All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Frank,We are pleased with your review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback about our breakfast to our team for improvements. Our team is looking forward to hosting you again soon!
8/10 Good
Christina
1 May 2024
Liked: Cleanliness, staff & service
Definitely can use some updating
Christina
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Christina,Thank you for a wonderful 4-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
10/10 Excellent
Garry
15 Apr 2024
Garry
Stayed 1 night in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Quiet and nice place if you just want to relax and have time for yourself. The staff was nice also.
Maria
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,We are delighted to hear that you found our establishment to be quiet and pleasant, ideal for much-needed personal time. Our staff takes great delight in making every guest feel welcome and cared for throughout their stay. Thank you for your kind remarks and generous 4-star review; we hope to see you back soon for another relaxing session.
6/10 Okay
Jeremiah
10 Apr 2024
Jeremiah
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
2/10 Terrible
Chelcey
7 Apr 2024
Disliked: Staff & service
Chelcey
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Dear Guest,Appreciate your 4-star rating! Glad to see that you liked our friendly staff. Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!
Dear Guest,Mnay thanks for your 5-star rating. We're delighted to hear that you had a fantastic stay at our newer hotel and that our staff made such a good impact on you. Providing outstanding service is always our top priority, and we're glad you felt welcome and well cared for during your visit. We look forward to having you back soon!
The property is safe and clean. Eateries and shopping are close by.
Jerrell
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We're pleased to hear that you found our property safe and clean and that our convenient location near eateries and shopping added to your experience. We strive to provide a top-notch stay for our guests, and we're delighted to have met your expectations. Thank you for the wonderful 5-star review! We look forward to welcoming you back again soon!
I liked the design of the room with the pegs to hang things on.
I did not like finding a cockroach in my bathroom when I got up in the morning.
Ann
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,We greatly appreciate your fantastic 4-star review and the time you took to share your feedback. It brings us joy to hear that you found our room's thoughtful design, particularly the convenient pegs, to be enjoyable. However, we sincerely apologize for the inconvenience caused by the presence of a cockroach in your bathroom. Maintaining cleanliness and effective pest management are top priorities for us, and we will promptly address this issue to prevent any recurrence. We look forward to the opportunity of welcoming you back for a more delightful stay in the future.
Dear Guest,We appreciate your 5-star review. Your positive feedback about our staff's friendliness and cleanliness makes us very happy. We appreciate your kind words very much. We strive to provide excellent service and a welcoming environment for all our guests. We hope to have the pleasure of hosting you again soon!
Convenient location for my business. Clean. Relatively quiet at night around property. In room at night, too loud sounds from neighboring rooms and hall.
Milton Y.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Thank you for the 4-star rating. We are pleased to hear that our convenient location and cleanliness surpassed your expectations. We regret any difficulty caused by noise from nearby rooms and the hallway. Your feedback will be shared with our team so that we can address and improve it. We hope to see you again for an even more pleasurable experience in the future.
6/10 Okay
Joey
Business traveller
14 Mar 2024
Disliked: Property conditions & facilities
Room is by elevator
Joey
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Dear Guest,Thanks for giving us a great 4-star rating! We're really happy you like our well-lit parking area. If there's something you think we can do better to get that fifth star, please let us know. Your thoughts are important, and we want to make sure you have an even better experience next time.
This hotel was decent for the price. The staff was very friendly and helpful. My biggest complaint was the other guest themselves. It really had nothing to do with the hotel itself. They were younger kids being sketchy and circling the building. They were always a bunch of people out in the hall wall, parking lots and main areas at all hours of the night. We had a safe night spent there and would return for a quick cheap trip.
Paige
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,Our team appreciates the 4-star rating of your stay. We're delighted to hear that you found our hotel decent for the price, and we appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience caused by other guests, and we're grateful for your understanding. We look forward to welcoming you back for another quick and affordable trip.
10/10 Excellent
phil
8 Feb 2024
phil
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
6/10 Okay
phil
7 Feb 2024
phil
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,Appreciate your rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!
8/10 Good
phil
6 Feb 2024
phil
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Always clean and quiet! Staff always helpful! Definitely one of my go to’s
Kristen
Stayed 1 night in Jan 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,Thank you for your fantastic 10-star review! We're delighted to hear that our environment is consistently clean and quiet. Our staff takes pride in being helpful, and we're thrilled to be one of your go-to places. Our team is looking forward to hosting you again soon!
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
The front desk staff were excellent! The room was small, but we were not in the room a lot, so it was ok. The internet was great. Everything was clean and neat.
I would have used the exercise room had it been available.
Diana
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 16 Jan 2024
Dear Guest,We appreciate your 4 out of 5 rating! It brings us joy to know that you enjoyed the excellent service provided by our front desk staff and found the room suitable for your needs. Your positive feedback on the internet quality and recognition of our cleanliness standards is valued. We sincerely apologize for any inconvenience regarding the availability of the exercise room and assure you that we are working to make it accessible during your future visits. We look forward to the pleasure of welcoming you back!
10/10 Excellent
Jody
Business traveller
26 Dec 2023
Liked: Cleanliness, amenities
Jody
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Dear Guest,Thank you for the glowing 10-star review! We're delighted to hear that you had a positive experience with our staff. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
4/10 Poor
Jo Ann
12 Nov 2023
Liked: Cleanliness
Disliked: Staff & service
The female desk staff person when I arrived was rude. Not friendly at all.
The breakfast was minimal. No tea. Only fresh food only bananas.
Jo Ann
Stayed 3 nights in Nov 2023
Response from Sophia CSR on 14 Nov 2023
Dear Guest,Thank you for sharing your experience. We apologize for any inconvenience caused by the front desk staff's behaviour. Our team will investigate your concerns with our team promptly. We also appreciate your feedback on the breakfast, and we'll work on providing a more diverse selection in the future. We value your input and hope to make your next stay more enjoyable.
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Clean hotel.
I got in late. Asked for a late check out. Check out time is at 11. I was packing up and heard a knock at the door. It was someone from the front desk reminding me check out was at 11…..it was 11:02.
Dennis
Stayed 1 night in Oct 2023
Response from Sophia CSR on 20 Oct 2023
Dear Guest,We appreciate your feedback regarding the cleanliness of our hotel. However, We apologize for any inconvenience caused by the reminder at 11:02 and will address this issue to ensure a smoother checkout process in the future. We value your patronage and hope to welcome you back for an improved stay.
6/10 Okay
Michael
Business traveller
13 Oct 2023
Disliked: Cleanliness
The room could be cleaner and sprayed for roaches.
Michael
Stayed 1 night in Oct 2023
Response from Sophia CSR on 15 Oct 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your insights regarding the cleanliness of the room and pest control. We take your comments seriously and will address these concerns to enhance the overall experience for our guests. Our Team is looking forward to serving you again on your future travels.
Few workers at the desk. Check in took over 20 minutes.
Troy
Response from Sophia CSR on 13 Oct 2023
Dear Guest,Thank you for sharing your feedback with us! We regret your stay wasn't as per your expectations. We have relayed your concerns to the management to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
Dear Guest,Thank you for choosing us for your recent stay. We're sorry to hear that you found our staff uncompromising. Kindly let me know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better for the rest of your stay and in the future.
10/10 Excellent
Geraldine
9 Oct 2023
Geraldine
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 10 Oct 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.
Although this property was nice, it wasn’t for any convenience. I like my amenities in the room. We had to go borrow an iron and ironing board, there were no closets, no hangers. I enjoy unpacking, but I could not. There was no coffee pot in the room and the breakfast was not allowed in your room.
Johnathan
Stayed 1 night in Sep 2023
Response from Sophia CSR on 4 Oct 2023
Dear Guest,Thank you for your positive 5-star rating and for sharing your experience. We appreciate your feedback on the amenities and convenience aspects. We'll certainly take your comments into consideration for future improvements. We hope to welcome you back for an even more enjoyable stay.
Very clean rooms, very friendly staff, and great pool area which is a bonus with a kid!
Michael
Stayed 1 night in Sep 2023
Response from Sophia CSR on 28 Oct 2023
Dear Guest,We're delighted to hear that you found our rooms clean, and our staff friendly, and enjoyed the bonus of our great pool area, especially with a kid. Thank you for sharing your positive experience with us! We appreciate your 5-star rating and look forward to welcoming you back for another wonderful stay.
8/10 Good
James
27 Sept 2023
Liked: Staff & service, room comfort
James
Stayed 1 night in Sep 2023
Response from Sophia CSR on 28 Sept 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
The property wasn’t the best or worst. I feel like it just need to be remodeled. The rooms were clean. There was a lizard on the wall & a worm looking insect in the bathroom. Kind of country area if you will.
Kenyatta
Response from Sophia CSR on 18 Sept 2023
Dear Guest,Thank you for your feedback. We appreciate your honest assessment of our property. We're glad to hear that you found the rooms clean, but we apologize for the inconveniences you experienced with the insects. We take your comments seriously and will work towards improving the overall condition of the property. We hope you'll consider staying with us again in the future.
10/10 Excellent
Marlene
7 Sept 2023
Marlene
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 27 Sept 2023
Dear Guest,It is always encouraging to see this perfect rating, particularly when it comes from those who matter the most – you! We hope that your stay was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future to provide you with a 5-star experience.
8/10 Good
Lake
4 Sept 2023
Lake
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Dear Guest,Thank you for the 4-star rating! We're delighted to hear that you had a nice stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back soon.
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
10/10 Excellent
Raphel A
20 Aug 2023
Raphel A
Stayed 5 nights in Aug 2023
Response from Sophia CSR on 11 Sept 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.