rating 6 - Okay. 35 out of 233 reviews" "
Rating 4 - Poor. 17 out of 233 reviews" "
Rating 2 - Terrible. 35 out of 233 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay here! Great staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay safe and secure the staff is so friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Brianna

Stayed 1 night in Mar 2024

6/10 Okay

Fidel Guzman

Travelled with family, Travelled with family and small children
Liked: Staff & service
The pool wasnt available because it wasnt cleaned out at all, a pizza box was in the bottom

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 2 nights in Feb 2024

8/10 Good

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Soft bed Saw a roach didn’t want to bring my things inside cause I didn’t want to bring any home. But for the price it’s half way expected. Breakfast doesn’t have a lot of options. If I haddddd to I would properly stay there but will wouldn’t take anything inside with me
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast doesn't have much to offer. Staff is not happy when asked to help for breakfast coffee
Stayed 1 night in Jan 2024

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities
Good inexpensive hotel
Stayed 1 night in Dec 2023

8/10 Good

Darlene, Flint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Lacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy and there were roaches on the wall upon entrance.
Stayed 1 night in Jan 2024

10/10 Excellent

Greth

Stayed 1 night in Dec 2023

6/10 Okay

Jose

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It says that continental breakfast and was nothing on the breakfast just some bread and jelly but nothing else
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Brea

Stayed 3 nights in Dec 2023

6/10 Okay

Mirtha

Travelled with partner
Disliked: Cleanliness
This is the first time I have to request that my room be cleaned every day 😢😢
Stayed 6 nights in Nov 2023

10/10 Excellent

Carnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel accomplished what I needed in a hotel for the days I stayed there; it has everything my family needed at the time and not far from any additional amenities we needed if we had to go out for a while.
Stayed 2 nights in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't have asked for any better. Totally satisfied.
Stayed 2 nights in Nov 2023

2/10 Terrible

Monique

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many roaches. We had to leave the room and the front desk guy was beyond rude and inconsiderate. There were reviews we saw after saying there were roaches in room 310 and they gave us room 310 knowing full well it was infested. Disgusting
Stayed 4 nights in Nov 2023

4/10 Poor

Marilyn

Disliked: Cleanliness
We chose the room with jetted tub. Jets were full of hair. Breakfast was rotten apples, there was one grape jelly, and the mix to make waffles was like water.
Stayed 1 night in Oct 2023

6/10 Okay

jason

Stayed 1 night in Oct 2023

2/10 Terrible

Alexsandra, Lubbock

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was horrible. Water leaking from bathroom vent. Duct tape holding shower tile together. Red stains on carpet. Pool lounge chairs broken. Hot tub doesnt work. Ice machine dirty.
Stayed 2 nights in May 2023

4/10 Poor

Yolanda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing was unique, the area was convenient and that is all. Lady at the front desk which I assume is property manager makes her own deposit pricing. They had roaches in the room and took two days to move to another room. They tried to get over on us with charges and overall the experience was not good at all.
Stayed 3 nights in Apr 2023

4/10 Poor

Albert Nicholas Fick

Stayed 6 nights in Apr 2023

2/10 Terrible

Trevaughn

Business traveller
Disliked: Cleanliness, property conditions & facilities
worst hotel stay i have ever had. the lack of cleanliness was unbearable. i literally had roaches (plurral) running across the night stand in the middle of the night. for your sake pay thee extra 25 dollars a night to stay in another hotel
Stayed 1 night in Apr 2023

10/10 Excellent

JOSE ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent customer service
Stayed 7 nights in Apr 2023

10/10 Excellent

Erika

Stayed 2 nights in Apr 2023

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room for an amazing price
My stay was amazing check in was quick and easy as well the check out the hotel was close to everything I was near restaurants, a Starbucks a dollar tree, a Ross and the highway. As well the breakfast was a plus that saved me abit of money since they offered free breakfast daily 6am-9am. My room also had a microwave which was useful not like other hotels that I gotta walk to the front desk but overall it was an amazing experience
Stayed 4 nights in Mar 2023

8/10 Good

Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed four nights in this property. What we like most was the hotel staff and other guests including young children were courteous and quiet which made our stay pleasant.
Stayed 4 nights in Mar 2023

6/10 Okay

Aissa Lanette

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very good location, easy access and super clean.
Stayed 1 night in Mar 2023

8/10 Good

Shaun

Travelled with group
Liked: Cleanliness, staff & service
Average looking room but could have been better. For the location, the value for money was less.
Stayed 2 nights in Mar 2023

2/10 Terrible

Kiran

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
its very dirty , unsafe
Stayed 1 night in Mar 2023

8/10 Good

Chandra

Stayed 4 nights in Feb 2023

8/10 Good

Craig

Stayed 1 night in Mar 2023

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service
The man i met on the check in date was good. But then another lady took over. When they wont clean my toom, i tried to call ther attention but the lady was rude. That was why i left the hotel
Stayed 6 nights in Feb 2023

10/10 Excellent

Jed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Feb 2023

8/10 Good

Darlene, Flint

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient. Parking lot was well lit. Rooms were a good size. Staff was very friendly.
Stayed 1 night in Jan 2023

8/10 Good

Zell

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Gavin

Travelled with family
Liked: Staff & service, property conditions & facilities
No hot tub

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

6/10 Okay

Ross

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was good for the price. I was not happy that the hot tub was not heating because they were "waiting for parts". I would stay there again as long as the prices stay where they are.
Stayed 1 night in Nov 2022

10/10 Excellent

michelle

Liked: Cleanliness, staff & service
It was quiet and I got a good deal
Stayed 1 night in Aug 2022

6/10 Okay

Paulita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was clean,but ac didnt work properly. It wasnt cooling and staff provided fan. Light in restroom was flickering on and off my whole stay.
Stayed 3 nights in Aug 2022

8/10 Good

Vanessa

Stayed 1 night in Jul 2022

4/10 Poor

Ashley

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Laila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a hostage situation so we couldn’t check in on time, the room had a very bad mold smell, there was roaches, the housekeeping wasn’t available until after you checked out, and it was very hot and stuffy in the hallway and only one ice machine that barely worked on the first floor we was on the third floor, the pool wasn’t cleaned…. It was a very bad experience and the night staff was rude and the food wasn’t fully cooked
Stayed 3 nights in Jun 2022

8/10 Good

RODNEY

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked the fact that it was close to the shops
Stayed 3 nights in May 2022

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Dereana

Stayed 2 nights in Mar 2022