Standard Room, 1 King Bed
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Reviews of Holiday Inn Express Hope, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hope, an IHG Hotel
2600 N Hervey St, Hope, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 487 reviews" "
Rating 8 - Good. 151 out of 487 reviews" "
Rating 6 - Okay. 49 out of 487 reviews" "
Rating 4 - Poor. 27 out of 487 reviews" "
Rating 2 - Terrible. 12 out of 487 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaping/flowers on property. Someone really did a great job!
Stayed 3 nights in Apr 2024

6/10 Okay

Kimberly

Travelled with partner
Liked: Staff & service
Convenient to Hope and Bill Clinton childhood home. First room we were given smelled bad. We asked and were assigned another room, which was better but not free of some odor. I think this hotel should replace carpet with a hard surface as many hotels are doing.
Stayed 1 night in Apr 2024

10/10 Excellent

Tabra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and breakfast was good
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
My shower in room 224 did not drain properly.
Stayed 2 nights in Apr 2024

4/10 Poor

Donna, Atlanta

Stayed 2 nights in Apr 2024

2/10 Terrible

Arnold

Stayed 3 nights in Apr 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped for the night. It was nice, clean and felt very safe.
Stayed 1 night in Feb 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable and the breakfast was excellent. It was very clean too.
Stayed 1 night in Mar 2024

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay will go back
Stayed 2 nights in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Mar 2024

8/10 Good

Suzanne

Stayed 1 night in Mar 2024

6/10 Okay

Brittany

Travelled with family
Liked: Cleanliness, property conditions & facilities
Had a decent stay at this hotel. Check in staff were ok. Not many breakfast options.
Stayed 1 night in Mar 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Thank you
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

KARLA, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk when we checked in at close to midnight was lovely. She even upgraded our room free of charge, because she knew we were traveling with a toddler & that allowed us to use the pull out couch for one of our other kids so the toddler could sleep in bed with one of us parents.
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce, Muskegon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from cl on 28 Dec 2023
thank you for your feedback.

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from cl on 28 Dec 2023
Thank you for your feedback.

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Good enough
Staff were all very pleasant and kind. Room and bathroom were nothing special but clean. All we needed was one night and it was sufficient. For anyone reading this who is traveling with young children, from one mom to another: PLEASE learn how to discipline your children and teach them to be considerate of others in a hotel. When small children are screaming at 7am in the hallway, it is not the hotel’s fault. It’s the parents’ fault. You are being rude and extremely inconsiderate. When you TEACH your children to behave in public, you are giving them skills for life. When you don’t, you are setting them up for trouble and failure.
Stayed 1 night in Dec 2023
Response from cl on 28 Dec 2023
Thank you for your feedback.

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stinky Pet Rooms & Dog Turds
So I thought I'd step up my hotel experience and stay at a HI Express. Was NOT worth the extra $$$. They put all the people with pets in stinky, tacky, gummy carpeted rooms that smell of past pets. Why do I have to stay in a stinky room just because I am traveling with my pet? I've been in several hotels with my dog before where the room is fresh and clean. Either allow pets HI Express and get rid of the carpet and make the room "pet smell friendly" or don't allow pets at all. I was also told at the front desk "You MUST clean up after your pet. We take this very seriously!" Then I walked out the back door where there is a small landing strip of grass covered in dog turds. Next time, I am passing this HI Express on I-30 in Arkansas.
Stayed 1 night in Dec 2023
Response from cl on 28 Dec 2023
Thank you for your feedback.

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving week trip
Stayed in Hope to visit family, room was great on the first floor, staff was very accommodating to our itinerary, breakfast was great. One word of advise, go early as breakfast disappears quick.
Stayed 1 night in Nov 2023
Response from cl on 28 Dec 2023
thank you for your feedback.

10/10 Excellent

george, BOUNTIFUL

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from cl on 30 Nov 2023
Thank you for your feedback.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Hope, the one thing I would say breakfast ends pretty quick even before 9.30.
Stayed 4 nights in Nov 2023
Response from cl on 30 Nov 2023
Thank you for your feedback.

10/10 Excellent

Yoon G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from cl on 13 Nov 2023
Thank you for your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from cl on 7 Nov 2023
Thank you for your feedback.

4/10 Poor

geraldine

Unclean
Stayed 1 night in Oct 2023
Response from cl on 2 Nov 2023
Thank you for your feedback.

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Easy access
Stayed 2 nights in Oct 2023
Response from cl on 2 Nov 2023
Thank you for your feedback.

10/10 Excellent

Matt

Stayed 1 night in Oct 2023
Response from cl on 13 Nov 2023
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from cl on 13 Oct 2023
Thank you for your feedback.

10/10 Excellent

Letitia, Owenton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Staff was so nice, the rooms clean and the shower was great!
Stayed 1 night in Sep 2023
Response from cl on 2 Oct 2023
Thank you for your feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from cl on 2 Oct 2023
Thank you for your feedback.

4/10 Poor

Bailey

Liked: Property conditions & facilities
Our room was clean but it smelled bad inside. Front desk said it had just been cleaned and wouldn’t do anything about the smell so we had to go to Walmart and buy our own spray to make our room bearable. Our deadbolt didn’t work on the door so we had to rely on the other lock only. Our tv remote didn’t work and had to have it replaced 3 times before they said there was nothing they could do about it so we ended up going to Walmart and buying a universal remote just so we could watch tv. I’d find somewhere else to stay
Stayed 2 nights in Aug 2023
Response from cl on 2 Oct 2023
Thank you for your feedback.

10/10 Excellent

Valerie, Bolivar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfy beds, nice pool, and great breakfast!
Response from cl on 2 Oct 2023
Thank you for your feedback.

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from cl on 2 Oct 2023
Thank you for your feedback.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the biscuit & gravy. The pool was nice also.
Stayed 1 night in Aug 2023

10/10 Excellent

Daaiyah, LongBeach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern.
Stayed 2 nights in Aug 2023

8/10 Good

Stephen

Travelled with family
Liked: Amenities
Bed could have been better.
Stayed 1 night in Aug 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Two years ago I stayed at the nearby Hampton. This time I decided to stay at the Holiday Inn Express, largely because it was a bit cheaper, and had free breakfast included. It was a mistake. I don't want to rip on the hotel per se, but in truth I knew as soon as I entered it wasn't going to be a great time. The entire hotel smelled of moisture -- dampness -- and being a person with allergies, I knew it would be rough. There was so much moisture in the air that the bedding in the room was lightly damp and the hard surfaces were sticky with moisture. I turned on the air conditioner and turned it down low so it would run for a long time with the hope that it would dry out the room, but it didn't. The room was generally nice and clean, but the moisture made it an uncomfortable experience. Breakfast the next morning wasn't much better. We came down an hour before breakfast closed, and many items were already gone. I got some coffee, and it tasted awful, so I got hot chocolate, and it also tasted awful. I got a bowl of cereal and a small milk, but when I poured the milk on my cereal, it was coagulated and did not resemble milk in any way. I ended up having only a small spoonful of eggs and a small yogurt. Next time I make the trip, I'm going back to the Hampton. The workers were nice though, and I appreciated that.

2/10 Terrible

Garron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell so bad we left 10 minutes after getting in the room.
Stayed 2 nights in Jul 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

David

Stayed 1 night in Jul 2023

8/10 Good

Heather, Wellston

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Nick

Stayed 1 night in Jul 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean room. Also accommodates truck parking.
Stayed 1 night in Jul 2023

10/10 Excellent

Carole

Business traveller
Very clean and excellent breakfast. The owner greeted everyone in the breakfast area. Whenever we go back through Hope AK that is where will stay. Thanks guys.
Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay. Nice and clean room. Bed was comfortable. Staff was very helpful. Only thing I could nit pick about was that the commode was wobbly. We really did enjoy our trip and our stay at Holiday Inn.
Stayed 4 nights in Jul 2023

6/10 Okay

Danna

Disliked: Cleanliness, property conditions & facilities
Don’t stay at Holiday Inn in Hope Arkansas
We got to the hotel about an hour earlier than when we could check in. I decided to stop in and see if our room was ready and we could check in early. I was told that the room was not clean yet. This is at 2 PM. OK so we went and found some thing else to do for another hour. After we got checked in, we were kind of confused because the pull out bed had no sheets, no blankets, no pillows. No, we’re in the room were sheets, blankets or pillows for this particular bed. I had two granddaughters with me and a grandson. The grandson was going to sleep on the pull out sofa. Anyhow, we decided to just relax for a little bit. The kids went to the pool and I just unpacked. I noticed in the bathroom that there was water damage on, the corner of a wall next to the bathtub. I chose to ignore it. About this time doors up and down the hall started slamming one right after another and it continued all night. Between doors slamming, and a dog barking. This was the most uncomfortable stay in a hotel that I have experienced in a long time.
Stayed 1 night in Jul 2023

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall wonderful experience after being really disappointed at another Holiday Inn Express the previous year in Texarkana!
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023