View from room

Reviews of The Connaught

3.5 out of 5
The Connaught
138 Connaught Road West, Sai Ying Pun, Hong Kong

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 185 reviews" "
Rating 8 - Good. 79 out of 185 reviews" "
Rating 6 - Okay. 20 out of 185 reviews" "
Rating 4 - Poor. 7 out of 185 reviews" "
Rating 2 - Terrible. 5 out of 185 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kinjal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not as great as it seems
I chose the Connaught because I had my dog with me and they allow me to bring my dog into the room.The room condition is not as nice as the photo. The room and furniture look old and needs renovation. The receptionist is not friendly. So overall, it wasn't a pleasant stay but I was happy that my dog can stay with me.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view. Great room size. Nice bed and furniture.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

6/10 Okay

RW, Atlanta, GA

Business traveller
Liked: Staff & service, amenities
The hotel room was nice and larger than expected. For me the location was not that great and was hard to get a taxi to take me off the island from here. Also the hotel room had a faint smell of fish when I got there late in the evening and did not realize getting there late in the night that a lot of seafood suppliers are very close by and maybe that smell just overpowers.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, great view!
For a HK hotel room for the price, I was very impressed by the size of this place. The bed looking out to the bay was a great way to wake up.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Bathtub
This hotel room is quite large and has a very good view of Victoria Harbor and a wonderful bathtub (a rarity in HK)
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Need to improve
When I go inside the room, I see so much hair and dust on the floor. The air-conditioner so noisy and difficult to sleep.
Stayed 1 night in Mar 2019

2/10 Terrible

Mehdi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe to stay in this hotel !
Absolute nightmare! From check-in I realised that the staff are rude and unprofessional (playing with phone while serving customer) First morning, fire alarm went on at 6.00am and we had to evacuate the hotel with no explanation! We later figured out that a microwave exploded and a fire started on a room below us!! No one apologies at any point of time, the hotel was at first smelling bad but after the fire it was smelling smoke everywhere as well our room and personal belonging as well! No refund and/or compensation and the manager was gone missing for 2 days, leaving guest with no one to deal with the situation. This hotel is unsafe and the new management is incompetent and putting life of guest by their incompetence (note microwave exploded and was not mishandled despite what staff told us) as we met the guest who were staying on the room below where fire started. Never experienced anything like that! After the fire was managed by the firemen they left fire doors open which is unsafe and made the smoky smell propagate at every floor!!! Disappointing to see this hotel run by incompetent as it used to be well managed under citadines! Paid for 2 nights where we were not really able to sleep with our 2 kids, who are traumatised by this experience!!!
Stayed 2 nights in Feb 2019

8/10 Good

Amanda

Disliked: Cleanliness
Basic but fine
Pretty bare bones hotel, but nice view from the bedroom and more affordable than closer to the ferry terminal. In-room amenities were decent. Not super clean, but okay.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel stated it has airport shuttle, it does not, cannot locate phone number for hotel on internet. Room was very large and nice view of harbor
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Steven, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Great if you are looking for a hotel with lots of shared facilities (eg no restaurant, simple foyer).
Stayed 3 nights in Oct 2018

2/10 Terrible

SimoneGreasley, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities
An arrogant, unhelpful Receptionist met us upon arrival at this Hotel. The first room we were given reeked of smoke, although it’s a non-smoking establishment. We were given a second room which faced on to the flyover, which given that it sells itself as a harborview hotel is laughable. Both rooms were dirty and unclean. I would not recommend anyone to stay here, there are plenty of nicer hotels in Hong Kong
Stayed 4 nights in Oct 2018

10/10 Excellent

Betty, Calif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place in HongKong. Panaramic Harbour View. 1000 ft. Frette bedsheet. Unfortunately changing management in 11/2018.
Stayed 5 nights in Oct 2018

8/10 Good

Ge

Partial view only
I had the expectation of getting a room with a fatastic view but got a partial view instead
Stayed 3 nights in Sep 2018

10/10 Excellent

Lok Sze Novem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to get to CBD, big space for HK standards!
Great! But most taxis won't know the name of the hotel, so better to have the address on hand. Tough to also get taxis. The hotel says they don't call taxis because there's no assurance they'll come. Wish they'd refill the lotion too. I always had to ask for that, even if clearly, we had finished the little bottle already.
Stayed 9 nights in Jun 2018

10/10 Excellent

Eric, Afghanistan

Liked: Cleanliness, staff & service, room comfort
I liked that there wasn’t many people around. Hotel employees were extremely nice while staying there. Helped with bags to the taxi when was leaving.
Stayed 2 nights in May 2018
Response from Guest Service Officer on 4 Jun 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you so much for your valuable feedback. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Your sincerely,

4/10 Poor

Ike, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I'm surprised at all the high ratings this property has. It wasn't awful...but it was pretty darn dingy. Certainly the rooms are spacious, relative to the Hong Kong average size...but the building has the general character of an institution or prison. Very dark...damp smelling...less a reception desk than a night-watch-stand. And while the room *looks* nice on first glance...closer inspection reveals that almost all the cushions, sheets, blankets, pillows and linens are *very* used and almost-threadbare. I've stayed in a variety of places before, but this was one of the first that genuinely had this sort of vibe...the kind of vibe you might associate with an inexpensive, potentially shady hotel near an airport. I checked back out within ten minutes of getting to my room. It might be a decent place to stay if you are only looking for a place to lay your head and pass out at night...but it certainly didn't feel very homey or comfortable to me.
Stayed 3 nights in May 2018
Response from The Guest Service Team on 30 May 2018
Dear Valued Guest, Warmest greetings from the Citadines Harbourview Hong Kong! Thank you for taking your time to reviewing our hotel! We understand that there are room for improvements and we will bring up the issues with the responsible departments. Your comments help us improve and we thank you again for your valuable input. Warmest regards, The Guest Service Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
View unbelievable.
Response from Guest Service Officer on 23 May 2018
Dear Valued Guest, Warmest greetings from the Citadines Harbourview Hong Kong! Thank you for taking your time to reviewing our hotel! We are happy that we have been able to meet your expectations. We understand that there are room for improvements and we will bring up the issues with the responsible departments. Your comments help us improve and we thank you again for your valuable input. Warmest regards, The Guest Service Team

10/10 Excellent

Xan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome harbour view, very spacious room!
The view from the room and the bed was awesome! Full view of the harbour, request for higher floors, it's really a sight to behold. Room was big and spacious, come with pretty well equipped kitchenette. Good as a place if you want to stay away from the bustling city and crowds, downside is not too many places are open if you are looking for supper options. There's a gym and laundry place in the hotel as well. Take Ding ding to Eastern street or MTR to Sai Ping Pun, about 3 to 5 minutes walk. Overall good stay, staff was friendly! Will go back again for the view!
Response from Guest Service Officer on 25 Apr 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Liked: Room comfort
Spacious room in HK
For those who appreciate space which is a rare commodity in HK Citadines Harbourview is sure to please. However, in return you will be living in a somewhat plain apartment setting.
Stayed 9 nights in Apr 2018
Response from Guest Service Officer on 25 Apr 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for choosing us as your preferred apartment. We hope to see you again in the future.

10/10 Excellent

KYOUNGMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Service Officer on 23 Apr 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for staying with us. Please leave us some comments then we could improve in the future. Once again, thank you for staying at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location close enough to tourist areas and interesting surroundings neighbourhood.
Stayed 4 nights in Apr 2018
Response from William on 11 Apr 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for staying with us. Please leave us some comments then we could improve in the future. Once again, thank you for staying at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Ka Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from William on 11 Apr 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for staying with us. Please leave us some comments then we could improve in the future. Once again, thank you for staying at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Amy , Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room with Wonderful View
I have booked this hotel for 3 nights to visit HK and the location was great , just 3 minutes walk from MTR with central line . The view while you slept and woke up , it was nice to see . I recommended this hotel especially the size If compare with another hotel and reasonable price . It was a good choice to book this hotel .
Stayed 1 night in Mar 2018
Response from William on 19 Mar 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for choosing us as your preferred apartment. We hope to see you again in the future.

4/10 Poor

Arthur Pui Hang

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Allow to cook but cant open windows and no aircon!
With a window that cannot he opened(reasonable), the hotel claims that the rooms temp are centrally controlled. Because if our room temp is set for cooler, all the rooms will be affected. We cooked in the room, because they offer cookware, the heat cannot go away for hours due to these reasons. I asked for a fan if such windows and air con are not adjustable, they cannot even offer a fan for us. I said to the receptionist “so we just have to sit and suffer in the heat with no solution?” He said “yes... that’s basically what it can be..” what an answer! Thx for ur help hotel!
Stayed 1 night in Feb 2018
Response from Guest Service Officer on 13 Mar 2018
Dear Guest, I am very sorry to learn that Citadines Harbourview Hong Kong has not met your expectations during your stay here in Hong Kong. While we constantly strive to maintain the highest customer satisfaction standard, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend my sincere apologies for the inconvenience caused. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your feedback and will be discussed during our next management meeting. Please be assured that I have reinforced the training for the team. We will continue in our improvement efforts to provide excellent service and products to our guests. We look forward to welcoming you again, giving us another opportunity to serve you better. Happy a nice day.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, great location
Great space and location. Friendly and helpful staff. Will happily stay there again
Response from Guest Service Officer on 26 Feb 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for choosing us as your preferred apartment. We hope to see you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms with fabulous harbour views
The hotel provides 'hotel accommodation' and long term residence. There is a gym on the second floor, but no food or drink services.
Stayed 9 nights in Feb 2018
Response from Guest Service Officer on 26 Feb 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for choosing us as your preferred apartment. We hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2018
Response from Guest Service Officer on 12 Feb 2018
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for choosing us as your preferred apartment. We hope to see you again in the future.

10/10 Excellent

Karen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
The facilities and comfort of these apartments are excellent. The huge, comfortable bed, large lounge area and amazing view was stunning. We loved the area where we stayed - the transport systems are world class so it was so easy to get around. Get yourself an Octopus card for transport and paying is most stores. The airport express is fantastic to get from the airport to Hong Kong Central Station. Then there is a free shuttle bus service (H2) to the Island Pacific hotel from the Hong Kong Central MTR station. You just then walk round the corner to the apartments. What makes the stay special is the excellent staff who work on reception. They all went our of their way to welcome us and provide us with all the service and support that we asked for. Many thanks - especially to Richard, William and Stephany :-)
Stayed 13 nights in Dec 2017
Response from Guest Service Officer on 20 Dec 2017
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedback on the reception staffs about their working attitude. We will coordinate the enhancement plans with the respective departments accordingly. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Chris

Liked: Staff & service, room comfort
Stayed 14 nights in Nov 2017
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

kF, michigan

Liked: Cleanliness, staff & service, room comfort
Good value
Spacious and with a nice view. The maid service is quite good; front desk staff are very helpf. Clean overall & there is a lot of storage space but showing signs of wear and tear.
Stayed 3 nights in Sep 2017
Response from Joey on 29 Sept 2017
Thank you very much for sharing your feedback. We look forward to welcoming you again, giving us another opportunity to serve you better.

8/10 Good

Geoffrey

Liked: Staff & service, property conditions & facilities, room comfort
Spacious room with sea view.
Overall a very good hotel. Some issues with the cleanliness but the staff attended to them immediately.
Stayed 10 nights in Aug 2017
Thank you very much for sharing your feedback. We look forward to welcoming you again, giving us another opportunity to serve you better.

10/10 Excellent

JAGANNATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities, fabulous views of the harbour from room, and great service from staff, especially Stephanie
Stayed 5 nights in Jul 2017
Thank you very much for sharing your feedback. We look forward to welcoming you back again in not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and Luxe
Wonderful place to stay very spacious, more like an apartment than a hotel room, will definitely be back
Stayed 5 nights in Jun 2017
Response from Joey on 12 Jul 2017
Thank you very much for sharing your feedback. We look forward to welcoming you back again in not too distant future.

6/10 Okay

Carol, New Jersey, USA

Hotel close to MTR
Staff was helpful with requested information. We loved being close to the MTR and the Tram!
Stayed 3 nights in Jun 2017
Response from Joey on 12 Jul 2017
Thank you very much for your feedback. We look forward to welcoming you again, giving us another opportunity to serve you better.

8/10 Good

Ray Vees

Liked: Staff & service, room comfort
Spacious with amazing sea view.
Spacious room for a reasonable price. More like a serviced apartment, would be great for family. Amazing sea view.
Thank you very much for sharing your feedback. We look forward to welcoming you back again in not too distant future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing harbour view
Huge rooms clean and great view friendly staff...I'll be barck
Response from Joey on 20 Apr 2017
Thank you very much for sharing your feedback. We look forward to welcoming you back again in not too distant future.

10/10 Excellent

Cath Leen A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much for your feedback.

10/10 Excellent

Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and gorgeous view, clean and convenient
This service apartment / hotel was called Chi Residence 138, now sold to Citadines. All staff members from Chi are replaced. The new crew is courteous and accommodating, as good as the Chi staff. The view is gorgeous, remember to ask for the higher floors if it's available. The 900+ sq ft space is generous compare to most hotels. What you sacrifice is the location, and as it is a service apartment first, there is little room service. However, MTR (subway) is about 5 minutes walk away. There is public basketball court and swimming pool right across the street, plus a free gym on 2nd floor. Roof was open to all residents, not sure if it is still the case now, did not check out this time. When it was under Chi management, you get your own WIFI for each room, which allow Apple TV and Chromecast to be used privately. With the new management, now you connect to a global WIFI access point with same password, so you can connect to any other AppleTV or Chromecasts which is really bad. Also, the internal network has conflict with AWS (if you are an engineer) and it blocks me from working on some projects. Despite the change in WIFI, this is by far the best apartment if you don't mind a little bit more traveling. It has a simple kitchen and feels like home.
Response from General Manager on 15 Mar 2017
I am delighted to learn your stay with us was enjoyable. It gives us all great pleasure to know that our efforts to provide quality service to our guests are recognized. On behalf of my colleagues, thank you again for your time and feedback. We look forward to welcoming you back in the not too distant future..

8/10 Good

CHIA CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room for Short or Long Stay
This is our second time staying here. This time we requested one extra bed for an adult son. It was placed by the kitchen and worked out well, which proved to be a better option than booking two small cheaper rooms. The location is great: walk 30 sec to bus for Stanley, 1 min to tram, 3 minutes to MTR, and relatively easy to get a cab. Staff were all nice and very helpful. The view of the harbor was amazing. Heard some noises from neighbors at night but not a big problem.
Response from General Manager on 8 Feb 2017
I am delighted to learn your stay with us was enjoyable. It gives us all great pleasure to know that our efforts to provide quality service to our guests are recognized. On behalf of my colleagues, thank you again for your support. We look forward to welcoming you back in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2 Feb 2017
Thank you very much for your feedback.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, good harbour view
Enjoyed the hotel, location is ok being close to MTR
Response from General Manager on 14 Dec 2016
Dear Guest, Greetings from Citadines Harbourview Hong Kong. Thank you for your feedback via our online survey. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Harbourview Hong Kong, we look forward to welcoming you again at any one of our serviced residences.