Exterior

Reviews of Metropark Hotel Kowloon

4 out of 5
Metropark Hotel Kowloon
75 Waterloo Road, Mong Kok, Kowloon

Reviews

8.0

Very good

Rating 10 - Excellent. 282 out of 1006 reviews" "
Rating 8 - Good. 506 out of 1006 reviews" "
Rating 6 - Okay. 154 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 17 out of 1006 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pei Ji, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit different to Metropark Mong Kok because it’s further away from the main shopping area but it was still a walkable distance to YMT and Mong Kok Stations. Also very close to Mong Kok East Station. Staff were friendly, room was clean, easy check out. Just a bit weird to have the main reception on the 1st floor
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Dear Pei JiWe would like to thank you for choosing Metropark Hotel Kowloon. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure to welcoming you back in the near future.

4/10 Poor

Jean-Marc, Stouffville

Liked: Cleanliness
Not a good location.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Dear Jean-MarcThank you for choosing Metropark Hotel Kowloon. We are sorry to learn that you did not find your stay satisfactory. For our guests taking MTR as transportation, we would recommend the Mongkok East Station which is within walking distance of around 8 minutes from our hotel. To facilitate the easy access to city centre, we provide free shuttle bus service to Mongkok. You are welcome to take a ride in your next visits. Sincerely hope to being of service to you in the near future.

6/10 Okay

Poh

The guests opposite our room were very noisy
Stayed 17 nights in Feb 2024
Response from Front Office Manager on 13 Mar 2024
Dear Poh Thank you for your time rating our service. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, longish walk to MTR, near both the Jordan and Mong kok markets, not many bars, plenty of restaurants and fast food
Stayed 5 nights in Feb 2024
Response from Front Office Manager on 11 Mar 2024
Dear ChristopherThank you for rating us 4 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.

6/10 Okay

Howard

Travelled with family
Disliked: Cleanliness
No maintenance and old furniture.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 5 Mar 2024
Dear HowardThank you for taking time to rate our service on Hotels.com. We will continue improving our service to provide better staying experience to our guests. We look forward to welcoming you back in the near future.

8/10 Good

Melina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly old but very clean and well equipped. Hourly shuttle bus to Mong kok mtr was good. Would have been better if it operated every half hour instead.
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 4 Mar 2024
Dear MelinaThank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back in the near future.

8/10 Good

Annie

Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Mar 2024
Dear AnnieThank you for your time rating our service. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.

8/10 Good

christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and had a bigger room, I think it might be a struggle for two people in the smallest rooms. The pool is good, if small and the changing facilities not good. (Change in your room). I arrived early and they let me swim to freshen up, for which I was very grateful
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 4 Mar 2024
Dear ChristopherThank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.

6/10 Okay

Kenh Sao

Liked: Staff & service
They are not clean every day.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 5 Feb 2024
Dear Kenh SaoThank you for your recent stay and taking time to rate us 3 our of 5. It is definitely an important motivation to us for providing our guest a wonderful staying experience. We look forward to greeting you again in Metropark Hotel Kowloon.

8/10 Good

Kwai h

Stayed 20 nights in Jan 2024
Response from Front Office Manager on 26 Mar 2024
Dear Kwai hThank you for rating us 4 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 10 nights in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Dear JimmyThank you for your recent stay and taking time to rate us 4 out of 5. It is definitely an important motivation to us for providing our guest a wonderful staying experience. We look forward to greeting you again in Metropark Hotel Kowloon.

8/10 Good

Shik

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Dear ShikThank you for your recent stay and taking time to rate us 4 out of 5. It is definitely an important motivation to us for providing our guest a wonderful staying experience. We look forward to greeting you again in Metropark Hotel Kowloon.

8/10 Good

Van Long

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from the mtr for my liking but it was still good overall
Stayed 7 nights in Dec 2023
Response from Front Office Manager on 19 Feb 2024
Dear Van LongWe would like to thank you for choosing Metropark Hotel Kowloon. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure to welcoming you back in the near future.

8/10 Good

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is comfortable. Floor is quiet. Have a good rest here after a tired day. Only being a slightly far from the nearest MTR (about 15 minutes walk). The wifi inside the room is terrible, nearly none. If you don't need wifi and don't worry about 15 minutes walking to MTR, then, it's a very good hotel for resting. We had a sound sleep here. Will come back next time.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear JinThank you for your recent stay and valuable comments. We will continue striving for excellence service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Thank you for rating us 5 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Looking for to being of service to you again soon.

8/10 Good

Wan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I guess it is away from the noise of Kowloon city but yet close enough to amenities and shopping areas. The hotel's shuttle service was a great help.
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear WanThank you for rating us 4 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Looking for to being of service to you again soon.

4/10 Poor

men fan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear men fanThank you for staying with us in Metropark Hotel Kowloon. Please accept our sincere apologies for the service deficiencies during your stay. We will reinforce the related training program for our staff to enhance the service. Looking forward to being of service to you in the near future.

10/10 Excellent

men fan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 5 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear men fanThank you for taking time to rate our service on Hotels.com. We will continue improving our service to provide better staying experience to our guests. We look forward to welcoming you back in the near future.

6/10 Okay

M L

Winter long stay
Stayed 20 nights in Nov 2023
Response from Front Office Manager on 31 Dec 2023
Dear M L Thank you for your recent stay and valuable comments. We will continue striving for excellence service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room size. Helpful staff. Close to Mongkok (5 to 10 minutes walk).
Stayed 5 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear CodyThank you for choosing Metropark Hotel Kowloon. We are thrilled to learn that you had enjoyed your stay with us. We always endeavor to provide a warm and comfortable hospitality to our guests. We hope that we will have the opportunity to be of service to you in the near future.

4/10 Poor

Manuel

Hotel is old and far away form subway station .
Stayed 1 night in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear ManuelThank you for staying with us. For the convenience of our guests, we provide shuttle service going to Mongkok. Please feel free to take a ride in your next visit. We heartily thank you for your valuable comments and look forward to being of service to you again soon.

8/10 Good

Kamini

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room were clean and tidy but staff was very rude and poor customer service
Stayed 9 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear KaminiThank you for staying with us in Metropark Hotel Kowloon. Please accept our sincere apologies for the service deficiencies during your stay. We will reinforce the related training program for our staff to enhance the service. Looking forward to being of service to you in the near future.

10/10 Excellent

Chin Thai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear Chin ThaiWe would like to thank you for your time rating our service. We always endeavor to provide professional hospitality to our guests and will try our every effor to enhance our service. Hope we will have the pleasure to welcoming you back in the near future.

8/10 Good

Sai

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean and convenient to transportation. Room is comfortable and quiet.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear SaiThank you for your recent stay and taking time to share your review. It is our pleasure that you had a satisfactory experience with us. We look forward to welcoming you back again in the near future.

8/10 Good

Shu

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Dear ShuThank you for your recent stay and taking time to share your review. It is our pleasure that you had a satisfactory experience with us. We look forward to welcoming you back again in the near future.

6/10 Okay

Tom

Travelled with family
Liked: Amenities
Housekeeping staffs did a good job, but on Dec 3 I was so upset with the staff/manager in house of Tang who insisted to charge me $22 for a small dish of XO sauce which was siting there before I sit down. I paid it even though I never touched it. I don’t care the money but I want to tell your management it’s not the way to do business.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 6 Dec 2023
Dear TomThank you for staying with Metropark Hotel Kowloon and taking time to share your valuable comments. We are sorry for the service deficiencies during your stay. We had reviewed the shortcomings and will reinforce the related training program for our restaurant staff to enhance the service.We look forward to greeting you again at Metropark Hotel Kowloon.

6/10 Okay

Tom

Stayed 2 nights in Nov 2023
Response from f on 31 Dec 2023
Dear TomThank you for choosing Metropark Hotel Kowloon. We are pleased to hear that you had a pleasant stay with us. We always endeavor to provide a warm and comfortable hospitality to our guests.We look forward to welcoming you again in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
service was ok.TV channels are not up to par. Room cleaning was so so.. It is not as convenient for shopping.
Stayed 6 nights in Nov 2023
Response from Front Office Manager on 6 Dec 2023
Thank you for staying with us. For the convenience of our guests, we provide shuttle service going to Mongkok. Please feel free to take a ride in your next visit. We heartily thank you for your valuable comments and look forward to being of service to you again soon.

8/10 Good

KHUAN LAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is not near any MTR, there’s a bus stop infront of the hotel that brought us to many places.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 4 Dec 2023
Dear KHUAN LAIThank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.

8/10 Good

Wing kin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus is good, if it runs 30 minutes intervals during rush hours even better
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 4 Dec 2023
Dear Wing KinWe must express our sincere thanks for your compliments to us. It is our pleasure that you had an enjoyable stay with us. We will continue extending the impeccable service to all of our guests. In regards to your comments on shuttle bus frequency, we will review the schedule and make necessary adjustments. We look forward to greeting you again in the near future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our needs
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Dear PamelaThank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back soon.

8/10 Good

Selina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient.
Stayed 6 nights in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Dear SelinaThank you for rating us 4 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Looking for to being of service to you again soon.

6/10 Okay

Wing

Liked: Staff & service
Disliked: Property conditions & facilities
I saw 2 small roaches crawling in my bed and chest, terrible Carpet very dirty
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Dear WingThank you for your continuous support to Metropark Hotel Kowloon. It is indeed a great encouragement to our collective efforts. Please accept our sincere apologies for the service deficiencies during your stay. We have reviewed the shortcomings and will reinforce the related training program for our staff to enhance the cleanliness. We look forward to being of service to you in the near future.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Dear SallyWe would like to thank you for your time rating our service. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure to welcoming you back in the near future.

8/10 Good

Gregory

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Mong Kok East Argyle St / Waterloo Rd Stay
Old hotel a short walk from Mong Kok East MTR station and a little farther to Mong Kok MTR station. Hotel is a classic as it felt quite old and tired in need of a refresh. Room was clean. Bathroom needs a remodel. Water pressure good for shower.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Dear GregoryThank you for rating us 8 out of 10. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.

6/10 Okay

Estella

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room door lock not working properly
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Dear EstellaThank you for staying with us in Metropark Hotel Kowloon. Please accept our sincere apologies for the service deficiencies during your stay. We will reinforce the related training program for our staff to enhance the service. Looking forward to being of service to you in the near future.

8/10 Good

Ernest, Monterey Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient and close to various locations that are of interest to us. However, it is not quite close to the MTR stations (about 10 minutes walk). To us, it is acceptable but I can see it may not be convenient to others.
Stayed 8 nights in Oct 2023
Response from Front Office Manager on 20 Nov 2023
Dear Emest Thank you for taking time to rate our service on Hotels.com. We will continue improving our service to provide better staying experience to our guests. We look forward to welcoming you back in the near future.

8/10 Good

Joyce, Halifax

Liked: Staff & service
Stayed 5 nights in Oct 2023
Response from Front Office Manager on 11 Oct 2023
Dear JoyceThank you for taking time to rate our service on Expedia. We will continue improving our service while our ultimate goal is to ensure our guests' pleasurable stay. We look forward to welcoming you again soon.

6/10 Okay

Simon Wai

Stayed 5 nights in Sep 2023
Response from Front Office Manager on 20 Nov 2023
Dear Simon WaiThank you for taking time rating our service. We always endeavor to provide a warm and comfortable hospitality to our guests. Hope that we will have the opportunity to being of service to you in the near future.

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness, staff & service
It used to be fine,l stayed there a few times in the past.l Will not stay there again.
Stayed 8 nights in Sep 2023
Response from Front Office Manager on 11 Oct 2023
Dear MichelleThank you for staying with us recently. Please accept our sincere apology for the service deficiencies during your stay. We will reinforce the related training program for our staff to enhance the service. Hopefully, you will see our improvement soon. Looking forward to welcoming you again soon.

6/10 Okay

Kok Sang

Liked: Cleanliness, staff & service, property conditions & facilities
In the afternoon someone knocked loudly and impatiently on my room door. It was an old man who got the wrong number. In the middle of the night, someone tried to open my room turning the door handle. Woke me up. By the time I went to the door to look through the peep hole there was no one there. It happened a total of 3 times. It was not the wind which sort of shook the whole door area, it was definitely someone turning the door handle. I had the door chain latched for safety.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 11 Oct 2023
Dear Kok SangThank you for rating us 3 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Looking for to being of service to you again soon.

10/10 Excellent

Kavitha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all good
Stayed 6 nights in Jun 2023
Response from Front Office Manager on 11 Oct 2023
Dear KavithaThank you for rating us 5 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Looking for to being of service to you again soon.

6/10 Okay

Febert

Stayed 2 nights in Jul 2023
Response from Front Office Manager on 18 Aug 2023
Dear FebertThank you for your time rating our service. We will do our best to provide impeccable service to our guests. Hope that we will have the opportunity to be of service to you in the near future.

6/10 Okay

John

Stayed 3 nights in Jun 2023
Response from Front Office Manager on 18 Aug 2023
Dear JohnWe would like to thank you for your time rating our service. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GRET STAFF
Stayed 13 nights in Jun 2023
Response from Front Office Manager on 18 Aug 2023
Dear ChrisThank you for rating us 5 out of 5. It is our ultimate goal to make every of our guests' stay a pleasurable stay. We will do our best to provide impeccable service to our guests. Looking for to being of service to you again soon.

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Jun 2023
Response from Front Office Manager on 18 Aug 2023
We would like to thank you for your time rating our service. We always endeavor to provide professional hospitality to our guests and will try our every effort to enhance our service. Hope we will have the pleasure of welcoming you back in the near future.

6/10 Okay

Chun On

Business traveller
Liked: Cleanliness, staff & service
Breakfast not included. Sd pay attention to house keeping procedure. Can't pick up dirty towels n then use the same hands to put clean towels on the rack.
Stayed 6 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Only short stay here but truly enjoyed and all staff I dealt with were very friendly and helpful
Stayed 4 nights in May 2023

10/10 Excellent

Xue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good location you can easily get around for the food and the shopping area. The staffs are friendly and helpful.
Stayed 6 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023