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Reviews of Charterhouse Causeway Bay

3.5 out of 5
Charterhouse Causeway Bay
209-219 Wanchai Road, Wanchai, Hong Kong

Reviews

7.2

Good

Rating 10 - Excellent. 221 out of 1002 reviews" "
Rating 8 - Good. 370 out of 1002 reviews" "
Rating 6 - Okay. 211 out of 1002 reviews" "
Rating 4 - Poor. 112 out of 1002 reviews" "
Rating 2 - Terrible. 88 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ray, Pasadena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively clean and has a very strategic location in causeway bay.
Stayed 2 nights in May 2024

10/10 Excellent

Ray, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ching -Lu

Liked: Cleanliness, staff & service
Stayed 18 nights in Apr 2024

10/10 Excellent

Chau h

Liked: Staff & service, property conditions & facilities
Service fine value for money.
Stayed 8 nights in May 2024

2/10 Terrible

Xu Hui

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unaccommodating. Purchased wrong hotel the day of check-in. Request a cancellation TEN minutes after booking, willing to accept the fees for first night because it already happened but the hotel denied the cancellation for the rest of the booking. Did not offer any other type of resolution other than, "Sorry, can't do it".
Stayed 3 nights in May 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities
I loved the hotel over all but wasn’t a fan of the old rooms that was old with furniture, equipment and etc. the staff was fantastic and shopping and restaurant are near. But most of all the gym in the hotel and down the street paid off for me.

2/10 Terrible

Rajendra

Disliked: Cleanliness, amenities
They offered used and torn Towels. Room Tarrif was 650 HKD. Using Soap Cake as in Cheap hotels. I had been to Shenzhen the days in Hanyoung Hotel it was in 450 RMB and far-far luxurious. Never stay in this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ching -Lu

Stayed 4 nights in Apr 2024

6/10 Okay

Juliana

Liked: Cleanliness
Convinient
Stayed 2 nights in Apr 2024

10/10 Excellent

Sing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment, quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan, Jakarta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family Room was great, location is excellent. However, the hotel general area is quite old and dirty especially the rugs. Staffs was really nice and genuine
Stayed 3 nights in Mar 2024

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you plan to take the Airport bus, you need at least 10 to 20 min walk depending on the amount of luggage you have. No matter if you take the airport bus to the hotel or back, there are some ways to take. I didn't see any options on Expedia to book a shuttle bus to and from the airport though. We had a booking for a family room on the 12th, our plane arrived 23:50 so when arrived it was almost 2 am on the 13th. We had a booking for the bunk bed for the 13th to 16th. I ask if can upgrade free of charge, they gave me the upgrade. We didn't have to check out and check back in. I give them give stars for this. I didn't eat in the hotel but they do have a buffet though. If they offer a free buffet for one day, it would of been great. This is my second time staying in Charterhouse. The last night I didn't put the sign outside to clean the room unfortunately some body flip the sign to say don't disturb. Did leave a note since we are in travel mode so didn't come back early. This is why gave them 4 stars. If staying at bunk bed room, make sure when taking shower your back should not be facing the door or the water will leak out. It seems they didn't seal it tightly. Overall experience was good. Don't take the airport MTR as you will be changing lines. Take the airport bus is the best way to go.
Stayed 3 nights in Mar 2024

6/10 Okay

Alan

Travelled with family
The carpet is very dirty
Stayed 3 nights in Mar 2024

10/10 Excellent

nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with very friendly & helpful staff.
Stayed 7 nights in Feb 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Mar 2024

4/10 Poor

Kenneth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older property that definitely needs better cleaning staff. I could tell the floor was not vacuumed because we found hair from prior tenants and nail clippings. Brown material on the bathroom floor I am hoping wasn’t feces. Mold in all of the shower grout lines. Positives close to MTR, although anywhere in HK is close to a MTR, and low price. Also the gym is ok.
Stayed 3 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable priced and overall excellent location
Stayed 2 nights in Feb 2024

6/10 Okay

Avinash

Disliked: Cleanliness
Fell like staying in a cardboard box. Very little air flow. Dusty room carpet.
Stayed 20 nights in Jan 2024

6/10 Okay

Leong

Stayed 2 nights in Feb 2024

10/10 Excellent

piper

Stayed 13 nights in Jan 2024

4/10 Poor

Vincent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 18 nights in Dec 2023

4/10 Poor

Jing

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Shad

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Tu Tran

Business traveller
Liked: Property conditions & facilities
Affordable price and best location
Stayed 1 night in Jan 2024

10/10 Excellent

Ping

Travelled with partner
Staff in front desk are really help and nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Leong

Stayed 4 nights in Dec 2023

4/10 Poor

kanny

Stayed 1 night in Dec 2023

6/10 Okay

kanny

Stayed 6 nights in Dec 2023

6/10 Okay

Rose

Stayed 3 nights in Dec 2023

2/10 Terrible

SU HUY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room ceilling is mouldy making it unfit for dwelling. No toilet amenities only soap and tissue paper. Toilet is dirty with mildew at bath tub areas. No daily replenishment of water. Room fixtures and furnitures are broken, dusty unusable. Room floor carpet is soiled and dusty. No front desk reception at lobby only a make shift table for check in at level 2. TV is the ONLY thing that works. Worst hotel stay experience ever.
Stayed 3 nights in Dec 2023

4/10 Poor

Walter

Stayed 1 night in Dec 2023

4/10 Poor

ketkarn, Alexandria

Disliked: Staff & service, amenities, property conditions & facilities
Pictures dont match reality. Rooms very old, wall papers tearing apart, extremely old rugged flooring, even if they do clean i can still see pile of dusts and hairs, aweful for the price i paid.
Stayed 2 nights in Nov 2023

2/10 Terrible

Pui Yan Yannie

Disliked: Staff & service, property conditions & facilities
Not a pleasant one
Stayed 1 night in Dec 2023

4/10 Poor

Glory Anne Alcibar

Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

Yu, San Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, affordable, and great staff. We enjoyed our stay and would stay again.
Stayed 1 night in Nov 2023

6/10 Okay

jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is good and walking distance to all the shopping area and restaurants. But one thing I really don’t like is the clearness of this hotel. It is a very old hotel and need renovations asap.
Stayed 4 nights in Nov 2023

2/10 Terrible

Natalia, Berkeley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very old and dirty.
Stayed 4 nights in Nov 2023

6/10 Okay

John

Liked: Staff & service
OK but a bit tired in places
Didn't try eating here, nor the gym. Usual size HK room for the money; big enough, but not spacious. Plus: Easy from public transport (airport bus, MTR exhibition centre). Service was fine. Bed linen, towels clean. Minus: Bed harder than I'm used to. Big rusty stain on the floor around the toilet Sound proofing between rooms not great. Bottled water not replaced each day (but there's a 7-11 about 30 seconds walk away), no tea or coffee (unless I missed them), just a kettle and cups Overall: acceptable but a bit 'tired'. 2nd floor looked far nicer than 17th floor. Perhaps renovation is ongoing.
Stayed 4 nights in Nov 2023

2/10 Terrible

JIA YU

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy all night long
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
stay at charterhouse causeway bay
Decent facilities, not the most modern, showing its age, but relatively clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff, they upgraded me to the 18floow biz room, thanks! will come back again
Stayed 1 night in Nov 2023

2/10 Terrible

Darrel king

Stayed 6 nights in Oct 2023

8/10 Good

Zaber, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities
It’s okay
Stayed 4 nights in Oct 2023

6/10 Okay

STOYAN ZHELEV

Liked: Staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023

6/10 Okay

Norman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is good, they have remodeled the lobby to be more useful and setup front desk for check in/out on 2nd floor. However, WiFi is so outdated that practically non-useful. I booked a business room, but can't use my laptop nor smartphone because WiFi is soooo slooow!!! They should ask hotel staff to use guest room WiFi to experience the reality!!!
Stayed 1 night in Jul 2023

4/10 Poor

Mandy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room is small which didn’t match with the site pictures, carpet was dirty, no proper cleaning or organizing everyday. There was a used toothbrush left in the bathroom on the first day when we arrived.
Stayed 12 nights in May 2023

8/10 Good

Maruthi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 3 nights in May 2023

10/10 Excellent

Julsar

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rooms feel dated, location is ok
2x doors away from lifts, a bit noisy. Decor reminds me of another HKG hotel in SYP, but looks tired & dated. Location is OK, but walk from CWB MTR, can become a trek / hike with 23kg of luggage. Convenient, to shops, food & taxis.
Stayed 2 nights in Apr 2023